Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The car hauler trailer is an excellent unit, the tires were in good shape and the trailer towed effortlessly with no issues. A few minor maintenance issues were encountered. The trailer left fender pivoting function wouldn't work due to the pivot bolts being excessively tightened, (pinned pivot bolts not supposed to be tightened) preventing the fender from rotating down. This wouldn't allow the drivers door of the loaded car to be opened requiring me to crawl out of the window. The bolts were broken loose with a 2' breaker bar and the function was restored. Various items such as the left ramp latch and the tire strap ratchets needed lubrication to function properly. One of the license plate lamps and bracket is missing. Overall this was a positive experience and I will rent these again in the future.
Thomas N
Évaluation :
5
Winshield very dirty inside and out. I had to clean it before I drove cross country. The truck was otherwise clean.
David H
Évaluation :
4
Winshiels was very dirty inside and out. I had to clean it before driving cross country. Otherwise, the truck and olly were in as expected good condition
David H
Évaluation :
5
Great job
JERRY P
Évaluation :
5
Great experience. Staff was very attentive and helpful.
Gary C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jermi P
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREW R
Évaluation :
5
Jeremy and Jonathan each helped me at drop off. Amazing! I have Spent several years renting U-Haul trailers and trucks and this location is by far the best - extremely helpful, knowledgeable, professional, very clean, easy access, etc. I will be also leaving google reviews!
Robin R
Évaluation :
4
The extra equipment sealed with a zip tie is not cool. It took up valuable space in a smaller truck.
Justin W
Évaluation :
5
Good facilities and excellent professional friendly staff.
Adolfo N
Évaluation :
5
I had a great experience.
Cindy H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julius C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Clarence H
Évaluation :
5
May sure to check the gasoline tank ..when you write the paper, because I rent a truck with 1/4 of gas and they want me to fill until 1/2....they need to.made sure how much gas have the truck..before hive the paper to customer..tk
DIMAS M
Évaluation :
5
Le client n'a pas laissé de commentaire.
james s
Évaluation :
5
Le client n'a pas laissé de commentaire.
frank B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gary C
Évaluation :
5
Le client n'a pas laissé de commentaire.
David S
Évaluation :
5
I am always impressed by this locations equipment and personnel. I have come to rely on renting the pick-up truck 3 or more times a year so please keep the pick up trucks at this location. Thank you for another great rental experience.
Brian S
Évaluation :
3
Le client n'a pas laissé de commentaire.
JEFFREY T
Évaluation :
5
Prior to returning the transporter and truck, we called this location and spoke with Jeremey. He was very friendly and answered all our questions and provided additional information that was helpful. Then when we dropped the truck off, he remembered talking with us. He also resolved an administrative issue. I'd describe him as a customer focused customer service stellar Uhaul agent!
GARY C
Évaluation :
5
Le client n'a pas laissé de commentaire.
NIcel F
Évaluation :
5
It was all good except the credit card machine didn't work and had to be entered manually.
STEVEN J
Évaluation :
5
Le client n'a pas laissé de commentaire.
David S
Évaluation :
5
We worked with 2 of the guys, and both were professional and very helpful. The return was easy and quick, just like the pick up. We will definitely do business here again when we need something!
Daniel Z
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jennifer F
|
Premières impressions
Évaluation :
5
Really appreciated the after hours drop off option. Worked perfectly with my schedule
Michael F
Évaluation :
4
The number of emails you send is over kill. QR code didn't work on the uhaul. The racks at the counter to create separation from the next clerk was too tight and I felt claustrophobic.
Rhonda M
Évaluation :
5
Jaden was awesome. Super helpful!
Jonathan C
Évaluation :
5
Easy return. Very quick
Mark R
Évaluation :
5
That was in n out quick. They took care of everything, no complaints, at all
Wesley M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernanda C
Évaluation :
5
Thanks, George, you did a fantastic job!
Sean C
Évaluation :
4
Le client n'a pas laissé de commentaire.
ricky w
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Y
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff B
Évaluation :
5
Parking was very tight, and getting on to Beal with a truck is hectic. I understand this probably can't be helped though. Other than that, my experience was great!
Ryan E
Évaluation :
4
Just need to check if customer needs other services before charging the customer
STANLEY M
Évaluation :
5
Brandon was all over getting my hitch done. Great job! All folks there very nice and easy to work with.
