Hope was extremely helpful in this process and very professional. She makes the process very easy to follow. Great experience with this facility!
AUTAYVIA MITCHELL | Expérience générale
Customer Reviews for Secure Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very nice storage area. Clean and safe.
Eric Beck | Expérience généralefor 5 years we had the storage and Hope was so caring and very helpful at all times. Hope was the was the reason why we always new we picked the best storage area for our belongings . Thank you hope for all you did and may god continue to bless you and your family for ever. again Hope is wonderful and did a 100 % excellent job all 5 years that we had our belongings in your storage facility.
RENE HOWELL | Expérience généraleThe management staff was outstanding! I was a customer for many years and I was always treated with top notch service.
SCOTT KOENIG | Expérience généralePeople are great to work with. I was very happy with their service and would recommend.
Joseph De Saye | Expérience généraleExcellent service à la clientèle
Natasha Patrick | Expérience généraleI had my things stored here for little over a year in a climate controlled unit and everything was perfect. I never had any doubt that my things were secure and safe. Amazing custom service, all my questions were always answered and an all around great place to store your things!
Jaydin Crow | Expérience généraleHope was terrific to work with. Would highly recommend this facility to anyone looking for a storage unit.
James Watkins | Expérience généraleHope is a gem- very professional!
Paul Thompson | Expérience généraleThe staff was awesome and very helpful
EDWARD MARSCH | Expérience généraleLoved the climate control unit. The staff was extremely helpful even after hours. Would highly recommend to family, friends and anyone else who be asks about storage units
Kathleen Spicer | Expérience généraleRodent infestation.
Eugene Coursey | Expérience généraleThis is a terrific facility and the manager, Hope, was very helpful and friendly throughout. I used this facility for two months between moves. I rented two units that were very clean, well lit, and temperature regulated. Access to the units was straightforward and the movers had no difficulty getting everything from a four bedroom house into and out of the building. I highly recommend using Secure Storage in Dover.
John Colmers | Expérience généraleThe General Manager Hope was absolutely fabulous and I will highly recommend people to her facility in the future.
Heather Hearn | Expérience généraleLots of screws and nails though in the driving areas; you need to invest in a magnetic roller before customers start connecting the dots.
Shaun McIntire | Expérience généraleI'll be recommending this location to all of my coworkers and friends. The staff was quick to respond to my needs and very personable. The facility was clean and safe. 11/10!
Thomas Jacobs | Expérience généraleGreat experience and Hope was so nice and wonderful to work with. I would highly recommend this facility.
Sarah Lanter | Expérience généraleTerrific facility, run by very kind and decent folks. HIGHLY recommend them to anyone with storage needs. Units are exceptionally clean, climate control is exactly that, and the staff are extremely helpful. Can't say enough good things about the place. Very well run...
Bruce Willmore | Expérience généraleCompletely satisfied! Will recommend to friends.
Charles Hampton | Expérience généraleMrs. Hope makes everyone feel welcomed.
Ebony Sampson | Expérience généraleA wonderful place with fantastic personnel
Patricia Blain | Expérience généraleThe best!!!
CARL ROSHONG | Expérience généraleGreat experience!!! Thank you
Nathanial Cooper | Expérience généraleA little more lights in the storage area would be helpful.
James Couzens | Expérience généraleVery clean. No insects or other pesky critters that I saw any evidence of. Staff was very nice. Overall, real happy with the experience.
Robert Willmore | Expérience généraleHope Rogers is the best she goes above and beyond
Renee Johnson | Expérience généraleWe really appreciated the host gal's friendliness and prompt, helpful service.
ALLAN DUECK | Expérience généraleHope was so helpful and friendly abd very informative.
Terri Welday | Expérience généraleI would highly recommend this storage to friends and family. If i had to get another storage I would definitely come back without any hesitation. My belongings were in the storage for year and half and durning that time frame. My belongings are still in good conditions. Secure storage gets a five star rating
Sharice Franklin | Expérience généraleFantastic storage unit company 10 out of 10 would definitely use again if needed
Jeremy Miller | Expérience généraleHope was so helpful to my husband and I. We had excellent communication between us. I really appreciated her continued professionalism!
Sheree Baker | Expérience généraleGreat service, thanks
ROGER HORWICH | Expérience généraleI appreciate the service you provided. I will use this facility again when a larger spot opens up.
