Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Easy to reserve what I needed and great customer service.
Christopher Douglas
Évaluation :
4
Everything on the pick-up end as well as during the trip were fine.
christina drake
Évaluation :
5
Loved the way trailer pulled.had extra chain for securing car
James Knight
Évaluation :
1
Relocate truck to the preferred location or subtract the round trip mileage from the preferred location.
MICHAEL SHORTES
Évaluation :
5
I had made an online reservation to pick up the trailer in DeSoto Texas. When I arrived they did not have the trailer so I had to drive to Midlothian to pick it up.
Stephen Svoboda
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike Gilthrist
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
darrell kocian
Évaluation :
3
Everything was good.
Donna Price
Évaluation :
5
Wry Friendly place to do business with! It was convenient and also fast and courteous. Thanks!! I if I need to rent a H-Haull truck again, I will go there to do that!!
W Lewis Bledsoe
Évaluation :
5
Great service at this location.
Larry Huntley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Vaughn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry Smith
Évaluation :
5
I reserved my equipment from the location in Waxahachie texas 2 weeks in advance, a 26 foot truck, at 12x6 enclosed trailer, and a 12x6 open trailer, all to be told I had to pick up my equipment from 3 separate locations. I had to cancel the 12x6 enclosed trailer because it was just too far away to get and it therefore has delayed my moving process by 2 days. It is the failure of u-haul as a company that the equipment was not all at the same location as promised. The midlothian location is wonderful as well as the staff. But the fact I was told to go to 3 separate locations to get my equipment that was reserved initially at 1 location, is ridiculous
Zachary tetreault
Évaluation :
5
N/A same as above
Robert Thomas
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gerald Needham
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN HARLESS
Évaluation :
5
Drop off was after hours.
Amy Nutt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Ryan
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dorothy Garrison
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Brown
Évaluation :
5
Great location, clean trailer, and really nice office employee! We will definitely try to use this location for our future U-Haul needs!
Kimberly Wood
Évaluation :
5
Great customer service and excellent experience provided by Michelle at our local location. Thank you. I will be back.
MAT WILSON
Évaluation :
5
The location was great. The woman working was shutting down and even though we had self pick up, she still waited to assist us and make sure we didn't have any problems getting the truck.
Morgan Harkins
Évaluation :
5
Customer service was excellent.
patrick logan
Évaluation :
5
Exceptional experience, I will recomend.
JAMES KISER
Évaluation :
5
The rental was easy and I had good customer service !
Piyush Khare
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENNIS MILLER
Évaluation :
5
Nothing to improve but just want to say the lady who works there is very friendly and helpful and because of her I will highly recommend this location.
Jeffrey Askin
Évaluation :
3
The customer service was great, and I appreciated the help when the UHAUL app wasn't working. My main issue was with the condition of the truck. The tires were out of balance, so driving on the freeway turned had us holding on to a bucking bronco instead of a large truck. Given the older nature of the vehicle, I could look past the older condition of the cab, but it didn't feel as clean and taken care of as the UHAUL we had rented the week prior from another nearby location. Despite the less-than-optimal condition of the truck, we still managed to move and got there safely. We just wish it was in a better-maintained truck.
Austin Hailey
Évaluation :
5
From the time I rented the space to my moving out of town my property was well taken care of and safe. Thank your for your facility when I needed it fast to move out of my apartment at the end of my lease.
Deborah Melonson
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Expérience générale
Évaluation :
5
Always a good experience.
Brian Sikes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danny Pearson
Évaluation :
5
I had a great experience! Will always use this facility.
david barrientos
Évaluation :
5
All good!
Doug Henning
Évaluation :
5
Le client n'a pas laissé de commentaire.
ron beaty
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT Shelton
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bryan Wendt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Pontuti
Évaluation :
5
Michelle at this location was super friendly, pleasant & Super helpful.
micheal kirby
Évaluation :
5
Everything went well.
Oluwabusayo Akinpelumi
Évaluation :
2
Le client n'a pas laissé de commentaire.
Jeffrey Greiner
Évaluation :
4
Le client n'a pas laissé de commentaire.
james haba
Évaluation :
1
Le client n'a pas laissé de commentaire.
