Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Absolutely nothing,John and his partner was this most friendly an welcoming staff. I haven't ever experienced such amazing service any else. It was as If John own the store and he personally wanted to make me happy an comfortable. The experienced change my whole day an inspired me to be kind and grateful. Thanks
Precsious Trice
Évaluation :
4
The location feature of the UHaul app did not work there and the app could not read the barcode. The key drop-off box was located a distance from the front of the building toward the back. It was all manageable, but not intuitive especially at night while it was raining.
Gilbert Andrada
Évaluation :
4
I like the fact that the people are nice, and the storage is always clean. I also did not have any item stolen but if is possible the smell within the area could be avoided and please provide a garbage within its environs. Overall, you guys' rock!
Justina Effah Nyarko
|
Expérience générale
Évaluation :
2
Every six months the price was increased claiming pest control and all. Mice were in my unit and ruined my recliner. I paid a lot of money for that unit. Raised the price but not the care. No, I will not recommend your storage units.
John Gillett
|
Expérience générale
Évaluation :
5
John the manager was the one who served us that day. He is a great guy to work with - explained everything very clearly and has excellent customer service!
jolene uccello
Évaluation :
3
Picking up the truck the process is always long. The system always has trouble. Long wait times.
Jasmin Harrison
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Taylor
Évaluation :
5
While the equipment was clean, the truck had a tire pressure warning light on and message on dash display that that system needed servcing. The UHaul app was not user friendly and seemed to be malfunctioning. The onsite staff, Demaris, was excellent, friendly, knowledgeable, and courteous
Richard Ciasullo
Évaluation :
2
The manager John was very rude and I felt like he is not happy that I am there
NASSAR BASHIR
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devangkumar Dhingani
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alice Figueroa
|
Expérience générale
Évaluation :
3
This location was across town. Their parking lot was too small and full. The drop off took longer than the pick up. I was charged for an extra day. I called 24 hours before to advise that I couldn't make the drop off time. I was around an hour late.
Alan Ortner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia James
Évaluation :
1
Le client n'a pas laissé de commentaire.
Taisha Rodriguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marilyn Rozario
Évaluation :
1
Close this location.
Joe Zambo
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Mcneill
Évaluation :
4
Advise every customer of the on-line procedure needed when the truck is picked up and dropped off. The drop off takes about 15 minutes including photos and has to be done before you lock the truck and drop the key. I was not advised of this and dropped the key first then went to check the vehicle in.
THOMAS CARPENTER
Évaluation :
5
We had a great experience with the two young men who assisted us. The young man at the desk was friendly , professional and had a wonderful personality. It snowed a bit the morning we picked up the truck and The young man who was in the parking assisted us with obtaining the key from the lock box and cleaned the truck off for us. We would definitely recommend this location to anyone who needs a truck rental. Sincerely The Gonyaw's
Shanann Gonyaw
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeanie Diaz
Évaluation :
1
Personally, one of the gents here over a year or two ago provided clear and consistent assistance and service. Meanwhile this time around. The service was pretty much and solely pushed for you to do it yourself even if you didn't understand the new upgraded system. Unclear, unhelpful service. The worse I've ever encountered. The service needs to be vocally clear and assisted upon with clear guidance. Show more care and support when the customer that seeking your business services is asking for it.
melissa ramos
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carmelo Rivera Jr
|
Expérience générale
Évaluation :
5
I am delighted to had the opportunity to be served by you and your staff! Your service , and your commitment is outstanding! Thank you and best wishes !
Joseph Vincent Camposeo
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon Rodruigez
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES RICHARD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yajaira Maldonado
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gary Kelly
Évaluation :
3
Le client n'a pas laissé de commentaire.
Crisbel Hernandez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas Cooke
|
Expérience générale
Évaluation :
5
Everything was perfect. Staff was very helpful as always. Highly recommended!!
Steven Karpinski
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTINA SCHILL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karthikeyan Alagusundararajan
Évaluation :
4
With card access and exterior storage units, there shouldn't be the need to limit access hours unless mandated by local ordinances. This may have been the case, but we felt rushed to get everything done when our schedules only allowed us to get there late in the day.
James Manger
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sara Santiago
Évaluation :
5
Very pleased and Satisfied with overall experience, Thank You..!!
tahj mccall
|
Expérience générale
Évaluation :
3
Get truck to my reservation spot instead of making me go 10mi out of the way.
