Le client n'a pas laissé de commentaire.
Kimber V
Customer Reviews for Frederickson Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
There was no one there in the office. Had to figure everything out myself. Not a good way to end the day after a long day of traveling and moving
Mary AVery professional, courteous and efficient
Alan BService amical
CHADWICK MSuper friendly and easy to work with. She was amazed as how clean the truck was and that I actually made the effort to fold and re-bag the blankets.
justin sI wasted 35 mins trying to figure out how to get into the locked area where my truck was located. Called customer care and was hung up on twice. Finally got through qnd was told they were supposed to have sent me a text with the combination to get the key and access fob. Got to the truck andnthe dolly we had ordered was not inside. I will make sure to let friends know not to rent from this location.
Scott GNothing! Everything was exceptional!!
Victor FAucun
Francisco HShawna was amazing, friendly and accommodating. My best experience with Uhaul yet.
Crystal CMerci
Nicole WShawna Thornton has been the BEST customer service person we have ever worked with. She was always polite and knew what she was doing at all times. If we had a question she always had the answer. Shawna was always easy to get ahold of at all times.
Duane W | Expérience généraleService à la clientèle
Norma Bnone
Jerry GVery nice and very reasonable
JOHN M | Expérience généraleLimited on what we could get. Communication with phone line was horrible was told wrong information from one then called back and given different information. We a hassle but we were forced as our truck was stolen and it was the only means to get back home with our kids stuff
Kelly MShawna is the greatest! She was extremely friendly, professional, quick and informative. She provided us with a nearly new 26' truck that was clean and drove (WA to Vegas) flawlessly! I recommend taking a few extra minutes to drive over to this location… it'll definitely be worth it. No long lines, No overworked irritated staff and AVAILABLE trucks!!!! They'll forever have our business when we're back in Washington. Thank you again Shawna :)
Leilani GThe check engine light was on and it wouldn’t take fuel because somebody cut the fill tube to steal gas
John LI was charged more because my reservation was cancelled. I ended up paying more for the movers because I spent a half hour at this unstaffed location trying to get a new reservation. Then my truck had a gas leak smh
Jamila AHonestly, you can't do much to improve. The lady at the customer service is the best person I've ever dealt with, I personally think that she should courses on customer service. She was excellent and she's made my experience awesome
TAPEH RMy stay was very pleasant and accommodating. When I return to Frederickson I will certainly make it a point to use Frederickson Storage again.
Donald H | Expérience généraleShawna was friendly, talkative and professional.
Terrance ANot much. Love your staff at this location
Sandra SI don't do Smart Phones so the exspereance is nothing less than a pain in the ass... Thought the people are good...
Roger ZBe there when google says you're open/ change your hours of operation on google maps.
Ryan ZThey screw my brother my girlfriend took my money
mark mWas shorted on gas. Truck was dirty and smelled bad.
Joshua EQuick and easy drop off.
Larry SWent elsewhere...break-ins too prevalent
Privacy R | Premières impressionsFriendly staff and helpful. Will choose this location again in the future to rent a uhaul or equipment.
Tamara EEveryone was so helpful and the process was super easy!
Amy RI was charged cleaning fee , for damages I did not make. There was no walk thru during initial rental. When i return the truck when the after hours . I receive email for cleaning services . I am very disappointed customers , I have used your services many times never had this problem. My name is Chris Scott I can be reached at 206 295-9603 . Hopefully this matter can be cleared up Thank You
CHRIS SMY CARD WAS CHARGED 691,56 FOR A TRIP FRIM GRAHAM TO PORT ORCHARD. THE WRONG DESTINATION WAS ENTERED. EVERYTHING BOUNCED IN MY ACCOUNT. I BELIEVE THAT A MISTAKE OF THIS MAGNITUDE (MY REAL BILL WAS 148) SHOULD HAVE BEEN RESOLVED SOONER THEN 7 TO 10 BUSINESS DAYS. NO CALLS FROM HIGHER PERSONAL TO TALK TO ME OR ANYTHING. VERY DISAPPOINTED IN MY EXPERIENCE THIS TIME. I FEEL I SHOULD GET SOMETHING BESIDES MONEY REPLACED FOR ALL THE HASSLE THIS HAS COST MY FAMILY.
KIM GShuana at South Sound Storage helped me with my rental. I spoke with her a couple different times and she was always friendly and helpful. Moving can be stressful and Shauna went above and beyond.
Kelly HFabulous customer service, so friendly and accommodating! Will definitely use them again!
Karin DMgr was nice and tried to be helpful, but price was higher than on my paperwork, broken gate means reduced access, elevator very tempermental.
Privacy R | Premières impressionsPicked up the vehicle from the U-Haul facility. Drove it 5 miles and could smell oil burning from the engine compartment. Check the engine compartment and could see a large amount of oil throughout the engine compartment. Checked the oil cap filler cap and it was missing. The filler cap was resting inside the engine compartment located inside the right front wheel well. Because of this the engine oil level was low and we had to wait two hours for road side assistance. This pushed our 200 mile move back while we handle this. I will definitely be going with a different rental/moving company next time. Also because we didn't make it to the drop off location before they closed I didn't get reimbursed for the oil I had to buy so we can get back on the road.
Jayson CThe workers at the location I rented from are very professional and courteous. Would different use this location again and recommend to others.
James TBrianna was very helpful, friendly and professional. A real added addition to this location.
Marv WThe location was nice and the service was great but the equipment was dangerous. I am not sure she really knew what to look for as i did not either and while on the trip the faulty material became very dangerous.
Steven MGreat and easy experience outstanding staff
Tim Dgreat place to work with !
JONG YGet them a better computer or software, the one they are using is old and slow.
RObert N