Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was impressed by my interaction with the staff upon renting the car trailer. When I returned the trailer, missing one ramp, the experience was completely different. The gentleman I had dealt with previously was cold as ice and seemed angry. I had purchased insurance and was later contacted by the store manager. She was very concerned about any damage to my vehicle and was very nice. I wouldn't hesitate to rent again.
Mark Orr
Évaluation :
5
Customer service was excellent! Carried boxes out for me as they could see I was tired. Extremely helpful and friendly. Understood the challenges of moving. Treated us with respect and patience. We will definitely use them again if the need arises and recommend them tol others.
karen stroud
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Childress
Évaluation :
5
Everything was perfect. Nothing to change as far as I'm concern.
Maria Fullmer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Pinto
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matt Morris
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARY JOHNSON
Évaluation :
3
Have the customer service represent is not yet at the guest. Have the representative explain things clearer and make sure they know about the mileage? And about the return date. Make sure the customer is being given the correct date, time and type of vehicle that they requested so there will be no discrepancies at the end
Joshua Rivera
Évaluation :
4
Efficient, cordial, and helpful.
Sandra Day
Évaluation :
5
Le client n'a pas laissé de commentaire.
manuel sampayan
Évaluation :
3
Customer service was fine, employees were helpful. The actual vehicle was not clean and had only 18 miles left of gas in it at pick up. I didn't realize it was not clean until I tried to pull out the ramp, ramp had mud, nails and batteries all over it. Not sure why. There were several half empty water bottles behind the seats. I filled it up with 120$ of gas, got like a 50$ gas credit in the end. My mistake for filling it up all of the way and misunderstanding I suppose.
Joel Farber
Évaluation :
5
Superb service. The teamwork by all staff members is evident. I rented a truck three times in the past month and each visit was an excellent customer experience. Friendly, professional, and efficient. Highly recommend this location.
GABRIELLE SINGER
Évaluation :
5
Le client n'a pas laissé de commentaire.
yeyka river
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACINDA MAYER
|
Premières impressions
Évaluation :
1
An employee (she told me her name was jiselle when I asked for it) overcharged me of $400 all due to her putting incorrect return mileage and not confirming before or after me leaving. I had to actually turn back around and request to take a picture of mileage on cargo van and showed her the mistake she made
Nautica Henry
Évaluation :
5
Your rep was very cordial and took care of the installation in a very quick and efficient manner.
Al Almendariz
Évaluation :
5
The staff was excellent. This is the second time I have used this location and would not go anywhere else
JAMES VITALE
Évaluation :
5
Great customer service, friendly, and professional
RICHARD MCCORMICK
Évaluation :
2
My appt was moved after I made it and then when I arrived at their chosen time I was told he was going on break. Really? Installer seemed capable but I haven't used it yet.
Heather Pyle
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRIS RANUIO
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRIS RANUIO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerenda Wettstein
Évaluation :
3
Price was kinda expensive
Raymond Dethvongsa
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bethany Gessele
Évaluation :
5
Luis, Julie, Gisela, Damon and Carlos provided me with excellent and outstanding customer service.
omran sood
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elissette Tamayo
Évaluation :
5
Le client n'a pas laissé de commentaire.
rickie hendricks
Évaluation :
5
Only issue was when we drove car onto trailer we could not open the door and we did not have a jack. We had to climb in trailer and leave window open.
vickie madrid
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNY PARKERSON
Évaluation :
1
The lock was cut off our locker and it was marked for auction. We were enrolled in autopayment and we did not miss one bill. Attendant said they tried to contact us by leaving one voicemail (which neither my wife or I received), but they never followed up again. No thanks.
BRET ERICKSON
|
Expérience générale
Évaluation :
5
I originally set up a pick up truck rental at stockton location 840 W Fremont St, Stockton, CA 95203 for 11:30. I arrived at the specified time to find out that the vehicle i rented was not returned and the attendant was not helpful. I walked in and was told the truck would probably not be back and I inquired why wasn't I notified of this prior to my scheduled time to pick it up. The gentleman shrugged his shoulders and did not offer an answer. He attempted to call the uhaul help line and said it was busy and hung up further telling me he was not able to assist and told me to call. Very unprofessional and I will not be renting from this location again. I called the help line and was able to get a rental in lodi California.
