Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
A code to get in a gate to check out a U-Haul is just not it. My code didn't work and I had to wait a long time
Brandon Murphy
Évaluation :
4
Keep doing what you are doing.
Bev Sanders
Évaluation :
2
Many factors had a part in creating an overall negative experience for me at this location. 1) The process of checking in the uHaul and checking out took much longer than expected due to the website being hard to navigate & slow internet, so I had to extend my time needed with the uHaul. 2) I ordered a furniture dolly and it wasn't in the uHaul when I arrived. The gentleman didn't even have one at that location and acted like that happens all the time - that is clearly a problem on behalf of your business, not me as the customer. I had to go to Home Depot and rent one which added time on to an already stressful moving day. 3) I had no idea where to put the lock at the end. It told me in the instructions when I checked in that morning, but couldn't find that information anywhere when it was time to check out.
Jillian Grace-Cicero
Évaluation :
4
The app is VERY slow and not entirely intuitive. It is hard not to work with a person.
David Skuza
Évaluation :
5
Every thing was perfect.
Jan Wiecks
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominique Hardaway
Évaluation :
2
The Truck felt like it had an engine issue or misfire of some kind. I also was supposed to receive to hand carts and a furniture cart as well as furniture pads. I received none of it. I am awaiting a refund as I was charged $100 for the truck and equipment which would have been great if I had the equipment. A 4 hour job turned into a 9 hour job. Not using this location again.
Mason Paszak
Évaluation :
5
We had a little trouble surrendering the truck after normal business hours ( brought truck back 8:56 pm) same day as rental. Had to make a few calls to get out of locked gate at facility, but figured it out.
Sarah Hoffman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Huy Phan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peggy Kaul
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Luciani
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eligius Matovu
Évaluation :
5
Le client n'a pas laissé de commentaire.
Duke Coborn
Évaluation :
5
The guy that works here is great! Was able to get the right size truck I needed and the service was great. No issues and thankful this location exists!
Nicole Wesley
Évaluation :
5
Have a designated map/spot that we could drop the truck after hours. We were appreciative of the assistant manager who was able to help us.
Tami Siebert
Évaluation :
5
Le client n'a pas laissé de commentaire.
Num Khang
Évaluation :
5
Le client n'a pas laissé de commentaire.
Num Khang
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kevin LeValley
Évaluation :
5
The mobile app did not work for check in. Got stuck asking for our location, went to settings and gave app permission, but it just stayed on the loading screen saying it was determining my location.
Adam Muske
Évaluation :
4
Bien
Doua Thao
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan Bachman
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andrew Rausch
Évaluation :
5
Tire pressure 49psi left front 54psi right front Right rear 80psi left rear 72 psi - filthy dirty front window from last user - empty windshield washer fluid I had to clean window add air and fluid. Horrible door trim drivers door I had to buy foot seal to block the noise. Absolutely horrible experience for the money
Michael Cleveland
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Kuefler
Évaluation :
4
Staff was helpful
Karen Mace
Évaluation :
5
The van was so clean and nice to drive. Thank you
Mary Jovilla Thorne
Évaluation :
3
The texting check in is not user friendly - at all. Please improve. It took almost 30 minutes to get the keys to our rental. Your computer system needs upgraded. The facility where we picked up the rental needs upgrading. The office was quite small & cluttered. Customers are staggered for checking in due to the size of the office. Spend some money and make this better for employees and customers. No parking for customers. Fix your gate. Install security cameras at gate.
Dawn Mohr
Évaluation :
4
The gentleman who checked me in was very courteous , helpful and friendly. Overall good experience!
William Deeb
Évaluation :
5
Wonderfully helpful team with pointers and tips to save us some money. Very friendly and quick!
Erin Levin
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffrey Tipcke
Évaluation :
5
The vehicles I have rented often sound a little rough like they need some attention!!
Ruthie Olmstead
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex Hill
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Wilde
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Nelson
Évaluation :
5
My only issue with the unit is that the hall floors got very slippery when wet. Otherwise, buildings were maintained and staff was lovely :)
Danelle Barbara Kraft
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandon Ruby
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meghan Quinn
Évaluation :
5
Customer service was beyond my expectations.
Michele Fairrow
Évaluation :
5
Le client n'a pas laissé de commentaire.
sandrine gahimbare
Évaluation :
5
The employee at the Stephen's Self Storage UHaul Rental in Oakdale was great; he was extremely helpful when I needed to change our reservation and was very easy to work with. I can't remember his name, but because of him I'd recommend the location to anyone in the area needing a move.
Amanda Moscou
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henry Hoang
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephen Roth
Évaluation :
5
The staff was very helpful and pleasant to deal with. The storage facility was clean and well light. Over all it was a nice experience.