Ron Goodin
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTINA SCHILL
Évaluation :
4
Everything was good. It was just getting too expensive
STEVEN CAPOBIANCO
|
Expérience générale
Évaluation :
3
Your phone app sucked to the point of being useless. Fortunately, the guy at the pick-up location was very helpful.
Dennis Himes
Évaluation :
5
Le client n'a pas laissé de commentaire.
HANNAH BALAZS
Évaluation :
5
Elite customer service, I would definitely recommend
Gladys Breedlove
Évaluation :
5
Good service
Marco Lucar
Évaluation :
3
The windshield was dirty and hard to see when the sun hit the window.
Bernard Sweeney
Évaluation :
3
Le client n'a pas laissé de commentaire.
JOPSEPH CRICCO
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREW SPRAGUE
Évaluation :
5
John was excellent and professional. Will definitely be coming back to this location again!
DUVAN QUINTERO
Évaluation :
5
Excellent service à la clientèle. Friendly and helpful. Will definitely use this location again.
Alexander Guruprasad
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Hinchey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Wong
Évaluation :
5
Very friendly, got me in and out very quickly.
Ray Halle
Évaluation :
4
Great service by the employees
Ynes Bobea
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Gasque
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Soll
Évaluation :
4
Le client n'a pas laissé de commentaire.
James Koutsopoutos
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Paquette
Évaluation :
5
The truck ran as if it was going to break down. I think it needs some work.
Michelle Wilson
Évaluation :
3
First thing I had was to go open a lock that was giving me hell I went there to rent a truck not to open locks next the QR coad don’t work for me an another guy that came in with a truck it was raining an I could not get this thing to work you might be losing business because if this I know you are losing mine
Lorenza James
Évaluation :
4
Le client n'a pas laissé de commentaire.
VANESSA LANIER
|
Expérience générale
Évaluation :
5
Great customer service!!!!
Randall Crawfprd
Évaluation :
3
I reserved the rental truck online once I arrived to complete the process I had trouble with my phone the WiFi was bad luckily the employee hadn’t left yet he had to finish the process on his phone this gentleman was very helpful I don’t think I would trust the online rental again only because of this potential problem otherwise I am a satisfied customer
Dina Barriault
Évaluation :
5
Everyone and the service was Great!
gordon rice
Évaluation :
5
The staff in this location was so helpful and very friendly. I was pleasantly surprised to find the van I rented immaculate! This is the first time that I have rented from this particular location, but it will certainly not be the last! I was very impressed with how clean the vehicle was as every other time I have rented these types of vehicles from other places, they have always been beat up and dirty. You can tell that this U-Haul location at Spencer Street Manchester, CT takes great pride in their business and their products and services they offer.
Eileen Blair
Évaluation :
2
It took 35 minutes to check out because they gave me a truck that needed an oil change, told me it had a much different mileage, and because the app didn’t work,
ADAM TORTORELLO
Évaluation :
5
Fuel economy is awesome and reliable
EUNICE OPPONG
Évaluation :
5
Had a great experience picking up the truck Mr. Richards was very helpful and pleasant
Linda Bacci
Évaluation :
5
The location and the staff were phenomenal. You're app and website ate trash. Upgrade your servers and increase its efficacy.
Steven Shenk
Évaluation :
4
The man who checked me out could not print any contract and said he would send it to my phone… he never did!!! Confusion when I dropped off.??? Said that he just put an estimated hold on my bank account??? Did not happen this way last time which was a pleasant experience. This one however, was not. Left there anxious about my bank account. From now on.. will not leave with a vehicle without paper and receipt in hand.
Margaret Odea
Évaluation :
4
Le client n'a pas laissé de commentaire.
Susan Carpenter
Évaluation :
5
The General Manager there was awesome. Took his time to explain everything, true hospitality!
JEAN CLERMONT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devone Pollard
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oliver Urquilla
Évaluation :
4
Manager helped me do the return
Carmela Amenta
Évaluation :
3
No parking available for customers, so we had to make the process literally running because others customers were complaining. 1 customer went to buy 4 small boxes and he parked in front of the building causing a situation. The Uhaul staff have to deal with extra situations because of that. I made the after hours check out and i spent 1 hour dealing with the web page because it was not uploading the photos (I was receiving an error message) i took the photos like 6 times each.
