Customer Reviews for Sunset Mini & RV Storage
(U-Haul Neighborhood Dealer)

3 075 évaluations

16501 NW Twin Oaks Dr   Beaverton, OR 97006
(No after hour rentals, Absolutely no trailer/towing drops)

(503) 645-7723

Heures d’ouverture

  • Mon-Fri: 9:30 am–6 pm
  • Sat-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(503) 645-7723

16501 NW Twin Oaks Dr
Beaverton, OR 97006
(No after hour rentals, Absolutely no trailer/towing drops)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–6 pm
  • Sat-Sun: 9 am–5 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Aldaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bekki Jamison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksei Seto 
Évaluation :
1

Unfortunately when returning the truck we locked the keys in the truck and the owner of this facility was not willing to work with us to get it unlocked. Instead they were quick to leave the bill for a lock smith up to us to deal with, there was no customer service provided by the owner to help meet us half way. The receptionist was more helpful than the owner of the facility than the owner/president. Very disappointed in the ownership of this facility.

ROSA GONZALEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alissa Hartling 
Évaluation :
5

Nothing to improve. Experience was fast in to get the van, with clear instructions , and fast out when returning. Easy peasy, super easy and efficient!

Dean Tanaka 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK OLDS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER ALAN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie Griffith 
Évaluation :
5

This location is close to me (10 minutes). Super convenient for the round trip rentals. Would definately use again!

Kathie Holst 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Emminger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nerio andrade 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea Byrne 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Abiye Mekonnen 
Évaluation :
5

We had a great experience. The women am at the front was very helpful and kind.everything went smoothly and the price was very reasonable. Next time we need a u-haul this is the place we will go.

Patrick Weinberg 
Évaluation :
5

Very nice customer service.

Quincy Harris 
Évaluation :
1

Inside cab leaked car battery died , was told if it died again I'd be charged. The whole moving day was shot and very expensive. Very disappointed.

jaden Britton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Conroy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL ECKERSLEY 
Évaluation :
5

I would like to have an extra step to get in the cab

Lorraine Britton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Stark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Dupuis 
Évaluation :
1

I was really frustrated with the service I received at this location. I reserved a 15' moving truck by calling this location, no problem. The issues arose when I arrived to the location. First and foremost, the office faintly stunk of cannabis. It smelled musty and stinky. I stood waiting in the empty office for a few minutes until the woman working at the time (her name is June) entered. She sat down and asked how she could help me. I said I was here to pick up a truck and I gave her the details of the truck plus my reservation number that I got via email. She successfully located my reservation, but then she had no idea what to do from there. She clicked around the screen for a couple minutes trying to figure out how to populate the reservation on her side of the screen, but then she gave up and told me that I needed to download the app and do it myself. I would have preferred to not download yet another app, but I did it because I was already sensing that this lady didn't know very much about what she was doing on the computer. I downloaded the app, punched in my reservation number, and then I was immediately instructed by the app to photograph my driver's license. This made me tremendously frustrated because I saw no reason for U-Haul to possess a photo of the front and back of my ID. I asked June if I could simply give her my driver's license number, but she told me that there was no other way but to photograph my ID. I insisted again asking if I could bypass this photographing step, and she laughed and told me, "Ah, don't you know that privacy doesn't exist anymore? They know it all." This comment infuriated me even more. Not only is the comment in poor taste and unprofessional, but I was literally looking at her screen and I saw a place where she could just type in my ID number. So, I succumbed and took two perfectly clear photos, front and back, of my ID on the U-Haul app. When I clicked the "Save" or "Complete Reservation" button at the bottom of the screen, the app yielded an error. I can't remember what the error was, but it didn't seem to like my photos. "Okay," I thought to myself. "Take a deep breath. Just take another photos and move on." So, I did. I took another two perfectly clear photos of the front and back of my ID. Again, another error. I try for a third time. Again, another error. June was perfectly distracted with something else while I was struggling with all this. I try for a fourth and fifth time until I share with June that I am terribly frustrated because the app keeps yielding an error when I try and upload my photos. She looks at me like she has absolutely no idea what I'm talking about. She offers no type of suggestions or advice for me. At this point, I have been at the U-Haul office for twenty minutes trying to get my rental truck. Desperately annoyed, I say to June, "Okay, maybe there's something going on at your end of this. Can you refresh your page or something?" So, she takes about ten seconds to locate the refresh button and clicks refresh. "A HA!" she exclaims. "Okay, I see your two ID photos on my end." In my head, I'm thinking, "Thank God." But then she asks me four questions that were easily the most infuriating part of this entire experience: "What's your driver's license number? When is your birthday? What's your home address? What's the expiration date of your ID?" I was absolutely livid about this because I would figure that U-Haul, in asking me to photograph my own ID, would have software that would automatically extract the information that June asked me about. But no, U-Haul asked me to take a photograph of my ID just so that I could tell the U-Haul employee the exact same information that's on my ID. Absolutely infuriating. I have no idea what U-Haul is doing with my ID, where it's being stored, how good their data security is... I simply answered all of her questions patiently, then hand her my credit card, then drive home with my stupid U-Haul. The story doesn't end here, though... I get an alert from my iPhone two days after downloading the app that U-Haul has been tracking my location and recorded 21 different locations that I've been at during the past 48 hours. I immediately deleted the app and decided that I will literally never do business with U-Haul again. This was the worst customer service experience I've had in a long time... June was completely clueless about how to help me with anything digital, plus I had my personal identification documented and then I had to read it back to her so she could type it into her system! I hope that U-Haul gets some AI software that can read text from PDF images... If you're going to ask me to photograph my ID, at least automatically extract all the information you need so you don't inconvenience me to read aloud the text on my ID. Secondly, I hope that June can get some one-on-one training about what's going on with the U-Haul software she uses every day; She literally had no idea how to help me. Thirdly, I hope this office gets some better ventilation because it stunk and so did my experience there.

