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Robert T.
Customer Reviews for Spring Hill Moving and Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice customer service, very easy. Would definitely recommend this location.
DANETTE L.The Mobile checkin process is broken, and the trucks need maintenance desperately. The truck was a hazard and I paid more for a truck feature that was broken on the truck.
Cody H.Only thing i was not happy about was I wanted to drop it at another location and was willing to pay the difference in the original qoute I was originally quoted 54,95 rd trip 99 one way on your website and u haul wanted a additional 198 to drop it at another location so I brought it back to original pickup destination the 1-800 customer service people where absolutely no help the dealer i picked up and returned to were excellent
Anthony W.I have been renting various types of trailers from this location. I must say that the services are excellent. Very professional, courteous, and helpful.
steven L.Nothing for me as I will never use ubaul again. Especially since you use this location.
DONNA H.Fix their card reader!!! Please send them a new one. I rent a uhaul almost every year and this was one of my top 2 experiences so far. I will surely rent here again. Please value this uhaul partner, they're making you guys look good. I appreciate their service very much. Have a great day!
Maureen C.Jesse was AWESOME …. Thanks again Jesse. Don and Jacquie A.
Don A.Very friendly, helpful and quick. Great customer service! The best UHaul in Spring Hill
Mark W.Very nice employee, quick and professional.
Robert L.Location I was supposed to drop this off at sent me to a different location to drop it off. First one was poor. Next one was excellent.
Steve D.Staff great, the whole rental process was easy. Price good. Would definitely use again. Merci.
William B.The front desk person was very friendly, he was knowledgeable and addressed all my questions and concerns. Very pleasant conversation and service.
Robert E.Nothing, everything was great.
Roy M.The truck was ready when I got there and check out was quick and easy.
Mark B.Keep the counter guy.In this day and age of the worst customer service ever.Your guy went on and above!!!!!!!
michael F.Jesse was great!!!! He is friendly and very helpful. I will recommend his rental place to everyone i know. Will definitely be s repeat customer.
parris G.The manager was ready and happy to take care of me and my needs. He took the time to go over any questions that I may have had. Very friendly and professional
John B.Nothing you guys covered everything we asked for thanks again
ROB M.Employee treated us with respect very professional.
Juan M.Nothing your staff are excellent to work with. Jess knows his stuff and it's a pleasure to work with. Will highly recommend to any expectant movers or any one who needs moving supplies or trucks.!!!
Gregory G.Not open when advertised.
Brad A.The gentleman that works there is polite knowledgeable and extremely helpful
jeffrey G.The customer service was outstanding.
Anthony G.Trucks need to be maintained better. Windshield wipers were bad.
Anthony G.Always a pleasure doing business with this location.
Kenneth R.Very pleased with the friendly service ,easy to get the trailer I needed in and out, return was the same.
MICHELLE D.Nothing. The guy whom checked us in was really nice and very helpful. Very knowledgeable!
scott T.It is always a pleasure to deal with these guys.
Kenneth R.Do an overall check on vehicles..pressure was low on front tires
Sonia P.Easy drop off location off a main road, large lot with printed instructions for return. Veery easy and user friendly .
Melanie B.Initial pick up was ok, the guy who helped us was great. I followed up a day later to get return time and later that day they charged my card addtl fees. Thus was on top of the $102 hold. I called later to find out why and quickly was shafted to cust service. The agent that assisted me was a rude and arrogant person. He also gave me a bogus number for his Dist manager but refused to give me his full name.
Jeremy C.Very efficient and friendly staff
Cindy T.Drop off was seamless. Didnt interact with anyone inside. Parked truck and followed instructions on the U-Haul App. UHaul even accomodated for me to drop off at a different location than what i had originally planned this was closer to home. Uhaul made a bad experience to begin my move, better.
jerold S.Very professional and accommodating. Would highly recommend this location.
Neal G.Customer Service was great!
Steve M.Always an incredible experience at this Uhaul! Top notch customer service and the only U-Haul I ever use!
Jorge G.We appreciate a lot the service we were offered and the customer service representative that assisted us was amazing .
MIGUEL C.I will be using them again in the future
Cyndi W.Everytime I rent a truck from this location, I am always very pleased and satisfied with all of the professional service. Great location, service and could not improve anything absolutely wonderful service.
