Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Management was very disrespectful to patron they're rude. And lazy make you wait for service.
HOPE COLES
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Expérience générale
Évaluation :
5
The place was clean the employees was very polite very helpful and very knowledgeable I appreciate the experience I had at this U-Haul site thank you Will do business in the future
Michael Formean
Évaluation :
5
Katrina B was very kind and her customer service was amazing.
Tawana Ellis
Évaluation :
4
Le client n'a pas laissé de commentaire.
edrick king
|
Expérience générale
Évaluation :
3
Drop box location could have been better labeled or explained specifically in the app. I was looking all over for the example that U-Haul has on their website, when it is on the sliding glass door. Would not use this location again.
Gabe Makeever
Évaluation :
5
I really enjoyed Ms Katrina customer service, pleasant young lady, great attitude, process time was wonderful, vehicle was cleaned, checked, & ready to go, her customer service skills were amazing, and I’m happy to encounter such a beautiful, professional young lady, who goes above & beyond for her customer, I would definitely recommend anyone who looking to move or just need that a pleasant experience and wonderful customer service, I’m a happy customer, thanks to Ms Katrina located at the E 5th Avenue location
renae jones
Évaluation :
5
Drop off person was friendly and quick
Bathroom was clean and available !!!!
Francis Dudek
Évaluation :
4
Great service
Will Butler
Évaluation :
5
Very good service employee Trina was very helpful
DAVID CLARK
Évaluation :
5
Everybody in there cool asf and the manager is too
shirley hendricks
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Expérience générale
Évaluation :
3
The customer service was great! Will definitely return to that store for.future moves.
FRED THOMAS
Évaluation :
5
As always, the staff are friendly and helpful. Look forward to using them again in the future.
Brian Palmer
Évaluation :
5
Keep on doing what you do. Le service à la clientèle était génial.
Leon Lewis
Évaluation :
5
Satisfied
ELMER MORALES
Évaluation :
5
Excellent service à la clientèle
Manaro Bohanan
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER WHITE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Burkart
Évaluation :
4
The staff had to connect a second tailor because the first one's lights did not work.
BYRON BALLENTINE
Évaluation :
5
no comment at this time.
Kimberly Minter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Howard WALKER
Évaluation :
5
Instead of the cheap crappy computers you are currently using, switch over to Mac's. Your business will speed up the customer experience. I had to wait an hour because your cheap crappy computers were down nationwide.
michael kunz
Évaluation :
5
Sales rep and drop off tech were great!!
Andre Brown
Évaluation :
1
I was dropping off after hours and an employee in the parking lot started screaming at us while I waa completing the process on my cell phone. She was very rude. Snatched the keys as well
Michelle Mccormick
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon Shaw
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRIS HAMMERBERG
Évaluation :
3
Extremely lazy. I had to hook my trailer up and park it and unhook. On 2 separate rentals.
Randy Leibrock
Évaluation :
5
Once again a great experience with a great staff.
Brian Palmer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teddra Chapman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teddra Chapman
|
Premières impressions
Évaluation :
5
Great customer service and the cleanest UHaul I have ever rented.
Dale Cooley
Évaluation :
3
Take care of one customer at a time, when I returned my truck I was there 30 min. waiting to be checked out because my attended was doing 3 or 4 other things at the same time, and it was only one customer there when I returned. Being able to multitask is good, but when u start to take care of a customer, I think u should finish with that customer before moving on to something else. Thank U!
robyn stephens
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Parsons
Évaluation :
4
I have been to this location a few previous times. This time the place was cleaner, more business like and more helpful. The interior of the van I rented was the cleanest of any previous vehicle.
PHILIP FISHER
Évaluation :
1
Paid for a dolly got all the way to my location out of the city and no dolly was there we had to carry washers and dryers up stairs smh
Brittany Osberry
Évaluation :
2
Manager was very unprofessional a situation occurred while it was customers at the counter & the manager started a mini rant on how she was going write him up in front of the customers the employee handled the situation very professionally I applaud him the manager clearly doesn’t respect her employees because there’s a time & place for everything & in front of the customer’s wasn’t the time or place.
