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Matt D
Customer Reviews for Timp Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Drop off area was small and also an entrance to a storage facility... no where to park without blocking storage facility entrance gate.
Alan SNada es un excelente servicio
Minou AGood guy, friendly, efficient and proactive.
Jorge JGas tank really wasn't quite topped off, and there was a soda lid and straw in the back and some candy wrappers in the cab, but overall fine.
Jordan RExcelente people
Ronal LThe location and people were great but your website experience is absolutely terrible. It takes to long as a user. A lot of the stuff could be collected beforehand to make pickup much easier.
Jayden SEasy rental. Agent John was excellent. Truck worked perfectly.
BILL HThe back of the truck was dirty and not swept out. The cab had used tissues on the floor/center and there were used water bottles left inside
Desiree QVery friendly and with great positive attitude! Great knowledge about possible supplies needed for moving.
Jade SThank you for the service
Armando GThe young man that helped me was slightly out of his element. He gave me the wrong keys and the wrong truck. Finally he figured it out but it didn't instill very much confidence in the process.
Ronald HGreat communication. Knowledgeable management. Very flexible when our plans changed and we needed a bigger truck! Thank you! :)
Sergio GThe store was 20 minutes late opening.
Morgan SYou motherfuckers didn't say a fucking thing about the mileage cost. First and last time ever using the fucking service. Useless.
Noah PThe truck had water spots inside of the cabin, other than that, it was clean. The pick up process was delayed 45 minutes because the person who changed the location pick up failed to activate the 24/7 share service so I had to call customer service to have that converted. It delayed everything.
Stalin MThe process of picking up the truck during non-working hours was a mess. Getting the team to call a verifying person took way too long. I was asked to get a second person to verify my identity even though the first person was never called. And responses in between my messages to the customer service agent took minutes at a time. I had people waiting at my house to help move and the time it took was an inconvenience to all of them.
Drew GLower your add on prices. The truck was $40 but I ended up paying $160. $120 for low mileage, a 2 or 3 gallons of gas, and taxes??? Come on. That's ridiculous.
Curtis FVery friendly.
Deborah NCaleb went above and beyond to help me with my needs. I've rented from this location multiple times and they have always been pleasant and helpful.
Derek TI asked for blankets and they weren't in the vehicle. Glad I didn't end up needing them but the guy at the desk was quick to remove the charge.
Andrew GTruck not available at 10:30 am reservation time so had to wait until 1 pm to pick it up even though it was a guaranteed time we never received the guarantee $50 credit- also we see a $14 charge for safe move coverage which we never agreed to. Truck was filthy with mud inside and out. Staff was apologetic about the booking error and courteous.
Steven DRented a 26ft truck and got there and so did 3 other people I asked them to at least adjust the miles to no charge or the gas and they still charged me full price :(
KYLE MNothing, check in was quick and smooth. Staff was excellent. Equipment was great.
joseph KNo improvement needed Very helpful and friendly
Richard GI waived the Safemove insurance on the app and was still billed for it.
Anthony GI ordered things like 2 dolly's and furniture pads that were not in the truck, but I was still charged for them. Maybe have what people order actually in the truck if picking up after hours. Still waiting on a refund
Christophe BThe rep was pleasant and efficient. Thank you.
David FThank you for trusting me
Nelia MNo surprises, which was a pleasant surprise!
Dennis AWould have liked to have been present for the truck return inspection. Thought they would do it with me. All work out, no problems. Thanks for the service!
William PSeemed fine.
JASON BThere's only three parking spaces and two of them are handicapped. The rep who gave us the keys was super nice and helpful but the site overall is just hard to pick up from since there's very few spots to park to pick up the rental
Madisen JJust be there when you are suppose to. We made our reservation well before our pick up time and no one was there to check the van out to us. We had to wait close to an hour for someone to show up. The van worked well, but was pretty dirty.
Cody RHave the items in stock that are reserved, don't close before you say you will
Brendan Cthey were super nice but there was a problem with the u-haul service I was not given a code for the lock box and the truck that I was supposed to take was gone. I was charged twice and was late to the move because we were dealing with all of the mistakes that went wrong. The location was fine the u-haul experience was not
Adam LThe place was closed and the phone number indicated for after hours only have information about a storage units rental. The website to return the truck didn't work. The app didn't load the information, took us several times to finalize the return. A pain a waist of time.
valeria cClean the damn van. For the next?!? What about me?
Adam PTime storage is fine, but uhaul didnt have my truck as reserved weeks before and made me drive much further and then charged me for the miles. Uhaul cost me hundreds more due to their mistakes. I am fuming and will never be using uhaul again as little has been done to correct this.
MICHAEL CIt took longer than expected because the website was not working properly to complete the transaction. The employe did not have a plan B to be able to complete the transaction and had us waiting a long time. The manager was finaly able to do it. Other options besides website should be available.
Diego SThe truck was supposed to be clean, but it had bug splatter all over the windshield and the front of the truck. We had to wash the windshield to be able to safely drive it. Being the type A person that I am, I washed it before turning it back in, so the next person wouldn't have this same experience.
Dennis AGreat service and experience! There was a mixup with the billing initially and it was resolved extremely fast! Definitely go to this location for your next move.
Mckayla WThe cab smelled like cigarettes and the box truck smelled like marijuanna.
Christie SGreat customer service ... I've rent a truck from the same location 3 times within a week and the customer service and the easy transactions couldn't get any better ... thank you guys !!
Moises cHad to wait almost an hour for the truck to come back from previous renter. Not the uhual stores fault but thought it was a guarantee pick up
Ezra KThe van with 2000 miles smelled like cigarettes. It was BAD. It was also filthy inside. But the company was easy to work with and the van was reliable.
Jolynn RContract was written up incorrectly. Couldn't find trailer for 10 minutes, Once we found the trailer, it was full of garbage Trailer didn't have a jack Seems like the issue was lack of training and following the processes
DAVID LBest and simplest equipment rental experience I've ever had. Special thanks to Dallin for his quick courteous service.
Ron FKeep doing what you're doing! My experience was easy and efficient!
Carrie DThey closed early the day we dropped off with just a sign in the window saying so. There was not enough parking, especially for big trucks, and 2 out of the 5 possible spots were filled with regular passenger vehicles. It was joke trying to park our truck for drop off.
Matthew EOur original reservation was for a different city. It would have been nice to have been notified of the change further in advance as it was a difference of a 40 minute drive.
Choryn GThe original order for pickup and drop off was changed on the day before the move was to take place. Because both pickup and dropoff locations was changed meant that I incurred more expenses. The scheduler said that I would be compensated for my increased costs which never took place! A review by a 1-800 operator said that the scheduler never made any such comments so I am just left to eat these additional costs. If a call is made to Uhaul be sure to get the name and other information of the scheduler.
Paul WI ordered furniture pads and they were not in the truck. I did the app pick up, so there was not anyone there. It is such a pain when you order something and are planning on them for use of moving. I would not recommend friends to order any of your stuff to use. I would recommend them to order from someone else. The truck itself worked great.
Kindra RBigger parking lot
bruno aExcellent customer service, I always use Timp storage and will continue to do so just for the people that work there.
Shane RClean the interior even if the weather wouldn’t allow for exterior cleaning.
Bradley B