Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The elevator was broken when I came with movers. The movers had to take the steps from the lower level. This cost me so much money due to the elevator being down
LaShunna L
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
James M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allison M
Évaluation :
1
Le client n'a pas laissé de commentaire.
latasha l
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharlie D
|
Premières impressions
Évaluation :
1
Customer service was poor trailer/hitch was defective and I was overcharged
Ashley D
Évaluation :
5
I appreciate this storage very convenient, cleaned and maintained.
MY'COLE Y
|
Expérience générale
Évaluation :
5
Potent deodorizer smell!
Graig L
Évaluation :
5
Le client n'a pas laissé de commentaire.
bangaly f
Évaluation :
1
Le client n'a pas laissé de commentaire.
Chantay F
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAGTAR K
|
Premières impressions
Évaluation :
2
Very rude
Sherri A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT A
|
Expérience générale
Évaluation :
2
I didn't get all the equipment that I had ordered and then the truck door got stuck open in the middle of pouring rain. Then i returned at the right time and was greeted by a very rude worker. The truck was due back at 7 and I was there at 756pm, and they had already closed but the worker didn't check the truck in when i gave her the keys. The following morning, I get hit with being charged another day because the night before I guess the ladies were in a hurry to get off, causes issues with other transactions. It's been now 48 hrs, and have yet to get my refund. Now who is going to pay overdraft fee for the bill that won't get paid because of Uhauls fault?. This was the worst experience moving ever.
Rachelle S
Évaluation :
3
For the most, the facility appeared to be clean. I rated average because of the mess of items at storage load area and the rat traps inside the unit.
Carol L
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nathan R
Évaluation :
5
Location was great. Super friendly woman behind the counter. The app to return the van, however, was not working and did not let me check the van back in. I had to use the web which was fine but the app experience was an annoyance.
Robert B
Évaluation :
4
Le client n'a pas laissé de commentaire.
KENNETH G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeff M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly R
|
Premières impressions
Évaluation :
1
Worst customer service from the Manager "Rob". It took me 55 mins to check out my vehicle through the mobile checkout option and ended up having to wait for home to open his location. The truck and key was misplaced and he had no remorse! I would never rent from this location or recommend renting from this location, let alone uhual!
Kevin D
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROSALINE M
|
Premières impressions
Évaluation :
2
They inconvenient me on 2 occasions by having me locked out my storage with head up they both were mistake on there part..they acted like they didn't care about my time..
CHARLES S
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Timothy E
Évaluation :
5
Easy dropoff and friendly service!
Raquel K
Évaluation :
5
Nothing the ladies down there on Dalton are great
Terrell W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith B
Évaluation :
4
Staff was helpful and knowledgeable
Anthony M
|
Expérience générale
Évaluation :
5
Keep it just the way I experienced it. You really have good employees and they all seem happy to be of assistance .
MARVIN S
Évaluation :
5
Le client n'a pas laissé de commentaire.
erica w
Évaluation :
5
Perfect. Easy and affordable
Ken S
Évaluation :
5
Le client n'a pas laissé de commentaire.
erica w
Évaluation :
5
Le client n'a pas laissé de commentaire.
tom s
Évaluation :
5
Nothing you guys are doing great Heidi is a great employee she actually helps the customers and walks them through the whole process totally professional I'd highly recommend
Joshua A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meera H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathi O
Évaluation :
1
This location struggled to get my U-Haul reservation correct. I ordered 2 one way 26' trucks with vehicle transportation trailers and they messed it up. I had to spend extra time when returning the equipment because on my paperwork it had the correct return location for each truck but somewhere in the system they mixed them up. When people are moving, it is already a stressful time and I had time constraints which were affected by U-Haul's inability to figure out the paperwork on their side. Very frustrating and time consuming experience. I have been a repeat customer and it seems each time I use U-Haul, the level of service continues to get worse.
Kelly S
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT A
|
Premières impressions
Évaluation :
5
No comments
Minuette D
Évaluation :
5
Le client n'a pas laissé de commentaire.
CANDACE C
|
Premières impressions
Évaluation :
5
The agent was very helpful and nice
Jamie G
Évaluation :
5
I used the counter to check in. I-Haul associate was very friendly and quick to process my reservation. I used the app to return the vehicle and it was very easy to get the vehicle back.
Regis S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jesse B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ismael G
Évaluation :
5
Le client n'a pas laissé de commentaire.
SONYA M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
fairley b
Évaluation :
5
I wanted to recognize a wonderful staff member who made my experience 5 stars Heidi. She was professional, knowledgeable, and really made my rental experience the absolute best!
Tracy B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lonnie W
Évaluation :
5
THE STORE MANAGER THAT HELPED ME WAS AMAZING!!!!
Penny S
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAQUANN W
|
Premières impressions
Évaluation :
4
The rental van has an extremely strong smell of cigarette smoking. My clothes and hair smelled of smoke. When I asked for another van I was told there were no others to exchange.
Jenelle H
Évaluation :
5
Professional team. I was in and out quickly when returning equipment. Large quantity of rental equipment on hand at this location.
JOSEPH M
Évaluation :
5
Jerome was great! Made my rental process easy for pickup and drop off!
Erin R
Évaluation :
3
moving boxes were fairly clean but confusion over pricing took return time to ridiculous levels. Finally resolved with refund after 45 minutes.
James R
Évaluation :
1
The people that work there to be more professional never going there again
ARIANA C
Évaluation :
5
Le client n'a pas laissé de commentaire.
MONIQUE R
|
Expérience générale
Évaluation :
5
The van was ready when I arrived. The staff was friendly and everything went smoothly.
Kimberly T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph B
Évaluation :
5
Staff were very helpful and friendly. Helped step me through the process, showed me what I may be doing wrong with the app, and then took care of the check-in process for me.