Tiffany Cunningham
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT BUTTS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Palmer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shazwana Williamson
Évaluation :
5
Le client n'a pas laissé de commentaire.
shirley hendricks
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nathan Darpel
Évaluation :
5
They are the best Aron and the manager was the greatest thank you for everything
egypt john
Évaluation :
3
The equipment itself was clean and in good working order. I picked it up on Feb 11th and returned it on the 12th. The problem is how unprofessional the customer service is. The guy there (the one with the afro) talks really fast and doesn't seem to care about the person he is helping. He and a lady got into a loud argument about weather he punched in for work. This argument went on for a while. These people need customer service training. And also consider sending a mystery shopper to that location during the day time
Ahron West
Évaluation :
5
The installer was knowledgeable. Very pleasant and personable. I would highly recommend this U-Haul.
joseph portell
Évaluation :
3
Stand offish and kinda rude
Robert Blankenship
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patryckk Taylor
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joann Baldwin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Liam Shipcott
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shanretea Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
phillp payne
Évaluation :
1
This place lacks accountability and transparency. They failed to rectify the situation though they admitted fault. No one in customer care can explain how it stated availability on the site and when I checked in a unit was "available" in their system yet the unit was occupied. A voucher was given for the mileage inconvenience yet my card had already been charge the day prior (unauthorized and unbeknownst to me). They are crooks and this isn't the first fraudulent issue that I have dealt with at this location. You should do a deep examination of this locations financials and habits to keep them honest and accountable to all customers. I will no longer do business with U-Haul due to this issue and I pray you look at the amount of money I've spent t with the company to understand this lost not to mention the lost of family and friends I will be sharing my experience with.
Toacca Roberts
Évaluation :
1
Unit was not available to move in but available to book online. Spent more money due to the error of the facility. Would not recommend to anyone!
TOACCA ROBERTS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
STELLA JONES
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
carloyn hayes
|
Premières impressions
Évaluation :
5
Had a very easy transaction
Jacob Poyle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh Lenhart
Évaluation :
3
I'm confused as to why I was charged $30 for gas when I only went 14 miles and the needle was still in the same spot as when I picked it up.
LaKeisha Jarmon
Évaluation :
4
Le client n'a pas laissé de commentaire.
Samuel Harsh
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nacoyia Bowman
|
Expérience générale
Évaluation :
5
Nothing!!! She was awesome from the first time I rented I came back and rented again cause this staff is awesome! I recommend everybody to this location and will always rent from this location!!
Cody Lambermont
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jordan Keating
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Davell
Évaluation :
1
Katrina is the single rudest customer service person I have interacted with in years. I already left a google review so I'm not going to go super in depth, but she single handedly made this experience terrible.
jason taylor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pam Oloughlin
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL MAURER
Évaluation :
5
Because of the cold weather when we first got the U-Haul truck to our location after picking it up, we could not open it due to the fact that it was frozen shut. All U-Haul locations should be aware of this and make sure that the opening at the back of the truck can be open and close prior to customer pick up. As it detained us for several hours.!
Roy Spencer
Évaluation :
4
Friendly knowledgeable employees.
John Gruesen
Évaluation :
5
The store manager was great.
KIM WILLIAMS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Veronica Barnett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Garren Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan Bradley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany Peacock
Évaluation :
2
On my first call of reservation I already paid an insurance fee for my U-box, after I delivered my U-boxes, I was charged again at Columbus for an insurance not sure why. But after my order is complete, I realized there is no insurance covered for my order I am not sure where the money went. u-haul is so messed up and charges insurance for nothing. I really do not know where my money went for the insurance. I got charged for another two rental fees after my order was already completed, and the email also shown I will be charged again next month even tho my order was already completed. Idk how they r running the business
Arthas Yang
Évaluation :
4
Snow scrapers
Gary GORDON
Évaluation :
5
Desk clerk was warm and friendly and ensured that all details were correct.
Julialynne Walker
Évaluation :
3
I could not get the access door to open
MARY PETERSON
|
Premières impressions
Évaluation :
5
From start to finish a great experience!