Hector Sabala
Évaluation :
1
They scam you out of money currently having my bank dispute extra chargers that they are denying of charging onto my card.
Selena Bermudez
Évaluation :
3
The automated customer system needs work. The code wasn't sent via email until hours later, and the attendant had to do it manually. I still have not received my receipt.
Dana Turnquest
Évaluation :
5
The woman that I dealt with was extremely
Helpful!
Judith Craig
Évaluation :
4
Le client n'a pas laissé de commentaire.
elaine brown
Évaluation :
4
Le client n'a pas laissé de commentaire.
Aaron Sales
Évaluation :
5
Everything was perfect!
Steve Sorrels
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jovhanny Prawl
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Rodriguez
Évaluation :
5
Jeremy in the office was exceptionally helpful
Paul Piccione
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gordon Brodie
Évaluation :
5
The guys hooked me up and I really appreciate them
NYKIRIA WHYTE
|
Premières impressions
Évaluation :
1
Someone got in the storage room and stole a bunch of equipment that was stored in there had to put a second lock on it and then move the stuff out
James Moulton
|
Expérience générale
Évaluation :
2
When you went to truck you got to do it online it's very complicated for most people is very complicated for me had a hard time written in the truck I wasted 35 35 minutes trying to figure out how to rent the truck by the time I got the truck I burnt 30 minutes it's a very bad system doing online recommend you guys think of a better system running it takes too long it's very complicated
Robert Beaver
Évaluation :
5
Staff was friendly and helpful!
Stuart Swirson
Évaluation :
4
The self-check in has too many steps.
Bonnie Douglas
Évaluation :
5
Some of the instructions in automated process were a little confusing due to the layout of the overall facility - large area with multiple locations to accomplish the pickup and drop off, but the employees were all extremely helpful and friendly.
David Brancato
Évaluation :
3
Get rid of the online check in and return.
Wayne Gilbertie
Évaluation :
5
Originally went to Manchester ct. Oakland st. Location and it was straight garbage, reserved a 10' truck and showed up 20 minutes later and it was gone, wasting my time and no giving a f**k
Jason Simard
Évaluation :
5
Le client n'a pas laissé de commentaire.
fernando toro
Évaluation :
2
quick check in did not work. Worker kept saying it was my phone. Their "office" was then down the street and we had issues there too. Took over an hour to pick up my vehicle.
Anthony Gruttadauria
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Gaul
Évaluation :
3
The person who helped me was very nice and knowledgeable. However, I felt bad for her that she was the only one working. She had no help. After I had gotten there, more people walked in and she was also getting phone calls. Everyone could have been helped faster had there been at least one or two other people. Personally, I'm not a fan of doing everything online myself. Not sure if this is at every U-Haul location. Two years ago when I moved, it was not like this. I feel much better actually going through the process with a worker to make sure everything is ready and correct. Location wise, it's close to the apartment I'm moving out of it, so that's nice. But the main building to get assistance at and the actual location of the trucks is such a far walk. After finding the truck and checking if all the equipment was there because I had to finish the check out process online, I found that two out of three dollies I rented weren't in the back of the truck. When I clicked "no", the dollies weren't there during the online check out process, a message appeared saying I had to go get assistance. This made me have to walk all the way back to the main building, and yet there was a small building right there by the trucks that another employee could've been at for assistance. But since there was only one person running the entire place, I was left walking that distance to the main building. Also, it's odd that the keys are picked up in a locked box with a padlock at the small, empty building by the trucks. Again, it would've felt better to have an employee help out and hand me the keys physically In the end, my friend who was helping me drove up to the main building in the truck to grab the missing dollies. But overall, I felt this process could've gone a lot faster and smoother had check out been done at the desk with an employee helping me and not having me essentially do the job myself online. Other than that, at the end of the day, the move happened and we actually managed to return the truck a little earlier than scheduled.
Marco Taverner
Évaluation :
5
The woman that helped me went above and beyond. I was struggling to get the QR code to work with self pick-up and she literally spent 45 minutes with me, resolving the issue. She was incredible. I was so thankful for her help in such a stressful moment. Give that girl a raise!
MEGHAN GARDINER
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAMARIS RIVERA
|
Premières impressions
Évaluation :
5
The overall experience was great. Communication was top-notch, and Damaris is the best! Please let her know I said so. I will be using you in the near future also.
