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Mildred TCustomer Reviews for U-Haul Moving & Storage at Bragg Blvd
Testimonials From Recent Customers
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First I moved out Feb 25 before my unit was due not the 3/ 16. We tried to call u on Feb 25 and as always the phone is routed to somewhere else u never get anyone to pick up at your office. But we talked to customer service who put it into your notes that we have moved out and I guess no checks the notes, so we kept getting calls about a unit that we no longer were in. Just wish someone would pick up the phone better and customer wouldn't have to go through things
Troy B | Expérience généraleI spoke with Tiffany and a Professional Black male employee who were great to me with EXCELLENT CUSTOMER SERVICE!!!
Vickie D | Expérience généraleLove the people who work at this office always nice & curtiious helpful...
Pamela s | Premières impressionsMy bill was often wrong but ennnnhhh
GEORGE G | Expérience généraleLet start with the flooding that happened to some units. I have permission for them to check my unit. Fortunately my things weren't affected. I went to get my things out tonight and everything was covered in some sort of sand/ dirt or something. Then I come in to tent my truck and the payment system took $100 off of my card for the attendant to say the payment didn't process. He then calls tech support which we waited 30 mins for to answer. They get on the phone AMF days my payment was canceled in their system even though it fully processed out of my account. They then tell me I need another form of payment and it may take up to 5 days for my $100 payment to be refunded back to me. I won't EVER use Uhaul again. And I definitely won't recommend them to anyone EVER. One last thing, 2 out of their 3 computers was down. Just sad.........
Sharonda H | Expérience généraleI reserved a climate control unit a month prior to me moving my stuff into storage. On the day of my move- in, I found out my storage unit was given away. I had to settle for a non climate control storage unit. Due to that change some of my furniture was damaged.
Pamala C | Expérience généraleLies over charges watch your bills and if your military definitely watch your bills with them
Jeffrey M | Expérience généraleI was charged a full month's rent ($177) for literally 3 days. I did reach out to dispute this and was told I still had to pay the full month's rent. I ended up renting a moving truck from another company because I was so disappointed in uhaul. Never again and I will not recommend uhaul.
Darlene P | Expérience généraleIt was three years that I was with U-Haul and never had a problem except the price kept going up other that Thank you U-Haul for everything.
Susan M | Expérience généraleGreat great great all the way around
Pamela s | Expérience généraleGreat service. Easy to operate. Storages are secure and hauling equipment is reliable and affordable.
Fredrick S | Expérience généraleJust wish I could’ve had just one more week so my stuff wouldn’t get auctions while being down on my luck
Rosezett J | Expérience généraleThank you Kim
Samantha G | Expérience généraleManager Kim was Always nice & willing to cooperate.
RIMICA G | Expérience généraleThe manager at this location is not nice at all.
PAMELA D | Expérience généraleThe staff very friendly love love Lori SHES very kind and helpful. And I don't know the young man name that helped me he was a BIGG help as well and he drives the Grey Jeep he's a sweet heart . Thanks to the two of them
Tasha W | Premières impressionsKim was awesome
WAYNE S | Expérience généraleThe staff and manager was excellent with great service.
THOMAS R | Premières impressionsWorst uhaul storage I have ever used. Moved my stuff to another facility.