Lorenzo Curtis 
Évaluation :
4

The app did NOT work and I ended up having to stand in the rain on the phone to call for help to return after hours

Kylene Grell 
Évaluation :
5

❤️❤️

Abdul Romal 
Évaluation :
4

I have nothing to say all is OK

Adrian Wright 
Évaluation :
5

Thank you very much!!

Daita Nakamura 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donavan thomas 
Évaluation :
5

Very personable and helpful person at the front desk. I was able to get everything I needed done with her help in the rentals.

Marsha Kelly 
Évaluation :
5

Great location. Staff are kind.

myakkhil watkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Conroy 
Évaluation :
5

Lady at the desk was great. I did most of the check in online. Thanks!!!!

Jordan Horrocks 
Évaluation :
5

The lady at front desk was so friendly !!!! She made my day!!!

Nadia Estrada 
Évaluation :
4

I could not use the return service yesterday because the location didn't work and after 20 minutes when it worked the application did not respond to taking pictures of the odometer and full tank.

Akram Zamzami 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn Nemmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tibebu desta 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosa Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Sautner 
Évaluation :
5

Excellent service! No hassles or unwanted sales pitches!! That’s why my family & I have been & will be customers for life.

JOHN HENKLE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shakyena Sterling 
Évaluation :
2

I was instructed/ asked to refill the fuel tank back to the point at which I received it. I filled it more than what was used and I was still charged $16 for fuel. U-haul just stole $16 from my credit card.

Benjamin Rowe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverley Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edison Quintero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Tuck 
Évaluation :
4

Clean the windshields. So dirty it was dangerous to drive at some points.

Susan Hansman 
Évaluation :
3

Clean the interior of the vehicle and fill the vehicle with fuel.

Bret Gorger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherri brown 
Évaluation :
5

This Uhaul is fantastic. My truck rental was a great experience. The movers I hired through the uhaul website were abysmal however. Happy 2 help moving is horrible

dawn Lachapelle 
Évaluation :
5

Better gas mileage would be awesome. I went 9 miles and got charged for 3 gallons of gas. Chart said it would be approximately 10 minutes to the gallon..... Everything else was great!

Mary Sautner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Goodall 
Évaluation :
3

The most frustrating part of renting from this location is the gas tank wasn't full. That makes it challenging to know how much gas to put in. It had less than 1/2 tank when I picked it up. I returned it without putting gas in it because I didn't want to over fill it. It's irritating

steve bloedel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke Tanner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Sullens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy Wright 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan Michaels 
Évaluation :
5

Walker storage site went above and beyond for us.

Teresa Gibson 
Évaluation :
5

Improved availability of handtrucks and dollys. June, the manager, is wonderful to work with.

william schaub 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tannu Sharma 
Évaluation :
5

June was amazing, professional and so helpful in making my reservation. Merci.

imberly armstrong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pawan Panday 
Évaluation :
5

Sarah was awesome! She handled our feedback regarding the vehicle we had from Sparks very very well.