Art Staples
Évaluation :
5
Staff does a great job running the location despite the super small parking lot they have to work with.
wayne wright
Évaluation :
5
Should move return area to the back lot where you pick up trucks, very little room to return vehicles and get your own car out of parking area especially on a Saturday afternoon.
Michael Cimino
Évaluation :
5
The place was very clean and well organized easy to move in i was using another storage facility for 10 years and if I'd known this place was this nice i would of moved in here years ago
Eric Kraus
|
Online Move In
Évaluation :
5
The service both at pick up and return was excellent and the truck ran very smoothly.
Paul Piccione
Évaluation :
5
Nothing, doing a good job helping customers and their moving easier.
Sara Appiah
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Smith
Évaluation :
5
The front desk lady was very nice.
Dawne Hicks
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS LEO
Évaluation :
1
I rent about 15 to 20 trucks a year. This by far was the worst location. They forced me to use the website to log it to get my truck. Which took over 30 min . The site crashed 3 times. The guy just looked at me like oh well I can't help you. This was by far my worst experience at any uhaul. Bring back real people not an app. Will not use this location again. Received a text saying that uhaul was going to call me. Never heard from them. This is a horrible way to run a business.
Geraldine Rygiel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn Payer
Évaluation :
3
Why does everything have to be done through smart phones and apps? What happened to the customer service that kept me coming back to uhaul all these years? I do not like the new system. Being charged to have a person handle the return? Instead I have to use my own time and phone to take pictures and note locations. I used uhaul because getting the insurance meant I didn't have to worry and could drop off the vehicle and be met with a smile as I handed off the keys. Last uhaul rental for me.
Douglas Isleib
Évaluation :
1
I don’t like this online service through the phone and my U-Haul truck was given to me on E!
Sasha Stainrod
Évaluation :
5
John, Angela and Maria are wonderful we originally were only going to be there for four months it ended up being 4 years although a lot of money for the time there they we’re very helpful with the original move in and finally the move out thank you so very much we appreciate the time spent in your facility,
Bill G unit 67
Bill Gemme
|
Expérience générale
Évaluation :
5
SERVICE WAS EXCELLENT........THX !
Patrick Taylor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Young Sun Kong
Évaluation :
1
Had an absolute terrible experience booking. The store insisted that they were unable to book through their system and forced us to use the app, which had so many complications and errors despite me being a previous customer! After 20 minutes we finally got our van. The van itself was fine, clean enough. Returning the van we had another nightmare using the app to perform the return. The app crashed mid return, preventing me from taking photos. We got charged what we were told was correct, but the app showed a receipt of over $100 what we should of been charged! When we brought it to the counter we had no empathy or any kind of positive reassurance. They simply stated "no it isn't correct" and printed me out an alternate receipt and a card to call if "we feel we need to". It all seemed like it was just to get us out of there. This is the last time I'll use U-Haul for anything, the push to the app model if the store isn't lying and their inability or lack of care to do anything for the customer is appalling. The quality of service has gone down so much over the years at every location i've visited.
Ryan McNeil
Évaluation :
3
The people were great - very helpful - but I had done everything on the app, which didn't really work at all. I never got a code for the key and had to go inside. My return using the app was also extremely difficult. Your associates at this location were excellent. Your 24/7 rental program and app need a lot of work.
Gregory Hayden
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Grosse
Évaluation :
3
Le client n'a pas laissé de commentaire.
reuben anderson
Évaluation :
5
John went above and beyond handling my last minute rental and the assorted issues.
Joseph O'Leary
Évaluation :
5
Le client n'a pas laissé de commentaire.
KALPESHKUMAR PATEL
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kevin Harris
|
Online Move In
Évaluation :
5
I called to set up my truck and storage reservations and told the associate Oakland street when I get to the storage with a truck full of stuff and movers that I only had for 3 hours I find out they booked me the wrong location instantly got frustrated annoyed and aggravated I would like to thank the associate that calm me down and made me realize everything is fixable I think the associate name was Cesar did a great job transferring me and finding something to move my stuff in so little time turned my experience from negative to positive
Tomisha Mcleod
|
Online Move In
Évaluation :
5
Excellent customer service and professionalism at this location.
Christopher McLellan
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andres Hernandez
|
Expérience générale
Évaluation :
4
The facility was great and I'm thankful it is close by. I stopped using it simply because I no longer need the storage.
