The customer service was excellent!!
Tracy C
Customer Reviews for Store It Indy LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Get better help one that’s not so mean
Rodesta jThe place is nice and neat, the truck was super clean, friendly help. I left my phone in the truck and they made sure I got it back!!
Mark KThe app was failing, It took half hour to get the pick up process completed, store was open and I thought somebody inside could help, but there was only one staff person and there was a line of customers. Improve your app, sometime it has so many glitches.
Alan GThe location for pick up and drop off was good for us, the inside cab of the truck we rented was very dirty, not sure when or if it was cleaned. The inside of the windshield was so dirty when the sun was shining it was difficult to see thru it. The inside of the back of truck was clean. The lady working the front desk was very kind and helpful
Michelle KExcellent service à la clientèle. No problems with transaction.
william WI had a great experience here and will rent from this location again
Denise GThe lady at front office was very nice
Tonya AWasn't told I had to take a picture of odometer, truck, inside truck etc. I parked the truck and put the keys in and expected that to be it. Whole "check out" process took 10 mins in itself. It should be relayed that BEFORE you drop the keys off that you have to do a millions steps before you're actually checked out. Dropped the truck off in time but guess what, didn't anticipate having to take a million pictures. Didn't have to do this last time I used U-Haul
Kyle WVery knowledgeable staff and thorough
Anthony Esales person was not the nicest especially when discussing payment as I indicated I had already paid, she didn't care nor wanted to discuss it. Truck seats were quite beat up and were mostly tape holding them together. Overall think another location would've been a more pleasant experience
Maya PNothing 😊This is the only one me and my daughter use all the time, this one is so clean the Personality is beautiful
Stacey WEverything was very nice
Francetia TCan not think of anything. Even thing was excellent.
johny hCustomer service was efficient and knowledgeable. Van was not clean. Placed tarp on floor to avoid getting white powder or dirt on my stuff. Miscellaneous pieces from previous user rolling around.
DEIDRE KI was charged in full for a Uhaul truck rental that I could not use. After speaking with call center, I was misdirected to return rental under the impression that I would receive a refund to exchange the rental for the one I needed. The employee at this location misled me to think I was getting a refund and was not helpful in resolving the issue at all. I have submitted a dispute for the charge with the home office and am still need to reserve a truck rental.
Dumunkis GThe lady working the front desk was very helpful and professional.
Adam Dserved its purpose of moving out our son's dorm for the summer
Will MLora was the only one working on a busy Saturday morning and did a great job being efficient and getting us all what we needed quickly.
Laura HThe person that did our check in for the uhual was very pleasant and nice. She was a star and very helpful. Big shout out
Corey SI returned the truck when no one was at the site. Keys went in the secure Keybox.
dennis cThe location did not have the additional equipment I needed for today. It made the day much more difficult. I was sent to a different location to pick one up, but they did not have one either.
Cai KNothing even the attendant was great at the counter
LASHANA MThe inside of the cab was not clean. Everything else went smoothly and the overall experience was good.
Melodi MThe pickup was in great shape and the staff member who checked me in/out was friendly and knowledgeable. Overall excellent experience
David ECan't think of anything. U-Haul is already doing an excellent job, second to none.Just up the great service.
Jacob AThe location and service was great. However the online checkout process is incredibly broken. The website rejects .jpeg files so I had to convert my photo to a .png or else it wouldn't be accepted. This is not an issue with the location so much as the UHaul corporate website.
Spencer HThe woman at the desk was very cold and unapproachable, it was clear she was distracted while making Christmas ornaments or doing some kind of crafting while "helping me". I was struggling to check in on my phone and was given very little assistance as she was doing crafts at the front desk. Upon getting to my truck, I struggled to close the cargo door and was patronized about not fully closing the latch before opening it. I definitely would rent storage again from this location, but with the treatment I was given when picking up my truck, I would never rent another Uhaul truck from this location.
