Phill and Julie are great to deal with , fast polite and knowledgeable
KENT JAMES KACHATERIAN
Customer Reviews for The Dam Toy Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Most personable and knowledgeable staff!! SovwSy to work with!!
Kathryn ForcheJulie was very kind and helpful at the Dam Toy Store.
karen lindstromAbsolutely wonderful to work with!
Wes PaulSuper great customer service, very kind and welcoming. 10/10 would rent again from this location
Heather AckersonWow! I was blown away by the customer service. They are getting my indefinite repeat business!!
Wes MoserGreat service with my store and help hooking trailer up. Nice job....on the road very quickly...
Gregory A PhillipsGreat people, easy to deal with, knowledgeable about the products U-Haul has. In and out in a flash. Couldn't be happier
KENT JAMES KACHATERIANNothing! Julie is great!!!
Leann MartinAll is good at this location.
Steven LafontseeThe staff was all ACES in my book. From the paperwork detail to the hooking up of the trailer in bitter cold. Also very efficient, 10 minutes total from arrival to departure of the trailer.
Brian JoldersmaEasy process. The individuals were extremely helpful. Their customer service is what would prompt me to recommend U-haul and this location to anyone.
Gregory HerrigesThe wipers were worn some had to use them slot and skipped slot . Should be checked.
Theresa KowalskiThere was a bit of a delay when we found a tail light was not working and had to swap trailders. should have been checked before I arrived... but staff was great, got things handled quickly and I was off. Also want to comment that my original reservation had an issue, so I received a call from Muskegon locatoin. The rep there was extremely helpful and made sure I was taken care of, transferring me to a closer location and getting me setup with an avaialble trailer. Very pleased, and thank you!
Gordon HyattWe dropped it off when the location was closed so I used the online app to return the truck. For some reason I was charged an extra $14 for mileage when I was told this would've happen. I will be calling to figure out why.
Amanda BartelsNeeds some direction on where to drop returns when no one is available
Andrew TreiberNothing. Most easiest UHaul renting ever
Daniel StubliThe presentation of it all way to long, but Julie was very nice!!
Leslie Anne GillNothing!!!! Great service!
John StrandThe Uhaul online app experience is not a good one. The online experience needs improvements. It doesn't work correctly.
Terri Burrell-TaylorThey were very helpful and made sure I understood what I needed to do. Je les recommanderais sans hésiter.
Karen RinehartThe PR from this awesome lady at the store is the best. I've had in ages. What a gem
Tasha WilsonJulie is excellent!! She explains everything thoroughly and is so nice and helpful! The guys seem to be very helpful also!
Jennifer KnowlesThe difference in customer service between the two locations was night and day. Seriously. I believe the woman's name was Julie, and she was incredibly kind and considerate and listened when I spoke. 28th Street should take lessons.
Candy Lynne CullenGreat job by Phil and Julie, John and Bob and the others
Kevin CushwayExcellent friendly service at the Dam Toy Store!
Kevin CushwayRun all the uhaul locations like this one. Super wonderful and easy on the customer. They took care of everything .
Phillip LefersTook care of issues as needed
James AckroydJulie was amazing and she was very informative
David GonzalezPlan to use this location in the future for our move to the area.
Jamie TolfreeNothing, all was as expected. Julie did an EXCELLENT job of getting us lined up with a truck and on our way!
Gary HammerGood selection and well run operation
Kevin CushwayStaff was very friendly and helpful and polite, no problems
Bill CarrCan't think of any improvements, they were great!
Patrick EmersonNothing. Everything went very smooth and everyone was very helpful.
mark zaunWindshield needs to be cleaned.
Deborah ChipmanSuper friendly and helpful. For sure going back to this operation
Brian JoldersmaJoyce was just great. Very helpful. Yes, I would use U-Haul again and again!
JOSEPH ROBERT SEBOKEveryone was so very kind and welcoming! Julie was so very efficient yet took her time with us. I highly recommend this location for uhaul rental needs!
Richelle WilliamsFirst time I've used UHaul and the expriance was pretty easy . The nice lady who helped me was very informative and knew what she was doing , which put me at ease . The price for my trailer rental was 26 . Very happy with that . Ill be back soon !
Christopher MonroeAlways a pleasure doing business With Lisa and her husband. They are so helpful and supper nice !
rebecca jonesThe lovely lady who owns the place is so nice. I will rent from this place as long as my daughter is in college.
Peggy GrossoThe customer service was phenomenal! We quickly realized the size we had originally reserved was not going to be big enough; however, this presented no problem and was able to rent the size we needed without question. Excellent is not a high enough rating for this location and its customer service.
Lori WoodwardThis was the best rental experience I've ever had. The employees were kind and knowledgeable and make the entire process so smooth! We will definitely be back for any rental needs and will be referring friends!
Danae LanganExcellent service. Julie was great.
Michael ShepherdJulie was absolutely phenomenal! She was very helpful and beyond compassionate and accommodating!! Absolutely EXCELLENT customer service!!!
Keith MessnerJulie is very helpful and nice to deal with.
Ethan RayThis branch was organized and the customer service was excellent!!
Michael PhillipsThey charged him $80 for a day when it was not a full day it was only half a day you pay $80 for a day and it's only a half of a day then should get half your money back and he told them that he could not read and they took advantage of him and he won't send anyone there and they should not sell uhauls The Dam Toy Store he has the contract
james mcGeeLove this place! I wouldn't go anywhere else! Julie is an awesome person and remembers you!! Love the atmosphere!
Tara PaytonService has always been great at this location. Friendly and helpful staff. My experience with both the pickup and drop off locations was very positive. My only bad experience was with the truck itself. The cargo area of the truck leaked. After driving thru rain, there were multiple puddles of water in the cargo area. Several boxes were wet and multiple moving pads (my own) were soaked where they had been in contact with the floor. There are obviously leaks in the cargo area. This issue has been reported at drop off location.
Andrew Parisi would go back to this place for a truck
Susan DockhamWell the tow strap on tire of a car dolly I rented broke lose which caused my car to move on dolly causing my car to get damaged the people were very nice so I would still recommend them because things happen and they may not of known about it
Aaron HillNothing! Everything was perfect
norman benjamin ll