TIM M
Évaluation :
5
Alwaays rent form here...folks are very easy to work with, they ensure you understand your rental agreemenr as well as hooking up the trailer. great job...thanks
DAVID P
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ron M
Évaluation :
5
Have more employees like this team you have in this location. They were eager to help, great customer service. As a US. Military veteran, newly retired after over 25 years of service, after my racist encounter I got in one of your location. I was relieved to be at one of to corporate location in Fort Walton Beach, FL. Your GM, Mr. George Jadin make it easy for me to get everything that I need, and even go out of his way to comfort me and apology for the earlier racism treatment I got from one of your location.
Winifred P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martin T
Évaluation :
5
Excellent service à la clientèle
jesse c
Évaluation :
5
Jaden was Great!
stan b
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES M
Évaluation :
4
Le client n'a pas laissé de commentaire.
LEE S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Veronica F
Évaluation :
5
Rented a car hauler from Lilli last week and she was excellent on every aspect there. Because of this, I'll will be there in the morning to rent one for the day.
Bruce K
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ryan L
Évaluation :
5
Everyone was friendly & professional. George did a beautiful job.
Charles C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Coni J
Évaluation :
4
Le client n'a pas laissé de commentaire.
james j
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonnie B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle B
Évaluation :
5
Best experience using rental company...made it so easy.
patricia G
Évaluation :
5
Your Uhaul staff went above and beyond to assist us at this location. In regards to UHaul company service (not the location), I was very unhappy. I had originally scheduled for the truck to be picked up at your Destin location off Mountain Drive. However, when I got there to pick up the truck, I was informed that they didn't have one and that Uhaul had moved me to the N Beal Pkway store, which was nearly 20 miles from the store I had signed up for. It was out of our way in Fort Walton, as we were moving East. I never received any emails or text notifications from Uhaul in regards to the change, which is completely unprofessional. I had a friend drive me to the Mountain Drive location on his way to work. When we found out it was in Fort Walton, he had to take me and it took nearly another 45 minutes for him to get to work and he was late as a result. I was not very happy with your company as a whole. HOWEVER, your staff at the 631 N Beal Pkwy store were amazing, it was just your online and your actual company booking and the communication that I was very unhappy with.
KRISTY P
Évaluation :
5
Professional staff, well equipped facility.
JOSE V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruth M
Évaluation :
5
Nothing, they were awesome!
Shelby B
Évaluation :
5
Especially a big thank you too Lilly ❣️ who went over and beyond her duties and miss working with you 🙏
PAULA S
|
Expérience générale
Évaluation :
5
everything was perfect. from the attention until the last day. A great experience. I definitely recommend them.
Juan O
Évaluation :
5
Make sure all lights work and check air pressures. I had to get another trailer because a tire was slack. The general manager was great.
Dave W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander R
Évaluation :
5
Le client n'a pas laissé de commentaire.
daniel g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher K
Évaluation :
5
Le client n'a pas laissé de commentaire.
kurt K
Évaluation :
5
Le client n'a pas laissé de commentaire.
David H
Évaluation :
5
great and welcoming staff, they made the drop off process very simple and easy for me.
Ashton S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jelisa S
|
Expérience générale
Évaluation :
4
Great people would give 5 stars but I don’t give them out
Lee T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B
Évaluation :
3
The truck smelled swful and when i opened the cup holder there was dog hair stuffed in to it. It was clearly not cleaned
Jeffrey W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Earl F
Évaluation :
5
Le client n'a pas laissé de commentaire.
William K
Évaluation :
5
Can't think of anything.
james h
Évaluation :
5
The facility was wonderful it was clean, easy coming and going and loading. Very well lit and felt comfortable there as a woman that night by herself. The staff was amazing and would help in anyway they can.
Heather B
|
Expérience générale
Évaluation :
5
When I arrived at my drop off location and inquired about my refund from U-haul, I learned that the staff in Louisville had overcharged me. U-haul was not going to send me a refund for the overcharge. The manager in Ft. Walton, George Jadin, took it upon himself to make things right. He processed a refund for $32. When I raised concerns that he was being penalized for the overcharge in Louisville, he said he wanted to make it right for me and for U-haul. Merci.