Pam Oloughlin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Champaine Dixon
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARKUS TATOM
Évaluation :
5
Le client n'a pas laissé de commentaire.
david longs
|
Premières impressions
Évaluation :
4
There is no better place to have hitch installed they went above and beyond thier duties to get my hitched installed I am forever greatful. Thanks for the great service Charles Sanders
Charles Sanders
Évaluation :
4
If the gas tank is not full, which is usually the case when I rent a cargo van, it is hard to refuel the truck, so I'm not giving U-Haul free gas. I would like this practice stopped.
Robert Rice
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVE SCIBETTA
Évaluation :
2
Everything was fine and I brought the U-haul to where I was supposed to ON TIME and the lady took it from me,but when I looked at my email the next day they took a extra $59 on my account talking about extra day when I didn’t even use the U-Haul for a extra day.
Scutt Desgazon
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHAUNTELLE CRAIG
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Don Laslo
Évaluation :
3
Le client n'a pas laissé de commentaire.
TONYA WHITE
Évaluation :
3
The woman at counter believe her name was Deidra gave all kinds of attitude when I rented a U-Haul and then I went back and rented this unit and wasn’t informed that the unit was supposed to be free because I rented the truck so I paid for a unit there was no lock in my unit she threw a fit because it was part of my contract that there be a lock
James Goldsmith
|
Online Move In
Évaluation :
1
I had my reservation booked for 7 AM on January 1. I had called in to double check and make sure everything was OK. I was given the greenlight for my 7 AM reservation time I get to the store on my at my designated time and the store is closed. There is a note on the door stating that the store does not open until 9 AM which I was not told of which made me delay everything else that I had that day - fast forward to to 9 AM back in the store and the door is locked, we're waiting for about 10 minutes until someone came to open the door and was greeted with "sorry forgot to unlock the door" - Unprofessional let's just start right there. Then we get to the cashier and it is unprofessional from the get go, the general manager, was very standoffish and was very dismissive towards our needs and didn't seem too concerned with the fact that we had a 7 AM reservation. We then went out to get our truck and cannot find the truck there is no labels on these trucks whatsoever. we came back in to get assistance from the general manager and what do we find ?? the Manager going to the bathroom with the door wide open which was uncalled for, unprofessional and unnecessary and pretty traumatizing. So after we get our truck, we are told a very rudely that it was right there the whole time - very very condescending very rude was not having it. Then I am in the truck and the brakes are not working correctly when I hit the brake, it speeds up very very dangerous. Steering was wobbly, not good at all. Fast forward returning my truck - the lady at the desk was very rude essentially started the conversation off with what do you want in a very rude manner. It took way too long for the truck to get inspected. The entire time did not like this experience whatsoever U-Haul.
Marisa Meeks
Évaluation :
3
Upon arrival at this location, I followed the instructions on the app for returning he equipment. It stated for me to take a pic of where I parked the equipment. I proceeded to park in an open parking spot where other equipment was parked. A lady came over to me and, rudely, stated I parked it in the wrong spot...that I needed to leave it where I had it because she needed to clean it. She then got in the truck as I was taking a pic of where I parked it. Line I said...she was quite sassy and rude. I would NEVER recommend this location to anyone.
Stacy Dawson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brooke clarke
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brittany Pratt
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAROLYNN HARRIS
|
Premières impressions
Évaluation :
5
I am not sure who the customer service rep was that helped me on 12/29/23 evening roughly between 3:30-5PM, but she went beyond what I had expected, which is why I rated my experience so high. I was having some issues with accessing the building, so I had to keep bothering her (my words, not hers) and each time she explained in clear details what to do, and this was much appreciated because at this point I was going to leave and come back another day! Thank you for everything. Blessings!
Terrance Garr
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl Lee
|
Expérience générale
Évaluation :
4
Katrina B the assistant manager is very friendly and personable, she clearly cares a lot about doing her job well and running a good operation. The truck I was picking up had differing mileage and gas amounts from what was listed on the printed rental page, when I printed this out she wanted to make it right but her process was to have me explain this at drop off. In the future I think it would make more sense just to correct the document at the origin. Additionally the truck that I picked up had a gap between the driver's door and the frame which caused a lot of road noise. It also needed a top up on brake fluid.