Cleveland Minich
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Tipcke
Évaluation :
5
Le client n'a pas laissé de commentaire.
tracy gallegos
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vicki Thompson
Évaluation :
3
Le client n'a pas laissé de commentaire.
Derek Buettner
Évaluation :
5
Le client n'a pas laissé de commentaire.
litorris beasley
Évaluation :
5
The transaction was so smooth. I was able to use it under the 4 hours and only went 9 miles above my prediction. I'd surely recommend it to everyone.
Kayode Ariyo
Évaluation :
5
Le client n'a pas laissé de commentaire.
CATHY MCCLOVER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Pardo
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eileen Ann Franzmeier
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Expérience générale
Évaluation :
1
The truck was very dirty inside, the sales guy not helpful at all, and I got locked for 45 min inside the lot. Please do not make business with these people they are unprofessional.
Zoila Harrington
Évaluation :
4
uhal app could b more user friendly
i installed the app, ordered the truck, but did not know until last min.. i had to "apply".. why not when ordering equipment?
Laura Jackson
Évaluation :
5
You know I really thank you guys there at the U-Haul located in Woodbury I tell you you go over and Beyond the Call of Duty and assisting each and every customer and Mike you are the best thank you guys so much for helping me through this time of my move. Oh yeah I look forward to getting with you on my storage have a good rest of your day and once again thank you you all are a great company in every matters of the word. Sincerely Karen Guildry.
Karen Guildry
Évaluation :
5
Everything was excelente and very clean it was very pleasant get a truck from that location
Thanks
Frederico Lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith Draz
Évaluation :
5
Very easy process. Friendly
Christina Graf
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cheryl Vergara
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonny Moses
Évaluation :
3
The owner/manager was kind of a jerk initially. The gate was locked when I was there to pick up the truck at my scheduled time of 9. Tells me he doesn't open until 9:30. Then tells me I need to do all these additional things before I can take the truck. I was ok with doing the additional items but this was not the pick up location I had asked for so top being such a jerk when you are not even open at 9:00 am during a work week. He should not be handling the trucks at this storage facility if you are going to be rude and a jerk to people. I have picked up many U-Hauls and he was the worst person we have ever encountered.
Kevin Begin
Évaluation :
2
the inside windshield and windows were not clean. the "agent" that checked us in was having a lot of trouble with the computer system.
David Brisco
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mansur Ahmed
Évaluation :
5
Thank you for a wonderful experience. I will recommend your facility to friends and family. The staff were helpful and courteous. The facility was clean and well maintained.
Debra Dunford
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Expérience générale
Évaluation :
1
I took the time to sweep out the back of the truck and to wipe down the the cab part of the truck. I wiped down everything in the driver& passenger area of the uhaul and I'm being charged $150 for cleaning. I know there is absolutely no way they had to clean anything.
Dayna Vukonich
Évaluation :
3
The U-Haul leaked and our boxes got soaked in the above cab compartment. Very disappointing.
Robert Niven
Évaluation :
5
The staff here was very accommodating and responsive if any questions came up. The prices were MUCH better then the big storage facilities. Would definitely recommend to anyone I know!
Krystle Guerin
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Expérience générale
Évaluation :
5
Make sure U-Haul's nation-wide computer system doesn't break down, like it did last Saturday (no fault of the rental location I used).
Kevin Burgess
Évaluation :
5
Mike and Nickademas are the best!
CHARLES WAHREN
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Expérience générale
Évaluation :
2
First reservation was unable to be picked up at different location due to keys not being made available for Truck share pickup. App crashed while trying to check out vehicle initially and was unable to confirm damage which affected the high brake light on the rear of the van. Finally, dropping off the vehicle proved challenging when the key fob would not fit through the slot of the U Haul drop box. Seriously. I was pleasantly surprised when the manager of the location returned my voicemail within a few minutes to provide instructions how to securely leave the keys not using the U Haul drop box.
Craig Hartman
Évaluation :
2
Customer experience was awful. The code for the lock on the truck didn't work and the customer service rep tried to say we'd have to pay $50 to have him come fix it. When we never broke it-It didn't work from the start. We could also hear him talking rudely over the phone to someone else about our experience.
Gerardo Jacobo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nathan Elyea-Wheeler
Évaluation :
5
Gentleman was very friendly upon arrival.
Kevin Gruber
Évaluation :
5
Guy I talked to access the location kept insisting he left me a message. He didn't, I double checked. Had no missed calls or messages. Not a big deal but why keep saying it when he obviously made a mistake somewhere.
Jeanne Kinkade-Moses
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAREN BOWIE
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUTH SOHL-KREIGER
Évaluation :
4
Le client n'a pas laissé de commentaire.
roger poppelman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kirby Lundy
|
Expérience générale
Évaluation :
4
Nice place and it was great that a service was there to help assist us because our U-Haul app wasn’t working well.
