The gentleman at the store was great.
stephanie B
Customer Reviews for Tracks Unlimited Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The app on the phone was not user friendly at all. We did call the 800 number for help returning the truck.
Tamilynn WThe location wasn't great cause it was muddy and when I dropped the van off it was an infestation of gnats. The people who ran the location were great and very helpful. I appreciate them
Jerome FU-Haul customer service representative hung up on me & the location closed at 11am on a Saturday. This experience was horrible and I will not be renting again
ARI'ANA BExcellent customer service! Best U-Haul experience that we've had so far! Merci.
Brandi ZProvider at 1160 Albright provided excellent customer service and flexibility.
Tony TMatt was extremely nice and very accommodating. I will definitely be back and highly recommend using this location.
Russell BWe arrived during posted hours but no one was there.
larry tMatt was amazing. He answered my questions. Easy to work with.
Miranda BEverything was great, trailer work great, perfect size, no problems. Very satisfied with everything.
Jeff NCheck out and check in process is cumbersome
April GMr. Matthews provided world class customer service.
Kenneth PKeep up the good work
orell mWe arranged to pick up the truck in Fort Mill. After arriving at our hotel the evening prior to a 9am pickup, we received a call telling us the location had been changed to Rock Hill because the Fort Mill location did not have a lock box for early pick up. So we had to drive an extra 30 minutes x2 = 1 hour to pick up the truck. THEN, upon pick up, a tire was low on air @55lbs. We paid $2 at an air station that let out air - regular air pumps only go to 50lbs. So we found a Goodyear store that agreed to put air in the tire. Another 30+ minutes down the drain. That 1 1/2 hours extra put us in rush hour traffic going through Atlanta. So we arrived in Birmingham 2 1/2 hours later than planned. A Major inconvenience. I will not recommend UHaul to anyone.
William PWas closed, i dropped the keys in a drop box. Very limited space for truck return, but it was fine.
US CDrop off was really easy.
Ashley SCouldn't have had better service! Very easy to work with and very nice!!
Emily RLocation is very unorganized no defined parking spots to trucks and overgrown with weeds, ordered dolly and blankets that were not in truck. UHaul 24/7 app instructions not user friendly
Carl WBetter identification of location. Hard to find on the road. Sign is barely visible
Michael BThe brakes were super sketchy, the suspension was just as bad. Truck had a major pull to both sides while braking and just cruising. My buddy left her wallet in the truck and I was trying to reach out to the company to at least hold it for him and they just kept sending me to voicemail mail and ignoring my call.
Dante DU-Haul changed my pickup location to this establishment over the weekend while they were closed and they were not prepared for my pickup. Additionally the shop employee was 30 minutes late from open time of the store and check-in and pickup took almost 2 hours along with getting a truck that had no gas. The office location did not appear clean or organized and while I love cats, created an unpleasant odor and my boyfriend is allergic. Also, upon arriving at destination the operator let me know that my car should have been attacged with the chains underneath which the operator at this location said was not necessary. Frustrating experience.
Erin Hwell I indicated that I wanted the trailer from Thursday 3-31-2022 until Saturday April 2, 2022 but instead the paperwork indicated four days along with a additional charge of 40 i knew nothing about until on the road I looked at the paperwork. I also returned the trailer on Friday April 1, 2022. I feel like I should be reinbursed!
john wFuck y’all
Duncan MGreat service
PATRICK HMatthew at Tracks Unlimited in Rock Hill, SC went above and beyond to assist me with my rental...he is a real asset to the UHaul Corporation!!!
JOSHUA Ffermé
Debra PRemember the order and maybe stay there till you close
Nicholas VFantastic!
Mark HIt is unprofessional in my opinion.
Chrystal LStaff was friendly and helpful and made the rental experience go very smooth.
Matthew CNo smoking policy inside the truck.
Thieu TYour web platform is slow, clunky and unpredictable. It took almost 30 minutes to pick up my truck because the system wasn't working properly,, nobody answers your 800 customer service number and your web site was buggy with my iPhone. Good truck, poor technology.
Jeffrey Ctrailer leaked, ruined my mattress.
WENDY SFamily feeling and friendly.
Don TExcellent staff
kenneth cExcellent service à la clientèle
Rita TCustomer service was excellent.
Ashley G.
Harvey MBigger uhaul sign
DAVID HIt was in good repair just dirty on the inside
Marie WArrived at the dropoff locarion during non-duty hours and the parking was very limited do to the amount of other vehicles and basically junk in the yard. Had to squeeze in between two other Uhaul vehicles. The grass definitely needing cutting. Don't know about the lighting but i wouldn't want to park out there at night in those tall weeds.
Raymond BExcellent customer service.
Norma WGuy didn't want to offer and assistance with taking two off car. He stated he was not going to touch it.
Baron GNot sure as it was great and I will be using this place again when I need another u haul as I would recommend this place to any one I had no problems what so ever they was nice kind frindley could not ask for better treatment they are excellent
Peggy LI did after hours drop-off, so no real review for the drop-off location. Regarding the drop-off experience - I couldn't get the website to connect with my phone's location, so I downloaded the app, and that worked. Also, it looked like I was given a refund, which was nice of course, but unexplained.
Jack Nwindow left down on drivers side. The seat was rain soaked, the door handle was full of water, I had to sit on a blanket to keep my clothes dry.
Thom HThe drop-off location was easy to find but only place available to Park and leave this 26 foot truck was in mud near old trailers. It was not as professional looking as pick-up location.
Marco FStaff "Mike" is awesome. So willing to help me through a difficult and challenging time. Way to go Mike!
John G