Matthew Carissimi
Évaluation :
5
Katrina B. was the employee who helped us, she was beyond amazing. She went above and beyond to help us with our rental and navigate the return process. She deserves all the raises and all the promotions.
Isabella Lycans
Évaluation :
1
Incorrect lock on my stuff when it shouldn’t have been, i paid For a whole month and didn’t get the prorated part back that was used, the ppl wasn’t helpful and rude
martina givens
|
Expérience générale
Évaluation :
5
Both employees are very good at their job. They were warm, friendly and professional
JoAnn Bishop
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Butts
Évaluation :
5
Absolutely wonderful experience. Will definitely use again in the future.
Brian Palmer
Évaluation :
5
I had an early morning pick-up and the windshields were covered in frost because it was so cold. They got me some de-icer and it did the trick! Much Appreciated the Extra Effort! Merci!
James Aigner
Évaluation :
5
Handled everything properly and efficiently
Isaac Griffin
Évaluation :
5
The assistant manager was extremely helpful and was one of the best customer service experiences I have ever had. So happy to continue doing business here!
Brian Palmer
|
Premières impressions
Évaluation :
3
Engine light came on, and back of tuck was a little dirty.
JOSEPH SKEEN
Évaluation :
5
The 17 foot truck had less than 1/8 tank of gasoline. Upon leaving the location the truck's low fuel light came on, noting only 50 miles left. I was told that the truck had 1/4 fuel in the tank. When did the policy change for the truck to have less fuel than a full tank??? Upon returning the truck same day, I left 3/8 fuel in the tank. How do I know when I filled it to be what I had when checking out.? Full tank requirement policy should be reinstated
Michael Orr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivan Cummings
Évaluation :
4
Le client n'a pas laissé de commentaire.
Deron Littlejohn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Travis Wiseman
Évaluation :
5
The assistant manager is a rock star and needs more help but did an excellent job of balancing many people at once.
MIKE WOLFERT
Évaluation :
5
Le client n'a pas laissé de commentaire.
jamie tachae
Évaluation :
5
Le client n'a pas laissé de commentaire.
Champaine Dixon
Évaluation :
5
Very professional and very courteous. Appreciate all the help from the staff
Ronald Southerland
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tamia Brown
Évaluation :
5
Very friendly and professional staff
Tiffany Belcher
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAlvin Mcdonald
Évaluation :
2
I paid $166 for a 10' truck and only drove it 10 miles. The gas used left it at a half of a tank and I only used 10 miles worth. So with that being said how did I only receive $79 back after returning the equipment clean and undamaged.
Dvon Lemon
Évaluation :
5
Customer service was great
Jerome Muhammad
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kalijah White
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacie Bryant
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mi Preciouse Threats Fairley
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Letricia Williams
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TAWANA BOOKER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tenesha Mays
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC LEE
|
Expérience générale
Évaluation :
2
Can’t get thru on phone, when you do they hang up on you .
JAMES STORY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMANDA GRIMM
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Niel Wedderburn
|
Expérience générale
Évaluation :
5
I had my storage unit at 1314 E 5th for several years until I moved out of town. It was always very secure, easy to access, & everything was well maintained! The staff was also great & when my key broke off in my lock, they even gave me a free new lock! I appreciate everything they did there to be very friendly & keep my belongings safe & secure!
BARBARA WYRICK
|
Expérience générale
Évaluation :
1
I called to confirm move out could not get anyone in office. Called 1800 number, who could've get ahold of office either. I was told everything would be ok. Yet I was repeatedly billed.
Tiea Spence
|
Expérience générale
Évaluation :
5
Good Service
LEE LEWIS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Deena Hibbett
|
Expérience générale
Évaluation :
4
Amena was very helpful and informative
latrese MAGEE
|
Premières impressions
Évaluation :
5
Phenomenal staff team I would love to join a winning family such as you guys ,the ambition to help us customers are so amazing 😍
brandy Griffin
|
Expérience générale
Évaluation :
5
Best experience I've had with a storage facility.
