Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Every one was super nice. Very understaffed and storage unit had a terrible mice infestation
MICHAEL SHIPMAN
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Expérience générale
Évaluation :
5
Keep personal 'chats' between employees behind the scenes, NOT in front of customers! Brian took me in to install my hitch at the last minute because another store couldn't fulfill my appointment; he did great work, and in a timely fashion! Thanks Brian!
David Betancourt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel Bosch Lopez
Évaluation :
3
Service à la clientèle
antonio victoria
Évaluation :
4
I have been a customer for many years and will continue to do business with Uhaul. The only issue I had was with the additional charges that I received weeks after I had paid in full. Going forward I would appreciate the bill to be final at the time of return. Merci.
Brian Mekdeci
Évaluation :
5
smooth process
marco barreiro
Évaluation :
5
Aucun
Monica Nance
Évaluation :
1
Did not rented the unit due that the website never informed me that the storage was on a second floor.
Roberto Felix
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Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Javier Gallo
Évaluation :
5
Best service, nice worker’s
Lizardo Garcia
Évaluation :
5
The mobile app was not very user friendly. I would not recommend using it
Maureen Roberts-Paletti
Évaluation :
5
Excellent service à la clientèle
reda nesmith
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raymond Beach
Évaluation :
2
Le client n'a pas laissé de commentaire.
Edgar Nello
Évaluation :
3
Le client n'a pas laissé de commentaire.
FRANCISCO NAVARRO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas Pracher
Évaluation :
4
While I gave it high ratings this place is small and some areas don't have a. Pull through area while trying to off load a trailer makes it difficult. I will point out that Alex needs to understand professionalism in the work environment. While waiting I witnessed him with another customer and while in the middle of a transaction he paused to answer a personal call.. although it was a few seconds and he appeared annoyed it clearly was not an emergency. I thought that was disrespectful to a paying customer.
Amy Stanfield
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amy Stanfield
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
ALIOSCHA RAJADEL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas Pracher
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAULA BUCHANAN
Évaluation :
5
Nathan was very helpful. The first truck I got was damaged but he quickly fixed the issue for me. He truly saved me a lot of stress
Cameron Wells
Évaluation :
5
Bryan was very good and professional. got it done in less than 3 HRS
Lazaro Pena
Évaluation :
2
Extra equipment reserved was not in the truck and when requested my experience was less than pleasant. There needs to be more help outside for customers. I was not the only one missing things which is probably why I got an attitude.
Lacey Elmange
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis Chavez
Évaluation :
5
The location wasn't ready with my truck. I was waiting for almost an hour. I missed an important appointment for installation at my home due to this. I lost money with movers that were at my storage unit waiting on me to bring the truck also! It was unacceptable and unfortunate!
Meredith Mattison
Évaluation :
5
Great visit
John Morrow
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis Luisis
Évaluation :
5
Was very happy with the service.
Raisa Delgado
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rene PINEDA
Évaluation :
3
Overall the box delivery to Reno was smooth. The one hiccup we ran into was getting the the box delivered to my house. Apparently, the employees at the uhaul location didn't have the box ready for pickup when the delivery driver arrived, and caused me to drive to the uhaul location and pack up the box at on site. I was told by the driver that he waited two hours for the box and ran out of time. Then when I arrived at the uhaul office, the employee told me he only waited 15 minutes and just left. Not sure what happened and who's telling the truth but the event did throw a wrench into our moving plans.
Michael Escobar
Évaluation :
4
I had great experience..pest control needs more improvement
Raul Gonzalez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEB AURELIEN
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Ditzel
Évaluation :
3
The trailer was dirty on the floor and wet
The roof had big water drops
Personal cleaned floor with wet mop
I had to dry the floor and roof walls myself with paper towels provided by personal
Very poor service
Thomas Jornlid
Évaluation :
3
Found urine and large rodent feces on the highest boxes/totes stored in this facility. Some things could not be saved.