MITCHELL T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alanna T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pat L
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristina L
Évaluation :
5
Excellent service à la clientèle. Friendly & helpful staff & super easy check in & check out. 10 gold stars!
WILLIAM B
Évaluation :
5
Everyone was helpful. It was the first time I'd pulled a trailer. They walked me through it. Successful mission! Parking could be better. I don't know how, but a better plan needs to be made.
Gaye E
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT L
Évaluation :
5
Le client n'a pas laissé de commentaire.
scott h
Évaluation :
5
See comments above
Great experience from both places
James B
Évaluation :
5
Well done, quick and helpful
Thomas W
Évaluation :
4
Le client n'a pas laissé de commentaire.
ciarra a
|
Expérience générale
Évaluation :
5
New well-balanced tires on the auto transport. It was pleasure to haul it.
Kiril T
Évaluation :
5
George, the MGR and all the staff are very friendly and helpful, the customer service is awesome so I can't think of how it could get better!
Philip S
Évaluation :
4
The auto trailer had large pieces of dried up mud where front tires parked. Didn't bother me and I didn't get charged for the mess. Just answering the question honestly. The equipment worked as advertised.
Carl P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard D
Évaluation :
1
The staff is always very helpful.
BOBBY T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shelly D
Évaluation :
1
This is the 2nd time I rented from this U-Haul location in the past 6 months. First time: the vehicle was 2 1/2 hours past reservation time. This time: I called on a week day and spoke with Brandon, he quoted me the daily rate and 0,59 per mile and reservation was set up for Saturday, pickup at noon, to be returned on Monday at noon. Upon arrival, res# was given to Lilli (the manager on duty) & she charged me 0,69 per mile. I asked her to speak with Brandon and she held to the 0,69 per mile. When I was outside after paying with my credit card, Brandon admitted in the parking lot that he quoted me 0,59 per mile. I used the vehicle and returned it the same day. I made other arrangements with another rental company and accomplished my 2 day need. If your manager, Lilli, continues to manage your business the way she did with me, you will soon run out of customers. I will never rent from this location again. I own a business & interact with the public and will share this experience every chance I get when someone asks for a rental referral. Thank you. Best of luck.
John G
Évaluation :
5
Awesome experience
Jeffery S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert P
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAYNOR C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian M
Évaluation :
5
Can’t take of anything right now, however I appreciate the great service.
esmelij s
Évaluation :
5
Le client n'a pas laissé de commentaire.
chris c
Évaluation :
5
Keep the assortment of vehicles you have. I really appreciate the pickup truck availability and will be renting them a few times a year. Staff at this location are excellent and a big help. Merci
Brian S
Évaluation :
5
Website was difficult to navigate and location had equipment that was unavailable to book online. The location staff was absolutely amazing and once on-site the transaction was seamless.
PATRICK D
Évaluation :
5
I have never meet a grouo of people so helpful Ms Mary and George were absolutely the best I would recommend them to everyone i know!!! Thanks
William r
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
KYLIE h
|
Expérience générale
Évaluation :
5
Thankyou to Jadin L great employee credit to your location
Michael T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHRYN K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marvetta L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIMOTHY L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHRYN K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
henry f
|
Premières impressions
Évaluation :
4
Do t give out 5 s
Lee T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
daniel m
|
Expérience générale
Évaluation :
5
The manager and another employee were very helpful! They made a stressful experience better! They even helped us move heavy items without us even asking! Very hands on, working hard and paying attention to detail!! Recommend 100 %!!
Tracie L
|
Premières impressions
Évaluation :
5
Very professional staff!
daniel m
|
Premières impressions
Évaluation :
5
Super friendly staff, very accommodating. I'd give them 100 stars if I could.
Chelsea W
|
Expérience générale
Évaluation :
5
Best U-Haul ever. George, Jaden, and Jeremy were so helpful and prompt. I am so happy for the great experience and free storage. This was a victory for a difficult time of moving.
Tim L
|
Premières impressions
Évaluation :
5
No ramp on 10 ft truck is not acceptable
LINDA A
|
Premières impressions
Évaluation :
5
Thank you for everything! Very nice staff, courteous and really helpful!
sara m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jasmine l
|
Premières impressions
Évaluation :
5
The staff was so friendly and very helpful with me moving in and out.
