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YEIMI GUTIERREZ
Customer Reviews for Storage Perfect
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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These guys are the best. Always friendly and quick.
Charles KingBest customer service I've ever received at a U-Haul location.
Brian NealGood people
PAUL Gagnonrented dolly and pads that were not provided. adjusted bill after move complete
Carol MescallThe guy that I dropped off the truck too asked told me to fold the furniture pads or I would be charged a cleaning fee? I have never had that happen before, so I asked how much it would be. He said $1 per furniture pad. Considering half of them were still folded I said that's okay I will take $1 per pad for the 6 or so that weren't folded (although that in itself is ridiculous). To my surprise when I get the online bill I was charged $25… ridiculous. Will never come back
Ben RobertsTruck had multiple mechanical issues including transmission and brakes.
Ross GriffinI did not appreciate being charged over $150 on my bank card for the 3 hour rental because no one can read the computer. Far as I knew thinking later I had already paid for the truck on line. I don't like being told that its my bank. The charges never should have been done in the first place. The place was good for trucks and being open on a Sunday but because of the people I will not go back there again.
STACY MCCARTHYThe people are professional, friendly, and the equipment is in good shape.
Lori HalbachThis location is incredible! would absolutely rent from here again. This small location was so tidy and well kept.
Amanda ShoemakeEveryone at Storage Perfect was friendly and the entire process was very efficient.
Palani PermeswaranI don’t have any recommendations because it was fast and smooth
Ty KuppingerRien
Michael GreeneWonderfully easy!
Mary VolenecThanks Carlos!
Michael WoodGreat service here. No other recommendations
robert DivineThe staff was wonderful. They were attentive and helped problem-solve. I wish I knew about this location years ago.
Adena Gibson-FergusonI asked where they preferred I return the trailer after hours. My helper said "my preference is whatever is easiest for you." Wow. What a great attitude. This was a perfect rental. Thank you for making it so easy.
Stephen BenetThe counter person was very nice
Eden GravisKudos to Javier and Kelly!
David EvansVery helpful . Thank you so much.
Nadine DavisKeep doing what you're doing. Very friendly, fast service. This location is great!
Andria JeffersDespite the frigid weather, the truck was pulled up and ready for me. Even got help loading some boxes before taking off.
Steven SpearmanStaff friendly and accommodating. Truck read on time! All good!
DANIEL COOPERIDERI always use your place for everything I need. You are all so kind and helpful. Thank you so much. Judi
Judi TroxStaff is amazing, kind, and extremely helpful.
Zachary WesselEverything went perfectly! Representative was very nice and helpful!
William SiskNothing to improve. The staff on site were very easy to work with and helpful
Edward PallisWe didn't get our furniture dolly but we ended up not needing it.
Kathleen HallyVery friendly and knowledgable staff! Highly recommend this location!
John GrossBy far the best customer service I've ever experienced with UHAUL or any other moving company. We have several children hitting that age where they are moving out (and back in) so we use UHAUL about every 6 to 12 months. The agent who helped me check out the truck and check the truck back in is why I will only use this UHAUL facility in the future.
daryl korinekNothing, you guys has very good costumer service
Nora SandovalFriendly and speedy service. Plus they are convenient
James StaceyMy order was separated with two pick up locations, which was not readily available to me, making the pick up process. It would be helpful if the automated text messages shared details about any split reservations. In addition, I was transferred from the customer service representative to "scheduling" and the woman I spoke to was quite rude, very short with details on the fact that it had been split, and hung up on me. Both of the representatives I dealt with at the pick up locations were very friendly and helpful!
Kaley SiemsenExcellent service à la clientèle
Douglas SeguraDid inform management at this location that the 20ft truck I rented had a rear door that was difficult to close and open. Think it was due to lack of lubrication in the door tracks. Latch could use some lube as well.
GERARD GASKEYLocation kinda had to find but overall great experience!
Whitney TiniusI recommend this location to every one this guys make me feel like. I'm dealing with my family very nice peoples +++++++++++++++
Bryan aslamyVery friendly service
Yvette Cookestop using that useless pickup location..
JOEL GOLDSTEINThough it's a little off the beaten track, I found the young man at this facility to be very accommodating. He had cars parked moved out of the way so we could get through to the yard to have the auto transport removed from the truck. Very communicative & in control of his business.
PAULA BARKMANMerci.
Cameron St ArborThis location does a nice job but I have a major issue with a situation with Uhaul dispatch that needs to be addressed. My uhaul was towed by U-haul when it was under contract, paid in full and parked legaly in a private parking lot because a random employee of a neighboring business called and said "The Uhaul seemed sketchy, abandoned and was blocking their entrance" None of this was accurate and the uhaul was towed w/o contacting me, the customer or the land ownership. The shopping center was aware that I was using the truck for equipment/signage storage while we were doing some light remodeling. The truck was NOT PACKED for travel and several items were broken and smashed when it got towed. I let the local office know I needed to file a damage claim and am super upset that I spent almost an entire day dealing with this situation and had to even extend the rental and was charged for an extra day. Some random person should never have the power to call uhaul and have a truck towed w/o contacting the customer first!! Craziest deal ever. Will never recommend or use uhaul again...
Bradley HarrisPay attention to your customers when they are talking. Active listening is crucial for good customer service. Especially when your negligence causes them to have to rent another truck and causes them extra money out of their pockets as well as time and stress. My reservation got canceled somehow internally and when I went to pick up my truck after hours I couldn't get it which set me back. I was originally told I had to have that truck returned by 4 o'clock the following day do by the time I could get an actual truck that day I only had time to do one load and had to return it. So I had to rent ANOTHER truck the next day to finish. When I wad picking up that truck I was trying to explain to the woman that their error caused me to be behind half a day and that I was having to rent another truck she didn't even blink and talked over me. Didn't even offer a discount or any accountability for me being on the situation due to the error. And charged me full price and not even a sorry. Which makes me believe she just didn't care and it is all about the money. Which makes me question if I my original reservation was canceled on purpose.
ROBIN LEENice and friendly and helpful.
Randall RadziejFrom start to finish was a very smooth and easy experience.
David NolanNothing. The rental process was fast, the trailer was clean and the hook up to the car was efficient. No problems at all.
FRANKLIN BOWLINGHe took care of things quickly and served you perfectly. Merci.
young kimGet place to rent local cause they remember you and are helpful with trailer and cargo van.
Kline PriceThe staff here were kind, helpful and on time. They are the best Uhaul dealer I have ever worked with.
Jeanne DeLiefdeI rented 10 furniture pads which I did not open. It would have been nice to be credited back for not using them. However they told me they could not do it.
Richard Galba