William W
Évaluation :
5
Excellent service à la clientèle
Venus B
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lawerence B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kahliya M
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sharmiar L
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
VIKRAM K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sallie A
|
Premières impressions
Évaluation :
3
too expensive for such a small place..
DEONTRINESE W
|
Expérience générale
Évaluation :
1
Tried to use the online check-in with the app. This took longer than had I gone to the counter because it required my supplying the same information that I gave on the website when reserving the truck. Finally had to go to the counter anyway. Upon returning the truck, I was told there would be a charge of $37,35 for gas (at $4,75 per gallon). I knew I had to pay for gas that I did not replace, but they CLAIMED I used 8 gallons of fuel. The odometer showed ONLY 20 miles traveled upon returning. That calculates to 2,5 miles per gallon. You may think I am sutpid, but I know that truck gets better than 2,5 miles per gallon. This is fraud!!! Believe me, my public reviews won't be so kind..............
Rod G
Évaluation :
5
I love this location. They are very quick and professional about everything.
Raquel B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abraham Q
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eoki H
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIANDRE P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eboni P
|
Expérience générale
Évaluation :
5
the check inn man was very nice and quick to finalize drop off
James V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon M
Évaluation :
1
Key was not brought with the lock and then was lost by facility and unable to be brought the next morning. My son had to drive out to the facility to get the key later that next day long after his help had arrived to do the unloading
Loretta J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corbin P
Évaluation :
5
Le client n'a pas laissé de commentaire.
MONIQUE R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juliana G
Évaluation :
4
Le client n'a pas laissé de commentaire.
JANA T
Évaluation :
5
nothing- it was great!
ray B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roosevelt J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth S
Évaluation :
1
I work downtown in the business district and our company needed to use a rental truck. I was excited to know there was one so close. However, the guy at the counter when I rented the vehicle on Tuesday morning seemed very put out and bothered to assist me. I work in customer service and would suggest that better training or an alternative front desk person is needed if you want customers to return. The guy working with him behind the counter seemed fine and went and got the truck for me and was honest about the truck not being full and only on 3/4 of a tank. When I returned the truck the two guys that I talked with seemed fine and willing to help if I needed it. Unfortunately to avoid the chance of another bad experience with the guy I rented with I am not sure I will use this location the next time our company needs to rent a truck. I also never got a receipt once I did the self checkout but did get a survey. I hope I can get that figured out.
Charlie S
Évaluation :
4
I've been to this UHaul location more than once and each time, there were helpful people and totally unhelpful people working. My latest drop off story is that I was at the UHaul location shortly before they close at 7:00. I went to the return equipment line and there was a truck in front of me, so I waited. After 10 minutes, I walked to the office and they had just closed. I told the manager my predicament and she told me to just "back up the trailer and I'll check it in the morning." I'm not good at backing up and couldn't get to the lot she told me to park in. A nice worker (guy with a grey beard) unhitched the trailer and just pulled it to where it needed to go. He was very helpful and very nice - and spent the extra 5 minutes with me to return my trailer.
Jean T
Évaluation :
5
Everything was beautiful, I couldn't find me a place to move, so I decided to stay in my apartment. I really enjoy this place for a short time. I really enjoyed the ti that I had wit you. Thank you. Rose Tims !
Rose T
|
Expérience générale
Évaluation :
1
I reserved a cargo Van for pickup at 10am when I got there the desk said we don't have any vans I told him this is my reservation number and it's confirmed then he became rude and told me there's nothing he can do I need to talk to his manager
I talked to his manager and explained what's going on but he also acted very rude and left me waiting for about 15 minutes with no answer and having no choice I decided to rent a 10 foot truck that I didn't reserve or need
This place needs new employees that care about customers
Fouad S
Évaluation :
4
Needs more Karts, better floor direction and more inside pickup/ drop off car space.
melvin c
|
Expérience générale
Évaluation :
5
It is a very good facility and always clean
Antoine J
|
Expérience générale
Évaluation :
5
Staff could be friendlier they always have a look of inconvenience on their faces whenever anyone is in there asking questions
James M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gilbert A
Évaluation :
5
Le client n'a pas laissé de commentaire.
D'NEECE T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dandrell m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rose T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lanita C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Priscilla R
Évaluation :
5
As I said before customer service was excellent
Marsha R
Évaluation :
5
Keep with the excellent customer service.
Marsha R
Évaluation :
5
You guys were great
Jhaveair S
Évaluation :
3
The online service was great. only complaint I would have is a big water pipe going threw my storage unit made it very difficult to move in. Also it takes up space
Erika A
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
August N
Évaluation :
5
Excellent place
PALANIKUMAR A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theresa R
|
Expérience générale
Évaluation :
5
People are friendly and knowledgeable
Robert S
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holly B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kaitlin S
Évaluation :
4
I didn't like how I was charged for 100 miles up front...first couple times I used a uhaul I got asked what miles I needed...I had just enough money for a day of using it...the miles I thought I was going to use...and then gas to put back in...since I got charged 100 upfront I didn't have money to put gas back in then got hit with a surcharge
matthew b
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLIFFORD M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Veleda S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
TAKENYA D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tawayna B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia T
Évaluation :
5
Le client n'a pas laissé de commentaire.
EBONEY H
|
Expérience générale
Évaluation :
5
The staff and managers were 1st class. This is an top tier facility.
GREGORY L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Core R
Évaluation :
5
Le client n'a pas laissé de commentaire.
SONYA M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michaelk I
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian E
Évaluation :
5
Le client n'a pas laissé de commentaire.
sanjivkumar p
Évaluation :
4
Le client n'a pas laissé de commentaire.
Capriesha W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia P
Évaluation :
4
Le client n'a pas laissé de commentaire.
Eleanor H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher J
Évaluation :
5
They are always helpful & friendly.
Donna B
Évaluation :
5
Everything was great from check in online to check out in person, professional customer service.
