Le client n'a pas laissé de commentaire.
Jose F
Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No improvement nessisary. Great staff and customer service
Richard OThe truck was clean. When the worker drove the truck over, the tire pressure warning light on the dash was illuminated. The worker just said to ignore it as the batteries in the tire system needed to be replaced. Being that I was driving 300 miles, I should have been offered a truck that didn't have a malfunction, especially for the tires as it would be nice to know if there really is a probelm.
SHAWN MHave blankets
David MNothing - this was such an easy process
Jeremy SVery friendly people
Kevin CScam artists
Sean OGreat staff at this location. Efficient, friendly and helpful
VINIANA GTh best service and always helpful
Richard OVery helpful service!
Nick TGreat service
ANA VRyan was very helpful and kind. Van was perfect and easy to drive. Very easy experience.
kathryn rEverything was great. The staff at this location is exemplary. Best U-Haul experience I've had in 30 years.
Gena RCustomer service was excellent everyone was friendly courteous and smiling which was very important. Well knowledgeable and happened to save me money I like that place that was important as well overall 10 I would highly recommend
Darrin OS.O.
GLENYS YThe gas tank was pretty much on empty
Aran FU-Haul had several problems & several maintenance issues. When brought to the locations attention - the guy responded and said "yeah this one does that" - the truck shakes, a/c smelled like someone shit in the vent, it would randomly down shift two gears and cause you to slam on breaks, wheels screeched. Experience was a 3/10 and the 3 points came from staff at location aside from guy at returning the vehicle. Disappointed a manager didn't call me from U-Haul after I called and a staff member said they would escalate me to a manager. Terrible terrible experience
Brandon WGreat speedy service! And friendly! I won't go anywhere else.
CARLA OCustomer Service representative was helpful, friendly, and looked up information for me on the internet 😀 👍🏼🤜🏽🤛🏽 I would recommend this location everyone.
LU'ISA TExcellent service à la clientèle
Bernard MNo surcharge for dropping off afterhours!
Pat CIt's difficult to add or change anything online… Not so user friendly especially when you use Square 24 if an add to driver needs to be made. That was not easy but staff on site were super helpful.
Diana RNothing further to add. Staff was friendly and helpful. thanks
Maiygyne LRyan is so knowledgeable friendly and very helpful!!!! 😊
LEE CRented a truck that supposedly had a full tank of gas. When I took possession of it, I noticed that the gas tank was approximately 35 % full. I drove the vehicle only 8 miles, but had to put $90 worth of gas in it to return it full. I have fuel gauge photos and receipts to prove this.
Michael SCustomer service is very good
LUISITO TThe location is convenient to me but is a very small parking lot that was not very clean outside. I did not go inside as they were closed when I dropped the truck off.
Sandra Sthe app/online stuff didn't work well at all, but the guy at the counter was EXCELLENT!
Isaac BThe 24/7 U Haul App should have provided more information on procedures about pickup prior to 10 minutes before picking up the van.
darren sCustomer service was excellent. Employees doing a good job.
Richard OTruck was ready and functional.
David HRyan @ Rohnert Park location was so helpful and got us on the road in no time. Very pleased with the service. 5 star ⭐️⭐️⭐️⭐️⭐️
kristin l2nd time using this location. Check in staff are always friendly and helpful
Clifford KGreat customer service!!
DEBBIE RFast efficient friendly check out and check in service
Mary VThe service was A1! Thanks
BRYANT DThe gas gauge does not work correctly on the truck I rented. I was re-filling the tank and the gauge stuck at half a tank and would not indicate that it was getting more gas. I kept putting gas in and then the gauge, switched from half a tank to a full tank. I only was trying to get 3/4 of a tank in. So the faulty gauge made me pay extra $ for gas. Where does this extra gas go with these broken gas gauges?
jesse bGreat group of guys enjoyed my experience
Jonathon SSuper friendly guy at the check in. Made sure everything was all good easy check in and drop off
Clifford KVery friendly, efficient. Great customer service.
Richard TThey had just the size truck I needed, easy check-in and courteous staff.
Monique JI had a very pleasant experience renting from this location the guy that helped me was very nice and very helpful and it was a very smooth process
LAURA CPeople at this location are helpful and friendly.
ron dEverything was great
Edner ERien
KAREN JNothing!
HAROLD Cs/o
Pedro LKeep up the good work 👍
KAREN JThe truck interior was dirty. Muddy shoe marks and dirty dash, possible soda spill. The reps were friendly and helpful. I use uHaul anytime I need this type of service.
Terri SLonger hours of operation. Customer service is excellent. My needs were heard and accommodated. Merci.
MARIA STook us way too long to check out; up to 35 Minutes… should’ve only taken maybe 15-20 minutes
Gayla SI know it’s hard to manage the logistics with all the one-way rentals, but the ability to count on furniture blanket rentals would be a big plus.
CHRIS RAwesome experience. My first time to use UHaul
Barnard BThe floor board was extremely dirty when when got the U-haul, which then turned into mud as we were moving in the rain. There was also a leak somewhere inside the roof of the U-haul so my couch got soaked in a couple areas as we moved it from point A to point B.
Madilynn NI've rented a lot from this location, and have never had a problem. This is my go-to rental spot!
Kelly SMy online reservation rental are two days, they wrote the contract with one day rental which cause the problem at the drop off location.
Duc LThe boys were very polite and fast with their work. They were very efficient with their delivery.
richard h