Customer Reviews for Tax On Wheels Inc
(U-Haul Neighborhood Dealer)

Évaluation :

2

very tight to drive thru, and traffic is bad when leaving the site. However, the staff is great.

Évaluation :

3

It was a very unprofessional location and the truck had no gas at all and low tire pressure which meant we had to go to the gas station straight away and figure it out ; the backrest of the seat was so uncomfortable that our backs were hurting after a short drive

Évaluation :

4

Make sure to place some lighting, it is so dark and not safe at late nights

Évaluation :

5

They went out of their way to accommodate us.

Évaluation :

1

This reservation cost me money was unable to pick up truck. The office was closed and nobody would answer the office phone. I found the truck at another office building but not at the same building where the office was at. I called the uhaul directly serval times and they were unable to help me they kept telling me there was a lock box but could tell me where it was. I had hired people to help me move they were being paid during this time. Customer Service didn't help me locate another truck another location. I had to do it myself. I was told the area manager would call me that had yet to happen. I have yet to be refunded.. I even asked 4th customer service rep I was transferred if they had a policy for a relocation fee because when you are a part of a franchise and a reservation is made isn't honored they are responsible for all fees incurred because they failed to honor your reservation. I have yet to receive a call back from anyone or my refund

Évaluation :

3

When i pick up the truck the gas was empty and I didn’t have my credit cart with me at the moment so i was worried to don’t make it to gas station I think you can leave at least 1/4 of gas..

Évaluation :

1

Please this is the first time I got a u haul truck with out paperwork n it was a jerney

Évaluation :

5

La señorita que atiende la oficina es maravillosa, muy amable. Servicio rápido y sin obstáculos. Yo la recomiendo como mi Mejor experiencia en todos los años como cliente de Uhaul. Muchas gracias

Évaluation :

1

the gas was empty, but i was told it was on a 1/4 tank

Évaluation :

3

Blankets where display in different points. Truck was not clean. Found dog poo inside. Office is n discusting. Awful ambient to wait to be helped.

Évaluation :

2

There needs to be posted instructions on how to leave a vehicle if no one is there during day working hours. I arrived midday, waited for someone to arrive and no one ever did. No one answered the phone. No one responded to text. Bad experience. Almost missed a flight.

Évaluation :

2

When I went to pick up the U-Haul there was no gas in the tank. This was a huge inconvenience because the last we needed to do was to pick up a U-Haul on low fuel. Additionally, I did the self pick up and when doing so all the photos were old. I had to take new pictures to show the updated damages.

Évaluation :

1

I was super confused about this drop-off location. There was no clear signage and I was dropping off at night so it was difficult to see where I should park the vehicle.

Évaluation :

1

Lack of signage for drop off, no clue where to go, no employees on site for help.

Évaluation :

3

I never received the utility dolly and was still charged the fee even though I mentioned it during the online check-out process. No representative contacted me as promised. I'm very upset about this.

Évaluation :

1

Customer service is the worst. If you can not treat customers well go find another business or someone else to take your place!

Évaluation :

1

The agent was disorganized , she never called to confirm and I was told the truck that I reserved was not available at the time pick up and she told me to use a bigger truck that I did not reserve ! Worst experience ! When I asked he to add authorized driver she said I. Don't need to add one because I have car insurance ! Though the contract explicitly says otherwise ! The vehicle was not ready at the time of pick up and created delay and additional payment of $120 on my moving and loading contract ! The gas price is higher because I used the bigger truck that I did not reserve ! I need compensation ! I will never recommend this office to a friend !

Évaluation :

1

This location needs better staff ASAP. When I arrived at the location the office stunk of Marijuana. The woman who attended me was on her computer and talking on the phone the entire time she took my information. She was asking for my information as she was talking to someone else which I found confusing because at tines I didn't know if she was talking to me or her friend. I needed to add a couple of furniture dollies and ask about a mattress blanket/cover. I wanted to use the $28 insurance for my move since in the past I hadn't used it but I wasn't given a choice and she just gave me the $14 insurance. I always like to make sure I give the keys back to someone in person rather than drop box but no one was in the office in the middle of the day. I waited there from 10am-11am as I kept calling. She finally called my girlfriend's number back just to say she was busy very rudely from a different number which was weird. I love uhaul but I would never come back to uhaul if it had to be this location where the staff is high off of Marijuana during work and can't properly interact with the customer.

Évaluation :

5

S.O.

Évaluation :

1

Unfortunately, this location is on the 3rd floor of an office building and is not staffed all the time. When i went there at 12p (noon), the door was lock and no one was there. I had to make a few calls to get in the facility to get my truck. Not good. Also, I rented this truck many weeks in advance and had reserved 24 furniture pads and an appliance dolly. They did not have the pads. That is ridiculous. If you reserve pads, they should be there when you get your truck. We called around to a bunch of UHaul locations, but no luck. I had to have pads so i ended up buying $200 worth of pads from Lowes. Pissed me off. That is something you need to fix. I've been a long time UHaul customer, but this is the kind of stuff that makes you find another vendor.

Évaluation :

3

Please stop sending me to random "uhaul pick up" centers which are really strange business in bad parts of town. I guess anyone can't sign up to be a uhaul center no matter what your business is. My last two pick ups have been very disappointing. Please up your game uhaul. This is ridiculous.