Alexander Harris
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FREDRICJASON COMPY
|
Expérience générale
Évaluation :
1
I was having issues paying my bill for a few months. I finally got a job but I had stopped receiving calls and emails from U-Haul. About a month ago they emailed me saying they couldn't get in touch with me and that my things were auctioned off. However if they couldn't get in touch with me how did I receive the email. Also, the close date for my unit is the 1st of this month which still means that I could have set up a payment plan. Of now they're telling me I just have to pay and I don't think I should have to pay considering they lied saying they couldn't get in touch with me. I am TROUGHHLLY dissatisfied as disappointed wit my experience. I WLL NOT be recommending U-HAUL.
Deja Moyer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gordana Seifert
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert Diggs
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
stasia coffman
|
Premières impressions
Évaluation :
5
Thanks for your Business and keep on my stuff safe and clean..
Artgentle Price
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mahdi Yusuf
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELIZABETH GAY
|
Premières impressions
Évaluation :
5
Never had any issues in the two years I had my storage unit. Thank you U-Haul !!
Sheilah PARKS
|
Expérience générale
Évaluation :
5
My things were very obviously extremely safe; no moisture leaks no dust it's been wonderful!
jeanette mcd
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEAN HASKE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruben Cuervo
|
Expérience générale
Évaluation :
5
No complaints here
Ebony cobb
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGIANN MCFARLAND
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruben Cuervo
|
Premières impressions
Évaluation :
5
Through several storms and multiple management changes this site has been run well. Merci!
BERNARD PONTONES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Syretta Carr
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Evans
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tiara hoover
|
Premières impressions
Évaluation :
5
Keep up the Good work
ronald parker
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
desha moore
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brittany Brown
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Johnson
|
Premières impressions
Évaluation :
4
Better labeled driving directions for cars going in and out of facility and accessing the storage area. Staff was friendly!
Brittany Brown
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jamin Thomas
|
Expérience générale
Évaluation :
5
The staff at this location, 1314 e 5th Ave, Columbus, OH are the most helpful, professional people I have met anywhere at any business. I am so thankful for their customer service skills and care; that really relieved the stress I had from the move.
SUSAN MCLEAN
|
Premières impressions
Évaluation :
4
At first I had a communication problem with getting my storage I had to come back and forth for a couple of times but the last time I came I got my key and I was very happy.
Alison Miller
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
ARICK DUBOSE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiara Horton
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
anthony thomas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Bean
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ZANETTA AWUAH
|
Expérience générale
Évaluation :
5
Greg and his team were great to work with!!!
KEN ENGSTROM
|
Premières impressions
Évaluation :
1
Roaches in storage building and altogether not clean.
Charles Rockhold
|
Expérience générale
Évaluation :
5
The 2 employees at the East 5th st location in Columbus Oh we're amazing!! They even helped me unhook my car from the tow dolly and walked me through the after hours return policy. I have always used uhaul and will continue.
Brett FuquaJr
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Glen Lamb
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rose Reyes
|
Premières impressions
Évaluation :
1
UHaul actually offered me a climate controlled unit for the next day and when I showed up with my movers, they claimed all sorts of company policy, and suggested I should pay for the lock removal. It was a pathetic handling of customer care. I won't be recommending this site to anyone.
Nelson Onyango
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
aiesha martin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
SANDRA COLEMAN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK NACCI
|
Expérience générale
Évaluation :
5
Very helpful staff and eager to assist
CAITLIN CHAPMAN
|
Premières impressions
Évaluation :
2
Very rude staff
sheree overstreet
|
Premières impressions
Évaluation :
5
Great experience!
Anthony Anderson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wanda Mix
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
PHILLIP ANZALONE
|
Expérience générale
Évaluation :
4
Unit was free of debris and no piles of dust or dirt present. Lock was secure and access was easy. A shower of dust or some other fine particles came down off the garage door each time it was opened but there was no obvious source. All in all a very good experience and the female manager who checked us in was outstanding!
molly polasky
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kendall Hill
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dennis sumlin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Krianna Chapman
|
Expérience générale
Évaluation :
5
The female assistant manager was excellent!