Michael Gomez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Max Fennel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis Gonzalez
Évaluation :
5
Keep the good people you have working there. Thanks again
richard burnett
Évaluation :
5
Nothing, I had a great experience at Uhaul, and with the manager! Definitely would come back again, thank you.
Adam Foster
Évaluation :
1
I was over charged and the issue is still not resolved. I was also being charged for a cleaning fee and I have pictures of the clean van prior to return.
Libby Ferrari
Évaluation :
4
Le client n'a pas laissé de commentaire.
henry fresquez
Évaluation :
5
Super easy, efficient. U Haul reps were very friendly and professional. Definitely 5 stars.
ed rose
Évaluation :
5
Julie, Luis, Gisela, Carlos, Damon, Jake and Arnold provided me with excellent and outstanding customer service.
omran sood
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Highsmith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Morris
Évaluation :
5
Le client n'a pas laissé de commentaire.
kelly Baker
Évaluation :
5
Excellent Customer Service from Check-In to Return ! Thanks
Raoul Magana
Évaluation :
5
Le client n'a pas laissé de commentaire.
SABRINA MARQUEZ
Évaluation :
5
Excellent service thanks
ruben martinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon Trulsson
Évaluation :
5
Amazing team. Thanks for the service
richard hoff
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brigette Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristine Williams
Évaluation :
4
The effiency of checking in and out is quick and easy. Great pricing for the van renting than any other rental company.
ABRAHAM BOYD
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAY VONG
Évaluation :
5
Friendly, simple pick up process, & convenient
Jared Gamaza
Évaluation :
3
I had issues with water leakage into my unit causing damage. There were issues with the homeless peeing in the open area next to my unit causing an awful smell. The rate increases were crazy.
Susie Cunningham
|
Expérience générale
Évaluation :
5
great service
daniel howard
Évaluation :
5
Over and beyond with this location, definitely will be coming back here for any future moves
Alexander Burgos
Évaluation :
5
Very easy to work with !
GREGORY SMITH
Évaluation :
5
Rio vista never has a large truck williams uhaul can a district manager do something about the availability of 20 or 26 ft trucks this area needs better organized managers due to trilogy senior homes somebody is always moving or moving in
EDWARD MORELAND
Évaluation :
5
I think it’s bullshit your company charges several times the amount to rent a trailer and take it out of California as opposed to bringing it into California
Tony Accoglio
Évaluation :
3
Le client n'a pas laissé de commentaire.
Heather Agdeppa
|
Expérience générale
Évaluation :
5
Your location is doing a great job!
Candice Nunez
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles springer
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Fye
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Leibrandt
Évaluation :
4
The service person was great !
James Barlogio
Évaluation :
5
Le client n'a pas laissé de commentaire.
Precillia De Santiago
Évaluation :
5
Absolutely nothing great people great service
Carlos Alvarez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan Townsend
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARLY ALLEN
|
Expérience générale
Évaluation :
5
This location and specifically Luis, was helpful and kind and made sure everything was safe. However my original reservation with supposedly guaranteed trailer was stockton on Wilson ave and while he had sent me a link to upload my drivers lic to help expedite, he FAILED to mention they didn't have the size trailer I booked. I will not rent from here stockton Wilson ave again. Lodi on Cherokee I recommend.
Deborah Shandil
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip Schoep
Évaluation :
5
Always excellent service at the Lodi store
Spencer Poore
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony Trapani
Évaluation :
5
Thank you for everything you guys have done for me I appreciate it and if I ever need to get a storage unit again or rent another truck you guys will be who I call to get what I need. Thank you again for everything.
Troy Buck
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Moyes
Évaluation :
5
Most pleasant experience ever with U-Haul. This location really knows how to do it.
