Customer Reviews for St Ann's Auto Repair
(U-Haul Neighborhood Dealer)

Évaluation :

5

Edy pleased

Évaluation :

5

Owe of St. Ann's Repair Shop, very accommodating & professional. Will rent Uhaul from him again, if necessary. Thanks again.

Évaluation :

5

I am extremely happy with the service, Excellent location they were very professional and were great to work with. I would definitely use them again.

Évaluation :

5

Easy check in process, friendly staff, very clean vehicle maintained well. Convenient location to where I live. Would definitely rent here again.

Évaluation :

5

Right now Nothing

Évaluation :

3

Have a better functioning truck, also if they offer mobile pickup make sure they have keys available when told to do so.

Évaluation :

5

The vehicle had an exhaust leak. Very loud when I was driving.. That was my only issue. Everything else was fine with the location and service.

Évaluation :

5

Rien

Évaluation :

2

Bien

Évaluation :

1

Vehicles always dirty.empty gas,rude attention.

Évaluation :

2

Location was closed, and the van was parked more than 1000 feet from the location. I had to search for the van, and it was dirty and smelly.

Évaluation :

5

My rental was on time I have no complaint

Évaluation :

1

They very unprofessional, vehicle always duty,they very mean,take too much time to attend you,they do not care about customer service,they still gas,I mean the said for example the vehicle is full of Gas,and is not.

Évaluation :

2

Equipment always duty,poor customer service,they said was full of gas and was not

Évaluation :

5

Everything went smoothly. Truck was clean. Thanks

Évaluation :

2

Clean location and have friendly staff.

Évaluation :

1

I had reserved a van for 8:00 and did not receive it until after 8:45. The manager came at 8:30 and took his time to service me. As I was on the phone U-Haul so they can help me locate the drop box for the key the same manager unlocked the drop box in front of me took the key out and walked off with it. The atmosphere was very unfriendly and the customer service was disgusting.

Évaluation :

1

The vehicle ran very smoothly and I had no issues getting what I needed to get done with this vehicle. However, when I returned the vehicle at 11pm last night the owner was in the shop with about 6 other men, drinking, smoking and playing card games. I was returning the keys when he became extremely aggressive with me. I was unable to find a parking spot because of the location where his shop is and he doesn't have a designated parking lot for his uhaul vehicles. He asked me if the car was parked, I told him that I parked it in front of his shop. He told me that if he gets a ticket that he was going to bill me for it. I didn't feel comfortable fighting the matter as I'm a woman and I was in a room with several men. I felt so uncomfortable and unsafe I had to call a friend to stay on the phone with me while I waited for my ride.

Évaluation :

1

I will never rent again will Take all my things out of storage . U-haul is a rip off charging for everything, they use to give 5 mike free now you pay for everything ..u such

Évaluation :

3

The trucks were extremely dirty inside and out.

Évaluation :

5

Give us some snacks 😂

Évaluation :

1

Customer service in that location is absolutely terrible.

Évaluation :

1

Clean and repear the vehicle

Évaluation :

1

I Rented a 9" van for 6 hrs but returned van in 4 hrs.Right turn signal was inoperable, check engine light was on and there was no utility dolly to be rented in this station that I needed. This U-haul service station was terrible.

Évaluation :

3

Back cabin was dirty with stuff left over from the previous renters and the side bottom mirror is only a half a mirror, I didn't notice until I was ready to pull off after the verification. Good thing the truck was way bigger then what I needed it for. The inside cabin wasn't badly dirty and the gas was only a 1/⁴ tb of a tank. Happy there was a gas Staton near by, But great customer service @ auto shop epically since traffic made me a little over a hr late. Hopefully my refund of that cleaning fee is reversed. I was very happy how smooth the process went. Thanks Asia

Évaluation :

5

Great service provided by this location.

Évaluation :

3

Not the greatest area. They did not have any of the other equipment we needed. We had to drive to another location to get the hand truck and the blankets.

Évaluation :

1

This site is located inside a filthy auto shop. The office is filthy. I was afraid to sit on anything afraid I might get dirty. No air conditioner in the office and it was loud because mechanic fixing vehicle. When I returned the car, there were men in front smoking marijuana. I will not be returning to this site ever.

Évaluation :

5

Very Courteous and efficient.

Évaluation :

4

Mileage seems too high

Évaluation :

5

Nothing. Dexter was a professional, well manners. He had everything ready for me when I got there and also when I came back. I pray all people could act this way.

Évaluation :

3

Have more than one person available to help uhaul customers. I dedicated person leaves, you have to wait until they return.

Évaluation :

5

Great service

Évaluation :

5

Instead of a mechanic running the office for uhaul, it should be someone else. Not a mechanic.

Évaluation :

2

Truck was on street 3 blocks away i had to guess which truck I was taking it smelled

Évaluation :

1

I was charged for a dolly, which I was never given. No one ever picks up the office phone, so I can't even dispute the extra unnecessary charges.

Évaluation :

3

Be on time for rental pick ups.

Évaluation :

4

Not a fussy guy all went well. Thank you

Évaluation :

1

I wanted the van at 7 am. When I got there, I tried to get instructions to pick it up and received a message that I had to wait until they opened at 8am. Then I had to wait for the guy who does the rentals to show up. That was at 8:30am. He said he did not receive my reservation and he was there until 9:30pm. I don't know if that is true because I brought it back at 8pm and he wasn't there. I reserved before 1pm the day before. Shame on you if you didn't send him the reservation and shame on him if you did. I could have gone to a different location that was open at 7am and in the future - I will.

Évaluation :

5

Very professional, courteous and efficient, no improvements necessary at the moment.

Évaluation :

5

I've used this location before and what always bring me back is how professional they are. They're courteous and efficient and this is the location I'll always go to for my moving needs.

Évaluation :

1

The whole experience was horrible and the manager was not helpful at all. He was rude and did not care that he did not put the key in the lock box.

Évaluation :

5

The location was convenient for me as I live in the area, but it isn't near transportation. I didn't find the personnel especially helpful as I was left standing, wondering who I was to speak with when I rented the truck. Although I told the person I had never driven a truck, he did not explain anything about the controls. I had been told I had the truck for 24 hours, but the receipt said I had to have the truck back by that afternoon. I had also been told on return to park the truck and I could leave the key in a box. After parking the truck and walking back to the garage, I was told I had to bring the truck to the garage for them to check it, which added another mile by the time I circled back to the garage.

Évaluation :

1

I was overcharged for equipment, mileage and a extra day used. Please look at your bill prior and after use. The vehicle borrowed for 2 hours and I was charged for two days. The location was closed and I was instructed to leave the keys in a lockbox and vehicle parked. Tried to call the location where vehicle was rented and no response. I had to call 1-800 number but did not resolve full issue. So disappointed with service.

Évaluation :

3

Place doesn't seem welcoming

Évaluation :

3

While the location was close to my home. The absence of a lot in which to leave the vehicle after hours was a challenge. The service and condition of the vehicle were excellent.

Évaluation :

5

The rep was courteous and very professional.

Évaluation :

3

Not very helpful, nor professional. Also waiting for a problem to be resolved

Évaluation :

1

I rent at that location because is near home,but this vehicles r always duty and nasty.the do not have good customer service.

Évaluation :

1

I told the representative I was traveling less than 1 mile yet he charged me for 6. The adjustment hasn't been made to my account