Customer Reviews for Daisy Mart
(U-Haul Neighborhood Dealer)

Évaluation :

3

Regular convenience store. They take the key back and wish you well, not much else. Same everywhere for these satellite stores

Évaluation :

2

Went to pick up truck but the website was not working at Daisy Mart to complete the contract with UHaul. Store owner took a picture of credit card & drivers license to input later. after about an hour received a phone call from Daisy Mart the credit card was not working so I provided a second card. After that I received a call from UHaul that the contract was not completed because no payment had been completed. Provide my credit card number to UHaul that processed the payment successfully. Meanwhile Daisy Mart was advising me that the second credit card number provided also was not accepting the charge. All a bunch of Crap. Don't know what the issued was with Daisy Mart but a very poor client experience. All transactions should be processed by UHaul and not these other outlets. Rented a truck a while ago from a small outlets and very Bad experience there.

Évaluation :

3

I used online return not able to go inside.

Évaluation :

4

great but kind of slow still will come back

Évaluation :

1

Stay away from this place if you want a smooth rental experience! I reserved a van 3 days prior to my pick up date, I wake up on pick up date (reserved for 1pm) and notice a signed contract in my email by some other customer with MY reservation ID # and MY CREDIT CARD WAS CHARGED since it was picked up under my reservation. The store did not verify the driver name/credit card name, I don't understand how this happens! It literally felt like identity theft since this random customer got our rental van, our card was charged, it was under our login/reservation so I had access to even return the truck that I didn't even have, I have access to the receipt as if I rented the truck!!! The store clerk "apologized" and said he doesn't know what happened and to wait till his son comes in to help further, so we returned to the store 2 hours later to figure this out, the son said we would be reimbursed the charges however the $140 was already pending on my card, so I had to wait a few business days for it to charge and then reimburse. We even called U-Haul customer service to complain and confirm we would be reimbursed since it wasn't us who picked up the rental and the rep said yea the store confirmed reimbursement and he apologized and even said the area manager William Abram will contact us to follow up regarding this. Then since our van was already taken by someone else, we ended up taking a 10 foot cube truck to get our work done (this was now 4pm), I asked for a discount for all the hassle and he said he would give us the $16 insurance on them but he will reimburse the $16 on return. Since we wanted to make sure we were reimbursed the $16 we tried really hard to return the truck before 9pm as that's the store closing time. We returned the truck at 8:30 only to find out the store was already closed!!!!! So we returned the next day to get our $16 back and there was another person working who had no idea of the situation or how to reimburse us the $16, I left my contact details along with the new reservation we did for the cube truck as the owner KNEW the situation and was to reimburse us and guess what? We never heard from them- no follow up no phone call no refund as well as not follow up or phone call from the area manager either. I was furious and complained to U-Haul, who did not even respond with words but rather just refunded, BUT REFUNDED THE CUSTOMER WHO INITIALLY TOOK MY RENTAL VAN (since after reimbursing my card, the store clerk took the customers credit card details to charge). I again was furious describing they refunded the wrong customer, the customer they refunded - those charges are VALID it's the customer the store gave my reservation to!!! I then had to again, give our contract number, explain which credit card was to be reimbursed even though I already gave those details in my initial dispute! Again, I was sent a refund receipt with no acknowledgment on the situation from someone named Kelly Gedge from U-Haul. Avoid this nightmare!!!!!!!!

Évaluation :

1

It was the worst experience I had with a U-Haul rental. 1. The local team didn't set up 24/7 pick-up. - He lied to my face, telling me that they don't do 24/7 pickups even though they have lock boxes outside for key pickups. 2. I originally booked the van from 5:30 AM - 11:30 AM. - since I had to wait for the store to open (at 8 AM) when they gave me the key, they told me I had to return the van at 11:30 AM. So my 6 hours of allocated time got reduced to 3 hours!!! 3. The van was extremely dirty. Construction materials dust - severely impacted my breathing. They didn't even bother cleaning. Please don't rent from this place.

Évaluation :

1

The owner was slow and incompetent, didn't care about us. He was so focused on his lotto tickets. We already booked it online but still wanted a credit card from us. This is unacceptable.

Évaluation :

5

Service was very excellent 👌 great job

Évaluation :

5

Excellent

Évaluation :

5

The gentleman working were great. Good customer service

Évaluation :

2

Computers were slow and language barrier made it difficult to communicate. I made a reservation online already so I shouldn't have to wait 30mins to check out which made me late. The rate posted online is also different than what I was charged 0,69c/km versus 0,95c/km for a 9' van. I will not be recommending this service or location but mostly because the rate was different than advertised and I can't trust this service anymore. The van itself was in good condition, clean and drove well.

Évaluation :

3

Representative was not trained and therefore check in process was longer than usual

Évaluation :

5

Great service both on the phone and at the store.

Évaluation :

5

Propreté

Évaluation :

4

De bit card use

Évaluation :

5

Well I had my van back 30mins early and yet got an email saying I had it for 7hrs and back at 530pm which is false and I’m not happy about that

Évaluation :

4

Uhaul share failed to work for me, fortunately the staff helped with a manual rental. Friendly and knowledgeable.