LAKEENA C
|
Expérience générale
Évaluation :
5
George and Jaden went over and above to help me during a hard time. You have two employees that you should never let go of. They are outstanding...job well done to the two of you!!!
TINA B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
haley e
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ciarra a
|
Premières impressions
Évaluation :
5
Good people very respectful and really quick for how busy they are
Mark M
|
Premières impressions
Évaluation :
3
spiderwebs in room hanging from the ceiling.noone told us we could park closer to the unit so we had to walk very far to unload
Fallon D
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ryan H
|
Expérience générale
Évaluation :
5
I would not recommend this facility ONLY because we do not live there.
Ryan H
|
Online Move In
Évaluation :
5
Everyone at the 631 Beal Pkwy location was amazing. Very friendly and helpful! Definitely recommend this location!!
Jennifer B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Billie S
|
Expérience générale
Évaluation :
5
Jaden made my experience absolutely wonderful. She was very friendly and helpful. Merci encore.
LAKEENA C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARENDA B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sam d
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabrielle F
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cleveland W
|
Expérience générale
Évaluation :
3
Good service db helped me with what I needed
Temetris P
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHARLES W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandy R
|
Expérience générale
Évaluation :
3
Until I checked out Thursday you would of had a much higher rating however we paid almost 200 a month to keep things is climate controlled to keep them as same condition however one dresser has moisture to the top that was near perfect condition now and is not so good condition now! I reported it however they had closed out my account and called the manager after in which it was said there was nothing that could be done! So disappointed! I moved the furniture to different storage in hopes it will at least maintain its condition but the top is ruined and will have to somehow be covered to look presentable! I wish the young ladies at the location would have better exsplained that they had JUST CLEARED MY ACCOUNT! I had no choice but to get it done as I had to leave town on emergency and not sure when I will be back to report otherwise! Over the past 8 months between truck rentals and storage I've spent a small fortune! I have 2 more units I need to move but doubtful I will be using this company or recommending to anyone! Very disturbing every one out for that almighty 1 and customer services no longer seem to care! The one company I still trusted has joined the ranks with the rest! ! Very upset ! This furo was is outstanding condition purchased in 1987 ! Was not perfect but near perfect condition passed down to my son! I had pictures that was taken prior to moving it to storage as I took pictures to remember my parents home after my dad passed and my mom sold her house! So much for vintage or antique or heirloom! You really do need to do something about the moisture in the units! People being Charged way to much to have furniture destroyed! With working on base plenty of folks to worn about these units and company! Don't believe in my eyes this is over!
CHERYL G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James C
|
Premières impressions
Évaluation :
5
The guys were so helpful and nice - thank you for the excellent customer service 🙌
sara m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert l
|
Premières impressions
Évaluation :
5
If i ever need U-Haul in the future i will come back.
Michael F
|
Expérience générale
Évaluation :
5
Everyone here is very nice and very helpful. Thanks to all
Joanne S
|
Premières impressions
Évaluation :
5
UHaul is blessed to have all of these employees. They are all kind, professional and just a pleasure. Each and everyone of them. I come back to this location mainly due the above and especially Colon Smith. He is an amazing young man. Dealing with U haul at this location is so seamless. It's is run like a well oiled machine. As I said, UHaul is truly blessed at this location. ♥️
Pamela P
|
Premières impressions
Évaluation :
5
Very accommodating. Extremely nice and willing to go the extra mile.
LAURIE B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHERIE G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON B
|
Expérience générale
Évaluation :
5
Couldn't be happier with the staff, excellent customer service.
Clifford B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIE N
|
Expérience générale
Évaluation :
5
Fuel was lower than paperwork described
DAYNA W
|
Premières impressions
Évaluation :
5
Ms Mary and Colin and all the staff was excellent
chantal b
|
Expérience générale
Évaluation :
5
The staff was courteous and very attentive when I entered the facility .But even more so they were all just very helpful with any issues I had on that move in day which I am very grateful of . Thank you all
Chris R
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Christena H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
susanne C
|
Expérience générale
Évaluation :
1
Items were completely full of mold and ruined!!
