Le client n'a pas laissé de commentaire.
Shawn w
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had to wait 20 minutes for the employee to log into Uhaul as the system was not working. It's not alot if time but, I did Pre register and all so I should have been in and out.
Michael DTerrible location and the one guy who dose the rentals is rude and doesn't know what he's talking about.
REGINA GWe expressed we didn’t want xtra insurance but got charged $30 xtra anyway for safe move which wasn’t in original quote given to us!. So we were charged xtra $30 we didn’t want
BRENDA VThe trailers need to have a jack on them. We shouldn't have to lift them on the hitch. Bad design by uhaul. The screw style coupler sucks also.
JAMES WEasy to use website. Ace Hardware staff was very helpful. Great experience all around!
Richard HVery convenient drop off location and great service.
Jamie KTruck was dirty inside. We had to sweep all the dirt and Mudd out. Filled the tank exactly how we got it yet I had to pay 19,95
David SThe customer service was excellent, very helpful and knowledgeable
Amanda JThe chains attaching the trailer to the tow vehicle dragged and a link "disintegrated" during the move due to dragging -- actually coming apart and disconnecting one of the chains. Luckily a nice person along the route at a gas station had a wire in his truck and tied them up for us. We asked the Uhaul rep upon leaving the rental location if it was a problem and were waived away as an annoyance and advised dragging chains were not an issue. We then resorted to tieing them up with zip ties on our own which didn't hold. Thankfully the person on the route helped. Uhaul locations should ensure safety is maintained at the outset of the rental, especially when the customer requests assistance. The drop off location was great.
Karen WWish they had a sign in front of the store to say where returned trucks should park
Shane LI had a truck reserved at another location to be picked up before hours. I was not able to get a code to get the keys and needed a truck ASAP. The Freeburg location opened an hour earlier that my original location. I called as soon as they opened to make sure they had a truck. The employee was waiting for me when I got there and I was on my way in record time. They saved the day!
Marianne MFirst I'd like to say a great big Thank you to the manager and assistant manager of Ace Hardware in Freeburg Illinois they were super and actually took the time to assist my daughter and I with our horrible experience we endured from UHaul and their employees. My daughter and I rented the biggest truck available from U Haul at this location and we ended up needing it for 10 days in which it was only suppose to be 3 but unfortunately the help we recruited never showed up so it was just her and I to pack load and unload a 7 room home and 10 years along with a garage a shed and basement but I made sure when we knew we were going to require the truck another day I called in ample time as not to be in breach of the contract in which when the contract was sent to my phone the only page that was not clear to read was the page that included the payment and money owed and what woukd be owed but everyother 9age came across perfect which is my first issue. That's ridiculous and they should be ashamed of themselves. Now as I said I called every day at ample time as to not breach the contract but each and every time anyone answered at the St. Louis location they were the rudest and the most un informative for their job. I've never ever encountered such disrespect for their job ever. I will never ever use U Haul again nor will I referr them if anything I will defer people from them so they will not be spoke to amd treated as my daughter and I were and that's by the office staff and a gentlemen who hung up on me 2 times due to him not knowing the answer to my questions and then had hateful things to say when addressed that. Very extremely disappointed
SHELLY HI was receiving different email as to where I could pick up my 5x8 when o found one on the way to where I was going and l lose for me to drop off. Only problem they called me on Thursday and I went right away to reserve for Saturday , when I got there they told my they didn't have my reservation , but trailer was there, no help hooking it up or dropping it off. Had three different people wait on Me
Dale BMore signs telling customers what to do. I had to return to the vehicle to take a picture of mileage and gas. I also had no indication where to park or where to go in the Ace Hardware.
Chip LPlaced a reservation and equipment wasn't available. Had to call many locations myself to find what I needed.
Shannon RDropped off after hours, so no communication with personnel.
KIM DHow to book in should be in this review
KAREN GVery helpful. Thank you
Melanie BNothing, Once again, just keep doing what you’re doing
William CThe service was great
Jeff MEmployees were very helpful!
STEVEN CGet better customer service on the phone.
darend bNot sure why we got charged a mileage charge. Used it for 2,5 and super low miles. I think this is a Total rip-off. I will never recommend using The u-hail company to anyone.
DARRIN KEverything was great, but I’d have prefer not to drive 14 miles from the location I initially rented from.
Bethany JThe only thing I can suggest is to have the young man that helped me help everyone. He was exceptional, knowledgeable, friendly and very helpful.
TONYA HGreat customer service !
SCOTT Vs/o
WILLIAM LVery good customer service!
SCOTT VThe truck was not as expected, it didn't have cruise control and I'm driving 34 hours across the country.
jacob bBest price, great location and easy to rent.
STANLEY SThe rental experience was very good. Top notch customer service!
Alan SFilled out information online, went into store to pickup keys and basically re-did the information, not real quick but store employees were fabulous. I have rented UHaul several times in the last couple months, legends.
Brian BNice and courteous people, awesome truck and reasonabley priced. Thank you ??
Stanley DPricing is a little higher then I would like but...
Larry BI was curious to learn the trailer was rented in advance while it was still in my possession. I guess it was good I turned in the trailer a full day early
Charles SEasy access location, concrete parking lot with plenty of space to maneuver your truck to pick up a trailer.
Craig DThe location is VERY handy and the folks there were friendly and helpful. They did seem to have trouble with the computer programs as did I. I don't know if they get any training but it would be very beneficial I had a few problems with the online portion of returning the vehicle but everything worked out in the end so, an overall good experience. Nice truck, nice people. .
ROBERT GHave pull behind trailers available.i know that it's no fault of the facility. It would just be nice.
Wayne Y