Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)

2 418 évaluations

3260 Broadway   New York City, NY 10027
(Corner of W 131st St)

(718) 993-3845

Heures d’ouverture

  • Mon-Sat: 9 am–9:30 pm
  • Sun: 9 am–4:30 pm

Services dans cet établissement :

Pour nous contacter

(718) 993-3845

3260 Broadway
New York City, NY 10027
(Corner of W 131st St)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–9:30 pm
  • Sun: 9 am–4:30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent

Paul Vella 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angel Rivera 
Évaluation :
5

Everything was great! Keep up the good work!

linda greene 
Évaluation :
1

Waited 50 minutes to pickup reserved van, which only had 1/8 tank of gas.

Travis Heim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zirui Xu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph yearwood 
Évaluation :
2

A refund would be nice

Saladin Ali 
Évaluation :
5

Super great

julio ferreiera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Morillo 
Évaluation :
5

People fully reactive and professional,

Antonello Scaravilli 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deborah stevens 
Évaluation :
5

The gentleman that help me was very affectionate with his work , and very respectful

Luz Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Lebron 
Évaluation :
5

I will always use and reference this location. The service is reliable.

GWENDOLYN PHILLIPS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel Thompson 
Évaluation :
5

Amazing Customer Service

Patricia Selix 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Guzman 
Évaluation :
4

Easy checkout & check-in experience. Location is well-situated on a gas station flanked by traffic lights.

Haile Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina Feigin 
Évaluation :
5

Friendly staff and convenient location. The truck wasn't clean on the outside (it had been snowing so the roads were mush) but clean on the inside where it matters.

Robert Ratliff 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gustavo Pinales 
Évaluation :
5

No problems Quick in/out

Arnold Young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taeyong Kim 
Évaluation :
1

The manager at this location was very rude and did not understand mobile pickup policies. The van was blocked by other cars at the gas station and took an additional 30 mins to remove. The back of the van was dirty and covered in debris, dust, and dirt, which got our furniture dirty as well. The website is glitchy and wouldn't allow us to submit emergency contact information, we had to work with the support staff who didn't know what she was going. It's clear that people do not have a standard of high quality or care at this location and we were incredibly disappointed by our u-haul experience. The associate that helped us with drop off was very nice and kind, but our experience with other staff and overall experience was very poor outside of that.

Jacob Lance 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DABEET SHARMA 
Évaluation :
2

My pick-up time was scheduled for 3 PM. I arrived a few minutes before my pick-up time, and the attendant was on lunch. I didn't receive the keys until 25 minutes after 3 PM. I did the check-in online and then I had to do it again.

Kyle Thompson 
Évaluation :
2

- The gas in the truck was completely empty, warning light on. I needed to put fuel in before being able to leave the lot, which was an inconvenience.

Justin Bussies 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRIAN BOOTH 
Évaluation :
5

Staff is professional, courteous and friendly

LAURA SOSA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevel Isaac 
Évaluation :
3

I would recommend cleaning and giving maintenance to the units more often. We found trash inside, and the van was also filthy outside. I couldn't use the windshield wipers because it was out of washer fluid.

Mauricio Villanueva 
Évaluation :
1

I rented truck and appliance dolly and only was the truck available; I was not informed the dolly was not available and I had to drive to the Grand Concourse one to rent the dolly. Not fair. I should get a discount.

RAMONA AYBAR 
Évaluation :
1

Be fair and not charge the people for something they didn’t even own..!

EMIL RADONCIC 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR LOJA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elias feliz 
Évaluation :
5

Excelente servicio 👍

BERNARDINO DEJESUS 
Évaluation :
5

Super convenient easy drop off

Ivy Ryan 
Évaluation :
5

Merci

Ana Alicea Ramos 
Évaluation :
5

Excellent customer service. Long line to get key because it is gas station in New York but very helpful.

MOHAMED KENAWY 
Évaluation :
5

They are pretty much on point and accurate there. Nothing I can think of at the moment.

LARRY ENOCH 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Margolis 
Évaluation :
5

This station accepts foreign driving licenses while others dont. The car was clean and the renting process was pretty straightforward. Will definitely use it again in the future

Rahardi Kramadibrata 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacob Entenman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Newman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tal Stefanov 
Évaluation :
5

customer service was awesome but the vehicle was dirty up in drivers front

shawn gary 
Évaluation :
4

More availibility of pickup trucks and vans at different locations, and fix the 24/7 truck share, it is really bad.

THEODORE CASE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tate Dempsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMARRE JOSEPH 
Évaluation :
5

The equipment wasn’t clean on the inside apparently from a previous renter.

Karla Daniela Hurtado Liriano 
Évaluation :
4

This is my preferred location in Manhattan and actually bypass other closer locations to rent from them. Staff is friendly, courteous and easy going. Equipment is always ready and well kept. They address any issues that come up immediately. Recently I was stuck in traffic and called them to say I'd be late in my pick up.. other places have handled this like it is a great inconvenience. This location however was very understand and happy to adjust the reservation. In upper Manhattan this is the best place to rent a U Haul from, in my opinion.

