Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The guy that runs this place is always super nice and easy to work with. This is my second time coming and once again had a great experience.
tom banks
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benjamin Russell
Évaluation :
5
They were very friendly and helpful
Gwynnae Byrd
Évaluation :
1
Le client n'a pas laissé de commentaire.
Steve Lopez
Évaluation :
5
Continue your friendliness. Very much appreciated 朗
Joy Henriksen
Évaluation :
3
You changed our pick up location from one that was 2 miles from my house to one 15 miles away with no compensation for time and miles spent.
Michael Cianci
Évaluation :
5
Great customer service!!! Everyone was very helpful and the process was so easy.
Brendan McNamara
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ahmed Hamad
Évaluation :
5
Le client n'a pas laissé de commentaire.
MA OLGUINSERRANO
Évaluation :
5
Friendly and attentive staff! Best u-haul experience ever
Ilona Berger
Évaluation :
5
Le client n'a pas laissé de commentaire.
Morgan Finegan
Évaluation :
5
Great experience. Friendly. Quick easy return.
James Bennett
Évaluation :
1
My 15' truck broke down at 1:30am in freezing temperatures in New Mexico, and I had to sleep in the truck with it off until the uhaul dealer six miles away opened at 9am. I didn't have warm clothes accessible and had to freeze for hours and hours. I had to spend hours unloading and loading a fully loaded 15' truck because I couldn't trust movers to properly handle my motorcycle. Uhaul was going to pay movers $500 and instead paid me and is claiming that is reimbursement instead of giving me AT LEAST half of my $4500 back. The new truck i picked up got me pulled over in Dallas because of the tag light being out. The entire ordeal set me back more than twelve hours causing my brother to miss his work shift and losing hundreds of dollars. The first truck i picked up i had just completely filled up with gas before it broke down and I spent $90, and the second truck only had half a tank and corporate told me that I can return with a quarter tank or less and claimed to put notes. When I got to Orlando to uhaul in hunters creek the extremely rude employee Louis or Lewis said I owed $102 for gas and claimed they didn't see the notes from corporate. I will post everywhere about the horrible customer service and not being reimbursed properly.
JARED FLEMING
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bo Gabriel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mychal Marasco
Évaluation :
3
The wrong location is shown in the confirmation email
Hao-Hsiang Yu
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bo Gabriel
Évaluation :
5
Excellent service and cargo van was in excellent shape. Blankets clean and dolly new and in perfect condition.
Erin Dorman
Évaluation :
5
Excelente servicio
Pablo Corona
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derek Keota
Évaluation :
4
Le client n'a pas laissé de commentaire.
stephen felando
Évaluation :
5
Le client n'a pas laissé de commentaire.
alexander correa
|
Expérience générale
Évaluation :
5
Good atención to the costumer
ROGELIO PEREZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Geoffrey Morgan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Matell Reed
|
Expérience générale
Évaluation :
5
Customer service was great
CARLOS RAMOS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander Brillhart
Évaluation :
5
Great customer service, definitely the place I’ll be doing business with from now on
Pedro Castillo
Évaluation :
5
Best place to rent.
Adam Jensen
Évaluation :
4
Le client n'a pas laissé de commentaire.
Yvonne Cardona
Évaluation :
3
Location was hard to spot and entrance was hard to get into due to traffic
Ernesto De La Fuente
Évaluation :
5
Very personable staff, made the entire experience easy and productive
Andrew Winkler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erick Lemus
Évaluation :
5
The best customer service.
Adam Jensen
Évaluation :
5
GREAT SERVICE- loved my experience
Timothy Steteck
Évaluation :
5
nothing they are great!
Sarah Swenson
Évaluation :
5
always a fast and easy transaction at this location
Jill Crawford
Évaluation :
5
Keep up the great work!
Adam Jensen
Évaluation :
3
Customer service was great, drop off was easy. The location is just a bit small.
Christine Mouton
Évaluation :
5
Le client n'a pas laissé de commentaire.
uchenna odorh
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernando Flores
Évaluation :
4
Daniel is very helpful.
