Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck was smoking a little bit. The app to return equipment was not successful for me. I called the 800#. Hopefully next time it will be better for me.
Great experience and excellent customer service. Will use again.
Robert Todd
Évaluation :
5
The gentleman at the counter was very polite and greeted us as soon as we walked in. He was helpful and quick to process our return. Would use his location again.
Kaylen Robinson
Évaluation :
5
The customer service was excellent! Very courteous and professional!
Alicia Sweat
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scheila Zarzuela
Évaluation :
5
Le client n'a pas laissé de commentaire.
Junie Lamour
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Kluck
Évaluation :
5
Excellent service à la clientèle
MARK DUCKSWORTH
Évaluation :
4
Truck wasn't really clean on the inside, but it was after I got it...I cleaned it after I got home...But the customer service was very good...
Richard Seagraves
Évaluation :
5
I’ve used uhaul 2 times in the last 2 weeks and it was an awesome experience!
Benjamin Wehling
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL WELLS
Évaluation :
5
Le client n'a pas laissé de commentaire.
DELORES ABBOTT
Évaluation :
5
Rental went great...excellent service.
Michael Reece
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fitz Wattley
Évaluation :
5
It was great and they worked with me on the problems I had! Everything went smooth, the guy even gave us the max time we could rent the trailer for! Would definitely recommend this place
DOUGLAS CANDLER
Évaluation :
5
Very smooth transaction.
WORRELL THOMAS
Évaluation :
5
The representative at the desk was super friendly and very helpful. The rental process was quick and the equipment was clean and in great condition.
NATHAN ALLEN
Évaluation :
3
Le client n'a pas laissé de commentaire.
ULRICK JOHN
Évaluation :
3
The vehicle made some weird noises. When I pulled up to drop off my items to the vendor, they made jokes about how loud and "raggedy" the truck was. It was clean but needs some maintenance for sure. I also had a problem with the employee trying to overcharge me initially. He was dishonest about what the cost was for until I called him out on it and made him refund it. I probably would go back to the other location before I choose this one again.
CANDACE SUTTON
Évaluation :
5
Just the best group of folks, made this a lot easier. Thanks for everything .
William Tucker
Évaluation :
5
Outstanding customer service. I served 22 years in the United States Army, with duties in Iraq, Bosnia, Germany and 82nd Airborne Division. I was disappointed to hear that Uhaul don't honor military with a military discount. Very unfortunate.
DWIGHT MCCANTS
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIE MCGOVERN
Évaluation :
5
Prices are very reasonable because they aren't a corporate store.
BARBARA OWEN
Évaluation :
5
Great service. Everything went smooth. Will rent from this location again with no hesitation.
Matthew Elliott
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEREMIAS CIRILO
Évaluation :
3
Le client n'a pas laissé de commentaire.
JACEE POLING
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ayisha Hall
Évaluation :
5
Le client n'a pas laissé de commentaire.
reginald nkenke
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie Vereen
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES CORDOVA
Évaluation :
5
The Renting process was easy . I like filling out the application online. I will use them again.
Barrie Merrick
Évaluation :
5
Nothing everything was good clean the staff was very pleasant I appreciate Mark so much thank you so much
MIRIAM VANCE
Évaluation :
3
Le client n'a pas laissé de commentaire.
John Lancaster
Évaluation :
3
Le client n'a pas laissé de commentaire.
Samantha Scott
Évaluation :
5
I appreciate Mark so much he was very pleasant n easy to talk to very attentive to my needs I would highly recommend this facility to anyone looking for storage space as well as a u-haul moving truck I thank y'all for accommodating my needs hope to use you guys in the future 😁👍🙏💯
Miriam Vance
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Expérience générale
Évaluation :
3
Seems to have closed early on Saturday. We had to fumble with the online return. No clear spot indicated for where to park the returned vehicle.
Douglas Karmel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juliet Barron
Évaluation :
5
Gentlemen who got me set up was outstanding. Best Uhaul experience I've ever had, and I've had many.
JASON LOZANO
Évaluation :
4
Why is the mileage rate 0,99 , when the federal rate is 0,56 ? This needs too be corrected.
WILLIAM SMITH
Évaluation :
5
I was completely satisfied with the storage facility. My things was in storage for almost 5yrs are better! I had a lot of my dress clothes in there, and never experience any mold or mildew!! I was very satisfied with my storage room!! Will recommend Lock Box Storage to anyone!!! Thank you Gail, B.
