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cindy worsham
Customer Reviews for Taylor Storage Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I only choose average as there was no one at this site, sign reading "gone to lunch" was at the door. No worries as the online checkin was fine. However I cant rate this type of intereqcyion more than average as there is no way to improve on average with an online checkin
Frank Campbellthe trailer had zip ties making the tail light work it was working when i left but had to play with it to during trip to make it stay on, i also have major complaints about uhaul i rented 1 trailer i got email conformation of renting 1 trailer then i got phone calls for the next 2 days about other reservations i had, i am not sure how your system says i had multiple rentals when i got conformation one the 1 rental i rented and when i was checking in at the facility she only showed one rental, and after the 3rd call and the representative on that 3rd call out of Jacksonville his customer service was absolutely unprofessional lacked in any type of caring, he was very perturbed because i was questioning the call and i had already got 2 other phone calls the day before which totally set him off, i asked his name he said mitch and i asked to speak to a supervisor or manager he laid the phone down for 8min and around 34 seconds where someone came back and just hung it up. i called backed asked to speak to a manger i was put on hold with music and a message while i was actually on hold and when the " manager" came on i explained what happened and found out that the uhaul employee lied about his name and the manager was going to speak to him. i know employees is hard to find and the quality of employee is getting worse every day but the attitude and demeanor of this employee needs to be addressed because i will be thinking twice before i rent a uahul again because of his actions for questioning the call and because your system has major issues if you showed 3 trailer reservations and i only got 1 conformation email
KEVIN FOXLocation is very convenient Staff are very kind and gracious Thanks for letting me use the facility for 2 years. Sincerely, DorisG
DORIS LEPOMA | Expérience généraleRepresentative was professional, present and kind. Informed me of options for future rentals.
Christine LubyGreat!
Chris HuntsingerJennifer was a great customer service representative.
ROBERT BOATWRIGHTthe girl that runs taylor rental is awesome.i had to get my truck right after the hurricane hit perry.it was waiting for me in the nick of time and she got me going. nice truck and very knowledgeable attenant. i will always use uhaul at taylor rental for my hauling needs.thanks
joseph andradeThis location has always been very helpful and friendly.
Marvin SeagrovesThe Uhaul representative was very knowledgeable and helpful. She enhanced my Uhaul rental experience!
JOHN KERRYAlways excellent service at Taylor Storage & Uhaul. Truck was clean. Truck just ran a little rough like it wanted to cut off but once you got going it ran fine.
Gloria SmyrniosGot there at 9 to return was not open as store hours show. Waited 20 minutes then tried to return through website and was unable so called the 800# to let them know I returned it. Have to rent a trailer in a few weeks so may have to find a different drop off
Deborah GoinsThe manager of the store was extremely knowledgeable and friendly. I cannot think of one thing that would improve the experience.
arbee bernsteinQuick and easy experience to get the equipment and return it quickly.
Thomas SadlerJennifer B is a stellar employee. Quite incredible. I will do as much uhaul business through Jennifer's location as possible. Uhaul is fortunate...
robert foleyThis was a very convenient option for us , we were waiting for are home to arrive and we’re able to shop for some items like living room furniture , ceiling fans and other items and were able to store it safely, we were living with a relative and they don’t have a lot of room , would Definitely use this place again !!, the girl inside was so nice !!
James Potter | Expérience généraleThe Customer service was good, but the fee has unexpected charges
Alphonso ScottTruck needs to be service
todd duncanThe representative at this location had more knowledge then anyone I talked to on the phone. I had to show her all my proof that uhaul personal falsified documentation. She waived my change location fee, which should have never happened because that was already done but documented in the uhaul system or changed by other uhual staff. She was not able to compensate me and agreed this should not have happened
chad corriveauGreat client experience. Very friendly and easy to work with thank you truly appreciated
Daniel LlamasPersonnel extremely helpful as always.
EUGENE ASHLEYThank you for keeping my belongings safe and secure in a clean facility!!
TAMMY POPPELL | Expérience généraleTaylor Storage in Perry Florida. Excellent facility, and the lady that I dealt with could not have been more professional, pleasant, or helpful.
Donald ConleyExcellent experience! I purposely rented from this location this time because of the great experience I had previously when dropping off.
Phillip EzellAlways a great pleasure doing business with this location, helpful staff, and stocked well with the different types of needs ! 👍
Tim GreggEverything was pretty good overall
Dwight ParrishIncident with trailer coming off trailer ball....