Joanne Santiago
Évaluation :
5
Good service, great people l. Thank you. .
Laurie post
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joy Henriksen
Évaluation :
4
Very poor location with extremely busy traffic. Limited parking, drop offs, access. Would never allow my wife to use this location!
Douglas Ryder
Évaluation :
5
This was the best facility in LA, but when they couldn't serve me because my needs changed, they helped me find a solution that worked with a competitor. If they care this much about a non-customer, I'm fairly certain they will give even more effort for people paying for their service.
David Wynter
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Réservation
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander Lopez
Évaluation :
5
Was very satisfied with service
Rosa Elia Casillas
Évaluation :
5
Thanks for helping us with our storage needs in such a friendly and professional way. It turned out that we didn't need to store anything as we liquidated our friends assets with donations made to friends and businesses. Cheers! Sean Hannon and Max Faugno
Max Faugno
|
Expérience générale
Évaluation :
5
The employees were very helpful and kind!
Serge Liberovsky
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pablo Martinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derrick Guerrero
Évaluation :
2
This location is on a very busy street . It is no fault of theirs but it is hard to pull out of the driveway and hard to pull in. The building is run down but the people were very nice and professional. It is closer to my house than the location in Glendale I usually use so I might try them again.
Julie Zemel
Évaluation :
5
No windscreen washer fluid and dirty glass made it hard to see thru as the sun was setting. Staff great tho and will use this loc again.
NEIL BORTHWICK
Évaluation :
3
I use this place all the time. Today the van was dirty in the back and I was told the tire pressure alarm was malfunctioning and was blinking. I filled the van to the exact amount of fuel it had when I picked it up and they charged me extra for fuel.
William Seyffert
Évaluation :
5
Your friendliness keeps us coming back . Merci.
Joy Henriksen
Évaluation :
5
The last time I tried to start the truck the battery was clearly very weak and it barely started. But otherwise the truck functioned well.
lawrence gipe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judy Thang
Évaluation :
5
Le client n'a pas laissé de commentaire.
Enrique Martinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Makaya Tome
Évaluation :
5
Continue your friendly/welcoming attitude .
🤩
Joy Henriksen
Évaluation :
5
The 17' truck rental went great. The customer service was excellent and the entire process was smooth and very quick. Thank you very much for your service, I will definitely be renting from this location again. - Rafael C.
Rafael Castellanos
Évaluation :
4
Le client n'a pas laissé de commentaire.
timithy thompsom-took
Évaluation :
5
Honestly, this was the best uhaul experience I've ever had. Quick and friendly check in and out. Would definitely recommend
Nora Zehetner
Évaluation :
5
Very welcoming .
Thank you so much 😊
Joy Henriksen
Évaluation :
5
Le client n'a pas laissé de commentaire.
George vinton
Évaluation :
5
Excellent service! Thank you very much
Barbara Humik
Évaluation :
5
Great customer service! Thank you
Romani Joshi
Évaluation :
5
The team is always available to help! A great experience every time. I will definitely use them again.
robert rundquist
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Patricia Nava
Évaluation :
4
Good people
Luis Chapeton
|
Expérience générale
Évaluation :
5
Explain the insurance coverage better & we put gas in the truck but still got charged a gas fee.
Garrett Kanter
Évaluation :
2
Website said 24/7 access but they close at noon. Drop off area was gated off and the parking lot was full of other trucks. Self dropoff was a pain since gps couldn't identify my location for 15+ minutes -- wasn't sure what to do if I had no service there.
Kevin Hewitt
Évaluation :
5
Great staff and service. Highly recommend.
Abigail Blackman
Évaluation :
5
Always a pleasure renting with Thriftee for more than 20 years. I never want to go anywhere else! Merci les gars!