Carlos Lorduy
Évaluation :
5
Location was ready for me and had me out the door quickly. Nice job
Wesley Simon
Évaluation :
5
no comments not applicable. the location was closed.
DIAMOND RODGERS
Évaluation :
5
Le client n'a pas laissé de commentaire.
gabriel acevedo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ross Walker
Évaluation :
5
not applicable just mobile drop off
Nicholas Schutz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erendira Ramirez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Toni Nutt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Cantrell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Buck
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvonne Cooper
Évaluation :
4
Fast service
Richard Pena
Évaluation :
5
Nothing! Customer service was the best!!!!!
James Koffeman
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandis Gonzalez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon Miles
Évaluation :
5
Michelle was very helpful
Gwen Pierard
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Expérience générale
Évaluation :
3
truck smelled of smoke, had ashes on dashboard, it was filthy and we needed to clean it down
Mary GiambrunoFuge
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darren Martin
Évaluation :
2
Had issues with dead battery in truck and had to get a jumpstart from a samaritan since Uhaul wanted 1,45 hour for road side maintenance to help. The whole online pickup for the truck wasn't all the easy to use either.
Joshua Gillispie
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kathy Seago
Évaluation :
2
Le client n'a pas laissé de commentaire.
Michael Talen
Évaluation :
5
Le client n'a pas laissé de commentaire.
MILAN SMITH
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jonathan Jorgensen
Évaluation :
1
Remote vehicle access/connectivity issues
Virtrual pick-up should be avoided - too many glitches
Time - Took about 1,5 hrs. to get equipment
Front end of truck vibration, alignment or suspension problems
Staffing would really help
Nathan Aguayo
Évaluation :
1
This was a horrible situation. The facility was "temporarily closed". My reservation was changed to this location at the last minute. I had planned to purchase shrink wrap, but wasn't able to. If I had been told what to expect it may not have been so bad. The location added an additional 20 miles to my drive. Also, I ordered moving pads, and due the facility closure, I didn't have any moving pads.
Andrea Pylant
Évaluation :
4
Pretty easy pickup/drop off
Angel SOTO
Évaluation :
3
I often pull a trailer with my vehicle that is much heavier. I was surprised by the long stop distance with this trailer. I don't think the braking system is functioning properly. Even when empty I felt that only the brakes of my vehicle did all the stopping. Lance
Lance Bruening
Évaluation :
4
If you have a certain time to pick up your equipment make sure you are there when you say. If not it becomes a first come first serve issue. My person was very nice and engaging. However, the policy of Uhaul suggest dont be late in picking up your trailer.
Travis Strange
Évaluation :
4
Did not have a furniture dolly. I should have been contacted in advance, so I would have time to find one. Blankets were not preloaded in truck.
Ronald Morgan
Évaluation :
3
No service to do the off hour pickup on your phone… took almost 15 min to try and get internet access driving up and down the highway… called customer service and spoke to Steve who was useless and didn't provide any help or assistance picking up U-Haul. 0/10 don't recommend and won't be using this location again. Will be leaving a Google review to warn others
Breana Glaude
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vanessa Friend
Évaluation :
5
This was such an easy transaction! From beginning to end, Triple M made it so easy!
Carsen Bates
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah Wolf
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Johnson
Évaluation :
5
I was happy how fast it was to pick up the trailer and the agent was very friendly for both pick up and return.
Scott Perlmutter
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gabrielle Walker
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Barnett
Évaluation :
2
First of the service lady was EXCELLENT. However, try getting a cell signal to do a mobile check-in. Almost IMPOSSIBLE. So mobile check-ins in timbuktu is not ADVISABLE. To counter this I WOULD SUGGEST that the location make available their internet WIFI so I can mobile check-in.
Jeffrey Mendonca
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Barnett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rob Cline
Évaluation :
4
Le client n'a pas laissé de commentaire.
marcelino del toro
Évaluation :
5
Michelle is excellent!
Thomas Blake
Évaluation :
3
Le client n'a pas laissé de commentaire.
