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Madeleine S
Customer Reviews for StorCal Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent
Paul MYour digital check in process didn't work. Poor design. I was in the parking lot and step one wouldn't advance because it said I wasn't at the right location. And my location setting were turned on. Wouldn't let me advance to step 2. Fix your digital platform!
Christos GVery friendly service.
Brian LClean bed of truck.
Tracy AExcellent customer service from both Connor and Chris S. Would def recommend this location and will rent from them in the future
Francesca RHave more blankets to rent
Michael CSecond time I'll rented...and the gentleman was super nice and helpful Thank u!
Lorena GExcellent service. He made it so easy for me. I would recommend this facility to everyone. Merci.
Gordon MThis experience was typical for U-Haul. Upon arrival, I was told they didn't have the moving blankets I reserved. To U-Haul, it was, sorry we don't have it. To the customer, I planned on those being available & could have made other arrangements. I also reserved a dolly. They brought out an appliance dolly, which is not what I needed. They told me that is the only kind of dolly U-Haul rents. This is not accurate or acceptable. I ended up paying for a dolly that was useless to me. I have had many experiences like this. U-Haul goes out of their way to make it difficult to be a customer. Probably done with U-Haul.
Joel FMake the app function better
Madeleine SWe ended up renting two different trucks on the same day. The service we received both times was excellent.
Stephen MIt would have been appreciated if the fuel tank was full when the van was picked up. It is not easy gas up the van to less than full.
Trevor CApp is very combersome. Took 45 minutes to get keys
Scott CThe van was clean enough for our purposes but the interior was not cleaned after the last customer. I'm still very happy with how easy it was to rent the van last minute and how convenient the location was.
Bryna FJames and Richard are great examples of knowing their job. Very kind and professional. Many Thanks.
ROBERT WCargo van I reserved over a week prior was not available. Staff notified me by calling me only 30 minutes prior to my pickup time. Told me I had to drive to another location for the vehicle I needed, which was 10 miles out of the way from the direction we were going. The only other option they gave me was to get a pickup truck instead of the cargo van which is what we reserved. We needed the larger enclosed vehicle so declined the pickup truck and was forced to drive to the alternate pickup location for the cargo van we needed. When we got to the new pickup location, their internet was down and the employee told me there was nothing he could do to rent the vehicle to us. We had to get the original location on the phone and have them check us in over the phone and online through our cell phones. All of this delayed our pickup that morning and also delayed our arrival to our destination by over one hour. The employee at the original location offered me a partial refund for the cost of the rental, but only after I expressed how displeased I was with the situation. Can improve customer service by having employees notify customers the day before if their reserved vehicle will not be available, so that other arrangements can be made beforehand, rather than scrambling to figure it out at the last minute. Also, the company should cover the cost of mileage to another location if they are forcing the customer to drive to another location farther away than the one they originally booked with. This should be expected, given the rental is paid by the mile and also the customer has to then drive their own car farther and put more miles and gas on their own car. Lastly, if the vehicle is not available and the company offers an alternative vehicle to the customer in place of what they reserved, the offer should be for an upgraded vehicle at no extra charge, not a downgraded one. Very frustrating experience. Will not reserve here again if I can help it.
Dana CAlways GREAT renting from James at StorCal Newbury Park. He is the best!
Piero CVery friendly and efficient service. Very good ! I reported the quirky ramp to the agent.
Jeanne KThe vehicle was relatively new 22K miles only. If you clean it after every rental it might last longer. The inside was filthy, sticky dash, and door storage areas from the last renter. I requested a Dolly and a Refrigerator Dolly on-line and the location didn't have anything. I recommended this location out of convenience to my location and the rental location.
Martin CThe gentleman that helped me today was very friendly and had a great smile. He was also very patient with me as he showed me the features of the truck.
Julie AThe man we worked with was friendly, knowledgeable, and helpful.
Stan HCheck in person was awesome. Local restaurant recommendations. Intel on our new neighborhood. Plenty of room to navigate. So very pleased I chose U Haul and this location!!
Steve IThe gentleman that helped me was friendly and he got me in and out quickly! Great job.
BRADY SWindshield wiper on drivers side was not secured when I first experienced rain. Was able to resecure back in place and no issues despite significant rain storm for 3 hours.
Frank HI don't think it can be improved in any way it was absolutely perfect Very helpful staff they were able to meet my every need with a simple phone call When I need to write a truck or traitor I don't go anywhere else the staff here is excellent
James BJames is awesome.
Richard NThe gentleman that helped me was very professional and kind. Merci!
Julianne TJames at front desk was awesome!!!!! Friendly warm funny and professional!!!!
Neil EThe representative at the location was great and wonderful to work with. He is a good reflection on your company.
robert sSUPERB CUSTOMER SERVICE PROVIDED BY JAMES 10 + Grade
Rene CVery friendly and helpful man working at this location. He explained everything very well, step by step on how to return the truck after hours and seemed genuinely interested in my having a good experience renting at U-Haul.
Elizabeth BI had the best service. He was efficient, very understanding, and super helpful. I will be back.
Grace CVery nice location very friendly
MOHAMED AJames is so kind & has the best customer service skills. He always makes me feel like I'm important. I can rent from a bigger facility around the corner but I always return to Stor Cal because of James.
Kim TThe gentleman that was at the storage location was amazing! Great customer service, efficient process, very friendly!
Carli LGreat customer service in check out!
Robert AJames and Richard at this location are the absolutely best people in the world to be working for your organization. They care about what they are doing they care about your equipment, and most of all they care about me and other people like me who are their customers. It was a real pleasure dealing with them. I will always deal with them whenever I have an opportunity.
TIMOTHY RMy truck had no gas in it when i got it.
jasmine CJames was very helpful both on the phone and at pick up.
Steven DStorCal staff was so friendly and helpful. I will always go there to rent uhaul sand will tell my friends and family
Jackie JJames goes above and beyond in customer care. I love going to his location
Kimberly PI had made my reservation online the day before yet when I got there , the man had told me that I wasn't able to rent it bc I did it through online ???? Like what isn't that what the page is for to secure your uhaul ? So then he gave me a limit and I had to rush my haul cause of this I am very unsatisfied.
Jonathan HJames was amazing. Really appreciated his thoughtfulness and communication. Really excellent customer service!!
Katelyn BIt was easy to rent a van and the price was right! Nice guys at the counter too!
Juanita VThis process was a lot smoother than I thought it would be. The only change I would make is I would show step by step what needs to happen once someone picks up their U-Haul because that could've gone wrong real fast.
Brandon FJames was awesome. Very knowledgeable, friendly, and took interest in making sure I was good to go. Merci James.
Glen CHands down the best customer service I have received from a U-Haul location in the past 20 years that I have either moved myself or helped someone else move. Merci
Kristeen RJames is so fro& accommodating. We love renting from him.
Kimberly TFriendly service and fast return
Kathryn GBest uhaul rental place ever
Jillian LManager was very nice and personable
Susan RAlways the best service from James!!!
Piero C