Rachel Lindberg
|
Expérience générale
Évaluation :
5
The ladies at the counter, Damaris and Amy, were very friendly and helpful when I had any questions with the unit. I will recommend the Manchester U-Haul Spencer St location to my family and friends, thanks!!
David Keating
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
eileen durant
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Timothy Harrington
|
Online Move In
Évaluation :
5
I would only suggest that renters be given the suggestion to totally seal boxes, including hand holes when moving in. No matter how much effort is taken by management, the units are outside so bugs and even mice can gain access. Other than that, no issues with water or other storage problems.
Patricia Mondo
|
Expérience générale
Évaluation :
3
My U-Haul reservation was changed too many times and I was put into a storage way to small for us so we are switching to a different place.
Pedro Melendez
|
Expérience générale
Évaluation :
5
I give George and John an A+ for customer service. We rented a truck and went back to rent a storage unit and the process was smooth and easy. Definitely will recommend them.
Carmelo Rivera Jr
|
Premières impressions
Évaluation :
2
My unit #3880 was rat infested. All my properties was damaged. Extremely disheartening and disappointed
antonia edwards
|
Expérience générale
Évaluation :
4
It really bothered me that this company doesn't prorate. It would be so much helpful to every customer if we were able to do move our storage out and be charged for the days that we use. I heard storage units can be prorated if a customer is using the unit against company's policy, but to know a customer can't use that option doesn't make sense.
Tashonda Watts
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dennis Campbell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryn Putnam
|
Online Move In
Évaluation :
5
Rented unit for close to two years. Easy set up of unit, easy check out. Accessible when need without problems. Very friendly and knowledgeable staff. Excellent service à la clientèle. Overall pleasant experience.
Pamela Maher
|
Expérience générale
Évaluation :
5
The staff here was polite, friendly, knowledgeable and efficient. I had issues with smoothness of opening unit door but in all , it works out...I do have arthritis- so trying to pull a slightly bent or rusted door was more difficult. The cost made UHaul a best value!
Sidney Roy Korner
|
Expérience générale
Évaluation :
5
The staff was exceptionally helpful and professional. Access was secure. Facility was clean. Bathroom was clean and conveniently located.
Just an overall amazing place - safe, friendly, cost effective. Je les recommande fortement.
Tricia Canterbury
|
Expérience générale
Évaluation :
5
we ave used storage facilities in several locations all over the country and rate this site very highly. The staff was helpful, the facility welk lit and clean. When we vacated we rented a truck and that too was without problem. I would recommend them highly.
Sharon Seekamp
|
Expérience générale
Évaluation :
5
Staff are Amazing great customer service and very friendly will definitely recommend to friends and family.
Alfredo Ramos
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Davon Taylor
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cesar Rodriguez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rhonda Landry
|
Expérience générale
Évaluation :
5
I'm really grateful for the staff
angela Mcdade
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rachel Lindberg
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Jimmes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Gasque
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vilma Torres
|
Expérience générale
Évaluation :
4
There was no lock in my unit
Leon Henson
|
Online Move In
Évaluation :
5
Very nice and informative……
Randy Damato
|
Premières impressions
Évaluation :
5
Great customer service!
Craig Carpenter
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARQUEZ BLAIR
|
Premières impressions
Évaluation :
1
Really!! I rented on Thursday and cancelled my rental on Saturday morning and was told that even though I had moved nothing into the rental and had taken a temporary lock from the manager that I would still be charged for the month. So, I am essentially giving a $202 donation to UHaul storage for not using the unit and am asked to give a review??? Beyond disgusting!!
Melissa Gatica
|
Expérience générale
Évaluation :
5
Staff are very friendly and polite
Lucy Brobbie
|
Expérience générale
Évaluation :
5
Everyone that works in this store are helpful and patient.
Kevin Wisniewski
|
Premières impressions
Évaluation :
5
Good experience.
Fernando Morales
|
Expérience générale
Évaluation :
3
Unfair and charged me for storage I wasnt using anymore...
Divinity wilson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Eugene Stewart
|
Online Move In
Évaluation :
1
Alot of properties had to be be thrown out because I discovered alot of mice feces in the unit rental. I pay a monthly insurance during the storage rental for 9months and yet have to be compensated.
