Customer Reviews for Howard International Market
(U-Haul Neighborhood Dealer)

Évaluation :

5

Don’t change my drop off location without letting the customer know

Évaluation :

1

couldn’t have been worse. from not checking me out correctly but telling me all was well and handing me the keys… to over charging me at the end and not understanding how to correct it, or that there was even a problem at all. staff at u-haul corporate was mostly terrible too. i lost track of counting the number of untruths that were told to me in a short 12 hour window. mind boggling. i don’t understand how a company exists with this poor quality control and complete lack of customer experience. just wow.

Évaluation :

3

The Uhual app always shuts down unexpectedly. I was unable to get my lock combination to get the key for the truck. It took over an hour to get assistance after that all while still being charged time for having the truck.

Évaluation :

3

The only negative is that it was a bit confusing where the trucks were parked and where the office was, clear across the parking lot in the shopping center. I thought since there was an Exxon right there that that was where I was supposed to go. I was told suite 103 but it didn't register. Not convenient, but it worked out. I always use U-Haul, and will continue to do so as I've never had an issue with your trucks and services.

Évaluation :

1

It says it's a 24 hr drop off spot but when you want to self check out it doesn't pop up. Called customer service said if it was open go into it (it's like and outlet market) a little tricky and that they would take care of everything. Was sort of the case a little tricky but it worked out

Évaluation :

4

The process of getting the vehicle online was cumbersome. The need to go back and forth was no well planned