Everything was great!
dave C.
Customer Reviews for Sunset Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Trailer was clean and a little worn had a little difficulty with the roll up door being hard to open, but especially liked the new tires and as with all U haul trailers tows great when loaded or empty Agent, came right out and assisted with hookup checking lights and such appreciated his help Tony beck
ANTHONYGERALD B.All eas Great👍
ALLEN M.Was very good experience. Just one comment - we were told about the rental fee and mileage, but were not told about the gas purchase requirement ahead of time. Thanks so much!
Laura N.Get rid of the uhaul app cause it ain't worth a dam to use it to return vehile
Brad W.The measurements for the trailer are NOT correct. Sticker and representative stated 5 foot width. I asked if that meant the inside dimension and was told yes. This is NOT correct. The inside is 4 inches less. Although my item fit, it left me with only 1/2 inch on each side risking damage to my golf cart. Measurements need to be ACCURATE.
ADRIAN B.Guy at counter was very pleasant. Helpful.
Emanuel I.There was a trailer for rent there did not show it on I haul website so I'm happy I decided to stop in so I didn't have to drive so far for drop off location
Anthony S.Nothing comes to mind.
TERRY T.On line pick up and drop off horrible. Filed a complaint
Greg C.Staff were very friendly and helpful, made sure I was happy and satisfied with the trailer I rented. Will continue to use this great location.
matt B.Rob in Irving is helpful, kind, efficient, and knowledgeable. Would highly recommend renting from him, smooth and easy transaction! Merci
WAYNE S.Well the truck engine light was on. They left a note saying ok to use with engine light. Ash tray had ashes in it. I don't smoke. Other than those two things. Ok . Don't feel a truck with engine light on should be rented.
Bernard S.Excellent management of facility. My unit was always clean & dry. All my items in storage remained in great condition during the years I stored items there. Thanks Sunset Storage!
BRIAN B. | Expérience généraleVery easy and a pleasure to do business there.
SIMON C.easy and quick. Thank you.
Timothy H.We used this location to just drop off our rental...it was closed so we didn't interact with anyone there.
Deborah R.Change the wiper blades…. It was raining/ snowing most the time I rented the vehicle and the streaky wipers made for hard visibility. Over all was an excellent experience for my first time use.
Brian M.The door wouldn't open on my truck and I was unable to use it and I was charged anyway. Awful experience.
Aila M.The only issue o had is paying for the miles. I ordered from a location closer to my home. Then after my order is complete i end up having to pick up 20 miles away. I had to drive an extra 20 miles to get the truck and then 20 miles back. So i paid an extra 40 miles milage because they completed my order then sent me further.
Nancy G.The process was quick and easy with no issues. The owner/operator was very helpful and knowledgeable.
RODNEY B.The safety chains on your trailers barely fit onto the hitch of my 2022 Honda Ridgeline. The hooks need to be a bit more open....
george M.One headlight was nearly out. No info given about using thruway.
Linda M.Gentleman at the counter was very nice and helpful.
Rose G.Ready when arrived returned several hrs later with no problems
Peter S.I was extremely impressed with how well the unit was clean when I got it and how helpful everyone was with all my questions.
KAREN H. | Expérience généraleThe guy who runs it is a awesome person.. thank you for everything
joyce b. | Expérience généraleYou moved my pickup location twice. I was supposed to pick up 10 minutes from where I needed to use it for a one way trip. First you moved my location to an hour away because you didn't have my truck but screwed up again and didn't have a truck at that location either. I had to drive an hour and a half after picking up the truck, then almost 2 hours to where I was going. This was terrible service and makes me reconsider using you in the future.
Michael O.Get the location a trailer dolly so he can move trailers around. I had to help him move a car dolly by hand in order to make room for me to park the 6x12 trailer I was returning. Then we had to hand lift the trailer off the ball of my truck. Please get this gentleman the right equipment for the job before someone gets hurt.
Daryle L.Everything went very well for me completely satisfied would recommend and would use again
jennine S.Fast and easy. Friendly service. Very nice location.
Susan B.I was given two different locations for pick up in my confirmation emails. When I called to figure that out, they gave me the one furthest away and totally out of my way. I asked for something closer and was given the location above. When I went looking for my confirmation email I couldn't find one. It was sent to an old email, which hadn't been used for any of these transactions. I was also never offered any of the protection plans either on the phone or in person. On the positive, the cargo van was a comfortable great ride!
Elaine F.Ron is always great to work with!!
MIKE B.Wouldn't change a thing! So helpful, service was quick. And very friendly
DEB A.Great ride..app. experience wasn't great but eventually figured it out..
Alan H.Tell me what the separate $120 charge was that didn't get on my official U Haul bill
DANIELR R.U Haul sent me to drop off at a closed location after I told them I did not have a smart phone.
DANIEL S.Whole experience was excellent.
Mike E.The trailer had an older tire on it .. it looked like it had cracks in the sidewall and a small slice in the sidewall of the tire
Steven C.Make sure if you're closed someone reaches out to your customers. Try to clean off the vehicles I got freezer burn on my fingers trying to clean off a 26' truck by myself, still can't feel two of them, when I called the lady told me she would give me the district managers number and never did. The movers I hired through their service were amazing though I definitely tipped them well for their amazing help.
Katie P.Great to deal with!
KATHERINEANN B.I was happy with the service, thank you.
brian C.I was very pleased with the service and the equipment.
GARY J.U-Haul app did not work well with truck drop off. It would not accept our pictures for truck verification. The webpage did, thankfully.
kaitlyn L.Very good experience. Highly recommend
MARKDAVID L.Very nice and helpful staff!
KIM S. | Expérience généraleRob was great. He delivered as promised, was very friendly, knowledgeable, and accommodating to my needs. I will be renting more often due to the ease, great service and reasonable prices. Only complaint is the standard dolly security strapped in place not requested took up floor space and I didn't want to move it to have to pay extra so my mower wouldn't fit. Strapped on wall would be a benefit. I will surely be back and might even get a hitch installed so I can't rent the trailers too. Rob is a standout of customer service in this age of employees who don't care very much. See you again! John Mateszon
JOHN M.Nothing. Rob made the whole experience very pleasant. Merci!
SUSANM L.Check in went perfect, instructions for drop off after hours was well explained. Thank you for the excellent service.
WILLIAMANTHONY M.Nothing, this location is run very well.
Gary N.Fast and easy. Convenient location.
THOMASMALCOLM L.Customer service was amazing , even have indoor heated storage for my motorcycle. Access was easy and convenient thank you for 2 years of great dry storage
Gregory B. | Expérience généraleEverything was perfect, drove in , they hooked up trailer, signed paperwork and away I went. 5 X 9 trailer was perfect for hauling motorcycle. plenty of D rings to tie it down. for sure would do it all over again. the easiest way to go. Merci!
JOSEPHR T.Easy to locate and convenient.
RICHARDBENTLEY S.Great drop off location, with friendly helpful people
David C.I'll definitely do business at the Irving NY location again( Sunset). He made the process easy, fast and friendly.
Joanne M.Nothing everything was great thank you.
ANTHONYSHAWN JR T.The agent at this facility was extremely courteous and very helpful!! Very impressed. I will try to use their equipment again!!
HARRY W.The only complaint I have is the price. Very expensive and no veterans discount offered. You'd think that a company founded by veterans moving would offer a veterans discount. I was told there wasn't even a discount for uhaul employees. Family should always come first.
JOHN K.