I arrived at my original location and my truck was not ready for me. They closed up shop and left me without a key. I was forced to go to a different location and rent a different truck which sent me back about an hour in my move. All the while, my movers were standing waiting around.
CASEY R
Customer Reviews for Towne Storage South Jordan LC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I had no problems with the rental all was outstanding ... A+++++ across.the board
David PGreat customer service. Fast and super easy
Donnald MSeverely overpriced. Only reason this was chose was due to convenience. One and a half day rental with 60 miles drive for $160. Unreal.
noah wAsk them if they want extend their time next time than you Expect them bring it back by before the Store close
Max MDan was fantastic!
LAINI MYou guys are just perfect!!! Great people working there and very efficient!!!
Ricardo SIt would be nice to get my money back from deposit!!
Michael KFirst off, the drop off location that was listed on my contract would not take the truck because "they can't fit a truck that size on their lot". Said location told me to go drop off at the 11297 Redwood Rd location as they have the size to accommodate a 20' truck. Upon trying to drop off at the 11297 Redwood Rd location, I was told "we don't take one way rentals". After bargaining with the person at the front desk, they finally allowed me to drop off the vehicle. Didn't know I'd have to beg to drop off a truck at a uhaul location. Given this experience, I will likely consider not using uhaul for my moving needs in the future.
Doug PEverything was great, except that the windshield, and the rearview mirrors were both very dirty — so visability was poor
KENT NI reserved multiple dollys and moving blankets. They had nothing but did not tell me until I arrived to pick up the truck. The move could have been much easier with a little advanced notice.
KIERSTEN TThe van I rented was dirty, but overall good experience.
Rick ADan at the location was fabulous to work with super helpful and did a great job in servicing our needs for our move. Thanks so much.
Daniel SBe very careful when renting from U-Haul. This location is excellent but U-Haul itself should not be trusted. I used the truck for a total of 8 miles, put in a gallon of gas just to make sure I was covered, and returned the truck. U-Haul then charged me just under $29 for 5 gallons of gas. I have all the pics as well as the U-Haul receipt showing 8 miles of use. Total scam!
Gary SDan provided me with outstanding customer service today! He was professional despite the office being busy when I was there & he managed the multi-tasking very well. I've always had a great experience at this location (I'm a repeat customer) and Dan verified today why I keep coming back. Thanks Dan for your good work today!
NICOLE SHad to use the app since they couldn't add another driver without them being present. Started the process then went home to finish since they said I could add him in the app because he was at the house and I would have his information. After adding the first driver it didn't give me the option for a second so I left it deciding to call U-Haul. Then next morning went to pick up the truck and got on the app and now it had passed picking up the truck and only showed returning the truck. Had to wait for them to open to get the key.
Deanne RLillie is AMAZING. Every company needs someone as awesome as her!!
Darren BSuggest traffic direction for pick up and turn around in the facility parking lot. The trucks need space to maneuver...and I didn't realize it was a circle drive that could be driven either direction. Be sure customers who will return vehicles after hours are aware that they will need to download and use the app. Returning the truck took much longer, waiting for the app to download and then respond. I had to drive back to the truck to take photos (lighting prevented capturing anything worth while) and I was alone, at night. That would be helpful to know at the time of rental. I went inside the store to pick up the truck/keys. I returned after hours. I'm certain this must happen to other customers.
Naomi KVery professional.
Art VExcellent attention, the staff is very friendly 100 %
Carlos RIt is too bad there isn't a better process in place to rent clean vehicles. I bought Clorox wipes and used 5 of them to wipe down a very dirty cab. I bought 3 pack of air fresheners to eliminate a horrible smell inside the van. I ended up using all 3 at once and you could still detect an odor. The prior renter must have had an animal in the cab, there was h Pet hair all over both seats. This is the second time in 3 weeks I have rented a dirty van from this location. I only returned to it because a van wasn't available closer.
Rod HThe van was dirty and the staff very unfriendly
Rod HOther than having to sort out a problem before the rental , the rest of the experience was great. Would travel further to rent from this location again.
KIM OClean the unit before you rente it
Saul GThis was such a great experience all around!!
Joshua KQuick booking. They have availability on short notice. I picked up just after they opened at 8, basically dropped the keys and had an emailed receipt. Smooth transaction and had great customer service, early in the morning and when lines were already starting to form. Jamie (not sure the spelling) specifically was kind and helpful.
alex yEverything worked out pretty good. They went the extra mile to accommodate me which I appreciate..