Gabriel Arosemena
Évaluation :
5
The man who attended us provided excellent customer service and was very helpful!
eDWIN sIDEL
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bruce Humphreys
Évaluation :
5
Felipe was kind and helpful
Christopher Rolczynski
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kaely Ruiz
Évaluation :
5
Love the place and the people are very nice and friendly. Fast and easy service every time. Muchas gracias!
Christen Springer
Évaluation :
3
Le client n'a pas laissé de commentaire.
Weston Maier
Évaluation :
3
Tiny driveway is almost impossible to find in traffic to drop off a truck.
Walter Leibenzeder
Évaluation :
5
Satisfied
Joy Henriksen
Évaluation :
5
Easy check in and check with pleasant employees.
Daniel Cavarretta
Évaluation :
2
Le client n'a pas laissé de commentaire.
Brian Okazaki
Évaluation :
3
Storage and Uhaul could be cleaner.
Gloria Lagos
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Andrea Walter
Évaluation :
1
When I picked up the uhaul I thought the guy was going to literally hit us with a rental truck with his w reckless driving. He then proceeded to say he wasn't aiming at us and acted like nothing was wrong.
Aline Dorado
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sune Sorensen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kihyun Park
Évaluation :
5
Nothing. The service was perfect. Very professional and kind.
BETHANY BLACK
Évaluation :
5
Thriftee U Haul is always friendly, courteous and quick. Easy check in/out.
Philip Jaurigui
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ted Radosevich
Évaluation :
5
Thank you to whoever helped me i can't remember his name. But he made my visit so helpful during a stressful time.
Cristina Martinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alondra Costilla
Évaluation :
5
Hello, I canceled this reservation. The Uhual rep on the phone tried to call Thriftee but left a message. This facility was unsafe and the exterior was dirty and full of graffiti (maybe Murals might help). It appeared that there were possible squatters living on the property. I did not feel comfortable leaving my belongings at this site.
arnette lucero
|
Réservation
Évaluation :
5
We moved into a storage unit here after a house fire. They were very kind to us, and our stuff stayed exactly as we left it until we came to pick it up in preparation for a move across the country. Je la recommande fortement.
ASHLEY CAREY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oscar Enciso
|
Réservation
Évaluation :
5
Clean place and friendly staff very helpful.
Edith Gutierrez
|
Expérience générale
Évaluation :
5
Great service, very professional, they made my move out smoothest possible. Thanks a lot. Totally recommend it.
Evangelos Chaliotis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
YOUZHENG CHEN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYNETTE HOLMES
|
Expérience générale
Évaluation :
5
On Sunday, August 7th, I came to your facility to pick up the contents of my unit. 50 % of my unit was destroyed by pests and I was only able to salvage a few items. The mattress was compromised and the rats ate through the mattress cover. I had to dispose of most of my belongings and valuables. The bed set and mattress was the main purpose of the unit and it was ruined. I'd like a refund or compensation for the unit because my items were damaged as they were under your care since April. I paid for the unit to keep it safe and I was assured that there were precautions you take to fight against pests but I see that was not the case. Please let me know when I can receive a refund.
Stephanie Vega
|
Expérience générale
Évaluation :
5
Staff at Thriftee were super nice and helpful. I felt comfortable leaving my belongings under their care for a month while I was traveling - thanks!
Katherine Bowles
|
Expérience générale
Évaluation :
5
I was well please,thank,s. I will come back. THANK,S Sam McFarlin.
SAMUEL MCFARLIN
|
Expérience générale
Évaluation :
5
Staff were awesome!! but I wouldn't want my stuff in these units :/
Frannie Richardson
|
Expérience générale
Évaluation :
5
These guys are the best
ELLIE FENTON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emerson Geter
|
Expérience générale
Évaluation :
5
I been with this storage company for 6 months plus or so and I've never had a problem with anything. The staff are friendly and helpful. I would use storage here again if I ever move back to downtown LA thank you so much.
Chandana Evans
|
Expérience générale
Évaluation :
5
Very expensive, very dirty and lots of hidden charges. I won't recommend this storage to anyone
Amihan Almerol
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Expérience générale
Évaluation :
5
This is a very well maintained, reasonable price and safe storage. It's the best storage Ive he the experience to deal with in Los Angeles.