TIFFINI T
|
Expérience générale
Évaluation :
5
Great staff easy to work with
JOSEPH B
|
Expérience générale
Évaluation :
2
General manager was very rude. Was told i was not alloed to use the electricity to charge a phone or use the water there at all. There was fiberglass in the unit somewhere and it got into my husbands skin. They continued to pull money from my account after he evicted us.
Vicky W
|
Expérience générale
Évaluation :
1
Hard to get in and out of when other people are living in their units or are at their units working on their vehicles every time we came into ours. Prices are too high for a small, non climate controlled unit. The only reason I got this unit was because I got a month free when I got my uhaul trailer, otherwise I would've found elsewhere.
ADRIAN W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
stacy d
|
Expérience générale
Évaluation :
5
Everyone that I had contact with were extremely friendly and professional.
Robert D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRETTEL O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIFFANEE H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ann F
|
Expérience générale
Évaluation :
5
The best company and nice staff.
FELIX R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIFFANY M
|
Expérience générale
Évaluation :
5
Easy check in and professional employees
Eli L
|
Premières impressions
Évaluation :
5
I've had to use multiple storage facilities before, but the U-Haul off Beal Pkwy has by far been the best. It's clean, well lit, reasonably priced, and doesn't smell funky. What really made me love this storage facility, was the people who work there. They were all so extremely helpful, understanding, and just plain sweethearts.
JENNIFER M
|
Expérience générale
Évaluation :
5
Muy buen servicio exelente trato
BRENDA M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isabella B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edgardo S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terri C
|
Expérience générale
Évaluation :
5
Remi made the 5th day of an agonizing move better. He is a positive breath of fresh air that I don't usually find out your U-Haul places. Most of the people that I've encountered look like they hate their job but Remi was extremely helpful and even in calming me down from all the stress.
Donna J
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
hayden m
|
Expérience générale
Évaluation :
4
Indoor a/c controlled storage door would not unlock for a few hours
Eric P
|
Expérience générale
Évaluation :
3
secure, yes. well lit, not on drive ups.
Nicholas L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
nicole e
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
zack s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
heather p
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
bryan j
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melisa W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
zack s
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Terri C
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
LORI B
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Justin W
|
Expérience générale
Évaluation :
4
I closed out a storage unit after several years and we needed to to take the contents to New Orleans. There were no trucks available at the Beale street site and all 3 of your staff got on their computers and found a truck for us just a few miles away. Your staff went out of their way to help us find a solution. Top notch.
ARTHUR H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOHN M
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Rafata H
|
Premières impressions
Évaluation :
3
The staff was less than nice and there was constantly trailers in the way of the ramp for loading into the storage area.
Jack S
|
Expérience générale
Évaluation :
3
Cons: - Much older than competing businesses - dead cockroaches could be seen in the hallways - access to the ramp when using a trailer was very difficult due to vehicles and the propane filling station located right at the bottom of the ramp, I had about 2ft clearance on each side to work with while reversing the trailer into a corner. Difficult task even for experienced drivers - forced to buy a circle lock before I could use unit Pro: - 1 month free due to my uhaul trailer cost - staff was pretty friendly and helpful
Nicholas P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TYLER B
|
Expérience générale
Évaluation :
5
They staff were very helpful and nice !
Pamela T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria W
|
Expérience générale
Évaluation :
5
All expectations were good and met!
Nancy B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
john g
|
Expérience générale
Évaluation :
5
I am moving here from Alabama and needed a storage till I can get into my apartment. Collin was very professional and super nice and friendly! I would recommend this business to family and friends!
Pamela T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
jesus r
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
brandi u
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danny L
|
Expérience générale
Évaluation :
4
There was no lighting in the actual storage unit
Mary C
|
Expérience générale
Évaluation :
5
I was having issues with a previous unit that was reserved on 200 Erwin Ave in Fort Walton here. They took my name and info down sent it to corporate. I didn't not recieve a phone call. After waiting 6 hours and not receiving any phone calls. We drove to this location and the staff was very helpful and friendly. They explained everything to me and got me taken care of right away. I glad it didn't work out with the previous place because of the service I experienced at this location.
Amanda T
|
Premières impressions
Évaluation :
5
Could use a light to see but otherwise very nice.
MARY B
|
Premières impressions
Évaluation :
5
April Audet and her Staff gave a sense of security and trustworthyness. I was quickly guided to ensure my needs were met with a uhaul truck i could manage and a storage unit that had easy access for me as well. Thank April! U.re teamwork is awesome.
