Excellent-- no room for improvement-- very kind, helpful, courteous, and fast. Merci.
Shelton Richards
Customer Reviews for SmartBuy Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The two brothers that run this location are great reps for uhaul and remembered me from over three years ago in detail.
Gary RemyVery courteous, will rent at this location again, if need be
Charles HodgsonGreat service and customer service!!!
Derrick MayfieldI was very satisfied with everything about my rental. If I was to rent again, it definitely would be U-Haul.
Randall JenkinsLocation was good. The app sucks. Would not allow me to take photos so had to use web version
MICHAEL AYALACustomer Service Agent was very courteous and professional. Location is convenient for interstate travel.
Dexter BrowerThis guy initially refused to take the trailer told me I needed to blindly drive around and find another location. Called U-Haul who convinced him to take it but he refused to help me remove the trailer from my truck. I'm a woman and lifting a 1Ton trailer by myself was not an easy task I have a gash in my leg, cut on my finger to show for my efforts, and my back still hasn't decided how it wants to feel. PISS POOR CUSTOMER SERVICE. Negative stars.
Katy Foustvery poor response at dealer. I was not given code for 24/7 truck, dealer is gas station and was open, but said o well can't help you call U-Haul. Even though he could have verified rental that we showed him and given out key. Turned around and walked away and ignored me
Rachelle GottiTruck was clean and had no issues. Clerk inside store was super friendly and very helpful.
Tarrison TappGreat service and super friendly
Merced VitalSmartBuy and the people who work there are far above - customer service first. Anytime my family needs moving trucks or trailers in the Graham/Burlington area, we call them first.
John VogelMy name is Jesse marrow. I used to haul and I rate them as but I said top ten bubidness to recommend a friend family or anyone who is looking for someone or something that is Nice remindable and treat you right
Jesse MarrowI wish that there was someway that we could rent before 9 AM. We needed the truck at seven. I wish there was something you could do to make it easier for the customers to get trucks earlier.
Kimberly MoserThe location was reasonable; however, the rental truck was unsat due to the following: engine light on, radio inoperable, low right passenger tire, and driver's door inoperable (wouldn't shut fully). I recommend more random maintenance checks prior to renting any equipment. In doing so, this remedy would elevate possible mishaps within selective process; such as, limiting alternatives and forecasting undue failure of equipment. More importantly, the implementation of corrective measure and means to reduce risk could serve as a alternative to deter the consequences of law suits and incidents pretaining to unsafe equipment.
Tyler DayThe customer service was good
Christopher WilliamsEasy in and out not a maze to have to park the vehicle.
Lindsey VelezCustomer service here was great, not lazy and low effort like a lot of places nowadays. Owner did a great job, will use that location going forward for rentals
Jacob BellThey are always so helpful and nice. The vehicles are in great condition too.
Tonya StatonEverything was fine
John GunnThe owner/ manager at this Exxon is quite litterlerly a douche bag, He is the absolute worst, not helpful at all, and has such a racist, arrogant, pompous asshole attitude. I hate going in there and dealing with him to the point I'll never go back there and do business nor ever recommend this location to anyone else.
AMANDA BROWNI think the customer service was really good, the one that helped me was patient and he kept talking to me and we laughed about me being GMA ,waiting on refund
Elsie HaithI rented a furniture dolly but that location didn't have any. I didn't know until I picked it up until I got there and wish o would have been notified prior so I could go to a different location. I also paid triple the amount I anticipated even though I was only 4 miles from the location and moved less than a mile away
Audrey GartonFirst time using the mobile login and it was difficult to navigate. Without the help of the gas station attendants help don't how long it would have taken to complete check-in. As it was I used 35 minutes of my time to complete before I could leave.
Mark BlaineClerk was surly and disrespectful. Even though all data had been entered on the app,he insisted that Uhaul required him to re-enter all data. This took 30 minutes. He then gave us keys to the truck, but did not give us keys to the locked back. Finding the keys took additional time. Truck only had 1/4 of a tank in fuel. Truck was in bad shape with a large dent on the passenger side. A lug nut was missing on the left tire. Loaded, that truck struggled to get to speed and shimmied on the road. It should have been Dolly and blankets are secured on the side wall of the truck. Despite removal of the dolly, the hasp holding the dolly was damaged during loading. I was honest and told the clerk of the damage. He got angry and accused my company of damaging a past truck. I am a volunteer for a food bank trying to do a civil duty and be honest. I do not need practiced drama. We will not be using this location again and will be looking for other options. We have tried to steer away from this location, but Uhaul sends us back. Perhaps it is time to look beyond Uhaul. Do not use this location !
Don ElinskiIt was an after hours mobile pickup and I was confused at first. The guy who worked the convenience store was kind of rude when I asked for help. I figured it out myself eventually
Claudia GarnerThe attention of the person at the front desk was very deficient and aggressive, we feel that there was discrimination and racism in the treatment of our person.
Jesus FernandezNothing.. the gentleman who checked me in was very thorough and double checked all the hook ups
PETER GUZMANWhile dropping off the key, I had a terrible experience the dude was rude
Prince KunStore clerk was very knowledgeable and very friendly. He answered all my questions.
Kathy YanceyThe u-haul custom service had to change my location, saying everything would still be available for me no extra charge & then they forgot to give me THE KEYS to open the truck and had me waste over $50, without even putting it to use. They gave me a call back number for help and then didn't answer & left me on hold for over 30 minutes. Online service is way too complicated and very little help.
Jazel JohnsonThis location has great friendly employees! Made my experience very pleasant.
Marcus JenkinsYour app 24/7 is terrible. Was standing at location and wouldn't detect. Will not use again. Very slow, not accurate, poor to use.
Christopher HeplerEasy online check out & return!
Travis CrispPeople in this location steal customer money. They lied about returned vehicle cleanliness. They lied about hours vehicle was returned. One of the persons in this location is very racist. Will not go back to this location. The worst uhaul dealer in Graham, NC.
Abdul OuedraogoFirst of all I payed $160 for a 26" for 10hrs. I returned it within 8hr. When I returned it and asked for a deposit returned, no one went out to check the mileage. I don't think that was fair. Called customer service they could get in touch with them and the store has three person working there. The place was in Graham nc. I will not recommend them to nobody. I want my refund back.
Janice RussellAll was well
Albert BraceyPick up and drop off went very smoothly and quick. The person completing the transaction was nice and professional.
Mark WalkerNo place to park and I was assessed a cleaning fee.
William SchaafMaybe offer refund on insurance if there are no incidents during usage
DERWIN CURRIEI will never go back to this location
Roy FreezeExcellent experience and will return in the future.
Scott RiddileThe staff was not friendly or helpful had trouble with understanding the process and they seemed to be agitated with all the questions and concerns I had. I really don't know why when I was coming to the for service.
Veronica McCulloughTop notch, hands down great experience. The man running that place is as professional as they come and I can't thank him enough !
Robert McMullenIt would be better to have a universal system to rent the uhaul. I selected mobile pick up and was informed by the person inside that they could not assist me with the trouble I was having because they could not access mobile pick up orders on their computer. These systems should work together in an event something goes wrong during mobile pick up
Yah Sendolo