Cathryn Dame 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia Lopez-Rojas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tokiko Tsuto 
Évaluation :
5

Absolutely nothing my family and friends have used this location multiple times every time is a good experience.

Carl Geer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Edwards 
Évaluation :
5

While the truck was clean, the driver cabin had a very unpleasant smell.

Arul Manickam 
Évaluation :
1

hen I picked up the truck, I was told there was a loose gas cap warning on the dash and to disregard it. However, when I went to fill it up, the gas tank started leaking fuel. I estimate I wasted over $30 worth of fuel. I told the staff about this when I returned the truck and no effort was made to compensate me for the fuel.

Klinton Gager 
Évaluation :
5

Sarah was great!

BILL DESTEFANO 
Évaluation :
5

The staff was very kind

Cheolou Gam 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy Korf 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phil valentine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanshidhar Konda 
Évaluation :
5

The truckwe rented was way too long in the tooth. 154 000 miles and as we drove it we were extremely concerned that it wouldn't even make the trip down to Eugene and back. The engine was missing badly and chugging all the way down and back. And finally, this was a very light load for us to drive down but in the 230 mile trip we had to use over 26 gallons of gas; that's less than 9 miles to the gallon. A more modern truck would be much appreciated.

John Granato 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Baker 
Évaluation :
5

Front desk person was extremely helpful and nice, made me feel welcomed.

Shanaya Spang 
Évaluation :
5

Very friendly and was easy to get the truck I needed.

leonard spivey 
Évaluation :
5

Great place to rent a U-Haul.

Russell Shirai 
Évaluation :
1

I was given a uhaul that was located at the worst position. Had a lot of trouble driving the vehicle out and putting it back in. Same truck was available at a better parked position. I was not given any written contract listing the milage and fuel level. Had a verbal about the fuel level which matched the vehicle, but in case there was any discrepancy, I had no proof to show. I rented the truck for two days, however was done in a day, but I had to return the truck after hours. I called in the afternoon and was told that I can return the truck on the first day after hours and I will be charged for one day + convenience fee (20$). I returned the vehicle at 7pm. But the next day, I was charged for two days (was not charged convenience fee). the return time showed 11 AM of the second day. When I called and explained the situation, the first thing the woman on the phone said that she cannot do anything, I have to contact uhaul, even though they were the ones who input the wrong time. As other reviews have mentioned, this people are not very good at their job. I also noticed that many of the recent low star reviews got removed from google

Raihan Sayeed Khan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kim sargent 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thiago Teixeira 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gideon Kiprotich 
Évaluation :
5

The van was filthy on the outside and not terribly clean in the inside either.

John Granato 
Évaluation :
5

Store manager is so beautiful and kind. Excellent service à la clientèle. Thank you June

OSCAR AMADOR 
Évaluation :
5

Friendly and professional staff

Reza Salehiamin 
Évaluation :
5

Never rented a uhaul so I was quite nervous but the whole process was straight forward and unfortunately I forgot her name but the receptionist went out of her way to look after us 10/10

eli permezel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elise Piscitelli 
Évaluation :
4

The owner, June was very pleasant.

Colleen Schultz 
Évaluation :
5

Thank you to the customer service lady behind the counter. She was very professional.

Danny Manzanares 
Évaluation :
5

Didn't realize there was a location so close to me. Woman at the counter was courteous and efficient. When I returned the truck, she was out for an office errand, so I had to wait a little bit. But the sky was blue, there was a warm breeze in the shade, and the bees were buzzing, so life was good. She offered me an extra candy bar from the dish on the counter to make up for being out. No complaints.

fran hanchek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Gessford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Boulware 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherry puziss 
Évaluation :
2

Staff arrived 45 minutes late (10:15 vs. 9:30 posted) ; Did not receive paper contract or email.

Tom Skoric 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALI TAVAKOLIZAD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Garcia 
Évaluation :
1

You need to train your reps better. I rented a truck for 1hr 20minutes and you've charged me for 1500 miles. How is that even possible?

Christina Lao 
Évaluation :
5

this was very easy to work through paperwork and online transaction. I will used them again.

Raymond Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Wiza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tadesse Birbirsa 
Non les évaluations ont été soumises pour cet établissement.

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