Was charged $25 clean fee. Truck returned as clean as picked up. Expect credit for the $25 added fee. Thanks
Sandra E.
Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I use this location all the time. I like the workers, the rental vehicles and the location.
ALAN J.Excellent
Jeremy S.The location was just fine. No complaints. Only mild complaints about the online pick up and drop off. it's tedious and takes time to load and one of your employees called my daughter and was super blunt and hung up on her. Just literally said Do you know Brenda Gibson and my daughter said yes that's my mom is she okay? and the hung up. didn't identify themselves, say why they were calling or have a nice day nothing. she called back and found out it was u-haul. plus it was moments after i gave her number as a known associate. the drop off process as better but kinda tedious. It could be simpler. again no complaints about the location
Brenda G.I used this location several times. They are very nice.
Murthy K.Don't “fix†anything. You are super.
Ralph O.They were WONDERFUL to work with and the gentleman (I wish I got his name) was especially friendly and understanding and took time to explain things to me and even look something up for me later over the phone when I had a problem.
rachael S.We do not feel as though the additional charge of $76,79 was warranted. It was roughly 2 hours late being returned to a closed site. Fuel level was returned at 1/2 and picked up at 1/4. If someone could review the charges and see if something could be done to reduce the cost of using U Haul for a moving rental, we would be grateful. Thank you, Jim Wyatt 937 313 4036
allie W.Be a little more friendly and smile perhaps.
Mark A.Easy to use the service - nice job
Jason F.They were professional and answered all my questions.
Ellen H.The man who checked us in was quick and very nice
Jerry V.I delivered the trailer, and all staff was accomodating.
CHARLES S.El servicio de uhaul en todos sus puntos es inmejorable. Me gusta el trato del personal. Muy amables muy servidores. Calidad. Muchas gracias.
Jose J.The owners were very helpful to work with.
JAY C.Nothing, the service was excellent.
Donald V.Charge truck not return clean. And I took to a car wash and my husband and I cleaned it spot less. Another Charge of $ 16 was also added I will never use service again and will tell friends any my neighbors and church members!
Pamela C.Friendly service and advice. Appreciate having UHaul at this location. Efficient little/no waiting.
David C.Very efficient, no waiting any of the 4 times I rented. Friendly service. Lots of miles on each truck - 100K+ on all of them.
David C.A short tutorial on driving the van vs. driving a car would be helpful and build confidence for the driver.
CAROL M.I'm thankful that The Packaging Store had friendly help onsite, as the 24/7 pickup did not work as advertised. However, I prefer working with people, and I appreciated the quick and efficient help from the owners. The van I rented was almost new, and it was spacious and clean. Returning the vehicle was as easy and quick, with a smile! Merci!
SHEILA-RAE S.this is my go to place for rent trucks..
DAN M.Dan was great! I was running late and he waited for me even though their location had closed.
James C.Great service and friendly folks. This is a wonderful, helpful local business.
Jason J.Good service.
Wilna Marie R.Excellent customer service, in and out in a timely manner, family owned business that goes the extra mile to help out their customers, unlike other UHaul rentals in the area (specifically the Dayton mall store)!
Shannon W.People working there are quite stern. They do their job well, just not very friendly. I understand I'm not at Chic-Fil-A, but they could improve in this area. Otherwise, the place as good variety of equipment for its size.
James G.I've rented several times from this location the staff are professional the trucks are clean however one of the large trucks run loud but the smaller one run very nice.
Dawn P.There was an error in the app; the employees here were very helpful and fixed it.
Cindy W.Not super friendly
DAVID K.Great experience, easy and smooth.
Scott A.I had a good experience,.
Julie H.Both of the people with whom I dealt knew exactly what they were doing, and were very professional.
Edward T.The booking through the phone was confusing and rather a pain.
Derf E.Such helpful customer service!!
Hannah C.Nice people always helpful
Mark R.Easily the best experience you could ask for at a Uhaul. These guys have always been so friendly, funny, and easy going at the front counter. In and out in less than 5 minutes, and she noticed an oversight of mine on the app & saved me over $50! Thanks again guys and I wish you the best.
Ian M.It was quick and easy.
TERYLE S.I had sept out the truck bed and it was clean. Apparently some dirt on the floor on the cab resulted in a cleaning fee of $15. Probably took 30 seconds to wipe out fo that works out to $1800 / hour.
Eric A.Great value as always.
Scott S.The counter person had a really good explanation for why the liability insurance would be a good thing.
Andrew H.Everything was great. Nothing could be better.
Eric A.Truck was big enough to move furniture. The key was hard to turn in the ignition
Jean L.