This location handled my reservation very promptly. The lady that service me was very professional and customer service was awesome.
LATESHA A
Customer Reviews for TSD Auto Broker LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great customer service,very professional & clean truck....
LaTrenda ABusiness was not open. No clear drop off location
Thomas DThe receptionist was very helpful
Kia FEasy process and nice attendant
Javier RVery nice people.
James FAwesome customer service
VALENCIA BThe truck I rented didn't have a dollie.
betty bThe only problem I had was that they were not aware that I was coming and I selected to do the online check-in but if I would have shown up as planned after hours then I wouldn’t have had a Uhaul. Luckily i showed up early but this is not the 1st time this has happened with a Uhaul broker so something needs to be fixed in that regard.
ALISSA BMrs. Sharika Duhart provided excellent customer service, she was polite, professional and quick. It didn't take long at all. She helped my new home experience to be fantastic. I would certainly recommend anyone and everyone to her store. Awesome sauce and I book her everytime
Shameka WVery Helpful
Bobby LMaybe have the truck clean before renting it…
Kashaun HWe thought the amount charged for a small open trailer was much too high.
ANNE JImprove the check in process when returning usin the internet to drop off at a location that is closed for the day
Danielle KGreat experience. Would definitely rent from this location again.
TORI HThey have awesome service. No improvements needed.
Robby BI had two issues. First issue was I had a 330pm appt on yesterday 11/29 and the customer didn't show. I called the office and the lady asked if I wanted to reschedule I said yes and she said a $50 credit will go towards my account. Next day 11/30 I go to new location and the credit wasn't applied at all. The lady documented I was suppose to call but didn't tell me anything… Second issue is that the new location I was at didn't have an appliance nor utility dolly. She called at least 5-6 different dealers to find me one and she did. I truly appreciate her doing that. When she was looking in the system they all said the equipment was available but when she called none were there. The system needs constant updates on that. Other then that everything else was fine
Roderick WThey had a robbery and really were not interested in me
Tom GExcellent customer service
ANDREW Cgreat job! stay the course!
STEVEN YMake sure trucks are working properly. This one had steering issues.
Chalana MEverything was great. Will be coming back in the future.
Kourtney DThey said they were open until 6PM . My pickup time was 5PM. I got there 7 minutes late but no one was there. I went through the mobile checkout process with phone support but the doors to the truck were locked. I had to cancel the car hauler I had reserved forcing my wife to drive the car. Fortunately, phone support found another truck local. However I had to wait a while for the regional guy to show up. When I got into the truck, it didn't have enough gas to get me the few miles down the road to my house. I filled it up with fuel immediately. Prior to returning the truck I checked the rental agreement to verify the truck had marked as being on empty. It was marked as full. The truck itself was clean and no mechanical issues. However, in-person customer service SUCKED! Phone support was good though! Very disappointing experience with U-Haul.
JASON SDrop off was changed to this location without my consent, it was many miles out of my way, and I have no idea why you changed it.
Andrew DPerson was rude and refused to write me a receipt showing trailer was returned even though thier system was down. Several calls to uhaul to ensure it was closed resulted in over a week of waiting, broken promises that someone would get this settled and contact me. Return location person refused to answer phone with exception of one time and then they are rude and put me on hold indefinitely. Overall it was an unpleasant experience that will cause me to consider not using uhaul in the future.
Janet BThe lady in charge went above and beyond to handle my rental. I made Reservations Online 2 days before An hour later U-Haul called me And changed the location to another one . Turned out both online locations were no longer serving U-Haul . When I arrived in town and tried to locate the second location I had to drive up and down the streets until I found this particular Location . She went online Corrected everything and I was able to rent the car carrier from
duane SMy tow dolly was not available when I got there to pick up. She had to take me to two other locations to find one. She was super nice, but getting everything picked up was a goat rope, and I already had to drive to Macon from Warner Robins. Was promised a 50 dollar credit for the trouble, but the return agent didn't see it on my reservation.
Joshua CDropped off after hours
Marcy MBien
Bobby PNo one was at the location to let me into my truck. I called the number on the door and they said they were out of town. Had to work with UHaul to track down a replacement truck. The replacement truck then did not have the dolly I ordered. Lost several hours on my moving day.
Brandon SOVER CHARGED!!! WHEN CALLED TO ASK ABOUT THE EXTRA AMOUNT TAKEN OFF MY DEBIT CARD, THEY CAN NOT FIND MY ACCOUNT, WAS TO GET $10 CREDIT, I HAVE IN WRITING, HAVE NOT GOT THAT EITHER!!!! OVER CHARGED BY $36,44 - $10 CREDIT $26.44, AND SHE STATED SHE WAS GETTING THE FIELD MANAGER TO CALL, LIKE THAT IS GOING TO HAPPEN!!!
REGINA UMerci.
amy sMake sure that card machines with chip reader is in place before tenting.
JOANN TCustomer service was perfect!
Tabatha WI ordered a furniture dolly with my moving van and didn't receive one. And although I like the convenience of picking up 24/7 after hours, the app has issues loading. I've tried on multiple mobile devices to no avail. Then finally it works after constant restart of application.
Sha'Dae SOpen on time
Ernestine R