molly polasky
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMAL ROBERTS
|
Premières impressions
Évaluation :
2
i was told the storage was big enough but it was not enough. so i had to go some where else to pay more money. So i did get my free month of storage. Mr Sowers
Jeffrey Sowers
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
antoinette simms
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tyleeshia Ford
|
Premières impressions
Évaluation :
5
👏🏾👏🏾💯💯💪🏾💪🏾 keep up the excellent service 🙏🏾🙏🏾
Bill Allen
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
KEITH WRIGHT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
wayne dobson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
lynneaster calhoun arnold
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
laura Coverdale
|
Expérience générale
Évaluation :
3
Cannot actually finish this, my move isn’t until February 14th
Troy Youngblood
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaTonja Crowder
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felix Crowder
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
L J SINGLETON
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Quasi Thomas
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
anne vandergrift
|
Expérience générale
Évaluation :
4
Aucun
davia mills
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quiana Hairston
|
Expérience générale
Évaluation :
5
The staff was courteous kindly and a joy to have me being served thank you U Haul. 5 th Ave Colunbus Ohio 43219
gerald jones
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Cedricka Woolfolk
|
Expérience générale
Évaluation :
5
Good customer service i wanted to tip the staff and this is my first time.
Angela Jones
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanteeia Harvey
|
Expérience générale
Évaluation :
5
please label buildings to match online map,that would be helpful.
James Story
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
TIA TURNER
|
Premières impressions
Évaluation :
4
Very helpful & friendly staff. Rental unit clean and ready upon arrival with lock included. Feels secure and maintained. Thrown off to see a fair amount broken glass, pills & medication bottles in front of one of the units.
KENDRA DRISKILL
|
Online Move In
Évaluation :
2
Le client n'a pas laissé de commentaire.
EDWARD JAMES
|
Expérience générale
Évaluation :
3
We did not get to use the storage. The unit was a 10x10. We had a 24foot truck completely full. The unit was not big enough.
Debbie Meadows
|
Expérience générale
Évaluation :
5
Friendly service.
byron banks
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY HAIRSTON
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Sandra Coffey
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Hegina Mccoy
|
Expérience générale
Évaluation :
4
The staff has been quite helpful and responsive when I interact with them. There is nothing unique about the facility but it is well maintained and equipped.
DEBORAH BANKS
|
Premières impressions
Évaluation :
5
Excellent agents at all locations we used. We rented three trucks and one cargo van this August 2021 as we moved two children to college and relocated ourselves to a different city. ALL the rentals went smoothly from check in to check out. Recommend 100 %. Our storage unit in Columbus on E. 5th street was very clean, easily accessible, prepared with a lock and key. We did a self check-in and easily proceeded to store our extra household and seasonal items. Had two flatbeds for people to use. Great help!! Thank you! :-)
Gordana Seifert
|
Online Move In
Évaluation :
3
First unit had a leaking mess. Given another unit and 1 free month's rent for the inconvenience, but kept getting charged for the free month as well as messages about being late to pay and threatening lock out for nonpayment. Had to keep going in person to clear up the issue, only to have it happen again each subsequent month.
nate Painter
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Goldsmith
|
Online Move In
Évaluation :
2
The handle on our unit was bent and we were unable to get in. We had to get assistance from the maintenance people who knew exactly what the issue was.
KIM HARVEY
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lakesha Gripper
|
Expérience générale
Évaluation :
4
Insulation of roof ripped, hanging down.
Nathaniel Dusseau
|
Premières impressions
Évaluation :
4
The main gate was broken/open the entire 1hr plus we were unloading our truck. This unit was selected because it corresponded to the location I requested as drop off. That was subsequently changed and I returned the truck to a different location. While the storage unit location worked out the rest of the online Uhaul process was awful. These high marks represent the storage unit only.
DAVID ZIMMERMAN
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Donovan Johnson
|
Premières impressions
Évaluation :
5
Fantastic staff!! You made it so easy! Thank you!
Janet Jackson Park
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel Tramontin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charlotte Manirafasha
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vinzella Jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joel Atzenhoffer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Simpson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Philip Grennan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelica Williams
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
EMMA GUESS
|
Expérience générale
Évaluation :
5
I appreciate your help and care
Richard Wyche
|
Expérience générale
Évaluation :
5
The only issue I had was with the billing account system. The way it displays your payments/balance is not user-friendly. When looking at the balance column, it shows dollar balances in parenthesis. In any other system, that would mean that there is a credit on your account, but not theirs. That was a bit inconvenient because I had to take the time to try and figure it out and then email my question to the location's GM, Erin. She got back to me VERY quickly and provided a detailed explanation. I was very happy with everything about this facility and its employees though.