Évaluation :

4

It takes 30 minutes to complete the pick up process on the app. It's very frustrating that this takes up so much of the rental time

Évaluation :

1

There are no signs indicating where the trucks are located. There is just a banner on a fence where the keys are, nothing that points to that section either. I received instructions to go to the office at time of check in but it was closed. The online check in did not work. The check in and check out process through the app had issues and I was not able to complete neither.

Évaluation :

1

There were no instructions on how to pick up the truck and no one on scene to contact. Further, the truck was filthy. There was food and drink trash in the cab and trash in the back. We had to clean up all the trash and sweep before we could load.

Évaluation :

3

Better instructions needed to location drop box for keys. I went inside building and to the suite # on the third floor but there was no drop box near suite or anywhere by building or first floor. Finally found the drop box away from the building on wood fence. Some guidance would have been helpful.

Évaluation :

2

Employee was unenthusiastic, aloof, and unprofessional. She was not wearing any sort of badge or UHaul branding on her clothes. If it weren't for her calling me that morning, I would not have known that she worked there and she was the person I was supposed to be meeting with. The rental pick up was in the back of an office building, and there was no specification on the pick up instructions where to meet the employee. The address has a suite number, but the expectation was that I was somehow supposed to know to meet at the back ally way of the building... The UHaul pick up area did not have any signs to direct customers from the front of the building to go to the pick up area. If I did not call the employee, I would not have known where to go.The employee also did all my truck rental transactions through what seemed to be her personal cell phone. I was a bit hesitant giving her my personal information and credit card information seeing how unprofessional out encounter was, but I felt like I had no other choice. There were no other employees around, nor any other sort of receipt of our encounter. I felt like I gave away my personal information to some random lady behind an ally way in exchange for a truck. Most unprofessional and shady feeling experience with UHaul in my years of using UHaul. Please do better.

Évaluation :

1

The lady was not helpful. I was charged for dollies and pads I did not get and took me 45 minutes to figure out the app and she did not stick around to help

Évaluation :

1

Pick up was an absolute nightmare. The owner/manager was not there. No staff. Office closed. Forced to use mobile check in while standing in the ran. Uhaul mobile check in process was glitchy. Do whatever you can to avoid this location.

Évaluation :

1

First my location was changed right before pickup, I got to the location and couldn't find the truck and due to the place being closed no one was there to assist. I then had to call two different customer service numbers before I could get to the truck and gain access to the truck which end up making me pick up the truck almost an hr after I scheduled the pickup. I finally got the truck to my first destination to find that the dolly I paid for was not on the truck.

Évaluation :

1

This was an unmanned location. I had troubled accessing the vehicle. I had to make several phone call to finally get access to the truck. It did not have the dolly or blankets I had preordered in the truck. No one to talk to. I HATE UNMANNED LOCATIONS!

Évaluation :

1

This location, the lady was not in the office when I was waiting to pick up the truck. Then she showed up with that attitude. I had to wait beyond my pick up appointment because the lady had to clean the truck obviously the truck was not ready and the service was unsatisfying. Hope you take this seriously and talk to the agent overt here. Thanks

Évaluation :

1

The location is not what messed up my payment, but I’ve gotten overcharged by $100 and am still pending my refund.

Évaluation :

2

This location is hard to locate, it's way in the back of a business park and the door was locked when I arrived to pick up. The attendant was in another office in the building and I had to call her to get her to come to help me. Also they did not have the furniture dolly or pads I asked for. This should have been communicated earlier as I didn't have time to go pick them up. Also, getting the truck turned in was difficult as the driveway is small and on the frontage road.

Évaluation :

3

Mattress on the back of the truck.

Évaluation :

3

This truck was extremely dangerous to drive. The brakes barely worked at all, tires were close to flat and not much tread. There could have been a major accident if someone was not careful driving. I would not recommend this location or Uhaul in general after this experience.

Évaluation :

1

rented the truck for an hour. got charged for 4 days and will only refund me back for 1 day. got charged $100 for 13 miles and 1 hour rental. go rent from another location if you need to. still disputing charges.

Évaluation :

1

Better customer service it was horrible never going here again

Évaluation :

1

good afternoon, I want to let you know through this way because it is impossible on the phone because I was left on hold two hours and two minutes from (12:01 pm to 2:03 pm) that today I could not rent their services due to poor attention and poor understanding, but what if they charged me on my credit card and they did not return that money because the lady told me that she could not cancel the reservation that said I did it by phone and I already explained what happened in that way, thank you very much, kindly Geiler Viva.

Évaluation :

1

Recieved no paperwork with my truck and auto transport, transaction was run out of a car behind an office building, truck had less than a quarter of a tank, I had to disconnect and muscle an auto transport out of the way before hooking up the transport I was assigned, which turned out to be the wrong trailer after the agents at the drop off location couldn't find it in my contract. Oh, and someone left some dirty underwear and a full ashtray in the cab before me.

Évaluation :

4

No personal around. Only drop off

Évaluation :

1

Dolly reserved was not in the truck. Appliance dolly was there instead. Two dozen moving pads ordered were not in truck. Person checking out said the truck wasn't returned with any so I needed to go to another location to get the blankets. Representative was late. I had customer service call and they said they were downstairs in the cafeteria. Was late to my scheduled movers.

Évaluation :

2

Better indications. Signs ect. The parking lot has little to no drop off indicators