JOHN VENHAMVery nice lady to work with she is a sweet hart
GARRETT CHAPMANEverything was great. Had no problems
elbert severThere was no clear building marked for customer service. The lady working there was kind and helpful but they sure do nail you for being short a gallon of gas. Geesh!!!
Traci Yarbroughcustomer service was Great!
mark jamesMy original pickup location was in Tallahassee, FL. The morning of my pickup, I was notified that the trailer was not available anywhere in Tallahassee and I had to drive 57 miles out of my way (each way) to pick up the trailer in Perry, FL. It would have been nice to get that notification earlier so i could better coordinate the move. That said, the woman operating the Perry location (wish I could remember her name) was very professional and helped me through the paperwork, ensured I was satisfied with the equipment and helped me get it hooked up to my truck. Couldn't have been happier with the service she provided.
Michael KimmelmanThat helps me with the confusion at the pit from the pickup location. Very informative friendly all over one of the best experiences I've ever had.
steven mcgrealThe women that work here were amazing and helpful
John CapponiRien
BRIDGETTE GLANTONIt would be nice to be able to rent from U-Haul on Sunday maybe get an earlier start than 9 AM
Dwight ParrishExcellent customer service.
JANET HOLMESVery efficient and friendly staff. Got me on the road in just a few minutes.
DAVID BROSSARDU-Haul did a poor job and letting me know where my pick up location would be I assumed it was in Tallahassee and as it turns out I had to drive an additional hour south to go pick up my U-Haul which I reserved two months prior. I had no choice but to drive the extra two hours round-trip to pick up the van. I will never rent from U-Haul again.
Arturo VazquezThings worked as designed.
wade brownThe lady here, made me feel like I've known her for years! Awesome service!
Penny WylieShirahMaybe clean the inside cab of the trucks a little better
CHARLES BUTLERWish I could remember the girls name that took care of us. This is the second time we have used this location and the service has been excellent.
Susan SnellSuper staff.
WILLIAM PALMERGreat no problems at all
Jerry Goddard | Expérience généraleEasy and convenient!
WILLIAM GUINThe equipment was excellent. The facility manager has mastered customer service. Thank you for the great trailer rental and thank you for being so kind. This facility is a great place to rent a UHAUL. Wonderful experience.
Harry GeigerRien
Kathy GlombowskiEven though it was during their working hours and the sign on the door said open it was locked , and no one was available.
Christopher SimoneauPolite, had what I needed. Great to deal with.
WILLIAM GUINfree insurance and a free tank of gas. Maybe lunch or dinner waiting when I come to pick it up and free ice cream when I return it on time and in perfect condition. You asked ;-)
MICHAEL GRASSOGood place for temp storage needs. Easy access day or night as you need.
PATRICK WALKER | Expérience généraleStorage unit is very clean. I kept items in storage there for 3 years and never had any problems with bugs or rodents. Staff is very friendly.
Shannon Williams | Expérience généraleAmazing experience
FRANCES DURDENCustomer service was outstanding
James SandersWas overcharged an additional day rental that I didn’t use, inside trailer had to be swept before I could load.
Anthony StrainStaff was courteous and knowledgable. Equipment was ready to go when I arrived, no waiting except for the obligatory paperwork, which again was handled quickly and efficiently.
Dan BarnesEveryone was so helpful at Taylor Storage. Treated you as if family definitely recommend.
MARK CROWLEY | Expérience généraleAlways clean and secut
timothy stanton | Expérience généraleVery clean, climate controlled, and overall a good storage company. I would use them again if I needed storage again. Would definitely recommend !
MATTHEW DAVIS | Expérience généraleSeldom one finds a more friendlier and helpful manager than Taylor Rental/Rentals at this location. Her concern for safety, cleanliness, and adherence to policy is unequalled.
TOMMIE STANALAND | Expérience généraleEasy to get in and out. close by and enough space for what I had. Thanks
JERRY MELSON | Expérience généraleSuch a great team at Taylor Storage. Some of the first people we met coming to the area. Always helpful. Would highly recommend!
Kevin Caswell | Expérience généraleThank you for allowing me to rent from you all.
GRAVITATIONAL BODYWORKS | Expérience généraleVery Pleasant Staff.. Everything was Great! Keep Up The Good Work!
rhonda fox | Expérience généraleEveryone at this facility has always been very friendly, courteous and accommodating. I would highly recommend this storage facility.
FRANK BROWN | Expérience générale