Customer Reviews for Station One
(U-Haul Neighborhood Dealer)

Évaluation :

3

No time stamp on any contract I received for returning the vehicle, I was then charged an extra $63 upon return for no specified reason. May not use UHAUL again. There's always extra charges or fees that are never mentioned.

Évaluation :

2

Fix app

Évaluation :

5

I like being able to deal with a live person

Évaluation :

5

Easy peazie.

Évaluation :

5

Keep up the good work.

Évaluation :

3

Employees need better training and be more friendly. There are other drop offs we will use next time.

Évaluation :

5

The woman who checked the trailer out for us was wonderful and made the process smooth

Évaluation :

5

He was really friendly and welcoming! Wish I would of had as a option to pickup from instead of the other place! He worked with me and went through the trouble of explaining things to me.

Évaluation :

5

See above.

Évaluation :

2

Recommend this location only for its convenience. The rental counter is in a gas station that has gambling machines and snack bar but is old and run down. It attracts some sketchy looking people.

Évaluation :

5

Great folks there. Very attentive and polite.

Évaluation :

2

I was late with the truck so they charged me 200 & the owner of that store told me I was a bitch & was cursing me. About putting me on a red list

Évaluation :

2

Have more help when you are there to pickup your rental. I gave U-haul a two week notice on when I would need the car hauler and they couldn`t get it to the location where I live. I had to make a 40 mile trip to get it. And they didn`t even notify me. Come on , this company can do better!

Évaluation :

2

No one to help disconnect the trailer. Area To disconnect trailer on a hill resulting in trailer trying to roll away. Too difficult for one person that is older

Évaluation :

5

Your online experience was wrenched. I got emails to confirm but when I tried to it said that I had no reservations. Even the rental location had trouble with the website which made the transaction take 3 times longer than it should have. You all should scrap your website and start over.

Évaluation :

5

Karen Fields done an awesome job on getting me the truck I needed. She also answered my questions in a well respectful way. Keep up the awesome work you are doing. Sincerely, David Green

Évaluation :

5

The drop off location is a service station with a U haul parking lot. You can top off your fuel at this location, prior to completing check-in. The check-in app is easy to navigate & complete.

Évaluation :

5

The guy sent me to a mechanic because he didn’t think I had an electrical hook up, the mechanic showed me where it was.

Évaluation :

1

Literally every thing. The person didn't even tell me which trailer was mine, much less help me back up to it, or help me hook it up. It was just a gas station that has some uhauls outside, and they don't know anything about them.

Évaluation :

5

Those were some good folks in Berryville. Very helpful and informative.

Évaluation :

5

Came out and helped disconnect even though it wasn't U-Haul hours of business. Helped me check out without delay. Merci!

Évaluation :

2

Trailer was damaged and dirty. One of the rear brake lights/turn signals was burnt out. Running lights were not working and had smashed covers.

Évaluation :

5

The ice and snow could have been removed from the trailer and the tires could have been freed from the ice.

Évaluation :

1

Rude truck damaged with no notation of the damage but I took pictures!

Évaluation :

5

Nothing, the man that rented us the trailer was outstanding! He was very nice and professional. He installed my receiver, hooked up the trailer, lights and put the trailer on my hitch. I was very impressed with his consideration to go through the contract and never seemed rushed. I would highly recommend this pick up location!

Évaluation :

5

Passenger side stop / signal light on rented unit was out, probably due to loose connector in plug discovered at pickup. Reported to staff at location on pickup and confirmed at drop off. I have no doubt that it will be fixed.

Évaluation :

5

Not a thing it’s perfect as can be

Évaluation :

3

Look inspection

Évaluation :

5

Excellent service and very friendly.

Évaluation :

3

I couldn’t understand the guy who was checking me in.

Évaluation :

3

I filled out the pre check in and pretty much nothing I filled out except the locations and time was saved so had to do it all again. Kind of annoying.

Évaluation :

3

It took a long time to get the computer work done

Évaluation :

3

They had a hard time with making appointment with me thru your site.

Évaluation :

1

Gas Station/convenience store that only has one employee present. Used this drop off location twice, both times employee could not leave the store and asked me to do the check-in. Even asked me to go park their trailer in a parking space at a crowded business parking lot using a 26' truck. Absolutely no service and rude employees. Avoid at all costs.