ANAT XIONG
Évaluation :
5
I prefer in person return, site personnel was great but in person return hours are very limited so if you want to turn in to "someone" be sure to check open hrs. No issues!!
John Mock
Évaluation :
5
The gentleman was wonderful and helped us handle a very unfortunate situation with the MN reservation line. Highly recommend the drop-off. But when we called the MN scheduling center to simply ask some questions on a reservation extension, the lady raised her voice at us, refused to acknowledge certain questions such as leadership or what her name was, and ended up hanging up on us mid conversation when we politely asked what her name was again - simply for records initially since we try to document everyone we speak to about reservations. We likely won't use U-Haul again (after dozens of uses) because of this. By far this is the worst customer service experience in our lives.
Stephanie Seymour
Évaluation :
5
My Kids moved into a storage facility. She stated that she will use your facility when they find a new home
Edward Loughrey
Évaluation :
5
Stephen's was great. But my overall UHaul experience was terrible. The truck I had reserved was gone when I arrived and had to wait for well over an hour. I was rescheduled for another truck - longer - at a different facility for which I needed to book a Lyft ride to get there. Fortunately, the manager at Stephen's arrived before the Lyft and I was able to rebook a 20 foot truck.
Mark Brown
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hugh Murphy
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Evers
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kathleen Linder
Évaluation :
5
The man that helped us at Stephen’s storage was awesome!
Mike Bergstrom
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josie Anderson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott Frost
Évaluation :
1
The site was great! Your UHaul online checkout stinks! We spent over an hour trying to gain access and your help desk could not get it either. Had to go home and come back when the store opened to get in person help! Fix the online checkout or get rid of it!!!
Garrett Kramer
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Hughes
Évaluation :
3
The truck was parked on an incline, and I was charged for extra gas. I filled it back to half way, which was more than when I received the truck, but it showed low because of the incline in the lot where it was parked. I got charged for 2 extra gallons that I shouldn't have.
Michael Randall
Évaluation :
1
They charges my card two times. 138$ and 65$!!! And now I got a reversal of the 65$ because the guy messed up and that's on top of already paying $156 at the pickup spot. For ONE day. One way trip.. this is ridiculous
Donnelle Simmons
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Jensen
Évaluation :
2
There were not clear instructions for how to get inside the gate after hours. I needed to call U-haul twice to make the drop-off. The customer service team was AMAZING when I called (5 stars) but the process itself felt stressful. And, the number on the gate to call for help was not answered. Without U-Haul's customer service team, I would have been stranded.
ZACHARY CARLSEN
Évaluation :
3
Nicodemus was a breath of fresh air after the night I had. He had made sure to engage in conversation and that was very much appreciated! The only suggestion i have is opening up earlier.
Jontue Braun
Évaluation :
4
Le client n'a pas laissé de commentaire.
tom keleher
Évaluation :
5
You were very helpful and we appreciated the help when we needed it. Merci.
Monica Groves
Évaluation :
1
This location charged me twice, plus the dolly protective snap was broken when I picked up the truck. Someone was made aware of it when I picked up the truck, but they tried to charge me for that as well when I returned it. At least there was a nearby gas station to add gas to the truck!
Vanessa Hemmingsen
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Mcdonough
Évaluation :
1
Got over charged for gas even though I put the same amount in that I used… and got charged $76 for it! Are you kidding?? Also talked to the transportation people of UHAUL multiple times because my order got all mixed up. I was supposed to pick up at one location and drop off at another by my house. They changed it and made me drop it off at the original location I picked it up from which was about 40 miles away! There's another $50 I shouldn't have had to pay! And the icing on the cake is I talked to someone from UHAUL and they said I can bring it back after hours and not get charged. I took his word for it and brought it back an hour late. And once again got charged for it. An absolute train wreck of an experience!
Ryan Hangartner
Évaluation :
3
Le client n'a pas laissé de commentaire.
Anika Schoonhoven
Évaluation :
5
Very happy with our experience renting a storage unit with Stephen’s Self-Storage.
Kristie K Frudden
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARK BOSSHARD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Knepler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew pardo
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meng Xiong
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARILYN BROWELL HOGLUND
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paula Savage
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Expérience générale
Évaluation :
5
Been a customer for many years. Always a great place and a pleasure working with Mike and the shafting. Would recommend to all.
STEVE ANDERSON
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barb Tevlin
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Stockman
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Expérience générale
Évaluation :
5
We appreciated the service
Anthony J Mieloch III
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg Vargas
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHERELL ROGERS
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Expérience générale
Évaluation :
5
Customer Service is very professional. They explained everything clearly and made sure I won`t get automatically charged for the next month beyond my lease. I like being able to rent a truck here.
Privacy Request
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Premières impressions
Évaluation :
3
The wait to rent in the office was a little long, but that was the fault of another customer, not them. The man working, Nicodemus, was extremely friendly and helpful.
Privacy Request
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.