Madison WThe pick up truck had visible damage out the outside and smelled of stale smoke! it was horrible. My additional driver drove it and they only had the one truck on the lot so I couldn't exchange.
Yolanda EThey have Great customer service and very friendly..
stephen dvery friendly folks. equipment always available and well maintained.
boice tNo comments on improvements, just wanted to give a compliment to the representative that assisted me. He was very friendly, had a great personality, and made me feel welcome. He deserves a raise! Good people are hard to find these days!
Andrea CTruck drove horribly and was pretty beat up in the cabin. Steering was absolutely awful. I had to drive extra slow to avoid causing an accident. Truck didn't start a few times also.
Brian KNothing 😊 The young lady that you got working at the front desk is so friendly her personality is the best👍🏾You can’t go wrong with a worker like her ..
Stacey WBuy new trucks for some reason U-Haul trucks burns gas soon as you hit the gas pedal all you hear why driving is the transmission running look at the gas hand almost on E buy better trucks
Tibble LMr.John Henry is the best!
Kenneth HIt's AWAYS a PLEASURE to due business at STORE IT INDY. The staff is AWESOME!!!
mygleetus sThe gentleman that helped us is the best!
Kenneth HYou are very good
IDRIS ABe quicker in printing of documentation to ensure customer can used full rental period as specified in the reservation.
Nathan TNothing. The whole process was smooth. It was great!
Kevin NJohn Henry is a jewel! We were very happy! Thanks!
Cheryl CI paid for both furniture pads and a furniture dolly and didn't receive either.
Christopher NDifficult to get van checked out
Brett HThe instructions on the screen said the truck ID number would be on the lower left corner, but actually it was on the upper left corner. Other than that, everything made sense.
Joni HWas frustrated with a $20 weekend return charge....no reason for this and was never mentioned. For $9 more I could have kept it for another day. Scam charge!
SCOTT RCan was dirty with some trash in the by the counsel in the middle
Thomas MI just want to say that I was well-pleased with their service. No waiting time when I arrived. The day before I texted a message from the website and got an immediate reply, even followed up with a phone call. Return process too was efficient. Keep up the good work!
STEVEN EI really love the facility. The professionalism of the staff was great. My only complaint is the first storage room they gave me had a leaky pipe which set my things up for mold. i wasn't happy at all with that but they gave me another clean dry storage area. Much appreciated. I would recommend them to anyone. thank you
NIKITA L | Expérience généraleI work with storage units and have had many over the years this is the best one and I recommend it daily. Easy access with different types of doors and the dollies are the best. The staff is very friendly and helpful. Love this place
Dennis T | Expérience généraleExcellent service. Thank you.
ENRIQUE S | Expérience généraleWish there was a locking gate mechanism when we accessed the facility at night. We felt that anybody could drive in behind us.
KIRK B | Expérience généraleStaff was very kind and helpful. He explained the rules, insurance options, etc very clearly. Move in and out was very convenient
Ellen R | Expérience généraleClose to BU and easy to use. We will be back next year!
CAROLYN H | Expérience généraleThe facility fits my storage needs. It is clean, secure, and in good repair. It is easy to access my unit for loading and unloading. Customer service at the facility was excellent.
Privacy R | Premières impressionsnever again bill me for nothing
Privacy R | Premières impressionsgood service, lady gave me extra time to move my belongs into the storage unit.
Privacy R | Premières impressionsI did not purchase this unit and when I called about the storage this morning they did not have anything on record for me
Privacy R | Premières impressionsI havent moved yet, but i will soon. I still plan on using this facility as well.
Privacy R | Premières impressionsThe storage unit is great so far... Plenty enough space for my things
Privacy R | Premières impressionsI had no issues in reserving the storage unit. I was unable to cancel the move in.
Privacy R | Premières impressionsgreat customer service
Privacy R | Premières impressionsThe staff was excellent. The facility was clean. I got a true deal. Only complaint is that you have to compete with the salt trucks who park very close to the storage facility`s garage door.
Privacy R | Premières impressions