Joseph McCane
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Expérience générale
Évaluation :
3
For Saturday, only one person was in counter, a line of people waiting to be attended.
Jose Santiago
Évaluation :
5
Very good attention and good customer service. Everything is in very good condition.
LAZARA Mascaro
Évaluation :
3
The truck that I rented had high mileage and the exhaust system sounded like it was not connected or had leaks very noisy in cab
Kevin Meury
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ivan Diaz
Évaluation :
4
It’s fine
richard celmer
Évaluation :
3
The young man outside ignored me and did not assist with moving the trolley that was blocking the rental truck that I purchased I had to go back into the office and get the young man that was so gracious and kind behind the desk to assist me this happened at the Flagler location on February 13, 2024 Job 6:30 PM
Abigal Nicoles
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tynamaria Richardson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rowland Del Toro
Évaluation :
1
There was a mouse in the storage and they didn't add the lock they said they were going to leave in the unit. They also didn't give clear instructions on how to get access to the building after hours. You're only able to access certain doors. It didn't make sense. It was also very hot in the building.
Natalie Saldana
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Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nanett Rojas
Évaluation :
5
Someone had smoked in the truck prior to me. The truck was clean, but stunk. I hope they get a pro in to do a deep cleaning. They probably won't. The no smoking stickers are barely visible and they need to make a better effort at preventing it.
Anthony Hall
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rene PINEDA
Évaluation :
1
The employees there seemed to have zero energy, another employee was standing around on his phone not doing anything, and the store just doesn't seem to care. I got charged almost $670 to bring a truck up to Orlando and drop it off. Ridiculous prices.
Angelina Santiesteban
Évaluation :
5
The truck in question has over 150 000 miles, the drivers seat was extremely uncomfortable, the mechanical didn’t feel very reassuring .
PATRICK BEAULIEU
Évaluation :
5
Le client n'a pas laissé de commentaire.
Drew Shiner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernando Diaz
Évaluation :
5
Provide a waiting area.
Joseph Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCISCO CORRALES
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM HAGARTY
Évaluation :
2
Gran estrés en los empleados y mal trato a los clientes cuando tienen que hablar con un cliente por teléfono.
PEDRO CASTELLANOS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamesha Rollins
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Hutchins
Évaluation :
5
Le client n'a pas laissé de commentaire.
antonio garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
donald jenkins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtis Fox
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Edwards
Évaluation :
5
Solo tengo un comentario acerca del Van. La luz direccional trasera izquierda no funciona. Por el resto todo bien. Personal muy amable.
harry mora
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heber Gutierrez
Évaluation :
5
Extremely satisfied beyond my expectations.
Anthony Canton
Évaluation :
5
Rodolfo and Crew were very professional, and did the job thoroughly and efficiently! Highly Recommended!!
Robert Gardner
Évaluation :
1
Customer service more friendly staff
Clarence Harris
Évaluation :
3
Keep drive through entrance clear. Both times we were there we couldn't get it because people were getting hooked up.
Rene Sanchez
Évaluation :
5
Le client n'a pas laissé de commentaire.
rienaldo tejera
Évaluation :
5
I was very pleased of the service provided. I was not surprised as I used your services many times before and was always satisfied. I wish you could reduced your mileage rate as I found it a bit high.
KARL BOUCICAUT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Surama Morera
Évaluation :
1
Le client n'a pas laissé de commentaire.
Daniel Horcajo
Évaluation :
5
Pedro and Nathan were phenomenal in helping me, god bless
Kimberly Rivera
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Armando Alvarez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pedro Vinas
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jaci Wells
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lazaro Guerrero
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelica Perez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yosvany Lahera Nunez
Évaluation :
5
Nathan and Chris were friendly and helpful.
Kingsley Wiggan
|
Premières impressions
Évaluation :
5
Great.