James S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corbin P
Évaluation :
5
All is good
MARVIN S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matt B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corbin P
Évaluation :
5
Overall it's about the customer doing what they need to get the job done
Camella H
Évaluation :
5
Other than some minor difficulties in linking my account with my rental, which the staff quickly helped solve, a fantastic experience. Staff in the office was phenomenal, super friendly, super quick, made the moving process headache free every time.
Samantha A
|
Expérience générale
Évaluation :
3
Was my account severely OverCharged?! No Way did my latest truck rental @$80 hold total Double @truck return! I Demand a review of the charges and proper adjustment regards my account. ...Else, U-Haul is fine w/ me.
PATRICIA K
Évaluation :
5
Le client n'a pas laissé de commentaire.
John S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corey S
|
Expérience générale
Évaluation :
2
I had to check-in myself at the desk, instead of the rep helping. I had to check my vehicle back in while the reps sat at the desk. taking 16 pictures while the app crashed. It took me 20 minutes to return the vehicle. When it was in hours and reps were doing nothing.
Lucas S
Évaluation :
4
All is good, Thank you UHaul
patricia k
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
JASMINE S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
kelly w
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet T
|
Expérience générale
Évaluation :
5
Excellent staff. Very clean facility.
CHARLES V
|
Expérience générale
Évaluation :
5
It was nice having my stuff safe for a year. It smell like a sewer had busted. The smell was horrible
vanessa g
|
Expérience générale
Évaluation :
5
The storage facility is extremely clean and very well lit. The convenient, clean, and spacious restrooms were also a plus. Occasionally, the sliding doors between the 1st floor area where the carts are stored and the garage bays were locked during non-office hours. This was VERY inconvenient, as I was not able to pull my car into the garage bays at night or early morning. Otherwise, the facility is great.
WILLIAM L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
De'Asia B
|
Expérience générale
Évaluation :
5
I had a great experience at this uhual multiple times , staff is friendly and helpful and when I had any questions or problems Rob was happy to help ! I would recommend this uhual location over any other one ! Thank you !!!
Brianna S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
SALEEM T
|
Expérience générale
Évaluation :
5
Heidi went above perfect customer service. I've been to a few different u hauls and this one is the nicest I've been at especially for size and location of the city
cash b
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
YATEIA J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MYESHA J
|
Expérience générale
Évaluation :
5
The was very helpful understanding generous and very considerate
Nicole P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily S
|
Expérience générale
Évaluation :
4
Code keypads don't work properly
John D
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jackie h
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
JANESSA B
|
Expérience générale
Évaluation :
4
I had one issue and that was the end of the end of the new deposit amount was not shared the increase on the weekend gas mileage was different from the times that I've rented before it has always been 69 or $.79 per mileage on the weekend but the clerk said that it's always been $.99 on the weekend and that is not true and I have proof to show that my mileage is always been on 69 or $.79. I like to know these things prior to renting and not when the transaction is made.
Lettie R
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
hattie h
|
Premières impressions
Évaluation :
3
The billing kinda sucked since it took my money out so my accounting was accurate for a period. Then somehow all of the bill was placed back into my account so my numbers were way off and I spent money I didn't have. Perhaps this was my fault but I never would have had this issue if the billing was straightforward in the first place. Billing was for the truck I rented along with this storage facility
ANGUS C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiera K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quran C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
gregory w
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LaShunna L
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tashima m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIFFANY E
|
Expérience générale
Évaluation :
5
Jerome was very nice and helpful.
Brittany B
|
Premières impressions
Évaluation :
5
The Staff Is Very Helpful.. Thank You!!!
SONYA M
|
Premières impressions
Évaluation :
5
The staff were all helpful and friendly whenever I interacted with them by phone or in person. My transactions were seamless and quick. The storage area is CLEAN and it smells clean. I saw housekeeping and maintenance staff inside working. The van I rented was clean. Again, check out and check in was quick and easy. I highly recommend this facility located at 2001 Dalton Avenue, Cincinnati! ⭐️⭐️⭐️⭐️⭐️
Delores W
|
Expérience générale
Évaluation :
5
Hiedi was very helpful 5 stars
DANA J
|
Expérience générale
Évaluation :
4
Hedi is the backbone to this U-Haul location. Very professional, knowledgeable and hard working. The next time I decide to do business again, i am going to make sure i deal with her "only"!! She makes the process smooth & easy. As far as im concerned, Hedi has my vote for " Employee of the year"!!
Von T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dbronte C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip M
|
Online Move In
Évaluation :
5
Didn't rent the unit. We were close on the other side of town.
Phillip M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony M
|
Premières impressions
Évaluation :
5
Excellent customer service from our first rental, use of the storage facility, to the second rental and eventual check out. A great offer/program perfect for college kids changing apartments. Je les recommande fortement.
Emma K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOUGLAS M
|
Expérience générale
Évaluation :
5
The staff was friendly and helpful, the facility was clean.. I would highly recommend this UHaul location!
Chapin F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NICHOLAS M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN S
|
Expérience générale
Évaluation :
1
I had multiple issues with setting up a storage. The first one they gave me had stuff in there and the had to move me an another unit. It's took like an hour to make the reservation and then when I got there the reservation needed to be changed
Mohamed K
|
Premières impressions
Évaluation :
5
Very clean facility. Smells great. Staff friendly and helpful. Security measures in place. Carding in and out to use/get in to the building. Would recommend this facility.
Delores W
|
Premières impressions
Évaluation :
5
Great storage facility. It was better than my expectations. Very clean. Smells clean. Staff nice and helpful. Security measures in place and working each timdd Ed I came to the facility. Je les recommande fortement.