WHITNEY G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LARRY M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hyders C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leigh M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael F
|
Premières impressions
Évaluation :
3
Office staff tends to be difficult when you speak with them. Not all that friendly and lied when we originally signed up for unit. Happy to be gone won't come back if I need storage again.
cory r
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lynn Z
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dieter B
|
Expérience générale
Évaluation :
4
I left because there was no more security they said lightning hit it anybody can walk in there and steal crap I have some expensive stuff in there did not feel secure
julie o
|
Expérience générale
Évaluation :
5
Price service relation is excellent
Dieter B
|
Premières impressions
Évaluation :
5
April the manager was awesome.
Swinston A
|
Expérience générale
Évaluation :
5
Altamente agradecidos por su servicio.Es tiempo de irnos pero fue un placer contar con ustedes Gracias.
jorge c
|
Expérience générale
Évaluation :
4
Good people who will meet your needs for Storage. No lighting in the climate controlled units & no electrical access near the units exist that I know of. This addition would be very helpful to tenants. That's my only suggestion. The staff is VERY HELPFULL and knowledgable. Best facility for Climate controlled units &24hr. access I found in FWB. If lighting or electrical access was added this would be the PREMIERE storage facility of FWB. My personal Thanks to the April & the staff. Kevin Riner Thanks to every employee
kevin r
|
Premières impressions
Évaluation :
5
Great, professional staff. Very accommodating and very good communication!
Eric E
|
Expérience générale
Évaluation :
5
Easiest part of my move was getting the storage unit and doing my rental return here. Excellent management and excellent staff!
Sean H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MIKE P
|
Expérience générale
Évaluation :
1
Worst experience I've had. Will never recommend this uhaul. Extremely unprofessional. Only now that they want feedback have they found the time to email me. After 3 emails threatening me with no reply to my responses. They completely ignored me.
Robert C
|
Premières impressions
Évaluation :
1
The lack of respect was amazing. Being sent emails threatening me to pay after a month of waiting for my move out request to be processed was horrible. Not one response to my emails was inappropriate. I'm disappointed in uhaul.
Robert C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jennifer v
|
Expérience générale
Évaluation :
5
Justus was the most professional and helpful person I've worked with in a long time. Truly a pleasure to do business with and a great asset to your team.
Kevin F
|
Premières impressions
Évaluation :
2
Customer service is extremely poor. The manager April is very unprofessional. Uhaul charged my card and I never authorized payment April claims she reversed the charges and states she sent an email when the reversal was completed, I never received an email until after I notified her and I received the email 4 times after I spoke with her questioning the reversal. The reversal should have already hit my bank that hasn't happened. I will never use this place ever again!
Michele M
|
Expérience générale
Évaluation :
5
The staff was very friendly and helpful!
Richard O
|
Expérience générale
Évaluation :
4
The manager at this place is a very kind lady. She was always so helpful, respectful of people, and easy to work with.
SHERYL R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
john m
|
Expérience générale
Évaluation :
5
April and the staff were amazing. Any issue was corrected immediately and efficiently.
Mitchel M
|
Expérience générale
Évaluation :
5
The staff was amazing and extremely customer friendly.
Debra R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
George T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David M
|
Expérience générale
Évaluation :
2
First to clarify question 2. Friendly yes, helpful no until I insisted I am not leaving unit unsecured and they had to fix somewhat. Question 3: unit clean except rat poison box in unit, facility clean except broken old drywall outside another unit with nails in it that we had to dry/park by. check in to unload our Uhaul cargo trailer into a storage unit we were told we couldn't drop it at that facility after being told we could via email confirmation and had to take it somewhere else. Then after unloading went to lock the unit and the whole metal plate with slide bolt came off in my hand. It was broken and I couldn't secure my unit. I took pictures. Walked up to office was told by young man he couldn't fix it and to call his manager , cell number on her card, which wasn't on card, who had left for the day. He had to call, don't know what she said. I told him I'm not leaving my unit unsecured and I told a woman at customer service number that me and my 79 yr old mother who just unloaded we're NOT moving it to another unit! It's now around 5pm. He then gets tools and repairs to best he can. Put my lock on. The facility is not gated and I told him uhaul will be responsible for any loss of our belongings. He said a new bolt will be put on today. Not sure how that's going to happen unless I take the lock off?? Haven't been contacted today yet. Facility extremely busy at 5:30pm. Inside 6 people in line, 1 clerk. Outside 4 uhaul trucks in line to be dropped off. 2 guys outside one of which was the guy trying to fix my units lock. They all looked extremely frustrated. They let us return the trailer there at this point. We paid approx $120. For the unit which is not secure. We are moving out in a month when we rent another Uhaul truck?? to Pa from Fl.