Christine D | Expérience généraleIt was the worst ever i was in the hospital from having surgery and had proof and told them them and they auctioned my stuff off they told me i was good and still did it
Charlene J | Expérience généraleLost a lot when the units flooded, but that was not uhauls fault
julia j | Expérience généraleI recently made a trip from Texas to North Carolina, after 14 years, to finally get my keepsakes out of storage and clean out the storage unit. My entire 3 bedroom house was contained in this storage unit, and I was extremely excited to finally go through these old memories, or so I thought. Upon arrival, I found that my lock has been cut and my unit has been moved. That was problem number 1, why was my unit moved? Finally, after speaking to management and explaining that I shouldn't be charged for the lock and key when I have my key on me, and the lock was cut without my knowledge, and without me present, the management allowed me to move forward without paying for that lock. Now, the maintenance man drilled out the lock, and I rolled up the unit door. At which point, my jaw dropped. My entire 3 bedroom house was dwindled down to a few boxes on one of the walls, a few trash bags, and a couple pieces of broken furniture. Everything else was gone! My beds, Livingroom sets, dining sets, 3 bedroom sets, most of my boxes of stuff; everything was gone. I immediately contacted the management and was met with even more questions. Nobody seemed to have any answers. As management went over the situation, I started looking at what I had left. As I opened boxes, I found mold, mildew, and rat/mouse infestations in the remaining boxes. Out of my storage unit, I was able to scrape together less than one medium sized tote of stuff to take home with me. This included about a quarter of my service awards, one class A jacked with ribbons, half of my baseball cards I had as a child, and maybe 20 of my 500-1000 pictures. Everything else was destroyed. Management got back to me while at the unit. Apparently there was a hurricane that went through in 2016, and my unit was underwater. They moved my unit and threw away everything that was wet. The unit was essentially a total loss. I have been paying for this unit for 14 years. Why couldn't they tell me that my unit was underwater and everything was destroyed? UHauls answer to this? We tried to contact you. Really!?!?! You sure have the ability to send me a bill, verify I paid it, and call when payments are going up, but you can't contact me to tell me everything in my unit has been destroyed by a hurricane?!?!?!?! REALLY!!!!! Anyway, I continued to pay the bill thinking everything was fine with my unit for an additional 7 years. Afterall, what I don't know keeps them getting paid for the unit. What did management tell me? I need to submit an insurance claim, and they will need an itemized list of everything destroyed. How am I supposed to produce an itemized list of everything in that storage unit when it was an entire 3 bedroom house, especially trying to remember 14 years ago, and they 95 % of it away without my knowledge? Now, the insurance garbage I have been dealing with. I tried to contact the insurance carrier for Uhaul , the one that handles the claims, and literally never heard anything. Nobody answered the phone, nobody emailed me, nobody returned the call. I left voicemail after voicemail, and no replies. I tried for weeks to no end, and finally gave up. I guess the way insurance claims work is if nobody answers the phone, I guess my claim cannot be submitted. No submitted claim means no refund for 14 years (7 minimal) and repayment of the furnishings for an entire 3 bedroom house. To answer your question, "Please rate your overall experience storing with U-Haul?" I wouldn't do business with Uhaul if they literally got on their knees and begged me. The audacity to send me that question, after my experience, Uhaul should be absolutely ashamed.
JOSEPH L | Expérience généraleOlder storage but staff makes it great.
Christine D | Premières impressionsI was sent a bill for dumping and i still had 3 days left on my unit
Jennifer V | Expérience généraleWorked with me when I was behind, highly recommended, good customer service:)
Elizabeth O | Expérience généraleMy storage locker was mistakenly opened/lock removed by staff. I was informed and told that I received a new lock and the new keys would be FedEx to me at my present location. That was over three (3) months ago. I have made numerous inquiries regarding receipt of new keys for my storage. As of May 30, I still have not received those keys and I am unable to travel right now. I sincerely request this situation be corrected so that I have access to my property in storage that I am paying rent for each month.
ANNA M | Premières impressionsI am excited that U-Haul is now offering this service. It is extremely convenient, having all your needs met in one location. If I ever have storage needs, I am definitely giving U-Haul the first consideration.
Roxanne S | Expérience généraleI really appreciated that the storage was onsite, so we got the truck empty and left the truck at the same site. Extremely convenient!
Roxanne S | Online Move InVery helpful
DARRIUS B | Premières impressionsPlease hightlight the rat poison in red or orange words so people can know it
Mohammad A | Expérience généraleDecent overall. Storage unit was fine for what it was. Unlit, non climate controlled. Staff was generally helpful until the last visit. But that was having to do with a rental, which they made right.
Lathan N | Expérience généraleKia went above and beyond to make sure everything was taken care of. That woman is truly a BLESSING and a SUPERWOMAN. She deserves a raise and vacation. Thank you so very much Kia for all your help and hard work. Merci.
Markish L | Premières impressionsEverything was okay, and very pleasant , helpful etc.
linda m | Premières impressionsThe owner and staff were very helpful and friendly. Will use this U-Haul for next move and storage!
Jacob M | Expérience généraleEveryone was so helpful and understanding. They were able to explain everything where I could understand.
JILL H | Premières impressionsKim and her staff were awesome during the move and helped with storage units. I will see her in Nov to book a Uhaul and car tow trailer. During horrific self move provided info to complain about the Helping Hand mover service
Penny C | Expérience généraleWalt and Daniel both went over and beyond to assist me!! However everyone there was amazing!! I truly appreciate the amazing service I received!!