CULLEY DLocation is hard to get to if your driving south on Redwood road.
Joyce CWoman at front desk was rude/condescending, spoke negatively about other staff, and provided incorrect information about the vehicle. Site is very inconvenient and requires customers to park in the fire lane. I'll definitely not use this location in the future.
Walter SThe person checking me in was excellent! However, the windshield of the truck was cracked down in the middle. I think that was dangerous.
ROSIE CExtremely friendly and helpful service. The biggest issues was the drop off location was not possible to drop off after hours so I had to return to the pickup location and calling to sort that out was very difficult.
Ryan ONothing everything was good amazing service the woman that help me was very helpful and she was amazing no complaints. 100 % would recommend to my friends and family.
Jose SWhen I picked up the truck it had 119 miles left in the gas tank when I dropped it off it has over 140 miles in the gas tank. They charged me a gas fee. Unacceptable!
Leanna HThanks for your help. They were very nice and helpful. This location is much better than the one in Herriman Utah.
Miriam CCraig Bentley was the best. Very informative and helpful.
Ryan DYour app sucks ass.
Michelle SThe staff at Towne Storage are exceptional! Both Craig and Jamie were very accommodating and helpful. They went out of their way to help me. They are both exceptional. I highly recommend.
Barbara CI'm so bad with names but the woman that helped me was so kind and I absolutely would drive down to this location to rent from her specifically. This was my first time renting a moving truck but she was very warm and kind.
Jordan RJust want to say the associates at the counter were so nice and helpful. They even had the truck warming up when I arrived. Best experience I've had with Uhaul ever. Merci
Jeni OThe lady helping me was miserably unhappy? Why ? Upon returning the vehicle tried to charge me for the dolly I didn't request and damages I didn't cause to the dolly. Nickel and dime to death. Don't mind paying but unpleasant service ridiculous!!!
DEREK DGreat experience working with the front desk, when I dealt with the woman in the lot in attempt to conduct a vehicle inspection it was a terrible experience. The woman was demeaning and absolutely no help whatsoever! Ruined my otherwise good experience.
Brian WThe truck had dried mud inside when I picked it up. When I reported it for the second time at drop off, the app charged me $25. I changed my report because I wasn't the one who left it dirty and there wasn't a way for me to say that.
JESSICA CGreat service and great rental experience. Would highly recommend using Towne Storage in South Jordan if you need a truck rental.
Robert CI was greeted with a smile and a staff that wanted to help me get the truck I needed. They were amazing.
Kevin CA very easy location to get in and out of. Managers treat you like family. Very welcoming.
Brendan MEverything was great
Santiago RAwesome service and equipment!!
Nancy STruck was covered in mud, dirty on the inside, smelled like smoke. The person behind the counter was friendly, but I could tell wanted to get out there quickly, so try to talk me into taking it to a car wash to clean off the outside rather than clean it there. I had to help scrub the outside and the inside to make it clean enough to use.
Tom SWe had a fantastic experience and what a cost effective way to make our move easier!
Ramie SI had a good experience. Everything was quick and easy and the truck was great! Merci!
Jesse HI will only recommend this site! They engage with their customers and will go to no end to ensure you're satisfied!
Michael AVery friendly and knowledgeable employee.
Pavel VThank you Towne Storage for making our move much more easier to have the truck and equipment ready and available. The customer service was very friendly and considerate to our family situation at the time. Happy Holidays from our family ro yours.
Talalelei NStaff was very helpful. I was in and out very quickly. No complaints at all.
Jared KSuper friendly and accommodating staff!
Zachary WThe trunk was a little dirty. But overall, fine.
Taylor MMy pickup location was moved. This is the only thing I would mention in a negative way.
KARL sThey said that I left the gas tank below from where I found it, but I even have a picture that showed that the gas was right at the half mark. I think that it could be a mistake, but I hope it does not happen a lot.
Jorge CTruck was having a hart time to start I had to leave it on when I would pump gas every time I turned it off it had a hard time so just left it on also the USB port didn't work so I can play music
Rafael AGreg is an AWESOME PERSON with a great personality and makes sure you have everything to make the worst job in the world (moving) easy and not such a crappy experience! Thanks Greg
Kelly K