Delores W
|
Expérience générale
Évaluation :
1
Staff and especially the General Manager was rude not helpful in any way showed no type of remorse or understanding for people who have jobs and that work so I was unable to retrieve my things worst storage place ever I do not recommend the staff there only wants to see what they can get for themselves out of auctions and people personal belongings they never call rumpke to pick up anything instead of helping people they ruin them
Chiquita W
|
Expérience générale
Évaluation :
5
Nice and friendly
Anjenette D
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cathy M
|
Premières impressions
Évaluation :
5
Heidi was great Jerome and the new young female manager, We're amazing. I appreciate your help sorry for the mess you all were closing in 15mins Oh the ower with glasses went above and beyond I can keep going on THANK YOU I'LL BE BACK SOON I WILL NEED A TRUCK FOR MY 85IN SCREEN.
Christina C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sana S
|
Expérience générale
Évaluation :
5
Very clean. Well trained staff!!!
michael t
|
Expérience générale
Évaluation :
4
The woman named April in the storage area in exceptional. You seriously need to commend her. She helps everyone. I stood in line and 4 people ( helping 1) ignored me. April walked in for her break. Acknowledged and helped me. Stopped her break and went back to storage. I've been in and out of the facility for 2 months. Every time I'm there April is on the move and helping everyone. She is literally the one person that helped me with EVERYTHING! She has amazing customer service and she's a worker. You should be thankful you have her at the facility. I was very glad she was there!!!!!!!!!!!!
Karen K
|
Expérience générale
Évaluation :
5
Everything was good up until I left. I found mice droppings in my storage and I didn't have no food in my storage unit at all.
talisha h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
April P
|
Online Move In
Évaluation :
5
Everything went great!
Yolanda M
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sonya M
|
Expérience générale
Évaluation :
4
Haven’t had the whole experience yet
Valerie W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
cuyler K
|
Expérience générale
Évaluation :
5
Great service from the staff. The facility and van were clean. I am very pleased with this establishment.
Delores W
|
Premières impressions
Évaluation :
5
🕊Heidi was very professional and helpful!
Lonnetta P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mekeda o
|
Expérience générale
Évaluation :
5
I had alot of questions Heidi was very helpful & had a great attitude
DANA J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY S
|
Expérience générale
Évaluation :
5
This establishment is so incredibly nice and helpful. It's spotless and everyone is so nice an available. The young lady that checked me in was amazing! Merci
Karen K
|
Online Move In
Évaluation :
2
Le client n'a pas laissé de commentaire.
jerome g
|
Expérience générale
Évaluation :
1
The supervisor were very inconsiderate and rude!!! They sneaky and definitely NOT to be trusted at all.
Chetonia J
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
YOACHIM J
|
Premières impressions
Évaluation :
5
The staff was very polite, they me feel comfortable and yes I will always use the storage in the future. And relate to family as well as friends.
Ivory F
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
SEAN F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tashima m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason M
|
Expérience générale
Évaluation :
5
I would highly recommend the Uhaul on Dalton Avenue, Cincinnati. Great staff clean place decent pricing!
samantha b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rosemary c
|
Premières impressions
Évaluation :
1
Very poor no communication
Toriauna A
|
Expérience générale
Évaluation :
5
Staff was wonderful, this is one of my favorite locations to do business at.
Saretha B
|
Expérience générale
Évaluation :
3
As I was bringing my things to my new location, I would notice roaches in the furniture, and bags coming out t Into the new resident. Then I was told my things would be auctioned out, I couldn't afford to bring the bugs. My overall experience with the location and staff was amazing for sure. Just wished I could have be compensated.
WILLIAM A
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Madison C
|
Online Move In
Évaluation :
5
Heidi was amazing. She obviously did many jobs. She was kind compassionate and funny when I really needed it. Helped us so much. Rob was great too. I spoke with him early in the am. He helped me with a problem. I got to meet him that evening. Great crew !
Marci B
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tameka A
|
Premières impressions
Évaluation :
4
Whoever the lady was that checked me and booked my storage locker on my appointment day was The Best!!
melvin c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY V
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lacora C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julia D
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
St L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jonnita j
|
Expérience générale
Évaluation :
5
I shopped several facilities before deciding on UHaul. The staff and the service they provided was the deciding factor on choosing U Haul frankly.
michael t
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
John c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hakeem g
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Willa E
|
Premières impressions
Évaluation :
2
The line was very long to get helped, so it seemed to make the reservation we made irrelevant. Employees weren't friendly, had an AirPod in one ear, and talked so quietly that I barely knew what I was agreeing to. I requested a 5 x 10 unit and they gave me two 5 x 5s, which presented some difficulties for making my things fit. They also only gave me one lock, so I had to go pay for another one even though it wasn't my fault I was given two separate storage units. And when I paid for the additional lock, the employee didn't even hand it to me. I had to go ask another employee to give me one of the locks because I just purchased it and wasn't given it. The carts for bringing in our stuff to be stored were convenient though and the price wasn't terrible.
Sarah B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GUYSONJA W
|
Expérience générale
Évaluation :
3
The staff was very courteous and helpful upon check-in, but the elevator stopped working mid-move preventing us from accessing our LL storage, and the uhaul staff became irritable as I looked to them for solutions. As a result of the inoperable elevator, I had to pay moving company for the (2-hr) additional and totally unexpected wait time to have the elevator fixed my maintenance. I would not recommend a storage until that requires elevator access at this location.
Clare B
|
Premières impressions
Évaluation :
2
They were not transparent about how much the storage would cost
AARON C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUSSELL G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LIROI K
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carlton R
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
jerry f
|
Premières impressions
Évaluation :
3
I don’t know who I need to talk to but they charge me for the tow thing it supposed to be free cause I was helping out and also I didn’t get no discount or credit for it.
Lakesha D
|
Premières impressions
Évaluation :
5
N/a
Nathan P
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
William T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lakasia w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence R
|
Premières impressions
Évaluation :
5
Perfect customer service
Jaquay F
|
Premières impressions
Évaluation :
5
Awesome staff, very courteous.