Troy Bakken
Évaluation :
5
I wouldn't change a thing there service was great
Joseph McCoy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
danny smith
Évaluation :
5
Very. NICE MANAGER AND EMPLOYEES
Lee Penn
Évaluation :
5
Le client n'a pas laissé de commentaire.
john donaldson
Évaluation :
5
The experience was quick and effortless. Thank you
Bill Schaefer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fabio Aguilar
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wayne Clements
Évaluation :
5
Julie, Gisela and Luis provided me with excellent and outstanding customer service.
omran sood
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brian Fitzke
Évaluation :
5
Easy in & out. Staff friendly & knowledgeable.
Cindy Cavitt
Évaluation :
5
All the staff are very nice and have great customer service.
Shannon Sullivan
Évaluation :
5
Everything went great, thanks
marcos silva
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Alvarez
Évaluation :
5
Le client n'a pas laissé de commentaire.
ISHWAR BHATTI
Évaluation :
4
Sales people were excellent!
Jeff Graham
Évaluation :
5
The rental was supposed to be all on the app, but the app said there was error and it didn't work. I was helped by the employee inside. He was very efficient, polite and helpful. The truck was ready and clean. The rental was without incident. The return to the employee inside was smooth and uneventful. The employee was polite helpful and quick. This was a pleasant experience.
John Silverton
Évaluation :
5
Le client n'a pas laissé de commentaire.
WADHAH BINMAHRAM
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Fowler
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA JONES
Évaluation :
5
Le client n'a pas laissé de commentaire.
SCOTT BRUGGMAN
|
Expérience générale
Évaluation :
5
Relocating to Lodi while waiting on our new construction to be complete is how we found Lodi Uhaul. The staff was super friendly and helpful from the jump. The facility was secure so peace of mind with our possessions was met at the Lodi facility. Thank you so much for a fantastic experience!!!
Betty Crocker
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rick Wagner
Évaluation :
5
Le client n'a pas laissé de commentaire.
casey orndorf
Évaluation :
5
Check engine light issue due to problem with gas cap other then that everything was great. The clerk was great did a great job very nice.
Rigoberto Hernandez
Évaluation :
1
Shyt hole location. Go elsewhere. Place is a joke
Kenneth Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
russel Nickolas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tricia Stallings
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean Moss
Évaluation :
5
Julie, , Luis, Saul, Jake, Gisela, Damon, everyone there provided me with excellent and outstanding customer service.
omran sood
Évaluation :
5
Le client n'a pas laissé de commentaire.
john donaldson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn Davis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joaquin Beltran
Évaluation :
3
Customer service was fast . Charged me a higher mileage rate than advertised unhappy about that . Also brakes were really squeaky. Needed to be serviced . Avg experience
STEPHANIE FULLER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Decker
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michelle Sarinana
Évaluation :
5
Le client n'a pas laissé de commentaire.
Geneen Bland
|
Expérience générale
Évaluation :
5
I was provided great service and a great indoor storage space. I always felt safe and the facility was clean. I had no issues with pests or damage to my belongings. There were rent increases annually though very low increase. I definitely recommend UHaul Storage!
Monica Plageman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Hakes
|
Premières impressions
Évaluation :
5
Clean store, Unit, and grounds. Friendly attentive staff.
Tamara Taylor
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rocio mora
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
rachel Cunningham
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Cabrera
|
Expérience générale
Évaluation :
5
Wish I lived closer to the unit! Was too far from where I live now!
DAVID ASHLEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judith Weddlechism
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Patti Lambert
|
Expérience générale
Évaluation :
2
Unit rent increases $10 per year, seems excessive compared to other facilities. When I was moving out I found significant evidence of rodents. I stored plastic totes and wooden furniture- everything was covered in a thick layer of dirt with rodent footprints all over the place. A blanket that was in a plastic bag was destroyed by rodent nesting. For $150/month to $200 dollars each month final price, I would expect to have my property protected against rodents at the very least. The door seals need replacement. This may prevent the dirt from entering the unit. Seal the units at the floor corners to prevent rodent travel. And no proration? I move out early and you keep the entire month payment? That's awful greedy after I just set my account to auto pay the entire time and gave this place more than $12,000. I guess the joke is on me. No, I would not recommend using this facility for long term storage.
brandie birchfield
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TANYA SAENZ
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
CHRISTOPHER CORONA
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
caitlyn lang
|
Expérience générale
Évaluation :
1
We paid a lot for monthly storage in climate-controlled unit and it was always over 85 degrees in the supposed climate controlled unit area. It was mostly easily at least 88 degrees and no matter what temp the thermometer showed it was just hot and miserable.
