Customer Reviews for Tiffin Auto Service
(U-Haul Neighborhood Dealer)

Évaluation :

1

None of the equipment I ordered was in the truck. So packing took longer than expected, it forces me to miss a full day of work because it took longer. When I called Uhaul about picking up equipment to unload the truck I was told I could not do that. So unloading also took longer than expected.

Évaluation :

1

Fix Trailer light wiring, secure trailer bed, better tain employees on how to attach trailers to trucks/cars/SUVs

Évaluation :

5

Excellent service above and beyond!

Évaluation :

4

There were no open parking spaces. The truck had to be left in front of rental trailers.

Évaluation :

1

I was screwed out of 44 miles I did not drive and contacted support and still no reply

Évaluation :

4

Easy drop off.

Évaluation :

5

They weren't open on drop off day. Made things a bit confusing. All worked out well though.

Évaluation :

1

Charged a $20 after hours service fee. Trailer was dropped off on 7/29/2023 at 1:50 PM no one was there, place was locked up.

Évaluation :

5

This is my second time using U-Haul. I was very happy both times. Very helpful and friendly people. Good equipment and decent rates

Évaluation :

5

Truck in very good working order. Rusted lug nuts had me worried if there were to be a problem but otherwise a great ride.

Évaluation :

5

This location is conveniently located right across the street from a gas station. The gentleman were extremely friendly made the drop off experience super easy highly recommend this area for drop off or pick up.

Évaluation :

5

Nothing everything went off without a hitch. LOL

Évaluation :

4

Kirk was fabulous and price was reasonable.

Évaluation :

5

The gentleman was courteous and friendly. Explained what was expected and the rates clearly.

Évaluation :

4

easy process overall.

Évaluation :

3

Although I got the truck that's was needed, I did not appreciate the extra hour out of my way it took to get the truck. The truck was booked over the phone (not online) - so I would expect a truck to be at the location I rented it from. The day before I'm supposed to pick it up I get a call that there are "no trucks" at my rental location. I did get a truck but had to drive 30 minutes farther to pick it up and another 30 to come back to load it. THAT IS REALLY BAD CUSTOMER SERVICE. Uhaul should have been the ones to get it to the proper location (not the customer). Other than that it was a good experience.

Évaluation :

5

Actually nothing to improve. Processing was quick, and every detail was explained. Excellent work.

Évaluation :

5

Quick, friendly service at this location made the rental process easy!

Évaluation :

5

The whole transaction was incredible. The business owner did a great job.

Évaluation :

5

Nothing... personnel was great. Very helpful with out of state rental. Excellent!

Évaluation :

5

Truck, loading pads, and cart were ready on time. Check in was fast.

Évaluation :

5

I'm not sure what the man's name is who helped check-in my father Terry and I but who was running the cash register/computer. He was so nice and friendly. I appreciate the time he took to tell me about the services I was buying and could buy.

Évaluation :

5

Nice to have this newer location close to us! Merci.

Évaluation :

2

Bellevue to Tiffin is very inconvenient for me and my family. When I called to set this up I requested l Clyde OH which is 10min from my location. I heard a friend got this location who planned at a latter time Sandusky Ohio would also have been a much better location and more convenient for me.

Évaluation :

5

This was the second time renting from this location. Both times were excellent.

Évaluation :

3

Trailer roof did leak

Évaluation :

2

I had no problems with the pick up location or the personnel at that location. Kurt at Tiffin Auto Service did a great job. However, I ordered my truck and equipment over 3 weeks ahead of my move with a pick up location of Rock Run Bulk Foods in Tiffin, OH. I was notified less than 48 hours before my move that the equipment could be picked up in Willard, OH which is a one hour and 15 minute round trip drive from my requested location. I was told they would be unable to transport the truck to Tiffin. So instead of a 26 ft. truck I had to settle for a 15 ft. truck from Tiffin Auto service. I had ordered 2 furniture dollies and they told me none would be available. Turns out that Kurt did have one available. Thank God as it was crucial to safely completing parts of our move. I ordered 1 doz furniture pads and 6 were provided although I was charged for 12. There were 12 more in the truck that were sealed but I assumed breaking the seal would have been an extra $10 charge. For my inconvenience I was given $.69/mile instead of $.99/mile. A savings of approx. $8.00.

Évaluation :

5

Mr. Fowler did a great getting me taken care of

Évaluation :

1

We dropped off our uhaul trailer ahead of the assigned time, on a Saturday at noon. No one was there to take our paperwork and close out the sale so we took pictures, dropped the keys in the drop box and called and left a voicemail to assure we turned it in. The following Monday we got charged a late fee for a whole day and it's been a nightmare trying to figure out ever since. The associate wasn't helpful at all over the phone and we are still back and forth constantly with the Tiffin uhaul management branch trying to figure out where our refund is. I would suggest if you have people returning uhaul's when no one is at the shop, let them know ahead of time so they aren't confused as to what to do next.

Évaluation :

1

Don't lie to them !!

Évaluation :

4

Rien

Évaluation :

1

I was charged $631 for a one way trip after I found out that bringing the trailer back would only cost me $150! That's highway robbery! It's rediculous to charge a customer 5x the rate for a one way trip instead of a two way! I'll NEVER use U-haul again not will I recommend them!

Évaluation :

1

First off, the tiny location couldn't fit more than two of us, the customer in front of us got double charged , the location is attached to some mechanic shop and was overwhelmed with the smell of paint and oil it made me sick, the customer in front of us was granted and dolly and we were not asked. As for the truck we were told it had a full tank of gas it only had half a tank, so that took and extra 10 minutes to change after waiting 25 mins because they couldn't get the customer in front of us off the lot smoothly. As for the truck it was the worst uhual truck I've ever driven and I've driven more than 5, the brakes squealed outrageously and the steering wheel when turned felt like the steering well was going to snap off, when turned it thumped and vibrated like something was going to snap. It had a hard time shifting it felt like it was going to stall and when it did shift it was violent. Also the floor under the pedals and the center console after about 25 minutes of driving would get extremely hot to the point I couldn't rest my leg on the console and had to keep my feet off the ground because it was so hot it was making my shoe hot. All of this made our hour and 40 minute drive nerve wrecking and are very disappointed and left scared.

Évaluation :

5

Helped us to get the trailer lights working on our vehicle, very helpful!

Évaluation :

1

Every single part of what we ordered was incorrect. We were given the wrong truck and then charged hundreds of dollars for damage from a previous renter. My mother, who rented the truck, has no legs and is being charged for damage not caused by any of us. This place does business like an ape. You should be ashamed of yourselves.

Évaluation :

5

I dunno, its all good.

Évaluation :

3

Tiffin was not the location I reserved, with that being said that added a extra 20 to 30 miles they are trying to charge me for. Other then that the gentleman was very polite, nice to work with.