JON C
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dawnya F
|
Expérience générale
Évaluation :
5
I was very pleased with the Dalton location. It was first time using this location and I would highly recommend friends and family to go the Dalton Location. Even the staff was professional and quickly served me with EXCELLENCE.
Lettie R
|
Premières impressions
Évaluation :
5
The evening manager was awesome, she made me very comfortable. Besides the card entry for storage it was very good.
Marena W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mardell L
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
jerome g
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
NAKELL W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Connie G
|
Premières impressions
Évaluation :
5
The quy that serviced me goes above and beyond he very quick and precise great clear customer service skills he’s also very easy going with changes when they need to be made .. he’s definitely the reason I’ve returned to this location twice this month .. he’s certainly a great asset to you alls UHaul team ..
MARTISHA R
|
Premières impressions
Évaluation :
1
My belongings were stolen by an employee who stated that in your policy you keep an extra key in case I loose mine thinking positive cause I do loose things I never thought he would lie like that he watched me since June last time there sep 7th went there oct 16th and all my stuff was gone. The lock was put back on and we are the only two who had a key. That's not even your policy so he was up to no good from jump. Very deceitful and wrong. I had 15000 dollars worth of stuff 30 pairs of shoes Jordan's air max etc clothes purses things given to me bags dishes custom made shoes heels I mean they took everything. And left some of theIR things in it and tore up the stuff that's still In it. I'm very upset and very disappointed and I want all my money back. They stripped me for everything I got 3 pair of shoes now AND NO CLOTHES. Something needs to be done QUICKLY. He lied to me and I trusted this place why even suggest that if it's not your policy. a faux fur crop coat name brand hoodies hats glasses. Damaged my tv and everything they left. I'm hurt.
DACIA W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GWENDOLYN B
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle
SHELIA R
|
Premières impressions
Évaluation :
3
Lost my car keys there asked the General Manger if he could play the parking area cameras back GM insisted the cameras were live only then when I inquired about storage cameras where I just put my belongings he stated those do record. Now I'm out of $850 key fob and haul couldn't help me sadly
Mya P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robinsons H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Stephen S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANTE P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard C
|
Expérience générale
Évaluation :
5
I would like to know where you get your wax for the floors. They are so shiny.
ADILAH A
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tovara G
|
Premières impressions
Évaluation :
2
I paid to much look it up we went for your place to cornrain then back to your place not use much gas or miles so let me no paid yous a hundred dollar n only got back 18 dollars wow
DANA S
|
Expérience générale
Évaluation :
5
Aucun
William M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DEONTRINESE W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amber B
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
michael t
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Crystal S
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Heaven W
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sonia W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRIAN D
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gerrick P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
deloris j
|
Expérience générale
Évaluation :
4
The only small complaint I also mentioned in a prior review, was to let customers know to purchase a lock for the unit. I had to wait in line again to purchase the lock. Otherwise everyone at this location was very nice, patient (it has been VERY busy each time I have been in) and helpful!
DEREK S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erica W
|
Premières impressions
Évaluation :
2
Pest control is bad I had all my stuff wrapped up tightly secured next morning my storage unit was full of roaches crawling everywhere I ain't seen roaches in 20 years I was really disappointed,
Eddie W
|
Expérience générale
Évaluation :
5
The staff and facilities were great.
ALICIA T
|
Expérience générale
Évaluation :
5
Robert were professional, I appreciate his expertise
MOSES B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mario R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katherine L
|
Premières impressions
Évaluation :
5
Excellent customer service!!!
ALANA M
|
Expérience générale
Évaluation :
4
Alarm keeps going off when we opened the unit. I'm not sure if we were following directions properly but we could not access unit when the office was closed.
Traci M
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARRIE M
|
Premières impressions
Évaluation :
5
The staff were incredibly helpful and accommodating. I don't know her name, but someone working on Sunday 7/17 went out of her way to make sure we had everything we needed. Service could not have been better. Thank you!!
danielle y
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
John K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ankit D
|
Premières impressions
Évaluation :
5
Awesome customer service provided
Carrie B
|
Premières impressions
Évaluation :
5
Nice people, reasonable rates, and the facility is well cared for. Merci.
Brennan N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Simone K
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joyce M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zvezda N
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andre C
|
Expérience générale
Évaluation :
5
Great place and great staff! Thank you Gary Smith for all of your help and hard-work for us during our move!
Gage M
|
Premières impressions
Évaluation :
4
Sometimes the lines to talk to someone were very long
Abdiel A
|
Expérience générale
Évaluation :
5
Dalton ave staff was excellent
KYLE C
|
Premières impressions
Évaluation :
5
The young ladies that worked this particulate day (Sunday) were absolutely amazing! It was a very sensitive time for my family since we were moving out of our family house before auctioning. Their kindness, friendly disposition and professionalism helped in so many ways to lessen the blow of the day. The little things mean a lot...Thank you from the bottom of my heart;)
Shaunda B
|
Premières impressions
Évaluation :
1
Uhaul put my storages up for auction without consulting with me.
VIRGINIA H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
CAMERON H
|
Expérience générale
Évaluation :
5
Jerome was exceptional great customer service he was very busy but he made our experience one to remember everything was very neat and clean hands down best customer service ever
Julie J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gwen D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
mychelline t
|
Expérience générale
Évaluation :
3
There are not enough carts at the entrance. I waited 15 minutes for a customer to return a matress cart so I could move into my unit. I paid too much money for my unit to be inconvenienced like that. Please hire someone to make certain carts are available at all hours of operation. Merci.
Rita K
|
Premières impressions
Évaluation :
5
Thank you so much even though I wasn't there long I had a great experience it was clean the staff was awesome the owner was awesome I have no complaints at all and if I needed to store my items again I would definitely go back to U-Haul storage.