Nathan Vaughn | Expérience généraleFriendly and works with you to make sure you have what you need.
Jerry PearsonVery impresses with this location
Loretta ThomasThe service was excellent, the truck was clean and well maintained great experience and I will recommend this location to friends and family.
jacqueline coleThis process was made very easy and efficient. I will definitely use this location again.
Sandra Nelson-PecoraioI only have praise for this location. Hope Rogers made this a great experience. She got me a van for the weekend when another U-Haul location failed to help me find a van
DAVID SCHMIDContact customers if the equipment they reserved well over 45 days in advance is not available, rather than notify them at time of pick. This made us unprepared for our move as no other stores in the area had rental pads or furniture dollies and as with any move you're on a deadline.
Jason KilgoreNo improvements needed 5 star customer service
RICHARD CUNNINGHAMAll you need is to have more people like Ms Hope Rogers, we’re anxious to work with her again. ??
Ronald RebLe service à la clientèle était génial. I called prior to arriving, everything was prepared explain in detail and the process ran smooth.
Kashawna ClarkI was charged extra but received no explanation. I got 2 emails and not one to say why they charged an extra 73 to my debit. For that reason I would hesitate referring or using you again.
TIMOTHY BREWERThe woman who confirmed the reservation was awesome! There was a mix up with the size/length of time of our truck, but she had it sorted out and got us an even better deal! I was so incredibly grateful!
Steven CorderoAucun
Lawrence DavisIt was a tight fit for a 26' truck. Again, the online return process was ridiculous, timing out and not being able to submit it. We had turned in the keys when we found out that the session had timed out. I then had to wait over 40 mins on hold to talk to someone who then informed me that this is a common problem. If this is common, why are you not taking steps to correct it. The pick up and drop off process was terrible and the reason we will never go with uhaul again.
Bethany FigueroaKEEP THE GREAT CUSTOMER FRIENDLY SERVICE.
zulma perezThe attention I received was above and beyond what I ever expected. I would and have, highly recommended this facility to others.
DOUGLAS SMITHHolly was very nice to deal with. We had a rough day and she was compassionate and made the process super easy. Excellent customer service! Fortement recommandé!
John PriemThank you so much. You were very professional and helpful. You provided us everything we needed! I highly recommend your service.
Deborah WorkmanCustomer services was professional, kind, and efficient! The experience was easy and fully met our needs.
Deborah WorkmanAlways have a pleasant experience that's why I keep coming back!
KIM WARFIELDCharge me for an extra day when i already paid for 2 days and brought it back a day early, so i was charged for 3 days total.
Evelyn RettanoEverything was smooth! Great experience.
NORMAN ALLREDHope was wonderful! Explained everything to me and made sure I was completely satisfied before I left. Would HIGHLY recommend her and this location to anyone needing to rent a Uhaul! Thank you again Hope for fabulous customer service!
JOANNA CAMPBELLChecking in was bad, checking out was good! 2 clerks at the opposite end of the spectrum! First one was rude, unwelcoming, ignores your presence and makes you feel uncomfortable (and I was the only customer)! Second one was nice and courteous despite being busy
MICHEL SAMAHAI my opinion, nothing. The best service I've had
SHARON WATERSCounter agent was amazingly kind and made it a great experience.
Ben PingelHow you improve on excellence?
CARL ROSHONGGreat on the check-out. But failed when I returned the vehicle. Myself and another customer waited until 0915 on Sunday June 16, 2019 to turn in the vehicle, but no employee was there to open up at 0900.
Deborah WilkesI didn't use your storage facility, but I did keep the truck on a new contract. Everything I own is still in the truck...etc. My cat...lol So it was not any storage fee and no rent-a-car.....NICE Thx
dennis clarke | RéservationWe have rented a truck and storage unit from this location before with a positive outcome. However the store representative at the Lafferty location this time was ill-informed, rude, and impatient. Thirty minutes after we rented the truck,we called to tell her the dolly was not put in. She couldn't find our record, said we did not rent from there even though she waited on us and we told her we were looking at the pick up receipt. She does not represent U-haul well. Very disappointing.
Barron Harvey0
Ralph AloisThe agent at Secure Storage, Dover DE is the best!
CARL ROSHONGMauvais service à la clientèle
SHOUNDA WHITE | RéservationCustomer service was excellent!!!!
