Customer Reviews for Storage Town USA
(U-Haul Neighborhood Dealer)

366 évaluations

13107 Dessau Rd Ste 100   Austin, TX 78754

(512) 272-5071

Heures d’ouverture

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    De 9 h am à 1 h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(512) 272-5071

13107 Dessau Rd Ste 100
Austin, TX 78754

Services dans cet établissement :

Heures d’ouverture

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    De 9 h am à 1 h pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Naga Chethan Red Mandati 
Évaluation :
5

Excellent service à la clientèle

Ashli Black 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Anguiano 
Évaluation :
5

Best experience EVER in renting a uhaul.

Bilal Abbasi 
Évaluation :
5

The staff was awesome.

Tyler Crain 
Évaluation :
5

The team went the extra mile to help secure my car on the car carrier. It was raining last Saturday when we loaded the car and the young man laid on his back under the car/trailer in a puddle to connect a chain to secure the car. His sweatshirt and pants were dirty and wet from laying on the ground. Unfortunately, I didn't have any cash on me otherwise I would have given him a tip for his troubles. GREAT SERVICE!

ALAN DOLL 
Évaluation :
5

Nic and Logan was very helpful and professional.

LARRY HATCH 
Évaluation :
4

Providing the truck in neat and clean. This is my first experience with Uhaul having an unclean truck. When I informed the guy in Uhaul store he told me to dispute instead of trying to providing another one which is clean. Any how everything else is fine.

ramakrishna pallela 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tymaeneisha Green 
Évaluation :
5

Easy drop-off with great support.

William Miller 
Évaluation :
5

Ok

besmy cyrill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Whitehead 
Évaluation :
5

Excellent service à la clientèle.

Marcus Mayes 
Évaluation :
5

I think that you guys are on point . The customer service i received was top notch . All my questions were answered in a professional manner, and they when above and beyond just to make sure I had a great experience. I will highly recommend this location .

Mody Ndiaye 
Évaluation :
5

Merci

Glenn Cook 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISDEY TAPIA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mallik Panchumarthy 
Évaluation :
5

No need for improvement. Logan was very kind and helpful.

Belinda Riojas 
Évaluation :
5

Thank you for your service everything went great

Anita Troutz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick Nehez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL FRANCIS 
Évaluation :
5

Office staff always very nice and accommodating. Units in good order.

DEBRA VANBIBBER  |  Expérience générale 
Évaluation :
5

This was a super great and convenient location with very friendly and helpful people. I will plan to use this location again in the future!

Timothy Bishop 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Davis 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael Heckman 
Évaluation :
5

The staff was friendly, informative and efficient. This will be my go to location from now on.

Kathryn McKinney 
Évaluation :
1

My experience was horrible once again, this will be my last time using u-haul. The problem this time is that I reserved a dolly with the truck rental and was told the day of pickup that they didn't have any and was referred to another location to get one, drove all the way there and they didn't have any either and tald me I could buy one for $90. If I was told ahead of time about this I could have found one but instead my wife and I had to pickup on heavy stuff to bring it up to a third floor.

Jason Ford 
Évaluation :
4

I never moved out on that date mentioned. I moved long time and the front desk knew about my wife moving our stuffs.

ZEZE GAYFLOR  |  Expérience générale 
Évaluation :
5

Great customer service from both over the phone and in person

Corey Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY ROY SHELBY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lester Romero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Espinoza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shyheim Tucker 
Évaluation :
5

Great staff took care of my needs

Justin Morrison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Gonzalez 
Évaluation :
5

we attempted delivery closer to our hotel, your location said they would have to charge us extra. We drove to the original drop off location, they said they were full and we could not drop off so they instructed us to drive to another specific location...we did. Your employee unhooked the trailer and said i would need to go inside and 'checkout', i go inside, you have 1 employee (who as mad at the world) and about 25 people in line. He said i had to get in line...i said no...we went to a fourth location and were able to return the trailer. All of this took about 90 minutes....too much of a hassle.

michael starks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montinique Yates 
Évaluation :
5

The person who checked us out with the vehicle was great!!!