Évaluation :

3

Staff was very friendly, but the truck was not cleaned out. I realize it was not a full U-Haul center and maybe they don't have time/budget to clean the trucks, but dang this truck was bad. Staff let me borrow some supplies to clean up the truck a bit, and I had to sweep out the back before loading. I don't know how to fix this one.

Évaluation :

1

The trailer had issues with the lights. It blew all the fuses in my vehicle. If something is wrong at the pickup location priority attention needs to be given by them and your customer service.

Évaluation :

1

This is the second time in the last couple of weeks that I have rented from this place. This will also be the last time that I do. When picking up the trailer both times the tongue of the trailer was on the ground instead of on a jack and there was no one working that could help so luckily the first time there was a gentleman pumping gas that came and helped me get it up to my jack and the second time I made sure my husband was free to go with me and once again the tongue was on the ground and no jack. Both times upon return we had to wait for the owner of the store to come after being called to get us a jack to be able to raise it back off my jack. The owner is not friendly or helpful. The uhaul was also dirty with empty broken boxes still inside. I shouldn't have gone back after to first time but I tried to give them the benefit of the doubt but I was wrong for doing so.

Évaluation :

5

Easy to drop off our rentals.

Évaluation :

4

I returned the trailer at around 4am. Business was closed. So I had no contact with anyone at this location.

Évaluation :

4

The U-Haul system of dropping off is slow and confusing

Évaluation :

1

No itemized bill Hidden charges nothing disclosed Staff isn’t trained had to wait for people to show..very inconvenient Nothing explained

Évaluation :

2

Understaffed and the poor sweet lady was trying to be cashier for the gas station and manage the Uhaul rentals all at the same time. She was very sweet but also didn't know how to hook it up, so thankfully I did because I'd done it once before

Évaluation :

2

Gps took me to middle of no where actually drove passed it bc GPS said I had 5 more miles. Lady was nice but had no clue what she was doing. I reserved online and got a quote of 233 but was charged 265. Also uhaul had many scraps and dents already

Évaluation :

5

Location was fine. However, U-Haul is a joke. I literally don't understand how you guys are in business. 2 months ago, I watched my sister go through HELL getting a moving truck from U-Haul, multiple location changes, 2 truck no shows, etc. I knew better than to use U-Haul. Soooo I made my pick up date well in advance… and called to confirm everything 2 weeks before pick up date. Was told everything would be fine, I'd have a truck where I needed, blah blah. WELL GUESS WHAT! Nope! Same exact shit happened. I had to drive 56 miles to pick up a truck….. drive it 56 miles home to pick, then another almost 100 miles to get truck back. Not to mention, u haul has the WORST customer service in the world. A customer service rep hung up on me after being so rude… I called and spoke with a "manager" some guy named Kelly… lol. He was an even bigger asshole. Never apologized for what Rhonda said or did. Basically said she had a right to treat me like that. Next time, I'll save myself the trouble and use budget as a normally do…… at least their employees are respectful and actually care and try to help. Fuck you Uhaul. You guys suck and you make moving even more miserable.

Évaluation :

5

Great experience. Thank you

Évaluation :

3

The cab lights & dashboard lights didn't work neither did the box lights. I got caught in hard storm it was so dark I couldn't see my speedometer. I was charged a full day for less then half of the day. I went to rent it about noon and the attendant said I had to return it by 6pm then he said 10pm when I questioned him on why I'm being charged for a full day. He never gave me a clear answer The truck itself lost power on every hill & seemed to use an excessive amount of fuel. It needs a tune up to be sure. I have rented U-Hauls before & never had broken equipment for my money.

Évaluation :

3

Couldn't print my contract because his printer was out of ink. I had also reserved 12 blankets, he only had 5 available. Brakes needed repair on the truck.

Évaluation :

1

I returned the vehicle with the exact amount of gas that I picked it up with. The gauge was touching the half tank line but just below it, so he charged me $15. It was ridiculous. He legitimately wouldn't close out the transaction and there were 5 people behind me waiting. It was one of the worst customer experiences I have ever had.

Évaluation :

4

Be better informed about mileage allowance. I was told U-haul would refund me based on miles allowed but not used. That isn't what happened. I paid for 1460 miles, used 1 200 but not refund.

Évaluation :

1

No one to hook up trailer. At 64 it's hard for me to lift the trailer and hook it up. No one to help unhook and park trailer. Won't use them anymore and I've used them a lot the last two months!!

Évaluation :

5

Drop off point was excellent. They ask if everything worked well and if I had any issues. Kudos to this site.