Customer Reviews for South Shore Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

1

Water damage to my furniture.

Évaluation :

5

Do not need a storage room, I was only trying to reserve at truck

Évaluation :

5

I love the service!

Évaluation :

2

Did not respond to my return of the money when I return the truck

Évaluation :

3

I like their service but I believe I was overcharged because I did not do as many miles as they said

Évaluation :

5

Good good

Évaluation :

5

Great experience!

Évaluation :

5

The manager was professional and very easy to work with. I wish I had gotten his name so I could give him a thumbs up. I plan come back here the next time I need a truck for moving. This location is good for my needs.

Évaluation :

5

This is the best location I have ever picked up the UHaul truck. I have used it many times and it is always a blessing to come here. The doors are open for this man to heaven he is a saint.

Évaluation :

5

Stay the same

Évaluation :

5

I don’t think that there’s anything that needs to be changed for the next customers… I really appreciate the staff, I’ve had an excellent experience, I also love the way your truck runs… It’s so smooth and laid back… It makes me wish that I’ve own your Truck disregard the first review with the misspelled or wrong input words, You can thank swipe anyhow God bless!!!

Évaluation :

5

A taller sign or arrows pointing toward the location. It wss my first time being there and it's well hidden. .

Évaluation :

2

They left the prev customers info in the car

Évaluation :

3

Understanding the needs and wants of the customer.😆😆😆.Misunderstanding came at pick-up location after confirmation was already made.

Évaluation :

5

Very friendly and professional customer service. I will only use this facility for truck rental.

Évaluation :

5

Awesome!!

Évaluation :

5

Everything was excellent the truck was clean it was smooth got everything done we appreciate you

Évaluation :

5

Nothing. This gentleman was amazing at helping me. The communication was amazing. I will always refer people or go to this location when in need for a move. 10 stars!

Évaluation :

5

Loved the guy running the spot

Évaluation :

1

I was double charged please correct

Évaluation :

5

Nothing at all. Mr John was a kind and professional guy and made our experience great. Thanks so much.

Évaluation :

5

Fantastic job

Évaluation :

5

He was

Évaluation :

5

I did not use your storage facility

Évaluation :

4

Good service and price.

Évaluation :

5

I WAS VERY HAPPY WITH THE SERVICE I WAS GIVEN AT UHAUL AND BROTHER JOHN IS A KEEPER FOREVER ALWAYS THERE AND VERY RESPECTFUL AND HELPFUL TO ALL AND FOR THAT I SAY THANK YOU VERY VERY MUCH.D BANKS

Évaluation :

4

I had to pay $45 for gas and you charge me $86 and then $54 what is the $52 extra I had it for 24 hours

Évaluation :

5

Great staff, very helpful. In and out.

Évaluation :

5

I had a joyous experience renting. Thank you

Évaluation :

5

The staff was very helpful.

Évaluation :

5

Nothing to improve, great location. Gentlemen was prompt and friendly.

Évaluation :

5

There needs to be clearer drop off instructions. I am an employee and know the procedures but at 10 pm I am a customer only and drop off wasn't clear with the date being closed.

Évaluation :

5

No comment

Évaluation :

1

This was not me. I don’t understand how anyone could do this.

Évaluation :

3

I had to sweep it out… I loaded all my stuff in and discovered it had roaches behind the wood panels that never came out when I was sweeping it out… I was pissed off so now I have to check all my stuff So, I won’t bring them in my New Apartment 🤬

Évaluation :

1

When I returned the moving truck to the rental location, I was informed that I would be charged for the fuel used. I initially didn't have an issue with this until the salesperson checked the fuel gauge and told me there would be a 28 dollar charge. I disagreed with the salesperson with the amount of fuel I used for my 19 miles. I checked the fuel gauge before leaving the lot and once I returned the vechile and the fuel gauge was only slightly less than when I returned. The salesperson was adamant I used more fuel than I claimed. I eventually went and put more fuel in the truck, needless to say I will not be using this location again nor will I recommend it to anyone.

Évaluation :

5

CONTINUE DOING WHAT YOU ALL DO. I FEEL LOVED COMING INTO THE U-HAUL COMPANY.

Évaluation :

5

Excellent services, I appreciate it

Évaluation :

5

I Would like to talk to someone from corporate office? About my experience at the 71st Street U-Haul facility. Very disturbing, Very Questionable, and nowhere Satisfied! Please! And Thank You! Thomas B. Owens Sr. 1-312-376-5011 Or towens140@yahoo.com

Évaluation :

1

This place is horrible but I was in a bind and had no other option at the time.