Jennifer Kennedy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELA BRANDON
|
Expérience générale
Évaluation :
2
The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!
Robin Harris
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Davidson
|
Online Move In
Évaluation :
5
Thank you for everything
JOSE JOUBERT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronnee Wright
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
linda seiter
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam Gallipeau
|
Expérience générale
Évaluation :
2
Messed up my reservation. Gave us a broken storage container. Did not have a working lock. We felt abandoned and at the mercy of uhaul.
Brendon Schultz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRIS CALCATERRA
|
Expérience générale
Évaluation :
3
The young lady at the desk on Friday morning was extremely rude. I was also billed for an entire month, even though I closed my account after 2 days. (Moved my daughter in to college on yesterday) Please allow partial month billing, or alignment to the university summer schedule.
John Thompson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kendall Hill
|
Premières impressions
Évaluation :
1
Your service reps were consistently rude and the storage door was flimsy and always off track.
Augilia Sowell
|
Expérience générale
Évaluation :
5
The man working there on 7/20 at 6:15 was so nice and helpful. Only problem is there were no more locks that UHaul requires for their units so I had to use a regular lock. I'd like to hopefully get a safer lock that you guys normally use whenever they are in stock.
Emily Ward
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anne Searson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Ebert
|
Expérience générale
Évaluation :
5
Very convenient. I really appreciate the carts that are available for use without a charge.
Andrew Kennedy
|
Online Move In
Évaluation :
2
After being told they would waive the late fees; they never did. No assistance available for those not working due to the covid-9 virus. Staff members frequently give different answers; when presented with a question. I immediately removed my things frim storage.
matina thomas
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carmen Hollis
|
Expérience générale
Évaluation :
2
Took 1:15 to get storage unit and I had a reservation.
kathleen graf
|
Premières impressions
Évaluation :
3
They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.
Deena Hibbett
|
Premières impressions
Évaluation :
5
Super friendly staff and quick service.
Julie Wagner
|
Premières impressions
Évaluation :
5
Great assistance provided
Keith Votaw
|
Expérience générale
Évaluation :
5
Excellent customer service.
Robert Mencia
|
Premières impressions
Évaluation :
5
Very convenient.
David Dye
|
Expérience générale
Évaluation :
5
Greg is an outstanding employee!
Madeline Neumann
|
Premières impressions
Évaluation :
5
Greg was amazing and very helpful!
Madeline Neumann
|
Expérience générale
Évaluation :
2
This location was good, the issue I had was they were impossible to reach by phone - I tried for 5 days and kept getting the uhaul main office operators who were for the most part rude and not helpful
Steve Nock
|
Expérience générale
Évaluation :
5
Thank you for being awesome
Michele Wall
|
Expérience générale
Évaluation :
5
This U-Haul location was an operated very professionally, it was well staffed and very efficient. A very different experience relative to the site at which I picked up my truck. Nice job, Tony!
Paul Drury
|
Premières impressions
Évaluation :
5
The manager Tony and the staff were very great and nice to me the whole five years my stuff was in the storage
TRENCA JACKSON
|
Expérience générale
Évaluation :
5
No comment
CHERYL FRAZIER
|
Expérience générale
Évaluation :
5
👍
Andrew Akins
|
Expérience générale
Évaluation :
4
The movers picked up my U-box but reported the above
Sarah Bergen
|
Expérience générale
Évaluation :
2
The staff is not honest or helpful. Management was subpar as well.
Tamikka Simpson
|
Expérience générale
Évaluation :
5
Tony and his crew were customer oriented and very professional. The best uhaul center I have ever used!
Margaret Ferriter
|
Expérience générale
Évaluation :
4
S.O.
Joseph Heister
|
Expérience générale
Évaluation :
5
My experience with the U-Box was great. The box will hold much more than we thought. The crew at u-Haul was very friendly and helpful. Thanks much!
frank carcatera
|
Expérience générale
Évaluation :
5
Staff were great to work with getting set up in a storage unit.