Audrey Phillips
Évaluation :
5
With all the details of our cross-country move, it was so nice to be able to drop off the truck, trailer and keys after hours:-)
Sean Spoelstra
Évaluation :
5
Le client n'a pas laissé de commentaire.
sheldon clark
Évaluation :
3
The issue is not with the pick up and drop off locations. They were both excellent. The issue is with uhaul support follow up Our uhaul trailer had a tire blow out. I was told I would receive a call regarding issues around the repair. Today is the 3rd business day without any contact. Not satisfied.
Susan Simone
Évaluation :
1
The woman running the location arrived and opened several minutes late. When we arrived we pulled up alongside the building as the entire lot was gravel and we were trying to ensure we were not blocking the trucks in front of the building. The woman pulled in and parked across from us and got out and in a very unpleasant manner said, "Would y'all I've your vehicle? You're blocking our parking." There were not signs and the parking lot was all an unmarked gravel lot. When we walked in I said, "how do you think we were to know that wa your parking spot?" She replied, "That's why I asked you to move." I said, "no, it was the way you said it and it was rude!" She then proceeded to tell us that she just doesn't take it from people anymore because too many have been rude to her. She was very unfriendly and unprofessional and NEVER apologized for her behavior. We were even considering storing our boat in their storage facility but will not entertain that idea any longer after witnessing her idea of customer service. She also continued talking poorly about uhaul in general and this is not someone I would want representing my company at all.
scott mckee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tony Ripley
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARVIN MCCOY
Évaluation :
5
Le client n'a pas laissé de commentaire.
JoAnne Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl Jackson
Évaluation :
3
Le client n'a pas laissé de commentaire.
Steve Manning
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Barbee
Évaluation :
2
The truck feels like it's going out. It need a tune up, brakes, the ignition wouldn't let me put the key into it half the time I'd have to wiggle it around and push it back in to the steering column the bottom of the steering column looks like somebody has tampered with it the vehicle itself was dirty when we first got it the brakes squeal really really bad. And the steering column is very loose I had the steering wheel cocked to the left at the 90° position and I was still moving straight. Truck looks like it's been rented out to every under the table money grabber that can haul anything from one point to another in the DFW area the location itself is way out of the way and I only needed 20 miles to go from my house to my storage unit and wound up using more miles just taking the vehicle from there and back it is on the other side of town in the middle of nowhere farmland. If I didn't have any other choice I wouldn't have picked this truck I would have just left it right where it was and canceled my reservation and went and found something else.
Robert Choolagian
Évaluation :
3
Your reservation system is terrible. I was bounced around to different locations. I even had one location tell me that they only rent for 8 hours vs 24 hours. I am very disappointed
RALSTON RUSSELL
Évaluation :
5
Very helpful getting the trailer set up and tested.
Scott Stewart
Évaluation :
5
Second time wev'e used Triple M... for the same rental, too. Smooth rental. Thank you, guys!
Mat Parker
Évaluation :
2
They Changed our pick up time originally booked from 830 to noon. Found that out when we got there to get truck. Fortunately we didn't have to wait until noon to get the truck however, we couldn't unlock the truck the code was not working ,and no attendant there to help. Then we had to wait over an hour to get somebody there to get the entire issue resolved. In the meantime location is out in the country and there's no Wi-Fi. Once we finally received a truck it was clean and in good condition. wasted about an hour and a half of our time in time we were paying movers for the shenanigans.
Lisa Yarbro
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK EUBANKS
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonard Drake
Évaluation :
5
The lady from Pennsylvania was a life saver… She was an amazing hostess… We appreciate all her help and would say it’s one of the best experiences we have ever had with a storage facility.
Muradija Sinanovic
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Expérience générale
Évaluation :
5
Excellent staff and facility !
Corey Crane
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Expérience générale
Évaluation :
4
Great customer service! Very clean
Crystal Kirby
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Réservation
Évaluation :
5
Staff was always helpful. The location was very convenient.
MICHAEL MILLER
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Expérience générale
Évaluation :
4
Service and hospitality was superb.
Privacy Request
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Premières impressions
Évaluation :
5
Excellent customer service and very clean. Owners are helpful, kind and courteous.
Privacy Request
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Premières impressions
Évaluation :
3
all good
Privacy Request
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.