Clara O
|
Premières impressions
Évaluation :
5
Staff was really helpful
Sandy R
|
Premières impressions
Évaluation :
2
From the day I stepped in to rent my storage unit the staff was less than friendly. No time when I had to talk to the staff were they at all wanting to help.
Jillian I
|
Expérience générale
Évaluation :
3
I'm not to happy about getting an email the other day that said I'm being charged a late fee for my storage locker. I checked out of that locker on the 9th of Jan.
Tom E
|
Expérience générale
Évaluation :
5
The staff was extremely helpful and my storage rental went smoothly.
Jessica E
|
Premières impressions
Évaluation :
1
The customer service at this location was the worst I have ever encountered. The girl who helped me was very rude and annoyed with any question I had regarding my storage unit and the process of retur
Jillian I
|
Premières impressions
Évaluation :
2
I wasn't charged my auto pay on time, then was charged a week in a half later. My bank account was low and I'm an 100 % servive connected disabled veteran and only get paid once a month. Was draw negat
Charles G
|
Expérience générale
Évaluation :
5
Everyone was friendly and tentative to the customers.
JESSE F
|
Expérience générale
Évaluation :
3
s/o
Tom E
|
Premières impressions
Évaluation :
5
Professional, personable staff. Well kept facilities with quite a few options for those who want to rent equipment or store personal items. It was easy to return the trailer/store my belongings.
Cody D
|
Premières impressions
Évaluation :
4
I did already. Please stop the emails!!
Tom L
|
Premières impressions
Évaluation :
5
Everyone went above and beyond to accommodate our particular needs. I couldn't have asked for better service.
MARCUS H
|
Premières impressions
Évaluation :
5
Incredibly helpful and accommodating throughout the entire rental process.
RYAN T
|
Expérience générale
Évaluation :
5
Customer service was outstanding.
daniel m
|
Premières impressions
Évaluation :
5
Very professional and organized staff. We really appreciate the kindness and quick service in our stressful moving situation. The rates are very reasonable as well. Thanks for everything.
Kevin S
|
Expérience générale
Évaluation :
5
Great place, helpful staff
matthew k
|
Premières impressions
Évaluation :
5
the people there are very nice and helped me out in getting a storage unit . they have great customer service skills
Jennifer G
|
Premières impressions
Évaluation :
4
Just nice friendly people who got the job done.
james m
|
Expérience générale
Évaluation :
5
The ladies at Beal Pkwy Uhaul were attentive and professional. They made the ending stage of a Colorado move very pleasant. My valuable possessions are safe and secure. Thank you ladies..!!
Hector R
|
Premières impressions
Évaluation :
5
Excellent
Louise S
|
Expérience générale
Évaluation :
5
The guys at the storage on Beal Street were awesome - I'm pretty much disabled and when they realized that - they went out of their way to accoomadate me and even brought us bottlles of water
Thomas H
|
Premières impressions
Évaluation :
5
The staff was super friendly. The girl that help me with my drop off was amazing...
Carla T
|
Expérience générale
Évaluation :
5
The staff was extra helpful and efficient upon check in and check out.
Jessica F
|
Expérience générale
Évaluation :
4
The location is hard to get out of due to the location being on a curve and having vehicles lined up along the front. It is a very busy location. The staff is very friendly and helpful.
Melvin H
|
Expérience générale
Évaluation :
4
Thanks
Jeff P
|
Expérience générale
Évaluation :
5
Lights in unit would be nice. Otherwise excellent!
Sean W
|
Expérience générale
Évaluation :
5
Great place to store your stuff.
John C
|
Expérience générale
Évaluation :
5
Great service.