Laceva W
|
Expérience générale
Évaluation :
3
First my name is April Landrum. I can say it was a Process, nothing like the previous place I was at. But with that being said They Sold The Building. Are you guys planning on Saleling the Building in the Near Future? It's a lot getting use to a new facility, I'm not there yet but do see some pluses so I'm not complaining just still trying to process. At least it's still downtown and in the hood
April L
|
Premières impressions
Évaluation :
5
The guy who helped me yesterday was amazing. Moving for me this time was very stressful and had me kinda on edge. Although I wasn't having a good morning he was patient with me. By the time I left I was at ease. Not only because he listened to me vent and be a lil crazy but not once did he judge me or was he rude. I think I was even smiling. Lol sorry I can't remember his name but he made my day
Sonya T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NATHANIEL M
|
Premières impressions
Évaluation :
3
A lot of my electronic's where damaged and I didn't appreciate my lock being cut off and replaced! I also had other items that was not in my storage!! I don't know what's going on but now I got to replace everything. I have no stereo and smart tv. I had insurance!!!
tammy m
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
donnell p
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Judy R
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brenda P
|
Premières impressions
Évaluation :
1
The dude who worked there changed my lock that i bought from them to install a “safer one” without my knowledge, he then lost the keys and made me pay 50$ To drill the lock
Atheer A
|
Expérience générale
Évaluation :
5
GREAT SERVICE. THANK YOU.
tammy m
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jacqueline W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHYLLIS E
|
Premières impressions
Évaluation :
4
Aucun
Regina F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sukanto R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
mychelline t
|
Premières impressions
Évaluation :
5
Very nice and friendly done a great job cover all bases
GARY B
|
Premières impressions
Évaluation :
5
I LOVE working with folks at Uhaul. I have moved 4 times in the past year and uhaul always worked perfectly for me. Forever a customer!!
Robin C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan M
|
Expérience générale
Évaluation :
5
Front Desk Was Great And Helpful Especially Ms.Deb Perfect 👍
Dajuan B
|
Expérience générale
Évaluation :
5
This is the best ran, most secure storage facility I've rented from.
Tonia B
|
Expérience générale
Évaluation :
4
The carts provided for renters were incredibly helpful, the facility is well maintained, and the staff on Dalton St. are very helpful. I will use this location for storage and rentals again when I need it!
Courtney G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
danel s
|
Expérience générale
Évaluation :
5
Staff was always very helpful. Process was easy to sign up and move out.
PAUL S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randi M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert d
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Chiquita W
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Bernard R
|
Premières impressions
Évaluation :
5
this U-Haul facility was & is of good satisfactory standings .
Arthur t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dalaisha C
|
Expérience générale
Évaluation :
1
I left because manager Greg cut my lock off (and cut the locks off other units) without notice or even a phone call, allegedly because we did not have right kind of lock. Not even a phone call to let me know. Without having notice that , I showed up with a large load with no way to put it in my unit. And when I called to complain and ask to be let in my unit, Greg cussed me out, dropping the F bomb. He also treats his staff poorly. I would never recommend this location.
Jeffrey B
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
CRYSTAL D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe M
|
Expérience générale
Évaluation :
5
Thanks for keeping my stuff save
sheena j
|
Expérience générale
Évaluation :
5
Excellent customer service.
carl P
|
Premières impressions
Évaluation :
5
Great ppl.
ELLIS S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sade T
|
Premières impressions
Évaluation :
4
Keep up the good work
luwana/ f
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
luwana/ f
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashleigh G
|
Expérience générale
Évaluation :
5
Always helpful and friendly
CHRISTINE H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Courtney G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
judy t
|
Expérience générale
Évaluation :
4
Pricey. Felt like U-Haul was charging a lot for small things.
Atul A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily A
|
Expérience générale
Évaluation :
5
Great service, friendly staff, ready to help
Henry B
|
Expérience générale
Évaluation :
3
When i first moved in the place was immaculate started going down after more people moved in but i would use the service again if needed thank you for everything
jaqueline c
|
Expérience générale
Évaluation :
5
I appreciate the service it was great.
ELLIS S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIO E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ann M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laceva W
|
Premières impressions
Évaluation :
5
We literally wouldn’t be anywhere without Gary he helped us through our whole moving process a true blessing!!! 10/10 would recommend
PRINCESS P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC K
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Marie F
|
Expérience générale
Évaluation :
5
Excellent Service
Larry T
|
Premières impressions
Évaluation :
5
Great location! Employee that helped out was super helpful.
Conor S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIO E
|
Premières impressions
Évaluation :
5
Fantastic establishment.
CHANTAL H
|
Expérience générale
Évaluation :
5
Everything was great
john C
|
Premières impressions
Évaluation :
3
The person working was incredibly helpful, unfortunately, the facility was a mess. I think they are probably understaffed. They couldn't find my reservation, then they did, but there were no storage units left of the size that I had reserved. Finally, we got a unit, but when we went to open it up, it was already taken. After that, we got a room, but there was no lock on the room. We put our own lock on, but moments earlier they expressed concern about our type of lock that someone could easily cut it off. They told us to call back this morning, but no one is available on the phone. They have security cameras set up, but I doubt there's anyone available to watch them. There are under staffed, very clearly and there is too much to do for only 2 people.
Corinne W
|
Premières impressions
Évaluation :
5
Mr. Smith and his team were very professional , service orientated, and helpful
ARTHUR B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
stella o
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ebony b
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
William D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROSE W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alexander B
|
Expérience générale
Évaluation :
5
Great experience with this location - thank you!
Bailey B
|
Online Move In
Évaluation :
5
Gary smith was very helpful and knowledgeable.
CHRISTINE H
|
Premières impressions
Évaluation :
3
The experience was what I expected it to be.
Atul A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
QUANIECE G
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Molly D
|
Online Move In
Évaluation :
5
I had my storage unit for about a year and a half and never had one issue. The faculty was clean and very well maintained.
