Customer Reviews for Superior Auto of Negaunee
(U-Haul Neighborhood Dealer)

Évaluation :

1

The pick up location does not have cell service so you can't use the mobile 24/7 service. The location operation hours say they open at 8:30. This was not the case. Tried calling the numbers and no answer.

Évaluation :

4

I talked to a few representatives on the phone during the drop off process and they were the best representatives of any company I have ever called for any assistance, hands down.

Évaluation :

3

Location parking was tight, UHaul website App needs some drastic improvements, slow processing and clunky

Évaluation :

4

Due to marginal cell service at this location, had difficult time picking up truck using phone app as info and photos took long time to upload and be verified. Process took over 45 minutes and required assistance from an agent

Évaluation :

5

The employees demonstrated great customer service and were the most helpful.

Évaluation :

2

Be more specific on how to return the U-Haul and where drop off box is, and make the check in easier

Évaluation :

5

Very helpful in hooking up the trailer to my car.

Évaluation :

5

This. Location was a pleasure to deal with

Évaluation :

2

The truck had such a bad alignment that it was so hard to drive

Évaluation :

5

At pickup, the staff was very personable and helpful, and explained the after hours dropoff process which made dropoff just as easy.

Évaluation :

3

Don't lie about the prices! Don't bury your fees in fine print and be honest about the charges per mile on every vehicle option!

Évaluation :

5

was great

Évaluation :

3

Check the uhaul to make sure nothing was left even though, it is my responsibility but I left something in there that was important to me and when I called to see if it was still in there, it was gone. I'm sure someone took it.

Évaluation :

1

When asked where to put the trailer, the guy just pointed to the side of the building and said leave it out back. Its pretty much a junk yard. There's not enough cell signal to do the online drop off and he's not helpful. Was charged a $15 cleaning fee simply because you can't upload photos without signal. Called and was told I wouldn't be charged. Now 2 weeks later I get charged, even though I offered to submit the photos I took.

Évaluation :

1

The brake lights didn't function at all. The sales rep never confirmed they were working properly. He only had me test the hazard lights. I didn't find out the brake lights did not work until later that evening. It ended up being an issue with vehicle but the sales rep never should have let me drive off the lot without brake lights.

Évaluation :

3

Immediate staff was friendly but the boss was very on interested I feel like he was being very inconvenienced if she had any questions regarding my rental; U-Haul should also have adapters if needed for the electrical

Évaluation :

4

During the winter snow should be removed without asking them to do it. All good.

Évaluation :

5

When filling the gas back to the required point...(which was just over half), I kept checking the gage when filling up and when I got to that point I stopped, but when I started driving it showed full!!! probably about 30 bucks of gas I gave to UHAUL.

Évaluation :

3

First time driving a U-Haul truck. Would have appreciated a little guidance and instruction about the vehicle. Had to just figure out everything on my own as I drove across the country.

Évaluation :

5

keep up the good work

Évaluation :

5

Very friendly, took care of us right away

Évaluation :

5

Nope

Évaluation :

5

Just keep up same service I received

Évaluation :

3

Service (what little there was) was NOT friendly and a little rude.

Évaluation :

5

Did an after hours drop so never seen the facility or met the personnel.

Évaluation :

3

Dropped off after hours

Évaluation :

5

Very helpful and friendly, and picking up was a very pleasant experience.

Évaluation :

1

It took over 45 minutes to get my trailer rental paperwork, I was doing it on my lunch break because I was going to work past the uhaul closing time. So I was late getting back to work When we started to load the trailer that evening I noticed one of the tires were coming apart. I live 3 miles from the facility so the tire was bad before I picked up The bad part of the tire must have been on the bottom when i picked it up. I tried to call the facility and of course they were closed. I called the national uhaul number and was on for 38 minutes before I spoke to a person to start roadside assistance. The roadside assistance took almost 3 hours

Évaluation :

1

Double billed.

Évaluation :

5

From making my reservation to pick up and drop off, the process was easy and the employees were kind and helpful.

Évaluation :

1

Equipment clean & excellent condition. Personnel lied about trailer being prorated if equipment was returned early. Also told me when I made appointment they would take care of any wiring issues but day trailer was picked up I had to take trailer & vehicle to auto repair shop ($85) to have wiring done.

Évaluation :

2

Not happy at all for A 4 hour Rental I was charged almost $80, completely outrageous prices and the service was mediocre at best

Évaluation :

2

The cab was dirty. Typically when I have rented uhauls you're able to report any vehicle damage prior to leaving. I was given the key and said your all set. Didn't know which truck it was or anything.

Évaluation :

5

i ORIGINALLY HAD RESERVED A TRUCK FOR 9:00 AM AT WHISTLERS TOWING BUT WENT THERE AND NO ONE WAS THERE. THE TRUCK I RESERVED WAS THERE BUT NO PERSONNEL AND NO KEY. I CALLED UHAUL AND WAS REDIRECTED TO SUPERIOR WHICH WAS 7 MILES AWAY,.

Évaluation :

5

Perhaps give more notice before relocating the pickup location. I received notice the day before I was supposed to pick it up.

Évaluation :

4

I was quoted a local rental fee by employee error, despite the employee and myself both clear on my intentions to take the trailer one way to New Orleans. I was quoted 177$, and when I got to New Orleans was charged 355$. 355$ that was taken out of my account without my consent. It was not the agreed upon price. I still have my contract- unsigned. Not happy overall. The customer service rep in Marquette was friendly and professional, but I was not quoted the correct price and had to pay the fee regardless. When I called to have it fixed in order to be able to return the trailer- the gentleman that helped me remembered me and that I wanted a one way rental- he hung up immediately in order to help resolve my issue which I appreciate. I still ended up having to wait for almost two hours in the parking lot at the st Claude u-haul. It was a hassle and I would have never rented the equipment having known. I understand things happen, I also understand professional courtesy when there is employee error that effects a customer.

Évaluation :

2

I ordered moving blankets and dolly.. my pre pick up said my truck was ready with my equipment in back. I got to my location and nothing was in truck.

Évaluation :

5

I reserved a truck well in advance of me need. I did move it up a day, but you changed my location even though Superior had numerous trucks. By the time I got things squared away I was off to a very late start with a crew waiting. Superior was great, but someone changed my pickup location which messed up my schedule. Thanks, Gary Rasmussen

Évaluation :

3

Hard to park a trailer where they wanted it.

Évaluation :

3

Answer your phones

Évaluation :

5

Check in was quick and painless finished in 5 minutes or so

Évaluation :

5

Thank you for explaining everything and being so patient!

Évaluation :

5

Steve ROCKS! He takes GREAT care of his customers. Thanks, Steve!!

Évaluation :

2

The guy helped me hook up which was nice but he didn’t show me how to use it when i had a car on it such as how to strap anything or use the safety chains.

Évaluation :

1

Twice in 3 months had issues with reservation and getting truck. Now charged me for gas. Ridiculous! Your company is not good. Will never use again or recommend.

Évaluation :

3

Reservation was cancelled at first requested location. Not by me, just cancelled. Fortunately for us this location had a 26 foot truck we could get. Dolly was old and useless. Overall, not happy at all with Uhaul and this experience. We should either get credited something off our bill or a discount or credit on our next reservation which will be in the next 3 to 4 months. Best regards, Leo Razmus

Évaluation :

2

I rented uhaul for a day but only needed for a few hrs returned the same day and want offered any sort of credit and I was charged a fuel charge and no explanation on that. I literally went less then 10 miles. Not impressed