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Guyrice T
Customer Reviews for Storage By The Sea II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Tina is amazing and has always been professional, friendly and kind. We used this storage long term (10+ yrs), and never had any problems. I've recommended Storage by the Sea II to several people over the years. Thanks for over a decade of excellent service!
PATSY S | Expérience généraleOff hours drop off which worked well.
Anthony CThere needs to be someone at all Uhaul locations who can assist with hooking and unhooking the equipment. I was handed about 12 or 13 pages of small type font and sent on my way.
Pamela MLove these people:)
Nina B | Expérience généraleKeep great customer service
KENNETH WEasy return with the manager.
Bryan STina was easy to work with and very friendly.
Carol PEquipment was not in great condition. Wipers were worn and I had to purchase parts to connect the wiring to the trailer. None of this was told to me.
Randy GEveryone was very helpful kind.
Lyle GGreat customer service, as always!! We've used several times and each time was excellent. We even had to extend our time and they did it without any issues.
MARY AGood customer service and very thorough with process
Andy STina and Jack are the best. I've been coming to this location for lots of years. And will continue to do so. There was 1 hiccup when trying to return 15ft DC though no fault of Tina or Storage by the Sea. The computer was trying to charge me an xtra almost $60 bucks and i had to call traffic and alert them. I'd like to know why this happened???
CLARK GCalled 24 HR hot line had to return late at night. Area was clean and easy to use. The 24hr hot line was very helpful in locating a drop off point. Thank you for all your help before and after pick up. It made it easier to have all the information needed before leaving. That took a lot off our mind's and just let us focus on getting there Thank you again
Elaine PClean the truck out ahead of time. I thought there was an added fee if I return the truck dirty? I think it's rather unfair for me to pick it up with flotsam in the back and in the cab and that I'm responsible for cleaning it. Have the gas tank reader MATCH what it says on the form. Granted, it is MY responsibility to check out the truck to see if there are anything problems Before I drive away. Due to the painfully long check-in process, I was in a hurry to leave. As I drove away, I saw that the tank was BELOW what I was told to return it. Check the accuracy of the gas gauge reader. I put $25 of gas in the tank and it barely moved. I put another $25 in a, lo and behold, the needle shot practically to FULL.
Michael MThe uhaul was not cleaned after the last party whom rented the truck. The rear cab was clean but not the front interior. The front windshield was dirty from bugs
Shaniqua WTina and Jack are the best! As long as they're around my life will be simpler with no worries.
CLARK GPersonnel not apologetic at all when I informed her about the A/C issue I experienced.
Cherif CNo changes
DELROY KMake sure you keep Tina at your customer service desk. She was very helpful on the phone, and when we arrived, she greeted us with a smile and was happy and very pleasant! The cargo van I rented was super nice! I will tell all of my friends and if my future plans call for moving/, etc I will definitely call upon you again! Thank you again for the wonderful service. Please do something special for Tina, as she deserves more than just a pat on the back. Lol! Hint:hint: Cash is King! Raises are always appreciated!! :)
STEPHANIE VTina is tops and Jack i’ve been dealing with for years is my ace in the hole!! Always try use them 1st…….
CLARK GThe hand truck or dolly was not in the truck as I had paid for. Unfortunately, that wasn't known until the first location was reached about 35 miles away.
TERRY PThere were roaches in the U-Haul and then they charged me additional 46$ which I was unaware of the charge for mileage. The app initially said I'll owe on 50$ but they charged me 100$ instead.
Kiara BGentleman working the desk and checking me in was very professional and nice at the same time. Would recommend to my friends and I'll be back when I need a trailer.
Gregory WThe only issue was the inspection pic for the passenger side of the vehicle did not show previous damage.
Troy RQuick and easy car hauler rental. Staff very pleasant and helpful.
Michael FI have already recommended Uhaul rental services to friends And, others.
barry sJack was very professional, thanks.
MARK GThankyou for the great service !!
Elizabeth LDo upgrade customer with out their requests. The truck you upgrade me to was too big for my move.
Hector DGood service
John TSleazy SOB's.....outside of the initial rental agent.....everything else about this rental was fraud, and absurd......Horrible experience.....I hope the initial rental agent improves his job location......
Charles FWell Done. Personnel friendly and efficient.
Eugene KJack and Tina are the best @ Storage By The Sea II friendly, helpful and courteous!!!
CLARK GEverything was fine. Was in and out in no time!
WESLEY CExcellent customer service.
JamesScott LThe location and customer service was great BUT, I was charged mileage when it clearly stated under 50 miles was free. Explain that to me.
BEVERLY DWe had a small indoor box for almost 4 years. Indoor storage was always clean with no musty odor, very dry for south west Georgia where the humidity can be in the high 90's for months. Went through 2 hurricanes with no roof leaks. Office staff always pleasant.
CAROLYN B | Expérience généraleGreat experience
Roy FStore person told me the truck was NEW and had arrived with no gas. Would give us $45 credit if we accepted it and we returned truck with 1/4 tank of gas. The truck had 22 000 miles on it. Clearly not a new truck. We had to get gas immediately. Not happy.
joseph wJust wish we had access after 6 and on Sundays.
John S | Expérience généraleThis is a great facility with good people my things were very safe thank you very much
BOBBY T | Expérience généraleFound mistake entered in mileage that saved me several hundred dollars.
Robert HQuick an easy. Huge parking lot.
Richard MProcess to get equipment took and 1,5 hours with no wait in line. That's too long
John MMy unit was flooded twice and then mine and thirty others, locks cut off and my valuables were stolen. Locked gate was open and security cameras were not working at the time. Then the owner sends me a threatening notice that what was left was to be auctioned off. This is before the current month due ended. I Do NOT recommend using this storage facility! Horrible experience!