Gail Brown
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LILES CHANNELL
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeanette Arroyo
Évaluation :
5
It is always a pleasure to experience the care and professional customer service delivery, of Mark at Lockbox storage.
SHARON JACKSON-HILL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry Condon
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Expérience générale
Évaluation :
5
Great location, very helpful staff.
David Cope
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Kurtz
Évaluation :
5
First time for me to rent a "storage unit or two"... and I have no complaints. Very convenient, clean, and available to me ..... GREAT experience THANK YOU
Sandra Adamson
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Expérience générale
Évaluation :
5
Everything was great, no complaints. Pick up location was right on point, had already set up online. Just had to sign for insurance & we were done.
Marleen Dodd
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tyrice Clisby
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl Cannon
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Matrone
Évaluation :
5
Easy process!
Bryant Hall
Évaluation :
5
Great experience, very knowledgeable
Christopher Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronaldo Ventura
Évaluation :
5
the young lady in charge was very helpful and friendly.
John Krupa
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRIE SULLIVAN
Évaluation :
4
Make sure the equipment is fully functional because renting out to the next person.
Michael Daniels
Évaluation :
5
Le client n'a pas laissé de commentaire.
Omoye Orbih
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Virchow
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael Bass
Évaluation :
5
Can't think of a thing other than the U-Haul website was down at the time we ordered the truck. Was not ronlomaitic.
Donald Virchow
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Farmer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Waddell
Évaluation :
4
Le client n'a pas laissé de commentaire.
Faisal Saleem
Évaluation :
5
Nothing, customer service is excellent.
Cyril Tyson
Évaluation :
4
The first location that I was told 2 drop off didn’t open so I had 2 call 2 see what should I do, they sent me 2 another location & this gentleman was extremely polite & nice
Grace Joyner
Évaluation :
5
Le client n'a pas laissé de commentaire.
serenity henson
Évaluation :
5
Le client n'a pas laissé de commentaire.
HARRY REGISTER
Évaluation :
5
I can not give Mark enough praise for how helpful he was in helping me set up a storage unit and assisting in return of the truck.
steve filbeck
Évaluation :
1
Truck air conditioning did not work. 95 degree day. Tow dolly for car had both straps broken. We had to drive to another location to exchange it. Truck would shake terribly over 55 miles per hour. We have filed a complaint with the main office.
randy sunderman
Évaluation :
5
Le client n'a pas laissé de commentaire.
bridget simpson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Flowers
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hermano Medeiros
Évaluation :
3
We drop the truck off after closing hours.
Mia Chabral
Évaluation :
5
Very friendly and punctual with time.
Jose Gamez
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jennifer Humphreys
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jennifer Humphreys
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Spackman
Évaluation :
5
Attendant was approaching me before I exited my truck. He knew my name which shows he was expecting me. He gave me instructions as to where to drop off and helped send me on my way. Very easy and fast.
Edward Holcombe
Évaluation :
5
Uhaul employee here was awesome. Very friendly and super nice new truck which is a change from usual with the 26 footers.
Richard Powell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Clark
Évaluation :
5
Thank you for allowing us to use your very nice facility and making it convenient and easy to use. The staff was most helpful and accommodating . I will definitely recommend your services.
Rita Cantrell
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Expérience générale
Évaluation :
2
The hours listed had Saturday closing at 4pm. I showed up at 3:40pm and the door was locked. I could not turn in the moving pads, so they had to be left in the unlocked trailer. I will not pay for any missing pads, as I planned on turning them in to the office.
TIMMY PELFREY
Évaluation :
4
Mindy, the representative I dealt with was helpful and knowledgeable and made the process very smooth. My best experience with UHaul. Merci.
mystie buice
Évaluation :
1
Too picture of mileage and gas when I dropped off vehicle. Being charged additional fee saying I was under quarter of tank on fuel when returned even emailed corporate the picture and still no refund on the over charge. DO NOT RENT HERE!!!! Just the month before rented at another location no problems what so ever. Will NEVER rent from the Macland Rd location in Hiram, GA again. THIEVES!
Corey Harris
Évaluation :
5
Le client n'a pas laissé de commentaire.