TERRI ABERNATHY
|
Expérience générale
Évaluation :
5
Originally I was keeping my things in storage for only a month while I moved out of state. It ended up being almost 3 months. I never worried about my things because I knew they were safe. The monthly billing was automatically charged and correspondence with the staff was always clear and timely. Everyone was helpful!! Thank you!
Sherri Willette
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Madelina Amata
|
Expérience générale
Évaluation :
5
The only thing is that you don’t prorate if you move out early but will charge you late fees if you’re late just doesn’t seem right
Gayle Lien
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Helms
|
Premières impressions
Évaluation :
5
Do I need to call to tell the company that I no longer require the unit ? Or will they continue to charge me ,even though I'm not using it?
Peter Engelhardt
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH CERRATO
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lorraine lopez
|
Premières impressions
Évaluation :
5
Thank you so much great experience in both cities!!!!!
Dezara ye sophia garcia
|
Premières impressions
Évaluation :
5
The employees were amazing! Check in just took way too long. As a senior citizen, working online stuff can be very challenging. So that is why I didn't try that way. Maybe for others it would go smoother.
Patricia Patti Lambert
|
Premières impressions
Évaluation :
5
Everyone was super ,will definitely rent from you guys again , thanks you guys were a real life saver for us thank you you treated two vets with respect and class
Peter Engelhardt
|
Premières impressions
Évaluation :
3
The price was way too high compared to storages in the same area.
COURTANY SAMMONS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen Jay
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Foster
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
zack tritch
|
Premières impressions
Évaluation :
4
I had reserved an 10x20 and even offered to pay ahead. I was told to wait til I came back with loaded truck. When I returned there were no storage units available in that size. Everything else was great.
Sherri Willette
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
LaTonyah Tikaya
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaTonyah Tikaya
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BLANCA HERNANDEZ
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
oscar manjarrez
|
Expérience générale
Évaluation :
4
The times I was In the office they were VERY slow. So slow that I finally quit buying anything from there. They were never really friendly, about the same amount of friendly that you would get at the D.M.V. They did have a lot of product though, a lot of things that you could really use.
KATIE JOBE
|
Expérience générale
Évaluation :
1
Absolute horrible service, pedos work here and it’s disgusting
waled khalid
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
caprice seta
|
Expérience générale
Évaluation :
1
Your staff was very unprofessional on so many levels I will never refer anyone to you guys
Gregory Day
|
Expérience générale
Évaluation :
4
Staff was always helpful. Storage unit was clean. Would rent another storage unit if needed. Merci.
STEVEN THIESEN
|
Expérience générale
Évaluation :
5
Very professional and respectful! And the Mgr was awesome lady…..
anthony mims
|
Premières impressions
Évaluation :
5
Please let the location Manager big Thank u!!
Carlos ASobero
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTONIO SANCHEZ
|
Expérience générale
Évaluation :
5
I’m very satisfied with the service❗️
burnis white
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Zamora
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELLE SHERMAN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Ferraro
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
paul frisbie
|
Premières impressions
Évaluation :
5
Storage was extra clean!!! Professional and courteous
Renee Rendon
|
Expérience générale
Évaluation :
2
needs new employees - nobody ever smiles, which suggests they can’t stand their jobs resulting in a poor experience for customers
PAUL THOMPSON
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Anita Morris
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Savannah Avalos
|
Expérience générale
Évaluation :
5
Staff answered all my questions and were always helpful in any way.
Michael Wilkerson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jessica Odle
|
Expérience générale
Évaluation :
5
I have rented several storage units, in different towns, and U-haul storage was at the top in service, and satisfaction. I do appreciate it. Thank you.