PATRECIA F | Expérience généraleI had paid for a furniture dolly, and the lady at the counter even confirmed it, but I was not given one. Despite that, both of the staff at the location were friendly to work with.
Jenny HThanks for your help!
Glenn T | Expérience généraleVery friendly and efficient staff
Clint SOverall, very satisfied with Storage by the Sea for all the years we left our RV there.
KENNETH R | Expérience généraleVery knowledgeable and helpful staff made for turning in at this location a breeze! Large parking lot and office building. Great experience overall.
Martin SMake phone rental a little easier. Hard to navigate when not great on using phones for that kind of thing.
Scott RIt was a little frustrating that I kept receiving notices of late payment when I had called and canceled prior to the end of my contract
Gary O | Expérience généraleWorst customer service that I have EVER received! Was told by our representative that a newer vehicle came in and that we should pick it up a day early. We paid an Uber to drive us to pick up the truck only to have the other person at the desk give it to someone else because "she should have it she's alone and driving far"...so it's ok that the old couple have issues, which we did!!!
Paula POrdered truck from Darien, about 17 miles from me. But had to drive almost 40 miles to Brunswick to pick up the truck. Really sucked when I reserved the truck in one location but had to pick it up so far away. Should have been ready at the location where I ordered the truck from.
Hugh RWe've dropped off and picked up at Storage by the Sea numerous times and each time has been hassle-free.
Dennis LTina the representative was very rude and not helpful overcharged me on mileage
Kayla YI was charged 14 dollars for safe move when I did not select it on the reservation. Not pleased to be charged something that I did not want, nor select. I called the Uhaul facility once I received the receipt, and the female worker said the manager would call me back to refund the charge. They have yet to call me.
Jamie CProvide ramps for pull behind box trailers. Other wise everything was great.
Pammela Hthey provide outstanding customer service .
steve kEverything was great. And customer service...EXCELLENT!!!!!
Iveth CNothing comes to mind. I really appreciate the easy access of this facility.
Douglas DMy camper was broken into.
tracy h | Expérience généraleYou allowed the gate to remain open for over a month and SEVERAL units were broken into. You then went back on your word about how much I owed and refused me access to EVERYTHING I OWNED...EVERYTHING!!!!
Kenneth W | Expérience généraleMy storage unit was broken into this week, found out the gate that was suppose to be secure had been broken for almost 2 months now. Several units were broken into and it floods which I was not told that until after it flooded the first time & should have been told because they were well aware that it happens when we have a lot of rain (that came out of one of the employees mouth himself when I came to them after it flooded). They have cameras but it does not cover all the units. They are only at the entrance way. Very unhappy situation
Rachel O | Expérience généraleAbsolutely do NOT use this storage facility (at leaat not the non climate controlled part(. MAJOR FLOODING ISSUES!!! Over 12 inches of water in my unit completely ruining everything. The water was so high it knocked over my lighter storage totes ans broke irreplaceable family Christmas decor. They never warned or even disclosed of any flooding issues. The manager named Georgia said that the owner was well aware of the flooding issue - not a new issue and he blamed the county for not cleaning the ditch out near units. She said that he received ans $11 000 bill for it one time and that is why he did not have it cleaned (seems a little outrageous to me and a good blame game). They did nothing but offer 1 month free rent for over $8 000 in items lost and irreplaceable/priceless family items being broken due to their negligence and improper business managing. Not to mention the day I got back in town to check on my unit it was raining and water was gathering heavily again in front of 3224 and the neighboring units.
Brittany S | Expérience généraleWe enjoyed our multiple years with Storage by the Sea ! They were always there when we needed access! My Experience was a very positive experience!
CARL G | Expérience généraleThe lady at the front desk was very unpleasant and nasty as to my questions being asked. She got very defensive and rude. I moved out because of her and went to another storage facility. The man their was understanding and never threaten or spoke to me in a unprofessional manner. Thank you Storage By Sea.
Nathaniel B | Expérience généraleI used open outdoor storage.it was fine. Also rented truck and supplies .All went well
Susan W | Expérience généraleJerry was extremely friendly and very helpful. Awesome move in special.
Privacy R | Premières impressionsWe received excellent service at storage-by-the Sea. We got to see the room we had chosen too small. Quickly the next size up was given us.
Privacy R | Premières impressionsfriendly and fast service
Privacy R | Premières impressionsIt was a good experience.
Privacy R | Premières impressionsDislike: No light in unit, no 24 hour access, no internet bill pay. Friendly staff though.
Privacy R | Premières impressionsJoanne at the storage facility is very nice.
Privacy R | Premières impressionsThe staff was very helpful. The facility is clean and secure.
Privacy R | Premières impressionsEverything was perfect.
Privacy R | Premières impressionsGood customer service. The storage space was not an exact 5x5 as advertised. This made it difficult to fit my queen size box springs.
Privacy R | Premières impressionsVery easy move in. Had trouble with gate code and called after hours number and she was very helpfull and understanding that we needed to get the stuff unloaded as soon as possible. GREAT PEOPLE!!
Privacy R | Premières impressionsservice was good. However, they could not find the reservation.
Privacy R | Premières impressionsThe employees were very friendly & the facility is clean but our locker has a big support in the center so we lost a good bit of space.
Privacy R | Premières impressionsAttendant was very professional and helpful in getting us signed up and moved in to the space. Space was clean. Climate control was better than expected.
Privacy R | Premières impressions