AL SANDERS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leah Nance
Évaluation :
1
We were charged for a broken windshield that was not broken. The same charge was done to previous users of that location. The word fraud comes to mind. I will never use this location again and I will tell everyone I know to do the same.
Devon Drummond
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devin Grams
Évaluation :
4
Le client n'a pas laissé de commentaire.
Johnnie Alford
Évaluation :
5
Great place for temporary storage.
ALFRED SPENCER
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Grant Rainwater
Évaluation :
3
Recommend pickup location
First drop off closed, didnt answer the phone
Second drop off tight quarters to drop a trailer
Good equipment no problems but need D rings for the chains
robert adkins
Évaluation :
5
Mark was super friendly and personable. Would definitely recommend this location to anyone for a hassle free environment
BRIAN WONG
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trent Cavalli
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRONTEZ PARKER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brendan Schwear
Évaluation :
4
Le client n'a pas laissé de commentaire.
LORRI KISSELL
Évaluation :
5
Very easy to pick up and drop off the trailer. Very friendly.
Chris Marques
Évaluation :
5
Le client n'a pas laissé de commentaire.
Graylen George
Évaluation :
5
Le client n'a pas laissé de commentaire.
daryl booth
Évaluation :
1
They damaged my 2000 dollar TV and the only response was our insurance only covers TVs in a box! I guess I'll have to sue. If it wasnt covered it should have never been handled and/or informatikn disclosed.
JanNeth Mohammed
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Nixon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Molly Dozier
Évaluation :
3
All my needs were addressed.
Privacy Request
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Premières impressions
Évaluation :
5
Great experience renting a storage unit here. It was a quick and efficient process.
BRIAN WHITE
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Premières impressions
Évaluation :
5
They went the extra mile to make sure I had what I needed. Price, location and access are all top notch!
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Premières impressions
Évaluation :
3
Easy transaction
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Premières impressions
Évaluation :
3
reserved a smaller truck and did`nt have any, ended up paying more for a 26 foot. I reserved a larger room, was given a 5 x 8 room. the prices quoted are way off base than what I actually paid.
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Premières impressions
Évaluation :
5
Clean, orderly, plenty of room. Exactly what I was needing.
Privacy Request
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Premières impressions
Évaluation :
5
Quick, easy service to set up storage room and move-in available same day.
Privacy Request
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Premières impressions
Évaluation :
1
I was contacted by the storage facility and was told there was no space available. Communication needs to be better. I get an email just now and asks how my move was. Communication.
Privacy Request
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Premières impressions
Évaluation :
3
reserved online. got to the facility to find out the size building that i had resevered was not avaliable. called u haul and they do not stand behind the reservation
Privacy Request
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Premières impressions
Évaluation :
5
VERY CLEAN EASY TO ACCESS SECURITY VERY GOOD
Privacy Request
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Premières impressions
Évaluation :
5
Employee was very helpful and courteous. Unit was clean and exactly what we needed.
SCOTT PRESLEY
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Premières impressions
Évaluation :
5
The people were very friendly and extremely helpful. The unit was available and the whole place was well kept
Privacy Request
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Premières impressions
Évaluation :
5
The guys there were very helpful and nice. The storage unit was very clean and the property looks like it is well maintained. The price is perfect! Would definitely recommend to everyone!
Privacy Request
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Premières impressions
Évaluation :
5
The guys there were very helpful and nice. The storage unit was very clean and the property looks like it is well maintained. Would recommend to everyone! Be sure and ask what deals they are running!
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Premières impressions
Évaluation :
3
Storage unit is adequate. The price is unbeatable. The area seems secure.
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Premières impressions
Évaluation :
4
Very clean and staff is efficient.
Privacy Request
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Premières impressions
Évaluation :
4
Very clean and location is convenient.
Privacy Request
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Premières impressions
Évaluation :
4
Very clean and staff is efficient.
Privacy Request
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Premières impressions
Évaluation :
5
Polite and professional
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Premières impressions
Évaluation :
4
Clean,Friendly,Code Access,Climate Control. Only 2 unsturdy Rolling Carts 2 support all. No Ramps to roll carts into facility. Have to lift cart/dolly at door entrances to get into the building.
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Premières impressions
Évaluation :
4
Will need a larger one
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Premières impressions
Évaluation :
4
Very friendly
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Premières impressions
Évaluation :
5
Good experience.
Privacy Request
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.