Abdulai Kamara
Évaluation :
5
Keep working excellent
Eduardo Hernandez
Évaluation :
5
Bugs on the truck don't wash their trucks and van some at all and the remaining not clean so well. Sorry I rent a vehicle every week and it's always something
Denise Plain
Évaluation :
4
Chairs or small area bench near bathroom/water fountain in vestibule for those waiting on service. A confirmation email from facility for service so they can know to be staffed (problem from online scheduling not location).
John Quinlan
Évaluation :
1
Le client n'a pas laissé de commentaire.
JOSE ORSINI
Évaluation :
2
I ordered a 2021 Highlander wiring kit, but for some reason, the locations computer was showing a 2023 wiring kit for the car, so the gentleman looked into it and verified my order and apologized they didn't have it. Another location did have one and he ordered it from them and said he'll call me when it comes in. I live in the Florida Keys and this was the closest location - 100 miles from my home to have a hitch installed. Why doesn't Key West or Key Largo do installs? There is definitely a need here! I want to emphasize that the customer service was good, but not having the correct info in your system is inexcusable as I called to verify everything was in order a few days ahead of time. The employees were very busy and hadn't even had lunch by 3 pm! Management and I.T. need to get their act together.
Robert McClelland
Évaluation :
5
Bien
MICHEAL MATRASCIA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roman PINEDA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tynamaria Richardson
Évaluation :
5
Alex at check in was friendly and efficient. Gentleman at drop off was polite and courteous.
Jorge Abreu
Évaluation :
4
More employees, reduce wait times.
John Calvert
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jorge Prince
Évaluation :
5
Le client n'a pas laissé de commentaire.
Franklin Arrufat
Évaluation :
4
Never enough counter staff
Jon Ward
Évaluation :
2
Place associates in the fron desk who know what theyre doing and know there inventory. The gentleman before me was asking for a motorcycle trailer and was told rhere were non. The guys father went to look and found one. I put a reservation for a sprint van and they tried to give me a regular cargo van. I specifically asked for a sprint van and pointed at the photo above his head. Either he's over worked or he's slow. If you ask me i would put the kids to work in the back and place the adults up front. Homestead fl branch.
joel montalvo
Évaluation :
5
It's the second time I've rented from here. The service is excellent
Letitia Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ana Alger
Évaluation :
5
I originally scheduled a trailer for Wednesday, but when I had meeting cancel, I realized I could try to rent on Monday. I called the office and they were able to help me get a trailer the same day. I was able to easily check-in via the website and pick-up was a breeze. Dropping off was easy too and the employee that helped me was able to email my receipt on the spot. All in all, a great experience!
THOMAS LOFTIS
Évaluation :
1
The location has signs showing you where to park when dropping off equipment. I parked in the designated area and waited like the sign advised. An employee walked up to a truck in front of me after five minutes and walked back in to the office where I waited for another ten minutes before finally walking in the their store area. There were three employees that were seated, only one was helping a customer. The employees did not greet me I had to get their attention and let them know I was returning a truck even though my truck was parked right infront of the sliding glass doors in clear sight of the employees. Only then was I able to drop off the truck and leave. Not a good experience after driving 15 hours from North Carolina.
BONNIE CASTANEDA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Johnson
Évaluation :
1
Hoy rente un Van en esta unidad de flegler en homestead, para empezar la persona que estaba a cargo de atender al cliente parecía que se había acabado de levantar para colmo no entiendo como poner en un mostrador a tratar directamente con el público a alguien que no es capaz de articular las palabras y hay que adivinar lo que dice , además sin ningún deseo de trabajar , una vez que logramos a duras penas terminar con el nos entregó las llaves y tuvimos que salir en busca del otro trabajador para que nos dijera que carro era, el no se molestó ni dejó lo que estaba haciendo, solo nos señaló el que el creía que era, que no resultó , no era ese, volvimos atrás y nos encontramos a otro que finalmente nos dijo cuál era , pero ni siquiera lo sacó del parqueo y para colmo están sucio y lleno de pelo de perro los asientos, se le echó un cuarto de gasolina de mas y no hubo una rebaja , en resumen el servicio pésimo no se lo recomiendo a nadie
ariam villar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie Hutchinson
Évaluation :
1
New vehicles for personal use. Bed sides with grease marks and windshield and interior not clean..