Martin Rodriguez 
Évaluation :
5

I had to perform necessary repairs no brake lights. Possible vacuum leak on AC syste. I request a partial refund. Point inspection not performed properly for customer satisfaction. Totally unacceptable!!

Graviel Morales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrale Flowers 
Évaluation :
5

The staff at the Dessau location were so helpful and pleasant. The best customer service I have ever experienced. Keep up the excellent work and I will definitely use this location again.

Dan Willkom 
Évaluation :
5

It was easiest experience I’ve had at a Uhaul. Friendly and very efficient.

Angela Dorf 
Évaluation :
5

The guy was soo nice and accommodating. He explained everything in detail. Will definitely rent from him again!!

Shalonda Thomas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon Neal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis rodriguez Rodriguez 
Évaluation :
5

It was very smooth transition. The Manager Nick was very helpful and courteous. He provided great customer service.

Afzal Khaan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Bailey 
Évaluation :
5

Very Friendly

MARIA VILLARREAL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashida Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA ZUNIGA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yazmine Johnson 
Évaluation :
5

Nick was a phenomenal representative for the uHaul brand. He was personable, extremely professional, and most importantly helpful.

Tarleton Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Waltner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karthik Eswar Krishnamoorthy Natar 
Évaluation :
5

Best customer service ever.

Myriam Laure Mamno Fotso 
Évaluation :
4

Representative at location "nick" was very helpful

james calo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber Flores 
Évaluation :
5

I got the best customer service ever in my life! The guy at the service desk was amazing!

Edward Stephen 
Évaluation :
5

Love the location and personnel at the facility.

Carole jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravishankar Subramaniam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yana Melant 
Évaluation :
3

Dropping off was easy, accidentally left a piece of art in the back and the gentlemen working made sure we didn't drive off without it. I severely underestimated the amount of gas that was needed to get it back to where I was but as I stated previously, I was charged for items I was told I would not be and only had ten dollars to put into the truck. Again, I will not be using uhual for any future moves, this experience as a whole was disappointing and I'm out money and had a poor experience. It's not even worth the struggle to reach out and contact and get my money back, seeing as it's been difficult from the start. If I could, compensation would be a nice way to make up for the issues at hand, but again it wouldn't be worth the trouble in a whole.

SARAH THOMAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan joosten 
Évaluation :
4

Very friendly staff that helped me quickly get my trailer rental all setup. Only improvement to note was that this location was out of stock of some moving supplies I would've liked to have purchased at that time. The staff mentioned that a shipment was arriving shortly, so it was likely a fluke.

Danny Funk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Hren 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin Hoffman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Palella 
Évaluation :
5

Rental personnel at this location were exceptionally hospitable, very knowledgeable, and most helpful.

Matthew Robaszkiewicz 
Évaluation :
5

good and kind

THOMAS RAS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HUNTER STAFFORD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Frerich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Silva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH KIM 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KC dIPENDRA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Aalbers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Sansom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luan van Nguyen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon coello  |  Expérience générale 
Évaluation :
5

Keep it up.

PAUL PERRY 
Évaluation :
5

One of the best staff I have seen in a storage facility. They are very friendly willing to help. Any issues will come immediately to help. I am very glad i stored here for some time. Thank you for the nice service.

Muhammad Ashraf  |  Expérience générale 
Évaluation :
5

We were very disappointed to go to our srorage and find our lock cut and our items stolen. This was our first time using a storage. We were told that they noticed our lock was cut but we were not notified about it. It is sad because if anybody ask about storage we cannot recommend.

alma gonzalez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akash Kurva shekarappa 
Évaluation :
5

Could you guys sweep the driveways with magnetic wheels to pick up loose screws and nails. Got them poke couple of holes in our tires

randy doane  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Franklin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHALID MOHSIN 
Évaluation :
4

Very convenient and clean location. I used the app for drop off so I can't comment on the personnel. The parking area for the trucks is paved and clean, but it is a little tight to park the medium to large trucks.