Michico Cazeau
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Davon Taylor
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Bissell
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
Sierra La Horton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
david oman
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nidia Cotto
|
Expérience générale
Évaluation :
1
I had a really poor experience with U-Haul. I had to move from Nashville to Boston and rented a ten foot truck. The location I originally selected in nashville to pick up the truck got changed to another location in nashville. This wouldn't be a huge deal for a lot of people but i could only pick up the truck after office hours at night and the location that I picked is much safer (well lit, location, etc) compared to the location U-Haul changed it to. When I went to go pick up the truck it was dark out and the parking lot was super dark and there were four or five lingering men hanging out around the truck. I wasn't safe. Then, I had to do the online check in to actually get the truck and the U-Haul website And the app were not working. I was out there by myself in the dark for thirty minutes waiting for the site to work as Im trying to not draw any attention to myself. But Im an alone woman in a parking lot so of course it got the mens attention. I was worried about my safety. Not okay. Eventually I get the truck and make the drive to Boston. I reserved a storage unit when I booked my truck and had a reservation number for the storage unit. I get to U-Haul storage And they say I don't have a reservation. I pull up my reservation confirmation And the number and they say it's not a reservation. Oh….my bad….I thought me paying $200 for storage and the email header of "your storage unit is reserved" means I had a storage unit. Also- when I go to drop off my truck the app and website (you guessed it!) werenot working again. I'm a 27 year old who knows how to operate technology. I don't know how anyone in my parents generation would be able to trouble shoot this if they were in my shoes with the truck rental. your online systems absolutely suck. I won't use U-Haul again and won't recommend it. That stinks for you guys because all my friends are moving! Definitely not worth the $800 I spent…especially when my safety was threatened.
Jennifer Scanlon
|
Premières impressions
Évaluation :
5
Customer service staff was outstanding. Facility felt secure and safe.
Robert DeConinck
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pauline Charles Bonta
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Michael Ramirez
|
Expérience générale
Évaluation :
4
Truck needed some maintenance but overall pretty good experience
MELISSA HARGETT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dina Fernandez
|
Expérience générale
Évaluation :
5
Parking area at the office is limited and difficult to maneuver. Great facility, great staff. I've never used a storage facility before, would definitely come back if I need one in the future. Merci
Ellen Milone
|
Expérience générale
Évaluation :
5
They are the best! Love everyone there. So helpful, friendly and hardworking. Merci.
Jodi Huyler
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Madelin Williams
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gianna Latore
|
Expérience générale
Évaluation :
5
I got exactly what I needed! Thank you so much!!! ❤️
Cindy Ibarra
|
Expérience générale
Évaluation :
4
Good place
Jermaine Jones
|
Premières impressions
Évaluation :
5
The staff at this location is excellent
Laraine Porter
|
Expérience générale
Évaluation :
1
Rodent problem is terrible they ruined much of my clothing and other items. Storage did nothing to correct and told me too bad I should have purchased insurance
Ed Brey
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID FIERMAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Migdalia Perez Collazo
|
Premières impressions
Évaluation :
5
I enjoyed working with you people
Betty Yeboah
|
Expérience générale
Évaluation :
5
I had a very pleasant experience with the staff and the facility..
Tracy Mayo
|
Expérience générale
Évaluation :
1
The manager had breached the contract and limited my access to the unit,BEWARE OF THIS MANAGER SHE'S A DIRT BAG, BUT THE OTHER STAFF ARE VERY PROFESSIONAL AND KIND, I recommend you go to Oakland st instead all the staff there are great
GEORGE SMALL
|
Expérience générale
Évaluation :
5
Maria and Amy are amazing!!
Patricia Mondo
|
Premières impressions
Évaluation :
5
Angela went out of her way to be friendly, helpful and accommodating.
Robert DeConinck
|
Premières impressions
Évaluation :
5
The staff were very friendly and helpful. They went above and beyond to make sure the unit was clean and ready for me.
Judith Grote
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyn Ramos betancourt
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Latonya Harris
|
Premières impressions
Évaluation :
5
Everyone was very helpful
Jazmine Oliver-Wilson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marriece Lamar Robinson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kazi Rahman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGE SMALL
|
Premières impressions
Évaluation :
4
Over all good place to rent a storage unit. The thing that is missing is the access to the dumpster. I was not allowed to put any of my broken down cardboard boxes and swept up items after move out into the dumpster. So I was left to cart it out myself.