Andrea C
|
Expérience générale
Évaluation :
5
I really appreciate the management. They were very professional .
helen B
|
Expérience générale
Évaluation :
5
Everything was great!. I would definitely use this facility again
Anthony R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSHUA L
|
Premières impressions
Évaluation :
5
Everyone made this experience easier than I thought it would be. Staff was very professional
Anthony R
|
Premières impressions
Évaluation :
1
I called this facility prior to going in person to explain the situation, the person who answered seemed to be clueless to the "online move in experience" that the website refers to when you sign up. When my brother went to the facility, he stated that he gave them the confirmation # to access my reservation/online move in experience. While completing this move in he stated the staff attempted to sell him a higher monthly rate, a lock, and the insurance. He showed them the lock he had (previous U-Haul lock), he attempted to show them the PDF of my insurance, and he also showed them that the confirmation reflecting the monthly rate along with the free month given. My brother got me moved in. I checked my bank account a few days later. I was charged $68+ I called the facility to resolve the situation and even asked to speak with the person noted (Gary) who was supposed to resolve any issues. Gary explained that he felt my brother had an attitude and expected his staff to know everything from the confirmation/receipt I sent him in PDF form. I let him talk about everything he felt, we as consumers had done wrong. When I attempted to ask questions according to the "virtual move in process" I'd read about, ask for confirmation of my contract, and clear up any misunderstanding he repeatedly interrupted me to tell me how unpleasant my brother was to him and his staff. Without allowing me to ask any questions or understand what we could do to resolve my current issues. I still never received an electronic copy of my contract or access. Nor have I received a confirmation that the $68+ charge was credited back to my account. Instead I was interrupted, phone disconnected, and left feeling confused. This is quite possibly the WORST U-haul experience I have ever had after several interactions, different types of services/products, several locations.
Tolandra C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles B
|
Expérience générale
Évaluation :
5
I'm thankful for your help keeping our stuff safe Friday my daughter realized that I had all our stuff and it made me feel good to have it together. Thanks for being so nice to me.
Andrea D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lola W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lola W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
desiree j
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Maria S
|
Premières impressions
Évaluation :
5
This was an extremely well run facility. I would recommend this facility to anyone. Excellent personnel also, never a problem.
Pamela G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
donnie J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henry D
|
Expérience générale
Évaluation :
4
The brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. Merci
Robin C
|
Premières impressions
Évaluation :
5
Everyone was very helpful and professional. Love the energy when you walk in. I really like the dalton ave location and use it exclusively even when it wasn't the closest location to me.
Misty W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
rob s
|
Expérience générale
Évaluation :
5
The staff was friendly and helpful; the facilities were clean and well maintained. I was pleased with all aspects of the process of self storage at this U Haul facility. I would definitely recommend it.
Henry D
|
Premières impressions
Évaluation :
5
Great staff
vivienne b
|
Expérience générale
Évaluation :
5
They were very helpful and did an excellent job. Je les recommanderais sans hésiter.
rick C
|
Expérience générale
Évaluation :
4
I will be renting another U Haul within the next month
Priest L
|
Premières impressions
Évaluation :
4
Our pick up location was changed and the pickup time was changed twice. Somewhat of an inconvenience since we were trying to vacate the property at a certain time.
Philip W
|
Premières impressions
Évaluation :
5
They were supper friendly on the phone and at check in. I was a little confused about how to use the security code to get in building, having never done it before, and set off the alarm. They came to my rescue. Being able to pull into the garage and the use of dollies made our move so much easier! The place was very clean and well lit. Will use again.
Karen P
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
David F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rick C
|
Premières impressions
Évaluation :
5
Great storage facility, friendly and helpful staff. if ever, in the future, I need another storage facility I will definitely pick this one. Sincerely and thank you, John L Miles III 502-807-9219
Johm M
|
Expérience générale
Évaluation :
4
Everything was perfect on their end, they made my hectic day less stressful with their kindness.
pat f
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tasha W
|
Expérience générale
Évaluation :
5
Very friendly and helpful
vanessa g
|
Premières impressions
Évaluation :
5
I have truly enjoyed storing my personal belongings at this downtown location for location, pricing and convenience. Very personable and professional staff, friendly to work with. The store always has a fresh and clean smell upon entering this facility.
vanessa s
|
Expérience générale
Évaluation :
5
Clean, bright and can enter anytime of the day.
john b
|
Expérience générale
Évaluation :
5
Difficulty with uhaul honoring the initial promo offer (billing), but issues were resolved. Mr. Hurley and other staff were helpful and friendly. Convenient location and nice facility.
glenda O
|
Expérience générale
Évaluation :
5
Nice place to use , and I would recommend anyone to use this company any time
Johnda D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine M
|
Expérience générale
Évaluation :
5
MR.HARRY IS AWESOME AND THE STAFF WERE COOL. THE PLACE WAS VERY CLEAN AND IF I HAD A QUESTION OR CONCERN ABOUT SOMETHING, MR.HARRY OR ONE OF THE STAFF MEMBERS WAS THERE TO HELP. THIS LOCATION FELT LIKE FAMILY.
kenyada h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
olivia w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohamed I
|
Expérience générale
Évaluation :
5
Always friendly patience helpful and very happy employees.
Michelle C
|
Premières impressions
Évaluation :
5
The staff was very helpful.
April D
|
Expérience générale
Évaluation :
5
Your teams in both Katy and Cincinnati did an amazing job making this an easy transition. I am very happy with my experience with your company!