SAMUEL O
|
Expérience générale
Évaluation :
5
April was Fantastic
CAMILLA J
|
Premières impressions
Évaluation :
5
Savanah was very knowledgeably and helpful on the receiving end of my daughters UBox delivery. We were so thankful for her help! Awesome service and overall, the UBox experience was great!
JAN F
|
Expérience générale
Évaluation :
5
April has done an outstanding job throughout the many years I have used her location. I highly recommend it! April has communicated very effectively on each occasion I have had to talk with her.
RICHARD W
|
Expérience générale
Évaluation :
5
Wonderful experience. Thank you.
Kimberly C
|
Expérience générale
Évaluation :
5
First time ever using Uhaul, did a cross state move. Staff was helpful and friendly, even with getting the 30 free storage.
William F
|
Premières impressions
Évaluation :
5
I had an excellent experience. April was accommodating and friendly. Merci.
Kimberly C
|
Premières impressions
Évaluation :
5
April and her staff were very helpful and friendly while walking me through this process.
NICK G
|
Expérience générale
Évaluation :
5
Always helpful and kind. When my husband collapsed at work and then hospitalized they were so kind and understanding.
Debra F
|
Expérience générale
Évaluation :
5
You all made it a very pleasant experince
brian d
|
Expérience générale
Évaluation :
1
Never use the internet to order materials and pay for them. Since you have to pay in the store as well you get double charged and the only way to get a refund is to travel back to the facility.
Walter K
|
Expérience générale
Évaluation :
5
thanks!
Terry D
|
Expérience générale
Évaluation :
5
The staff were extremely helpful and I would use them again.
joe m
|
Expérience générale
Évaluation :
5
Great Staff, Good Location and Secure Site
Melvin H
|
Réservation
Évaluation :
1
Already placed a review.
Esmeralda S
|
Expérience générale
Évaluation :
5
Staff was so understanding and helpful!
Others o
|
Expérience générale
Évaluation :
1
The Manager of this Uhaul facility, April is very rude and does not help you. They never have uhaul trucks available. The employees are nice but the Manager April is NOT! Stay away from this place!
Chandra W
|
Réservation
Évaluation :
5
Thanks
DOUG J
|
Expérience générale
Évaluation :
5
EVERYONE was very friendly. I will recommend your services in the future for myself and others.
Debbra M
|
Expérience générale
Évaluation :
4
This was a nice perk getting a free month of rent because of our long distance move. The staff, especially Cheyenne and Corte were helpful and friendly in acccommodating us.
ANDREW H
|
Expérience générale
Évaluation :
5
The employees were great but they need to hire more help at the store. Went into store a few times with only one person working and 6 customers waiting. That was not very convenient having wait
Kaylen W
|
Expérience générale
Évaluation :
5
Savannah picked up and dropped of my uboxes and did an awesome job!
Jonathan T
|
Expérience générale
Évaluation :
4
The place was great for my storage needs
Jovan P
|
Expérience générale
Évaluation :
4
*
Leslie T
|
Expérience générale
Évaluation :
3
There was only one staff member at the counter causing a longer wait time for other customers. Outside storage had zero pest control (siders, roaches, etc)
Triston R
|
Expérience générale
Évaluation :
4
The staff was friendly & helpful, helping me to straighten out a couple of problems I had had with my original reservation, also in dealing with a delay on my end due to my personal towing vehicle.
Lee M
|
Expérience générale
Évaluation :
5
never had any issues
JAMES F
|
Expérience générale
Évaluation :
5
April and Team Crew Very Awesome Job!! Keep Up the outstanding support!!
Thanks Again,
Troy Williams
TROY W
|
Expérience générale
Évaluation :
2
There was always cars or trailers parked in front of my ground level storage and I could not get to it easily. Too crowded too many trucks there not easy in and out. Will go elsewhere next time.
Pamela B
|
Expérience générale
Évaluation :
5
This was my second time using this facility. The staff is friendly and the place is great! I would use them again.
David L
|
Expérience générale
Évaluation :
1
This is the worst Uhaul center I have ever encountered. You have to wait in line for a VERY long time, the employess are all clueless and rude, they will close before the closing times that advertised
VICTORIA E
|
Expérience générale
Évaluation :
1
Storage unit rented was in disrepair. Door to the unit jammed and came off the rails many times. When I went to empty the unit and let the staff know. Employees were vaping and did nothing. Typical!
Jared P
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.