John M Bee211 Pemeroy Ave
|
Expérience générale
Évaluation :
5
There was a water leak at the base of the units' door. It wasn't fixed while I was renting the unit. A maintenance individual looked at it, but it never got fixed. I explained where the issue was, and was told that they will look into it. Other than that, great exoerience, great staff.
sal fiorie
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DON LEAVITT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC THOMPSON
|
Expérience générale
Évaluation :
5
No issues
MIRIAM M AKITA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Veronica Torres
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Corrao
|
Premières impressions
Évaluation :
5
Staff was very friendly and Angela went above and beyond to make sure our needs were met.
Pedro Melendez
|
Premières impressions
Évaluation :
5
Angela and her staff were great to deal with. I rented a storage unit, rented vehicles several times, and bought a lot of supplies from this location over the last 9 months. It was all good.
Allan Currie
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sal fiorie
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tracy Mayo
|
Premières impressions
Évaluation :
4
I moved from an 5x10 to a 10x10, and it was only a few units away so it was a very quick and easy move.
Stephanie Thain
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARY March
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Burke
|
Premières impressions
Évaluation :
5
I did not know that you have to pay EXTRA for entrance after 10pm. Wtf? And why is there a giant rodent trap in my space?
Matt Pasternak
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
GARY March
|
Premières impressions
Évaluation :
5
Everyone who works there is fantastic! Thank you!!!
John Mckaig
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gerald Thees
|
Premières impressions
Évaluation :
5
Angie R. has been GREAT!!
Spencer St, Manchester CT
TED JONES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tarrine Adams
|
Expérience générale
Évaluation :
5
The customer service representative I worked with was super friendly and did an excellent job working through various issues for me. She was very knowledgeable, patient, and kind. Thank you!!!
Marla Mrowka
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHARLES BREWER
|
Premières impressions
Évaluation :
5
Perfect
GREGORY HATTEN
|
Expérience générale
Évaluation :
5
Thank you for 17 years of excellent service!
GERALDINE MARTIN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
john dulak
|
Expérience générale
Évaluation :
5
One of the problems with U-Haul they want you to buy their lock and early leads me to believe the locks they want you to buy they have a key for I put my own lock on and put their lock on my lock that way I know nobody’s going in there but me I also didn’t like that when I went to my storage unit which was once every 2 to 3 months that their card when I swiped it to open the gate would never work it seemed like an ongoing problem Other than that I would use them again in an emergency for storage but you have Everything you need for moving The good thing about U-Haul it’s a safe and secure place.
WAYNE LAPENNA
|
Expérience générale
Évaluation :
5
U are my 2nd home really 1st my stuff was not on the street, I will store furniture soon.
esther rajbali
|
Expérience générale
Évaluation :
5
Never had an issue, great custmer service
Caroline Papageorge
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca Moroose
|
Expérience générale
Évaluation :
4
Information about move-in was confusing or unavailable. A lot was unclear about how things work at this storage facility.
Christianne Accurso
|
Online Move In
Évaluation :
2
Le client n'a pas laissé de commentaire.
GARY March
|
Expérience générale
Évaluation :
5
Thank you for making it so easy!
Lisa Wilson
|
Online Move In
Évaluation :
5
No issues to report. Good job from the on site staff.
Albe Caron
|
Expérience générale
Évaluation :
5
The storage space was clean. I could get access whenever I needed. The staff was very friendly and helpful.
HENRY HALL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendy Burnham
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Larose
|
Expérience générale
Évaluation :
5
.
Cameron Marion
|
Premières impressions
Évaluation :
5
Clean, well organized, secure. Pleasant, helpful staff and owners.
Ahren Todd Paulson
|
Expérience générale
Évaluation :
5
The staff was especially helpful with storing the items and also with choosing boxes for our move.
Melissia Pattacini
|
Expérience générale
Évaluation :
5
Move in and move out was easy. The staff was excellent.
Doris Jacques
|
Expérience générale
Évaluation :
5
x
Melissa Stubbs
|
Expérience générale
Évaluation :
5
This U-haul location was phenomenal. My only "issue" is that our truck rental pick up was transferred to another location. There were many issues there. Letter forthcoming with details & feedback.
Michael Guest
|
Expérience générale
Évaluation :
5
Everyone is very nice, friendly and helpful!