Dwayne S
|
Premières impressions
Évaluation :
5
I absolutely love this facility. Good price, new storage unit, clean truck. Uhaul has made moving so affordable and convenient for us.
dakota Z
|
Expérience générale
Évaluation :
1
Soon as we paid our storage unit. Two days later we ask to leave by the manager. He accused us of using the electric and another things he also said that we needed a place to say. He start cussing .
crystal w
|
Expérience générale
Évaluation :
5
I have been using Uhaul for many years and recommend it to everyone
Rachel B
|
Expérience générale
Évaluation :
5
Mister Harry hurdle and company did a fine job of helping me with renting a truck and getting a storage bin. Very professional
GEORGE J
|
Expérience générale
Évaluation :
2
I don't have access to my storage yet. None of the key cards would work, so I couldn't move items in yesterday. Regular customers had the problem. same
shirley b
|
Premières impressions
Évaluation :
3
There were at least 3 changes of how the pricing of the "free" unit worked out. I was very annoyed with that. It went from free to...I had to buy a lock for the unit, to the day of I had purchase ins.
ajia p
|
Expérience générale
Évaluation :
5
The staff was all so helpful each time i came up there
Marie S
|
Expérience générale
Évaluation :
5
No comment
Carla R
|
Expérience générale
Évaluation :
5
Great!!
Aramis b
|
Expérience générale
Évaluation :
2
Did not like that I could not access my unit after 10pm. The guys in the office had no idea how to set up these units w/ 1st month free. I was in there for over 2hrs on initial setup
Michael K
|
Expérience générale
Évaluation :
5
This staff was the best ever. Harry is a great manager. They all should be proud of the great customer service they provide.
cathy s
|
Expérience générale
Évaluation :
5
Great experience. Staff incredibly friendly and willing to help!
BRENDAN M
|
Expérience générale
Évaluation :
5
Always polite and responsive to all questions and needs.
allan g
|
Expérience générale
Évaluation :
5
The staff was very helpful
Braden B
|
Expérience générale
Évaluation :
4
The staff was friendly and helpful. The move in process was so quick and easy.
Andrea C
|
Premières impressions
Évaluation :
5
Clean well kept facilities and the staff is very friendly.. they made my situation an easy process!!
carolyn c
|
Premières impressions
Évaluation :
4
Non
theresa g
|
Expérience générale
Évaluation :
4
Too many tripped alarms. Felt unsecure at times
Edward J
|
Expérience générale
Évaluation :
5
Customer service was very professional.
aimee N
|
Premières impressions
Évaluation :
5
Very clean facility. Friendly service
William M
|
Premières impressions
Évaluation :
4
Slow check in even though we did everything online. Size of unit recommendation was off and we had to get another unit. But otherwise easy and friendly. I like that the place is kept up and clean.
karen s
|
Premières impressions
Évaluation :
5
The guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful
Ashley T
|
Premières impressions
Évaluation :
5
everything was great
annette r
|
Premières impressions
Évaluation :
5
Good experience
shatonnah g
|
Expérience générale
Évaluation :
1
Not only is customer service lacking but wackado has to go! If u want to collect. Have your boss contact. My lawyer. Do not contact again or else!
brian j
|
Premières impressions
Évaluation :
4
I want to say thank you U haul for everything.
Ortegca O
|
Expérience générale
Évaluation :
1
Didn't like wouldn't recommend this location jerks
RICO S
|
Premières impressions
Évaluation :
5
Good experience! Clean, helpful, and well-secured.
STACEY K
|
Premières impressions
Évaluation :
5
Great Service!
elizabeth h
|
Expérience générale
Évaluation :
3
The pricing is high for such small storage room
beatrice t
|
Premières impressions
Évaluation :
5
Friendly!! Got the job done. I had a pleasant experience.
elizabeth h
|
Premières impressions
Évaluation :
5
Great place for storage. Excellent !
perry w
|
Premières impressions
Évaluation :
4
Thanks
george c
|
Premières impressions
Évaluation :
5
The staff was extremely nice and customer service was great
Angela M
|
Premières impressions
Évaluation :
5
This was the best moving experience I have ever had. This UHaul location was prompt, hellpful, and went above and beyond to assist us. I recommend this location for all of your moving needs.
Quivari J
|
Expérience générale
Évaluation :
5
Awesome service!!
Carla K
|
Expérience générale
Évaluation :
3
I didn't like that I had to go in person toa UHaul location to cancel my storage. Signing up done by ph, confirmation was done thru email, therefore I should have been able cancel on on line or by ph
beverly e
|
Expérience générale
Évaluation :
4
...
Peter S
|
Expérience générale
Évaluation :
5
Great experience
terry r
|
Premières impressions
Évaluation :
4
Ryan was very helpful and nice
CHARLES W
|
Expérience générale
Évaluation :
1
I rented an auto transport and made reservation for a 30 day storage ,10 by 20 to store a 1927 classic auto and upon arrival I was told my storage area was on the 3rd floor and only a freight elevator
Robert P
|
Réservation
Évaluation :
5
Staff was very helpful.
Charles B
|
Expérience générale
Évaluation :
1
Checking in was a nightmare. At least checking out was not as bad once I finally got up to the counter. Only one person working and 5 people waiting in line.
THOMAS K
|
Expérience générale
Évaluation :
5
Employees of this store are very helpful.
Kristina B
|
Réservation
Évaluation :
5
Employees there are great.
Kristina B
|
Réservation
Évaluation :
1
Employees kept me standing around while they talked about flat tire on employee car. Could not get the space wanted due to flooding. Would not copnsant anything for larger and less convenient.
THOMAS K
|
Réservation
Évaluation :
5
it was a very good experience
lorie m
|
Expérience générale
Évaluation :
4
The unit I initially reserved was given to another. Even with this mishap everything happened to work out for the better. I actually needed a larger unit than what I had previously reserved. THANK You
mellisa s
|
Réservation
Évaluation :
3
Need access to more than one elevator. People held up the elevator to move their items therefore other people to had to wait until they came down to the main floor, waiting caused me to pay extra!
gale j
|
Réservation
Évaluation :
5
Convenient and easy. Will use again if needed.
Ann M
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