Évaluation :

3

The associate was not courteous and was disorganized. Better customer service needed at this establishment.

Évaluation :

1

The truck needs to be off the road. The suspension is messed up, the breaks have too much air, it's extremely dirty and not safe to drive.

Évaluation :

4

Customer service is great. John is good and deals well with all clients and situations.

Évaluation :

3

The German at work there he was very nice the location was scary looking didn’t have enough directions

Évaluation :

5

Overall, the employees at this facility were always pleasant. However, the unit itself was less than adequate. For example, there was water leakage in the unit itself, soo much so, that some of my items were damaged, also, huge water bugs, and rat droppings! Now, I'm aware it's hard to control rodents, in a large older building, but, there was no bait set out for either pests'. The facility also needs to adjust the hours to benefit the client as well...like being open on Sundays, would be one suggestion. Also, the lighting is poor, the motion sensors for the lights, simplly don't work like they should. Hence, overall, for what is charged each month ($52/5×5 per/mo.), the conveniences simply don't match the services, too expensive for what you get!! I definitely would not recommend this particular facility for storage!!

Évaluation :

1

The truck had Chinese food all in the inside. The gas gage was not level as driving it moves. It was difficult to read and see the level was

Évaluation :

3

Truck was dirty and felt like it could give up on the way,

Évaluation :

1

the car was very dirty and smelled of cigarette smoke

Évaluation :

3

You can let the customer know ahead of time about the return option you can do with your phone if you return after hours. This way the customer can keep the keys and take pictures BEFORE depositing the keys in the return box. The app does not let you upload pictures you already took, you have to take pictures real time.

Évaluation :

3

Mechanical maintenance

Évaluation :

5

There were two people working with customers when I arrived. I was greeted by both and made to feel welcome as I waited for other customers to finish. The transaction was fast and efficient. The man who checked in my order was thorough and even found some ways to save me some money. I will absolutely return for future needs.

Évaluation :

5

Nothing else just keep the same people working there please 🙂

Évaluation :

3

Service was ok but not the friendliest guy to deal with.

Évaluation :

1

Worst experience ever. First, I scheduled to pick up the vehicle at 9:00 AM, and the person that ran the office showed up at 9:40 and did not care at all that I was in a serious time crunch. I scheduled a 20' truck, a furniture dolly, a utility dolly, and a 10-pack of furniture pads. None of which were available. I was "upgraded" to a 26' truck which a) takes a ton more gas to drive it and b) I did not have enough to even remotely fill it so because we didn't have furniture pads a lot of my belongings were ruined. I had hired help to load the truck, and scheduled for them to arrive at 10:00 AM - which they did. But, because the location for pick-up was 7800 SOUTH (and I'm 3300 NORTH) in Chicago (20-minute drive with no traffic) - we did not arrive at my place to load the truck until 10:45. The help I hired is $120 an hour and I had them scheduled for two hours. We went over the time limit and they had to move their next job back an hour because of this situation. Driving a 26' truck was horrifying. I have tried to call U-Haul customer service for TWO WEEKS and have not been able to get through to ANYONE - even waiting on hold for over an hour on a few different occasions. There is not a space for me to talk to anyone about the "upgrade" or the items missing from the rental that I needed. To make this easier for you to understand: I am very angry at what time I finally got my rental, I am very upset that I was not able to get the items that I had reserved, I am very angry that the man that showed up did not have any sense of urgency, I've lost items in the move because the furniture pads were not provided, I am very upset that I had to pay more to the help that I hired to help us load the truck because of the late start, I am very upset that I was given a 26' truck because it takes a lot more gas to drive it and considering its size, was far too large for what I needed. I need to get this settled with you and the insurance so I can get my money back and money back from insurance for the items that were lost or damaged. Someone needs to get into contact with me to settle this situation.

Évaluation :

5

I rented from you a while back and I really thought or recall I had unlimited mileage but my mileage was high for 0,99 a mile and the increase in taxes took my to an additional $50 that was really high. So help your customers to keep renting but help us in the area of rates and taxes. Merci

Évaluation :

1

I reserved a 9" cargo van and when I showed up to get the van the guy told me someone else had my reservation. Uhaul does not ask people to verify ANY information. I do not understand how someone else was under my reservation and why the guy didn't make sure it was the right reservation.