Michea A | Premières impressionsYour staff were very helpful and professional we rented two trailers and two storage units and couldn’t ask for better service thank you
JOHN T | Expérience généraleWill always call you when we need to rent
JOHN T | Premières impressionsToo expensive
Elaine G | Expérience généraleMy storage bill was due in the 18th of each month. When I went to turn in my access key at 9:45am on the 18th, I was told I had a balance for the upcoming month. I was told I would be responsible to pay that month even though I was no longer in the unit. After argument and a phone call to however, I was cleared with a zero balance. Absolutely foolish! I did contact the store to ask what protocol was. I was told I had until close of business on the 18th to pay the unit rent or be cleared out with pictures/video and return of the access key.
Melissa H | Expérience généraleEverything was good until I moved out!!
MELISSA S | Expérience généraleStaff were helpful and knowledgeable. Storage unit was clean and tidy.
ELIZABETH M | Expérience généraleVery friendly staff.
TARAS R | Premières impressionsSmooth checkin, friendly and helpful staff, storage unit was clean. I would recommend.
ELIZABETH M | Premières impressionsYou were there when we needed it most. Thanks a million!
Alice W | Premières impressionsAwesome
kyle a | Expérience généraleThe staff was nice.
ARRISE S | Premières impressionsI had a great experience! Very professional staff. My only recommendation is to hire more people to work the registers. There are times where I had to wait in line 30-45 mins just to buy something from the store or ask a question. You are the best Uhaul in town and people know that…but I'd recommend being more customer service focused.
Mary D | Expérience généraleMaybe you should improve the concrete ramp at the West end of the storage building with unit #646/5' x 10'. We struggled on this using the cart for a couple loads until we found the ramp on the East end of the building was better suited for use with the cart. Or perhaps putting a sign on the West end that lets people know the East end offers easier access for the cart.
Enedelia R | Expérience généraleExcellent.
fredrick h | Expérience généraleWhen booking the storage , we were told it would be 24/7 all we had to do was enter our access code. I double checked with the representative that had helped me to make sure because we were traveling 4hours to this site. I was assured i would be able to put my things in storage 24/7. We get to the site at around 10:07 and attempt to put in our code. It said access denied- closed. I called the Number on the sign for after hour assistance no answer. I called the U-Haul customer service number and was on the phone with her. She told me we were misinformed and tried to reach out to the gm for me. No answer. We had to camp out in our cars till the storage opened because we couldn't get in. I am overall very upset, why we the rep who helped us book everything tell us we would have access 24/7 if we didn't. So frustrating.
Dannielle F | Online Move InTreated respectfully , great customer service
david p | Premières impressionsI love Kim the GM and her whole team
Marquitta R | Expérience généraleThe best part of my entire moving experience was my interaction with Corey Gailliard. His customer service skills were exceptional!!
Kimberly V | Premières impressionsStorage was great. Where I picked up the trailer was terrible. The wiring harness was cut and I ha to get materials and repair myself. They were no help
chris d | Expérience généraleClean and organized with friendly staff willing to help in any way possible. Merci.
GABBATA M | Expérience généraleWould have preferred a unit closer to the door. Saw there were ones empty only because they were being cleaned but they could have been reserved. Also would have been nice to have a few more carts. All carts were in use.
Charice R | Online Move InI only used uhaul thinking it was a reputable company. Only to have irreplaceable personal belongings destroyed simply because I trusted the wrong storage company. I will never be made whole. This has been the worst experience in my lifetime.
Simone W | Expérience généralePlease fix the gate to storage facility.
GABBATA M | Premières impressionsKeep up the great service
Phill D | Expérience généraleS.O.
MELISSA S | Premières impressionsKim and Cory were amazing... Had problems with my tow their team made my disastrous 12 hour tow almost bearable. Thank you Kim and Cory and the rest of her staff you guys are the best ..
Sherry W | Premières impressionsNeed more help at front desk because lines were long. Took over 20 mins just to drop off key card. But other then that everyone was very respectful and kind.
Lena B | Expérience généraleStorge area was well lit but storage room itself had no light. I never went after dark but might be convenient for future renters if it's cost effective.
Karl S | Expérience généraleFirst good Uhual experience I had in my entire move.