juan martinez
Évaluation :
5
Perfect
Jordiel Rodriguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
FALASHA LEE
Évaluation :
1
It is a hassle. The QR didn't work and we had to wait until an operator close the return truck, it took like an hour and a half. So they charge an extra day. A month later they are collecting tools from homstead to davie $ 17 that they did a month later, with emails headed Credit Collection. They are charging tolls like if you go to Orlando. Very disappointing!!!
Francisca Larrea
Évaluation :
5
Le client n'a pas laissé de commentaire.
jaymee brown
|
Expérience générale
Évaluation :
3
The average rating has to do with the reservation system. I booked a "10x10x8 Split Level 1st Floor Upper Level Climate." Upon arrival I was told that the unit I reserved and confirmed was not actually available. Instead, I was offered a similar size unit on the first floor, but was told it would be an extra $30/mo. I was then told the manager would speak with regional office in order to resolve the issue. I don't think it's fair for your customer to bear the burden of a faulty reservation system, especially since I called and confirmed my reservation the day prior to arrival. I am still waiting to hear back regarding a resolution. I expect U-Haul to honor the rate in my confirmed reservation which is attached. Thank you. Storage Reservation Reservation #: 787065-00111719 Move-In Date: 11/14/2023 Storage Space Reserved: 10' x 10' x 8' Split Level Description: Split Level 1st Floor Upper Level Climate Monthly Rent: $169,95 Insurance: $10,95
JOHN CAPANO
|
Premières impressions
Évaluation :
5
I want to thank you and your staff for your exceptional service and if I ever need storage in the near future I will definitely be your customer thank you very much for your outstanding service much appreciated John Richard
John Richard
|
Expérience générale
Évaluation :
5
Gracias por el servicio
JESUS VILLA
|
Premières impressions
Évaluation :
3
It was rat poop on my property
TRAVIS SMART
|
Expérience générale
Évaluation :
3
The staff was friendly and the facility was clean as my son was moving in but when he want to the storage the rats and roaches damaged most of his things that he had to throw away. He took pictures hopefully he will get reimbursed he barely had anything and the little bit he had was destroyed.
MARIA LOPEZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sabella Andre
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
FELIPE GALLEGO ROMERO
|
Premières impressions
Évaluation :
5
The uHaul in Homestead is so nice and the guys who work here are knowledgeable, professional, and friendly. They deserve a raise!
Pamela Melillo
|
Expérience générale
Évaluation :
5
Rodolfo and his team are excellent and assisted me greatly.
Stephen Ross
|
Premières impressions
Évaluation :
1
Everything outside the unit is good. Employees do their best and for the pay they receive I do not blame the lack of certain things. However I am uhaul employee (not at this store) and I am disappointed with uhaul. My mom rented one climate controlled unit and a regular unit and both units had rat feces which one couch got thrown away and all the bed mattresses as well of the amount of feces that was on it and it was shown to the employees before taking it out. When someone damages anything at uhaul, uhaul is quick to act but when a customers belongings gets damage they sure like to take their sweet time and redirect the call.
mercedes Valle
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Jonny Dickinson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Natasha Pantoja
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GWENDOLYN SEWELL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERICH AMELLER
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sharmari Matthew
|
Premières impressions
Évaluation :
1
There was 4 staff members in the office but only one working. Two were at computers and when we asked if they could help they said no. Eventually one of them said he could. He sent a link to my phone for me to upload my drivers license (takes legitimately 1min) and walked away. We found him playing on his phone. Our checkin took 50mins when at my last location it was 5min. 50mins for something that took me 5mins to move in.