Évaluation :

5

Na

Évaluation :

5

AGAIN GREAT SERVICE!!!!!!

Évaluation :

5

Excellent customer service

Évaluation :

5

Excellent Service. Great prices.

Évaluation :

5

This storage facility is good if you are looking for a low-cost storage that you will use periodically. I had no major issues at this location; however, because of the entryway, it is less accessible. This is an old-school storage, with little electric anything. Your items will not be temperature controlled, and you must physically open the doors as to drive your vehicle in for loading. There were some hiccups, but overall I understand that you get what you pay for. Not a high-quality storage facility, but will definitely fit your storage needs. Je les recommanderais sans hésiter!

Évaluation :

4

Very helpful toward our needs. Thank

Évaluation :

4

Staff were friendly, calm, competent, helpful, and polite.

Évaluation :

2

No vehicle access to second level ,very inconvenient !!

Évaluation :

5

Derrick was very nice, helpful, and professional. He definitely took the stress out of moving and made the experience way easier that I expected It to be. It was a very pleasant experience overall.

Évaluation :

4

Overall a pretty good experience. It was snowing in Chicago and my help was running late. I really appreciate the fact that i was still allowed to put my belongings in storage. Merci!

Évaluation :

5

thanks John my new found friend.. God Bless

Évaluation :

4

they were great

Évaluation :

5

The workers were very patient with me.

Évaluation :

4

John was awesome!!

Évaluation :

2

I called twice and they stated I was not registered.

Évaluation :

5

The guy was super helpful, very fast, and very knowlegdeable. Answered every question, got me in and out.

Évaluation :

3

Representative quickly responded to my request.

Évaluation :

5

They were very polite and professional. They really helped me out a lot and I need to I will use them in the future. I recommend this place for storage.

Évaluation :

1

Booking online was very confusing didnt like my experience

Évaluation :

2

I did not use the storage place. The man at the desk informed me that there was no elevator and the electric ramp the use is broken.

Évaluation :

1

I was lead to believe that I had 24 hour access to my unit. I had to rent another unit across town. And I was charged more money for a smaller unit.

Évaluation :

5

Great service

Évaluation :

3

Unfortunately I was not able to complete the move into the facility but in times past service has been exceptional. Looking forward to completing move in soon.

Évaluation :

3

I have no idea how the unit is because I didn`t use it. The facility closed before I could make it to the unit.

Évaluation :

2

Staff is top flight, I find the facilities to be lacking, it`s old, dark, the unit isn`t covered on top only chicken wire and plastic

Évaluation :

3

John is a good guy, assisting me with everything.

Évaluation :

5

The customer service is excellent and the storage space is well kept. John is very helpful

Évaluation :

5

The people are very hospitable and polite. They worked with me on making sure that I had the right unit for my things and they stayed late to make sure I got everything moved in without rushing me.

Évaluation :

4

I was very satisfied with the size of the unit and the eager willingness of staff to assist me. All staff was polite courteous and made me want to return.

Évaluation :

5

Derrick was great.But 2 mishaps my men had 2 move stuff out of the way 2 get into the aisle and I didn`t have a light in my unit I had to buy flashlights. Derrick said I`ll have one when I returned.

Évaluation :

3

I called over 24 hours before I was supposed to move into the storage unit because I wanted to cancel the reservation. The person I spoke with was nice and accomodating with my request. Merci

Évaluation :

3

The guys there were very nie and helpful in helping me select a storage unit size.

Évaluation :

5

This storage facility is well maintained. The owner even went out of his way to facilitate my move in afterhours as I work during the day.

Évaluation :

5

The staff at this storage facility went over and beyond the call of duty to make sure that I had everything I needed to make my move as easy as possible.

Évaluation :

5

The female rep we worked with, was super awesome and she wet out of her way to help us on sept 5 2008. Cant remember her name but then she called us the next day to insure all wwent well. Keep her

Évaluation :

5

The facility was cleaner than I expected and the service was great

Évaluation :

4

service persennel was very attentive and friendly. We were accommodated adequately. very satisfied.

Évaluation :

5

The staff was very friendly and helpful

Évaluation :

1

Did not rent, checked it out first: personnel flirty, pushy; facility not really climate controlled; limited hours; no elevator to get to upper level; evidence of roof leaks(units have open tops)