David Murtaugh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie McNelty 
Évaluation :
4

The guy at the dropoff location had a family emergency he had to get to, and was in the process of having to close when I got there. He genuinely looked distraught, and I could tell it was not because he had another customer to take care of... He took the time to unload the trailer and make the dropoff procedure effortless on my part. I am amazed at the customer service of UHaul employees. I will recommend UHaul to everyone I know.

SHIRLEY GARRETT 
Évaluation :
5

Great experience. Wonderful customer service. Easy to rent and return.

Austin Alvarez 
Évaluation :
2

My preferred location had a lot of supplies and boxes and had several trucks and was really clean and well maintained. The locations I was sent to pick up the truck was small, dark, unkept, and they had no blankets (which I ordered) and did not have any supplies. All in all our move went very well and the equipment was good. Just not the the best location to pick/up or drop off trucks, especially when you have really nice facilities close to where we were.

Adam Villio 
Évaluation :
5

This was our first time to use this location. The gentleman was very courteous, friendly and had a great attitude. Great customer service!!

Maria Gallardo 
Évaluation :
5

S.O.

John Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyne Forde 
Évaluation :
5

Open earlier. It's disappointing that uhaul would schedule me to pick up a trailer before this location opened up.

andrew moore 
Évaluation :
1

I've spoken to numerous representatives on outstanding charges, in that it has been agreed they would be dropped, as my U-Haul broke down on me twice and caused me an extensive amount of issues. Please get an official representative to contact me to resolve this issue for the last time.

Celia Malski 
Évaluation :
3

Had to wait an extra 30 minutes until they could figure out the problem before I could leave the location with truck

MICHAEL VALENZUELA 
Évaluation :
5

the guy from Arkansas worked throught his lunch hour to help us !!! Get him some help. Very nice and went above expectations.

James casey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto Mondragon-Benitez 
Évaluation :
5

I like the staff they are so nice and helpful and I highly recommend this location, please keep it up 👍🏻

Omar Hilmi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cooper Barrett 
Évaluation :
5

Excellent

Thanh Nguyen 
Évaluation :
5

Satisfied.

Ismail Aleshinloye Abass 
Évaluation :
1

Got charged $75 for cleaning fee, literally turned in truck the way it was given to me. I even swept it before turning it in. Never again!

Florentino Sosa 
Évaluation :
5

Rien

Aaron Johnson 
Évaluation :
5

Fast and friendly service

April Harris 
Évaluation :
1

The truck was in poor shape. I didn't get a receipt (what you emailed me is not printable or even viewable). The guy who checked us in was GREAT!

Miriam Moorman 
Évaluation :
5

They put a extra lock on storage door although there was no amount due. I travelled 1000 miles and came to pick up my stuff on a sunday, had to wait another day wasting my time and money for a hotel. Seek compensation for my inconvenience and wasting my time.

santhosh betha  |  Expérience générale 
Évaluation :
5

I HAVE USED THIS FACILITY FOR YEARS, WHEN IVE NEED TO STORE MY BELONGINGS. AND WILL RECOMMEND THEM TO MY FRIENDS AND FAMILY. STAFF HAVE ALWAYS BEEN HELPFUL AND ADD A PERSONAL TOUCH TO THE PLACE. THANK YOU.

REBECCA BUSH  |  Expérience générale 
Évaluation :
5

Very good customer service, I would definitely come back if I ever need a storage unit again. Merci.

ANTONIO VASQUEZ  |  Expérience générale 
Évaluation :
5

There was a leak in our storage which caused mold on some of our stuf

DASHTREIA BUTLER  |  Expérience générale 
Évaluation :
5

This was the best storage unit ever. I had such a great experience with them and reccomend them to anyone looking to store their belongings.

Neal Snow  |  Expérience générale 
Évaluation :
5

Thank you so much! The experience was fantastic. The staff was super friendly and just an overall pleasant experience. I will continue to recommend you and I will certainly return if I need storage facilities again.

Magaly Johnson  |  Expérience générale 
Évaluation :
5

Great experience with a short term rental. The large climate controlled unit was great, especially with the huge elevator. Would definitely use again.

Rajesh Bhalla  |  Expérience générale 
Évaluation :
5

The manager Travis was very nice.

MARILYN MARTIN  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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