Marly Silvestri
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Maria De La Santos
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FATIMA RODRIGUEZ-BARRIGA
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Galen Spaulding
|
Expérience générale
Évaluation :
5
I had storage for over a year and I have had no problem with storage. I moved my belongings out on March 30th 2023. I don't believe I own any late fee because I spoke with the manager about the date that I was moving my belongings out and I was told that I will not be charged. Because it was 3 days after the expiration date, because I was moving on that date.
BETTY MITCHELL
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
william rose
|
Expérience générale
Évaluation :
5
It's a nice clean place and I like the location
Denny Garay
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Maria Cristina Perez
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
velencia fenderson
|
Premières impressions
Évaluation :
5
Toda mi estadía fue perfecta!!! El único inconveniente fue cuando fui a cerrar la cuenta que llegue a las 5:30 pm ya estaban cerrados y fue porque el camión que iba a recoger todo llegó tarde 1 hora!! Pero siempre fueron serviciales y dispuestos a ayudar en lo que me hiciera falta… los recomiendo ampliamente tanto como almacenamiento y trasporte!!!
CARMEN HERNANDEZ
|
Expérience générale
Évaluation :
5
Awesome
grace guardarrama
|
Expérience générale
Évaluation :
5
We would like to thank Nathan for going above and beyond in assisting us. He took the time to listen to us and was very caring with our situation. He definitely has the 100 % customer service skills.
Alba Davila
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hubert Trenzado
|
Expérience générale
Évaluation :
5
The only thing the store opened a little late
Porfirio Mercado
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER VIGUERAS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
mariela Herrera
|
Expérience générale
Évaluation :
5
Great service
PAMELA JOHNSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAMEIKA WINT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yoel Garcia
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
LAURA VAUGHN
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Camille C Bell
|
Expérience générale
Évaluation :
4
This facility would've received 5 stars but due to the fact that we rented a "CLIMATE" unit but when we walked into the actual storage warehouse the temperature was as hot as outside, the explanation the cust rep gave us was that the A/C had been down for a few days but she did not know when it was going to be repair, so hopefully I would get what I paid for.
Ronald Rostran
|
Premières impressions
Évaluation :
4
I enjoyed the facility a lot. I had over night access which helped me a lot because I used to get off from work late and run in and grab things when I was moving out. One thing I didn't like was when the fees spiked after Covid. I relocated to a different state and was able to maintain the fees until may. I payed $236 for 6 months. And from may to June I had to pay my regular fee a late fee and a hold fee totaling to $225. The prices spiked up so much after Covid I had to come close my unit because it became too much to keep track of and my valuables were in my unit so I couldn't bare to lose them. I was stuck in a yo-yo of prices with them. That was my only complaint the staff were so friendly and kind. I appreciate the staff and the courteous help I received during my time
Edwin White
|
Expérience générale
Évaluation :
5
Muy buen servicio!
ARIEL JUSTO
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mertis McGee
|
Expérience générale
Évaluation :
5
Muy buena
CARMEN HERNANDEZ
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanna Sinclair
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHELLE GONZALEZ
|
Expérience générale
Évaluation :
5
David Lopez was fantastic.
Andrew Zeleney
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robin Williams
|
Premières impressions
Évaluation :
3
Pick up day, the truck was not available. I was notified 25 minutes before pickup.
juan martinez
|
Premières impressions
Évaluation :
5
Great customer service and always clean facilities.
Cherelle Dowell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin Greene
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARNALDO PEREZ MARTIN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRACE GUARDARRAMA
|
Expérience générale
Évaluation :
5
I really appreciate U Haul for it's very professional service in my time of need.
BETTY MITCHELL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAMEIKA WINT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TODD LEE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAIME CASTANEDA ADARRAGA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Travis Carr
|
Expérience générale
Évaluation :
5
Awesome team, trucks and storage very nice.
Regina Britt
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guaneisha Walton
|
Premières impressions
Évaluation :
5
Na
Jay Woods
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Richard
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josefa Giron
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Travis Carr
|
Expérience générale
Évaluation :
4
In general it was a good service. However, I consider that it would be better if they control the mouses that were in my storage.