Lauren Radziejewski 
Évaluation :
3

As far as accessibility goes this location is top notch. I felt really uncomfortable in taking out a vehicle that had the check engine light on, in a city I was not confident on navigating without the vehicle.

Tate Dempsey 
Évaluation :
3

We paid for a hand truck and it wasn't provided. We ask for it we're told it was in the truck and it wasn't there

Juana Cordero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia DeMatteo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Schatzow 
Évaluation :
5

cleaned up a little bit better but overall I would recommend this gas station U-Haul place to all of my family and friends

carmen molina 
Évaluation :
5

Very efficient

andres perez 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARINA YIANNOURIS 
Évaluation :
5

Terrific service all around, van in great shape. I refilled gas tank, over what I was supposed to refill, would have been nice to get credited. BUT otherwise terrific all around and convenient to where I live

Robert Verlaque 
Évaluation :
1

I'm not satisfied with the service! I was even accused of not returning rental on the sameday! Thank God I had pictures! This location needs better management and service! Never renting from this location again!

Jeanette Rivera 
Évaluation :
5

Owner is super friendly. And it was his birthday too!

Kevin Jones 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GIAN PAOLO RESTIVO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Simmons 
Évaluation :
5

Excelente customer service

Juan Hermida 
Évaluation :
3

1) Your website and system for getting the car using cellphone are atrocious, completely unworkable. Even with my communicating multiple times over a week by email eith customer service, they didn't work. It would be worth finding another rental service due to that alone. 2) your listing of the hours of the location is inaccurate 3) what's the point of a supposed phone system when you have to go to the person at the counter to sign documents, show the credit card you used yo book the rental, and pick up keys? You have just added layers of complexity, beaurocracy, and delay.

Harold Raschke Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Shipalane 
Évaluation :
5

Great location to get a uhaul!

Lash Dooley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neville McLean 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIE C BRITT 
Évaluation :
1

Horrible, horrible they cater to Hispanic speaking ppl only. They talk super loud and don't tend to guest they talk about everything but business they don't know honor reservations online and expect you to bring the uhaul back in 4 Hours never again

Kayla Drayton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALDO ALMANZAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernanda Villalona 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Parrish 
Évaluation :
5

They really work with you. The gentleman that helped us from beginning to the end was the best. Definitely needs a raise

lisa lovejoy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Turpin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen Jackson 
Évaluation :
5

the best.

laura espitia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE DIXON 
Évaluation :
5

I got great, friendly service!

Kirk Van Tassel 
Évaluation :
5

Great service 👏

JOSEPH NUNEZ 
Évaluation :
4

Send a confirmation number to may the process qicker

Trevor Brown 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos Herbozo 
Évaluation :
5

Rien

David Peel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oneil Thomas 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Delia McInerney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie Britt 
Évaluation :
5

Es bueno atienden bien 👍

Sonia Hernandez 
Évaluation :
1

Terrible customer service. The guy running this place took lunch. Left no sign. There was no forewarning the location closed for lunch at a certain time. I returned the truck at the time I had confirmed and he wouldn't help me and was very rude. Told me I had to wait till he finished his lunch. Wouldn't tell me how long. Then ran into a back office and locked the door. Would not recommend this location to anyone.

Kyle Brown 
Évaluation :
5

Owner was very professional!! He should be a guideline in your customer service book for others

Rob Stone 
Évaluation :
4

App was super slow and had to check in with attendant. Also more expensive than I anticipated

Rebecca Correia 
Évaluation :
3

Location was a small gas station. Not so pleasant. But man who worked for U-Haul was a good guy.

gary tuchman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore Watermeyer 
Évaluation :
2

My reservation guarantee was not upheld, and the van I used was not clean. There was soil/mud in the back of the van, which I had to deal with during my move.

Jhoan Dutton 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc Cohen 
Évaluation :
1

Location is a gas station, no customer service, attendant did not know about where the truck was. The truck, once found, had a non-working driver side lock, had to enter it by the passenger side, the cab of the truck was filthy, I was scared to be in it, and for the price it cost, it was not acceptable. The engine check light was on, and the truck had a very bad vibration. Lastly, the tank was practically empty. Return of the truck was confusing, the attendant was not there, and the gas station people had conflicting information on what to do. All in all, a terrible experience not to be repeated.

ARMANDO TADDEI 
Évaluation :
3

Very uninviting. The owner was not around and the employees display no signs of work ethic and or etiquette.

Christopher Vidal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden Brockett 
Évaluation :
1

The truck was making noise the whole time I drove it. The engine light was on. The sit was torn off the driver chair overall horrible condition and experienced. Has a former employee that was acceptable.

Janaya Nicholson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY JENKINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Knight 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page