Aaron Beczkiewicz
|
Réservation
Évaluation :
4
The service was courteous and efficient. It was extremely busy since it was move in time at a big ten college campus but there was still availability and a reasonable wait time in line.
Ann Massy
|
Expérience générale
Évaluation :
1
Upon arrival to the storage facility, we were told there were no units available, despite having made a reservations weeks prior. I was never contacted by email or otherwise to let me know this before
mekaela will
|
Réservation
Évaluation :
1
The folks here were very friendly and helpful, but the UHaul computer systems allowed for many persons, including us, to reserve a storage facility when indeed there were none available. We were not
Jeff Rolf
|
Réservation
Évaluation :
1
Stood in line 30+ mins waiting on the one guy who was working (the other just sat there watching him) only to be told that even though we had a reservation they had know storage spaces. No help at all
James Brotherton
|
Réservation
Évaluation :
1
Absolutely terrible experience. Reserved a storage unit back in June, only to go to move-in my stuff and learn the fact that there was no storage units left. I would NOT recommend U-Haul to anyone.
Austin Trapp
|
Réservation
Évaluation :
1
Showed up to find out the place was over booked and lost my reservation. Luckily there was one at a farther location and I had to get a smaller unit than origninally reserved.
Shane Vitullo
|
Réservation
Évaluation :
1
I rented a storage space and even called to confirm 2 weeks ago. When I arrived I was told there we're no spaces available. The front desk girl told me to go to Morse road - didn't try to help at all
Melinda Nawn
|
Réservation
Évaluation :
5
S.O.
Rituparna Dhal
|
Expérience générale
Évaluation :
1
WORST CUSTOMER SERVICE OF MY LIFE. NO HELP WITH ANY OF MY ISSUES AND OVERCHARGED ME
Carlin Piper
|
Réservation
Évaluation :
1
I had a confirmed reservation but the manager/owner said there were no units available for me. He sent me to another Uhaul facility but was not very apologetic or helpful. He was a jerk.
CODY KRAUSE
|
Réservation
Évaluation :
1
Never got to use this location. When I arrived to check in, immediately told there was no storage units open. Man did not want to hear I had reservation. Not will to help find something else either
dayna armagost
|
Réservation
Évaluation :
1
You allowed me to make a reservation online for a unit and when I showed up to move in, you gave my unit to someone else and i had to pay double for the ONLY UNIT THAT WAS LEFT you’re trash never agai
Mary Tillman
|
Réservation
Évaluation :
1
Made a reservation that didn't exist due to overbooking.
Michael Kovacevich
|
Réservation
Évaluation :
1
Im very upset because i never gotten emals till now and i never receive nothing threw the mail about my storage. I upset yall sold my lil bit of stuff for $5 when it was pictures of my passed away mom
haleema abdullah
|
Expérience générale
Évaluation :
1
Rude, drove from Michigan to get my things they didn't care about my belongings getting wet from rain talking about an auction......it wasn't going to be an auction at 7am.....
SIERRA CARTER
|
Expérience générale
Évaluation :
4
Our u box reached late from RI and I am still waiting for their call regarding filling complain
nazneen puthawla
|
Expérience générale
Évaluation :
5
Best experience ever had with a storage facility. Tony Shaw is beyond professional and does an amazing job running this business. Service by his staff was perfect over the 18 mos, I'm sad to leave!
benjamin laurent
|
Expérience générale
Évaluation :
5
I was pleasantly surprised that after all this time the items in the storage locker remained dry with not a rodent in sight. The staff was always friendly.
PAUL GARRETT
|
Expérience générale
Évaluation :
4
Very nice facility
Lisa Diane
|
Expérience générale
Évaluation :
2
The manager on site was not easy to communicate with and did not respond to texts or calls on the work cell phone he had listed. Moreover, my son's bike that he held for us was damaged upon pick up.
stephani vanloon
|
Expérience générale
Évaluation :
5
Tony was our contact. He was thoughtful, understanding, and caring of our situation. He is as credit to U-Haul.
brittney capocciama
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.