ARELIS HERNANDEZ
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
joseph urrutia
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Perry Read
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha Carbonell
|
Expérience générale
Évaluation :
1
I been there about 4 times but poor front desk workers not matter what time you get there is always only employee and he / or she have to inside and outside work bad help Tuesday afternoon I went to cancel the storage took 45 minutes to to get me
RUBEN COELLO
|
Expérience générale
Évaluation :
3
First I called to confirm my arrival from Key West to the Homestead location. The person answered the phone asked how they could help me. I told them what I needed. There was dead silence for about 15-20 seconds. I asked if they were still there and she rudely replied. Give me a minute, I'm looking at something. It would have been proper to respond to my request and tell me I'll be right with you let me review your information. But when I arrived at the facility everyone was very helpful.
Jay Woods
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walter Linton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victoriano Gonzalez
|
Premières impressions
Évaluation :
5
My experiences with your facility employees are very good. They were prompt and always there to help find a solution to every need and I'm wo so happy they were there for me all those years. Thank you U-haul.
ROSA MCCRAY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josefa Giron
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan Williams
|
Expérience générale
Évaluation :
3
You all are your own worse enemy. As your staff at the stores are absolutely fantastic, your customer service, follow through, communication, organization, logistics on the phone and everywhere else is the down right WORST! The left hand doesn't know what the right hand is doing. I was on hold for 2 hours and 45 min., transferred 3 times to simply scheduled a pick up for my ubox. You all lost my box. Ran me ragged looking for it. Finally found it ONLY to find out you were holding up your end of the bargain and delivering my box to my front door unless I pay an additional $400! I went ballistic!!!! No way was I paying that, after you all promised deliver was included in my price. No way! So I had to escalate it to a supervisor, who then escalated to someone else etc etc etc. FINALLY with enough complaining I got my box delivered as promised for free. Why did you all put me through that! I don't need that additional drama! Don't you realize how stressful MOVING is already all on it's own! And you wanna add to it!!!! Why? Keep your word THE FIRST TIME AROUND!
joe gonzales
|
Expérience générale
Évaluation :
5
the lock bar on on locker was damaged
Walter Linton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maribel Jimpson
|
Premières impressions
Évaluation :
5
All personal were helpful and friendly. Whatever my needs was it was accommodated. Thanks U-haul for being along time customer
Rosa mccray
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY BELL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber Williams
|
Expérience générale
Évaluation :
5
No me gusto la parte administrativa
alejandra vega
|
Expérience générale
Évaluation :
4
The cashier accidentally charged me twice for a king size mattress cover :/
John Orr
|
Premières impressions
Évaluation :
5
Other than being charged after I turned in my unit everything was great.
Isabel Nieves
|
Expérience générale
Évaluation :
3
When I moved out I asked if there was some place to throw away things. I was told no even though it advertises on the website it does. I left large things I couldn't take and then asked for it to be disposed of and let me know the amount due. I never got a response back. I moved in July and they just now closed my account.
Shawna Sly
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
barbara jefferies
|
Premières impressions
Évaluation :
3
I utilized a moving company by the name of “KJB MOVING SERVICES” and their movers damaged my bedroom set, showed up 45 mins late causing me to return the uhaul truck late, they refuse to address the situation and stop answering my calls.
Ronnye Walker
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sienna Sokolow
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
melinda hartley
|
Expérience générale
Évaluation :
1
Poor lighting , rodent infested, health hazards!!
Rosita Villareal
|
Expérience générale
Évaluation :
5
Definitely there are mice. Only had storage for 3 months, boxes were full of mice fecee.
Sheri Martin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ana Santaella
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Hubbard
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Hubbard
|
Expérience générale
Évaluation :
1
40 minutes in line, only one person ahead of me. Mandatory insurance.