JOSEPH CERRATO
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Aschwanden
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gracie Willman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelique Jones
|
Expérience générale
Évaluation :
5
Shanel and Julie are Amazing people
Thank you for everything
KIMBERLY EDWARDS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony Perez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
linda wick
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angus Laird
|
Expérience générale
Évaluation :
3
When I picked up my uhaul and paid for my storage the process was slow, but the staff was great. When I drove the uhaul it was the worst drive ever. The engine was shaking and jerking. It was very concerning. I thought I was going to have to call roadside assistance. I loaded the truck for a 4bd em house. When I returned that night to load the storage it took almost two hours. It was about 10:30 pm . As we tried to leave the storage area the gates would not open to let us OUT! Because it was after hours. So we were locked inside of the gates of the storage! Very very inconveniencing. I am not a satisfied customer.
CHANDA ROZIER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Savannah Avalos
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MIKE HUTTON
|
Expérience générale
Évaluation :
5
I think your staff is very sweet and I think your storage units are very clean. And I think you so much.
Felicia Cooper
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
rafael gallegos
|
Expérience générale
Évaluation :
5
Great place, friendly staff and easy access to and from the facility
Troy Buck
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nahum Perez-Pimentel
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ameen khan
|
Expérience générale
Évaluation :
5
Mitchell Fields provided awesome service! He was available to assist me with all my questions and concerns. I called Customer Service Sat night and the Person who helped me was awesome. Jeremy at the U-Haul in Lodi was very professional and helpful as well. My all-around experience with U-Haul with everybody I interacted with was 100 % great customer service.
Melissa Castillo
|
Premières impressions
Évaluation :
5
wish there was a light inside the storage since it’s so big the one i rented but other than that it’s great
Eduardo Garcia
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Ramos
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
JEREMIAH VIRGIL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
diana acosta urtiz
|
Expérience générale
Évaluation :
5
I have rented Storage Units from Lodi U-Haul for over 8 years. I highly recommend this establishment to anyone in need of a storage unit or renting a moving vehicle.
david prasad
|
Expérience générale
Évaluation :
5
Arrived at 630p on a Saturday- the lady and gentleman staff members were welcoming and accommodating to my specific needs. Truly a GEMSTONE in customer service!
LASHURN FERRELL
|
Premières impressions
Évaluation :
1
This location never answers their phone and this line takes you to an automated system that directs you the the web site to take care of anything. Unfortunately, not everything you want to do with your account can be done on the website. Very frustrating. Have to make an in-person visit to take care of any business.
Ann Wolford
|
Expérience générale
Évaluation :
4
The price of the unit WAS great and they kept increasing my rate. The hours were great. Customer service on the phone Wasn't always available which Could be frustrating but they were always helpful.
Viktoria Feagley
|
Expérience générale
Évaluation :
3
We couldn't get an entry card because the computer was down. We couldn't get into the storage unit because the latch wouldnt't budge. The workers oiled the latch and told us to come back in a few days to get our entry card (when the computers would be back up.
Glenda Gooler
|
Premières impressions
Évaluation :
3
Way to costly
Chris Emerson
|
Expérience générale
Évaluation :
5
Great service. My actual move out day was 11/30/21, I only needed for one month. Merci.
Bree Odgers
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gregory Suelzle
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie Derrick
|
Premières impressions
Évaluation :
5
Shane went above and beyond to make our experience exceptional! She was truly amazing and we really appreciated her great customer service.
MollyAnna Robinson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Susan Evers
|
Expérience générale
Évaluation :
5
This is the cleanest storage facility I have ever used. I am VERY happy with how they keep up with their insect and rodent control. I have used other storage facilities where I had inadvertently brought home roaches that got into my boxes while being stored. I had ZERO problems with bugs while I was unpacking my belongings that were stored there for probably a good year. Very happy and surprised actually . Convenient office and gate hours. Staff is professional and helpful.
Laurel Allen
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cindy Violante
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
hector gonzalez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cathy Gulden
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert frick
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Pera
|
Expérience générale
Évaluation :
5
Awesome staff
Taylor Wells
|
Expérience générale
Évaluation :
5
Awesome customer service
Henry Pha
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James coward
|
Expérience générale
Évaluation :
2
Staff had no sense of urgency.
blake thomas
|
Premières impressions
Évaluation :
5
The guys he's was very very nice person and helpful excellent job so polite
Enedina Alvarez
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
felix borruel
|
Expérience générale
Évaluation :
5
The manager at the time, Jolie, was really awesome to work with. Excellent customer service, which seems rare these days unfortunately. She worked with me like i was actually a fellow human. She listened and helped me take care of what was needed. Really it was a great experience and you have to keep Jolie around. I'm sure everyone who deals with her feels the same.