SHALISHA SANDERS
|
Expérience générale
Évaluation :
5
the staff here is amazing.
ROBERT WILLIAMS
|
Expérience générale
Évaluation :
1
I did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.
jacob SIMS POLLIN
|
Réservation
Évaluation :
5
We did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.
Michael Balot
|
Réservation
Évaluation :
3
The area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.
TIFFANI CARROLL
|
Réservation
Évaluation :
5
Oui
Truman Kohler-Katz
|
Réservation
Évaluation :
5
Felipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.
Stephanie Smith
|
Réservation
Évaluation :
3
Prices were pretty low, but too far from my location
Hanah Chung
|
Réservation
Évaluation :
5
Everyone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. Merci.
Megan Chichester
|
Réservation
Évaluation :
5
Everyone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!
Karen Lesmez
|
Réservation
Évaluation :
5
As my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.
Stephanie Smith
|
Réservation
Évaluation :
5
I did not utilize the storage unit
tanai cannady
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Réservation
Évaluation :
2
I cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.
Rebecca Toedter
|
Réservation
Évaluation :
5
I did not use unit but the process for reserving the unit was smooth.
Stephanie Lewis
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Réservation
Évaluation :
5
Since I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.
Nikita Gould
|
Expérience générale
Évaluation :
3
Couldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.
damon futterman
|
Réservation
Évaluation :
4
Sonya was unbelievably helpful!
Andre Timberlake
|
Réservation
Évaluation :
4
The facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage space
Thomas Trask
|
Réservation
Évaluation :
3
Did not use. Was not a convenient location for us
Privacy Request
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Premières impressions
Évaluation :
3
I didn`t order storage. The errant reservation was cancelled.
Privacy Request
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Premières impressions
Évaluation :
3
I didn`t order storage. The errant reservation was cancelled.
Privacy Request
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Premières impressions
Évaluation :
3
overall not bad
Privacy Request
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Premières impressions
Évaluation :
4
I had no problem canceling my order after I changed my mind. They helped me with that promptly and courteously.
Privacy Request
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Premières impressions
Évaluation :
5
Felipe at Thiftee Storage was very pleasant and helpful, and the move-in went off without a hitch. I was very pleased.
Privacy Request
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Premières impressions
Évaluation :
5
Customer service was excellent. Very friendly and helpful. We also didn`t have to walk far to get to our storage room.
Privacy Request
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Premières impressions
Évaluation :
5
Renting the cargo van and driving was fun and move went smoothly. It was great to make,reservation online and site staff follow through. Merci!
Privacy Request
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Premières impressions
Évaluation :
5
Felipe was thorough and professional in assisting with finalizing all paperwork regarding my rental. Very personable and friendly.
Privacy Request
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Premières impressions
Évaluation :
5
Sonia was extremely helpful of size difference of storage spaces. She was informative in the charges that made it easy to choose. Thanks for great customer service people like Sonia.
Privacy Request
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Premières impressions
Évaluation :
4
Staff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term bases
ELLIOTT DYLAN-PIERCE
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Premières impressions
Évaluation :
3
Overall it was okay but the reason I chose this facility is that there was no mention of any administrative fee when I made this reservation.
Privacy Request
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Premières impressions
Évaluation :
3
I actually cancelled my reservation. I didnt need a storage room anymore.
Privacy Request
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Premières impressions
Évaluation :
1
This place is beyond run down, its not easy to maneuver a cart because the lot isn`t flat and there are many narrow or awkward halls and doorways. This would`ve made my move a nightmare
Privacy Request
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Premières impressions
Évaluation :
3
Good service. Very hospitable and understanding.
Privacy Request
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Premières impressions
Évaluation :
4
The staff here are very friendly and helpful. Definitely makes me feel at ease!
Privacy Request
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Premières impressions
Évaluation :
4
The owners are very helpful.
Privacy Request
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.