Michelle SnyderAwesome service by professionals
Mwandishi BradyGreat customer service! No improvement needed.
MARISOL HORTONThe rental van was clean and ready for me when I arrived. Hope, the person at the location, was exceptionally pleasant and professional!
Michael KujawaCourteous staff and very helpful. Clean storage units.
Stephen Vegafriendly clerk and helpful
GERALD MerovitzS.O.
Margo RoofHope was great! She is very professional and helpful. I would recommend this location to everyone.
Kenneth IrizarryRenee ans Hope are an epitome of service excellence! I was very pleased and satisfied with my rental and the customer service I received. You will always be greeted with professionalism, laughter and phenomenal experience. THANK YOU Ladies!!!!
Jennifer CannonEstimate charge was $41. Got charged $106.41..... Beware!!
robin sextonCharged me $233 when i was told it was going to be $168. I have no idea where the extra came from. Rediculous i have never had a U-Haul cost this much. Never again will i use u-haul.
April AgletonThe truck was slipping because the transmission was no good and I was charged 14 for insurance which I didnt agree to I asked for a refund and still no money refunded for it I spoke. To store and I called uhaul 800 number
michelle williamsNothing great service !
antoinette robertsonSorry I’m not sure with the young lady’s name excellent customer service I believe she’s the manager of this facility Thanks Mike Lewis
mike lewisI was very satisfied with everything. Merci encore.
donald whiteDid not have a dolli was supposed to
Brenda DiemThe move was smooth easy. The storage was easy to get in to and easy to find. Great experience
Zachary Gregory | RéservationThis was my second time using this location. My first experience was so positive that when I needed a U-Haul again, I knew I was going to Hope!! She's wonderful!! I will recommend her and this location to all!!
Janet TaylorThe customer service was great!! Hope was pleasant, informative, and efficient!!
Janet TaylorNothing. The person working was very nice and helpful.
Jaclyn DeLeonardisGreat service - easy and friendly. The van worked perfectly and we got the move done.
susan moriartyMore advance in pricing so we know what we will pay instead of hidden fees
CHAD GRIMAWhen I picked up the truck it took 30 minutes to check out even though I had taken the time online to fill in the information with my drivers license and all. The extra equipment I requested was not in the truck, I had to load it myself. Before leaving I asked if the site would be open on Sunday 23 Dec by 11:00 AM and was told yes. When I returned on Sunday to return the truck no one was present. After HAVING to use app to return the truck, no was present at 11:45 and there were two customers waiting in the parking lot wanting to rent equipment. And the light is out in the back making it impossible to unload in the dark, had to use my phone light.
Celso AragonCould not have asked for a better facility.
BONNIE OLIVER | Expérience généraleExceptional service
Susan AperThe two ladies at the front desk were very helpful, nice and do have an awesome attitude.
Adedayo Olaniyi AdegbolaOther than the hours at this location my experience was amazing and customer service was impeccable.. I have a Uhaul closer to me but I will choose this one every time even though its a little bit out of my way.
DANA BURROUGHSHope Rogers was very helpful.
ANTHONY CORONITIMs Rogers is amazing! Top shelf!! Very helpful and professional! For all she does she needs a raise. The trucks, storage area, clean up, she is one amazing employee ! This is not the first and defiantly not the last time we will be using your facility or trucks! This will be one of the first places I recommend to people for local and long distance moving as well as for storage!.
TIM BUFFLocation was super convenient for me. 24/7 pick up and drop off was good. Like being able to pick up and drop off on my time.
Brooke PorterDid after hours drop off being I dropped off on a Sunday. The step-by-step instructions were easy to follow. I even got a follow up call the following day.
Tamirra Sheff BollingThank you. I was really please with the service. I would use the service again.
Phyllis James | Expérience généraleClean and the staff was very nice and helpful
Tandeka Campbell | Expérience généraleSecure Storage was an excellent choice. Conveniently located, butnot in a heavily populated area. Easy access, especially with a larger vehicle. Grounds and storage areas were well kept. Great staff
LEWIS BROOKS | Expérience généralepositive experience with this storage facility is
BETTY DUNCAN | Expérience généraleManager was very courteous and helpful. Check in was prompt. Office was very clean as well as the storage unit. I would recommend Secure Storage.
Privacy Request | Premières impressionsI would definitely recommend. Customer service is always A+
Privacy Request | Premières impressions