Henry Pha
|
Premières impressions
Évaluation :
3
Was understaffed the majority of the time, long waits.
Kathy russo
|
Expérience générale
Évaluation :
5
Very professional. Very helpful. Great customer service!!
Taylor Wells
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
blanca edwards
|
Expérience générale
Évaluation :
5
Thank you! Always a friendly staff, clean facility, and safe!
JODI VANLOBENSELS
|
Expérience générale
Évaluation :
5
it smells like weed in our unit lol
octavio rodriguez
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cindy Violante
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joshua McMurtrie
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lynn Carver
|
Premières impressions
Évaluation :
2
Denied current promotion (1 month free with truck rental). Trouble with the elevator in the beginning (Staff eventually corrected it). Staff rarely in the store (had to hunt them down or wait unreasonably long for someone to show up). No access to dumpsters (despite them "being available for customers" as well as on your rental agreement.
COURTNEY BRADFORD
|
Expérience générale
Évaluation :
1
Not happy with the fact I had auto pay and moved out 2 days after payment was taken and didn't receive any money back. Used other storage facilities and always received a refund for days not used. Would not recommend using this facility.
TERRY SCHIMKE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terrance Mariani
|
Premières impressions
Évaluation :
5
I had no choice but to put my items in storage. The staff at uhaul were very helpful and understanding. On many occasions I felt a need to call Shanel to ask questions. She was very helpful and accommodating. Thank you everyone for allowing me to store my things.
Sally Ellis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lupe Salazar
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
giovanni mendez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID AGUERO
|
Expérience générale
Évaluation :
2
My comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to help
Adrian Ramirez
|
Expérience générale
Évaluation :
5
THEY MADE IT EASY.
Cathy McDaniels
|
Expérience générale
Évaluation :
5
The move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.
Dianne Marcotte
|
Online Move In
Évaluation :
3
Only down side was the office would close before they said online
BROCK WARMERDAM
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Zaccagni
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
steven timmons
|
Premières impressions
Évaluation :
5
Thank you for giving us a free month after there was an issue with which storage unit we were supposed to get.
kimberly duggan
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
april johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
yuriy umanskiy
|
Expérience générale
Évaluation :
5
Julie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021
JULIANNA HART
|
Expérience générale
Évaluation :
5
From Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.
Tonya Winn
|
Premières impressions
Évaluation :
5
Employee's always greet and helpful and friendly
William bills
|
Premières impressions
Évaluation :
5
Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.
monica weston
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corina Robertson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
john freitas
|
Premières impressions
Évaluation :
5
Happy I went with U-Haul Storage again. Great service and facility for a fair price!
Monica Plageman
|
Premières impressions
Évaluation :
5
Very nice people there to help me when there were questions
ROBERT BECKHAM
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Leibrandt
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN BROCK
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mary elaine velasquez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian Gibson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
gerardo ruiz menendez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
teresa trottier
|
Expérience générale
Évaluation :
4
Initial check in process was slow. Personnel was friendly and helpful.
linda wick
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry Hashimoto
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen Jordan
|
Expérience générale
Évaluation :
5
No Comment
randolph hicks
|
Expérience générale
Évaluation :
5
Best storage operation I’ve seen. It just works
Chuck Humbert
|
Expérience générale
Évaluation :
5
Our move in was smooth and easy. Customer care was great .
felix borruel
|
Premières impressions
Évaluation :
2
Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.
THOMAS ALAN BOLYARD
|
Expérience générale
Évaluation :
5
Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.
shawna vonberg
|
Premières impressions
Évaluation :
5
I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!
Mikah Templeton
|
Premières impressions
Évaluation :
5
Aucun
Rose Rodacker
|
Expérience générale
Évaluation :
5
Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.