Carmen H.The whole experience was fantastic, we have not rented from U-Haul in a while because we have not needed to there used to be a place closer to our house but they have closed down we found this one on the U-Haul fight and the experience could not have been better.. friendly employees clean equipment seamless process quick and easy made sure we knew everything that we needed to know they even fixed our screw up on the reservation which in turn saved us a day worth of rental.. if I could give it higher than five stars I would this place was fantastic and the next time we need to rent something we will definitely be back
Sam F.Very helpful and kind! Had a great experience all around! Doesn't have to change anything
Kyra M.The dude who checked me in/out was awesome! Excellent service à la clientèle. Give him a raise.
RUSSELL J.Great place. This is a recommendation for U-Haul. Unlimited mileage and 7 day rentals for trips of this distance would be nice. I almost didn't rent from U-Haul because of a bad experience with a previous rental where they didn't give me enough of a mileage estimate and it cost me $12 extra which upset me. I was concerned it would happen again this time. Doesn't appear to this time.
Stanley B.I miss placed the key to the rental inside cabinets that I rented the uhaul truck to bring home had trouble calling into uhaul, after hours, called asked if they could work with me. Was told return before opening would be charged the lesser rate of $55. Was actually charged with $119. Truck was clean and more than required fuel. Would not recommend. Tried contacting drop-off location told sorry for your luck n hung up on.
tina R.The representative that assisted me at the front desk was so helpful. I had a million and one questions and he answered every one of them patiently. He was amazing.
Sharitta J.Excellent customer service, very helpful.
Norah L.Excellent storage company. Very well maintained 👍🏾
Lee G. | Expérience généraleStaff was great! Only reason I rated the location as “poor†was because of a mileage dispute not being taken care of, truck wasn't clean, mileage wasn't recorded correctly and no information was provided for me before giving me the truck I rented. The gentleman who finished my reservation didn't even bring me to the truck. He just handed me the leys, said have a great day and didn't even show us which truck was ours until he noticed we looked lost.
Vincent D.Very friendly, clean store. Employee we're very helpful and kind. THANK YOU O MUCH
June B.Ed was great great customer service
LISETTE P.Great place and service is excellent
MICHAEL S. | Expérience généraleMerci
RANDY M. | Expérience généraleOutstanding. Dave and Ed went above and beyond to help and satisfy our storage and moving needs. Very happy and would highly recommend them to our friends and family.
Barry M. | Expérience généraleIt was hard to find time besides the weekend which was also limited time, to go and get to my belongings. Outside of the hours the place is great, very friendly, and helpful service.
JOHN E. | Expérience généraleDave and Ed at Spring Hill Moving and Storage are some of the most Friendly and easy to work with guys! They made the entire process seamless and easy! They were accessible and convenient! They have made a customer for life!
Joshua L. | Expérience généraleWe have been tenants here for over (5) Years and have been very happy with the owner and his employees. Great Centralized location and always easy to work with. The only reason we are leaving is that our business is growing and we now have our own brick and mortar store.
LAROCCA C. | Expérience généraleI rented 6 by seven .to tell you truth it wasn't how i pictured it to be but im glad to have found this place being that it was close to home. The prices are pretty decent and the people are friendly
Jose J. | RéservationI paid my account the same way for almost 8 months I suppose they didn't like it when I went to make a payment this month they had already put my unit up for auction without my knowledge. Dad place!
SELENA L. | Expérience généraleEd and his staff are very efficient and professional. I would highly recommend them ! The have done an excellent work for me during my recent move.
Edward H B. | Expérience généraleWe ended up using a unit that was not climate controlled and the staff was very accommodating.
JUAN A. | Premières impressionshe move went very smooth, it was a big relief. The folks at Spring Hill Moving were responsive, efficient and very, very helpful.
Privacy R. | Premières impressionsvery good and helpful.
Privacy R. | Premières impressionsVery good service and helpful when needed.
Privacy R. | Premières impressionsBien
Privacy R. | Premières impressionsNice friendly staff very courteous.
Privacy R. | Premières impressionsThey had no units available and did not seem sorry. I spent 3 hours driving and on the phone with customer service to find another unit for $30 more a month than my reserved unit at this location.
Privacy R. | Premières impressions