Kevin Kennedy
|
Premières impressions
Évaluation :
2
My furniture and boxes were damaged by mice's urine, cockroach eggs, adult and newborn. Also a liquid fell from the ceiling. The insurance paid me $1000. Almost 2 years paying rent. I lost.
ZORAIMA CARDOZO
|
Expérience générale
Évaluation :
5
excellent
Ruben Abio
|
Expérience générale
Évaluation :
5
very wells attended by the staff
Ruben Abio
|
Premières impressions
Évaluation :
5
Thank you for all the years of keeping my property safe!
DEBORAH CARDINELL
|
Expérience générale
Évaluation :
5
Thanks to Ms. Christina and her staff for such a good personality and very helpful service they show to their customers. I'm physically disabled with arthritis and walks slow. They good people!!!!
Deborah Story
|
Premières impressions
Évaluation :
5
I m so happy for the service
Jean RACINE Vernet
|
Expérience générale
Évaluation :
1
My furniture was covered in rat droppings when I picked it up. The front desk didn't offer any kind of customer service instwad handed me a pamphlet for me to make an insurance claim.
German Ruiz
|
Expérience générale
Évaluation :
5
Muy buen trato y limpieza el maneger excelente Gracias 😊😊😊
jorge maestre
|
Premières impressions
Évaluation :
4
Your staff has always been polite, respectful, courteous and professional. The only difficulty I have observed is the rude disrespectful nature of some of the clientele.
Michael Hubbard
|
Premières impressions
Évaluation :
5
Excellent customer service
markis mainera
|
Premières impressions
Évaluation :
4
Staff was very friendly and helpful. Indoor and outdoor facilities are clean and well managed.
Michael Hubbard
|
Premières impressions
Évaluation :
5
Excellent handling of all aspects. Ubox and truck rental went very smooth. Equipment in excellent shape. Service was outstanding! Merci.
James Swofford
|
Expérience générale
Évaluation :
5
Excellent people working there. Sharp and with a heart.
Aldo Layedra
|
Expérience générale
Évaluation :
3
The key cards are horrible didnt work correctly till the day I actually moved outod the unit. Before that id have to always go through the inside door. Also very expensive compared to competition.
Jose Carrion
|
Expérience générale
Évaluation :
3
Some of the employees were civil, but some of them made me feel uncomfortable they will not even greet me. I would salute some of them, they would not even answer. Costumer service training needed.
DANIELLE ROMER
|
Expérience générale
Évaluation :
2
Staff needs to be trained better. Had to wait for a manager that took a 1,5 hour lunch to close out my account he didn't even apologize for coming back so late when he said he'd be back in 10 mins
Karen Coleman
|
Expérience générale
Évaluation :
3
First of all its amazing that a company the size of u-haul don't give military discounts to Veterans. We are the one's who sacrifice everything so that companies like yours are able to exist . shamefu
Eddie Jones
|
Expérience générale
Évaluation :
3
My storage needs were awesome up until the day I moved my things out. My gate key would not let me access my car which was left there while driving the uhaul. Thankfully one worker came to let me.
Chantae Moore
|
Expérience générale
Évaluation :
3
none
Jennifer Harris
|
Expérience générale
Évaluation :
5
Will done business again in the future
Neritssa Lopez
|
Expérience générale
Évaluation :
5
Good customers services, everyone was very helpful and pleasant.
Johany Perez
|
Réservation
Évaluation :
3
Nice facility, friendly staff. Misleading pricing - too many extra charges for things that I thought would be included in the price. The $174 unit ended up costing me $215.
SCOTT COUSINO
|
Expérience générale
Évaluation :
4
Manager Rodolfo was a very accommodating. Staff was pleasant, but service was not quick. Each time I needed assistance in office, I waited at least 15 minutes, and computers systems were inefficient.
Jessica Bright
|
Expérience générale
Évaluation :
5
I think that’s staff and facility for the professionalism again thank you for All.
Rosa Hernandez
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.