John Mckaig
|
Premières impressions
Évaluation :
5
Great personnel! Always smiling,friendly,caring...especially Angie, Maria, and Amy. They became my special friends. I applaud your hiring practices . Thanks for letting me comment.
Miriam Van Scoter
|
Expérience générale
Évaluation :
5
The owner/manager was very pleasant and she helped us get set up quickly.
Ahren Todd Paulson
|
Premières impressions
Évaluation :
5
Thank you for all your help while I used your storage units. I appreciated your help and kindness!
Rita Wooldridge
|
Expérience générale
Évaluation :
5
The storage unit served it's purpose-it is a storage unit. Not much conversation with staff only when I paid the bill and my final check out day.
FRANCINE E RIOUX
|
Expérience générale
Évaluation :
5
Customer service was Excellent. Angie and Pedro are both an asset to your company. All questions were explained and they were very easy to work with. Angie was very knowledgeable in uhaul.
Doris Jacques
|
Premières impressions
Évaluation :
3
Price increase over time was my reason for leaving. I'm still renting storage, just with another company. Great for short term storage.
Kaylee Bailey
|
Expérience générale
Évaluation :
5
This place is great. Would recommend to all. The only minor problem is parking , not many spaces but other than that a no hassle place to store your property.
Julie Ouellette
|
Expérience générale
Évaluation :
5
No problems at all. The staff at Spencer Street were very helpful and friendly.
Mark Manuel
|
Expérience générale
Évaluation :
5
The manager Angie and Maria are wonderful and helpful!
elsa vallecillo
|
Premières impressions
Évaluation :
4
Liked the swipe card access.
Kimberly Curry
|
Expérience générale
Évaluation :
5
The facility is clean. The staff is very friendly and helpful. An overall great experience
Steve Foldvary
|
Premières impressions
Évaluation :
5
Thank you for your excellent work, Angie and Pedro. People like both of your are very hard too find.
Jose Rosario
|
Expérience générale
Évaluation :
1
Too expensive, rented the space to keep my motorcycle... After two years I sold my motorcycle because I felt like I was buying my bike all over again because of the storage unit rates....
Willie C Armstrong
|
Expérience générale
Évaluation :
4
Good and safe place
senguttuvan paramasivam
|
Expérience générale
Évaluation :
5
Both ladies were great they help me and they were awesome. Great job ladies!
Maribel Quinones
|
Premières impressions
Évaluation :
5
Amy and Angela were extremely helpful and in handling my matter which the Oakland Street office messes up my original order. It was a pleasant working with both ladies and I look forward to doing bus
Catrina Priest
|
Premières impressions
Évaluation :
5
Customer service was great all questions and concerns where answered and units where showed to let me pick out which one I wanted.. Great job once again THANK YOU..
Rocxie Darling
|
Premières impressions
Évaluation :
4
The staff was very helpful and friendly.
Leon Henson
|
Expérience générale
Évaluation :
5
Angela was so helpful and kind. Pedro helpful too. My daughter had a good experience at that location, so I decided to go there myself.
Rita Wooldridge
|
Réservation
Évaluation :
3
They charge us for two boxes and after almost two months of asking for a refund of my money, they charge me again instead of credit my card.
Dyla Kirby
|
Expérience générale
Évaluation :
5
Over the 3 years that I used this facility, Angie was always extremely friendly, professional, and helpful. She was a pleasure to work with.
STEVEN R GAGNON
|
Expérience générale
Évaluation :
5
Great people
Linda Bondidni
|
Expérience générale
Évaluation :
2
One staff in particular was extremely rude and unhelpful. She looked inconvenienced by customers needing her support. In addition, the parking lot of this location is awful, way too small.
Elizabeth Marchello
|
Expérience générale
Évaluation :
5
I think access hours should be a minimum of 9 or 10 pm weekdays without an extra fee !
leonard factor
|
Expérience générale
Évaluation :
5
Thank you to Angie and Pedro for their excellent help with our storage!
Thomas LaMountain
|
Expérience générale
Évaluation :
5
Aucun
Rexford Opoku
|
Expérience générale
Évaluation :
2
Called and made reservations gave CC # to hold unit, called back next day no sign of res., call again all set, go down can't find your res. so had to do process all over again. Too many problems
Emily Reopell
|
Expérience générale
Évaluation :
5
=)
Jacklyn Hecker
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.