Debbie Heard
|
Expérience générale
Évaluation :
5
Pleasant experience.
ronald reed
|
Expérience générale
Évaluation :
5
Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!
AMY O'SHEA
|
Premières impressions
Évaluation :
5
Very helpful and friendly staff.
Michael Zaccagni
|
Premières impressions
Évaluation :
5
Chanele went above and beyond to help me resolve my storage problems.
Sally Ellis
|
Premières impressions
Évaluation :
3
It's unacceptable to reserve a truck and not have the reservation kept come move day. Customers don't have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!
Cassandra Francois
|
Expérience générale
Évaluation :
5
I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.
Gayle Yoder
|
Premières impressions
Évaluation :
5
Friendly staff AND helpfull
Stephen Jordan
|
Expérience générale
Évaluation :
5
Really nice people. Easy in and out. Clean. Friendly.
Chandler Pohl
|
Expérience générale
Évaluation :
2
-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.
Jame Johnston
|
Expérience générale
Évaluation :
5
Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.
Debbie Heard
|
Premières impressions
Évaluation :
1
You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation
Rebecca Dillon
|
Premières impressions
Évaluation :
5
Merci
paula tucker
|
Expérience générale
Évaluation :
5
Everyone was super helpful
shannon snow
|
Expérience générale
Évaluation :
5
Thank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.
Elizabeth Stilwell
|
Expérience générale
Évaluation :
1
Refund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.
WAYNE WESTON
|
Expérience générale
Évaluation :
4
Good service
LEONARD GEORGE
|
Expérience générale
Évaluation :
5
She did a great job lovely facility
Enrique Valenzuela
|
Premières impressions
Évaluation :
5
The staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them
Mary Roderick
|
Expérience générale
Évaluation :
5
Friendly/helpfull staff
Stephen Jordan
|
Expérience générale
Évaluation :
5
Merci
Anthony Stone
|
Expérience générale
Évaluation :
5
Very happy ,friendly staff
Stephen Jordan
|
Premières impressions
Évaluation :
5
Love this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.
DEBBIE HEARD
|
Premières impressions
Évaluation :
4
My only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.
BELINDA TAFOYA
|
Expérience générale
Évaluation :
5
Good friendly clean.
Benjamin Marten
|
Premières impressions
Évaluation :
5
Greatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.
Dan Haley
|
Expérience générale
Évaluation :
5
Excellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you
Mary Roderick
|
Réservation
Évaluation :
5
Very friendly employees, prompt service, would return!
kyle thom
|
Expérience générale
Évaluation :
4
Thomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Merci
MARK DELACY
|
Réservation
Évaluation :
5
This facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries
Because of them I will only use U-Haul in the future
DYZAN KAIN
|
Expérience générale
Évaluation :
4
no feedback
Robert Weisenberg
|
Expérience générale
Évaluation :
5
Everyone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!
Lynn Carver
|
Réservation
Évaluation :
5
Friendly people and great service
Gabriel Pinto
|
Expérience générale
Évaluation :
1
.
meagan brandt
|
Expérience générale
Évaluation :
5
Great staff and facilities
Gabriel Pinto
|
Expérience générale
Évaluation :
5
I love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!
Wendi Greenwood
|
Expérience générale
Évaluation :
5
great place!
shannon scott
|
Expérience générale
Évaluation :
5
We rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.
DEBBIE HEARD
|
Réservation
Évaluation :
5
Everything went very smoothly from renting the truck in San Francisco and returning it to Lodi.
pat ogata
|
Réservation
Évaluation :
5
Overall great experience
Valerie Von Elsner
|
Expérience générale
Évaluation :
4
A little pricey!
Cindy Lord
|
Expérience générale
Évaluation :
5
Very helpful, very polite!
GEORGE V. ROWE JR.
|
Expérience générale
Évaluation :
2
I am still waiting for the $200 that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.
carrie shearman
|
Expérience générale
Évaluation :
5
I have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Merci.
Tamara Taylor
|
Expérience générale
Évaluation :
5
Customer service and good old fashioned everyday common courtesy are big at this office - everyone not only helps you out but seems eager and willing to do so.
DANIEL MONTIEL
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.