Anicca C | Expérience généraleThe branch manager Kim was always exceptional. I mean everyone is, but she goes well above to make sure your smiling when leaving.
Septemberr T | Expérience généraleThe associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.
nathaniel w | Premières impressionsYes I would recommend them if you haul learns how to answer their phones when their customers are calling to let them know that they did take all their belongings out of the unit and that the lock was still there but they want to charge you $117 but they won't answer the phone so that you can let them know when you work everyday and they're closed by the time you get home to inform them that the unit was empty and that they could have taken or cut the lock off if they needed to but nobody answered the phone
stacia M | Expérience généraleThe staff was wonderful in helping me during my problems at that facility..
Bernice S | Expérience générale.
Victoria S | Online Move InI was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.
RON W | Online Move InMy bill was due in the 22nd of every month. I was able to secure a rental property moving my furniture on the 26th (4) days later to be billed for another month. That is unacceptable plus no at this location is never able to answer the phone. The call center can't help problems at a particular location. No I would recommend nor use U-haul in the future. Plus I'm paid up until the 22 of April to be advised that the storage 404 is no longer available to me. I didn't checkout. Bad business and a darn ripoff.
Connie J | Expérience généraleI was involved in an auto accident earlier in the year and advised U haul management that I was not able to pay the full unit rental and asked to be but into a smaller unit after a caught the payments up on the first unit. I did so and they didn't put me in a smaller unit. I just got out the hospital 4 days ago and answered an email in what my intentions were and I asked to make a partial payment and they refused to except that. Than they expressed other alternatives prior to auction and they never offered that as well. So my unit was sold and there was an overage which was due back to me. When I went to see the store manager Ms Kim she was rude and telling me that there was no credit due back to me when in fact there was because the letter clearly stated such credit. She made a big deal of it stating that she didn't have the cash or she didn't know how to do a credit. At the end of it she said the corporate office would half to send a check by mail which is fine but why did I half to come and spend an hour in the store for you to tell me this. I tried to call the store several times prior to going into the store. No one answered and I kept getting the stores voice mail. So not a good feeling dealing with U Hall at all. Not a pleasant experience at all. They could of worked out a plan for me especially by me being in the hospital after the auto accident.
Kim K | Expérience généraleKim was very courteous and helpful, especially after a bit of a stressful day. She processed me through quickly and even helped to point out where the unit was that I would be using. I would definitely recommend this location to others.
SHAWN T | Premières impressionsGreat help from the workers
erik W | Expérience généraleRoof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something away
bernardo g | Expérience généraleWalter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .
Jetran R | Premières impressionsSo there are a couple of things here I would like to say. While the help I received was good, it took forever to get said help. I waited for 45 minutes before seeing the only rep behind the counter (2 days in a row on 09 and 10 Nov). Then on the second day after receiving my card to access the storage I had to wait for it to activate, I was unaware of this. So I tried to access the gate without luck and then went back inside to wait 20 more minutes to be let in by the rep. Also I was not briefed and am not sure how payments occur for storage. Like if it is all auto payments, or if I will be paying for 1st and last month, or need to pay monthly at the location. If that is the case I only need the unit for 2 months and need to end my contract now. So I will also need to read the contract in full to see if these questions are answered there. Other wise I had no issues.
Andrew R | Premières impressionsGreat costumer service.
Angel B | Expérience généraleThe staff was extremely professional and helpful. This is one of the best Uhaul locations I've seen.
joshua d | Premières impressionsKimberly Cowan , BB Rhodes and Mister Al need a raise for being shining examples of excellence customer service...They are the only reasons that I will ever use U-haul again..
Jaime E | Expérience généraleI love U-Haul !
Rosalia l | Expérience généraleVery clean, secure and safe storage. Just a little pricey over time. Overall really good.
Amberine B | Expérience généraleThe storage was great the truck however was the issue first a tire blew then head gasket all in the same day and then they couldn't find anyone to transfer truck loads so we did it . The whole experience took a day of our travel with 3 kids and we had a deadline to meet .
Austin S | Expérience généraleShe told me my "destination would be changed " it look like it wasn't. I'd hate to find out my card is steady being charged for a piece of equipment I've turned in and then they don't even pick up the phone Aisha mickle 202-412-2222
aisha M | Expérience généraleprofessional and very clean
maurice w | Online Move InYes I would definitely use you all again I also have a storage building on the premises
Loretta W | Premières impressionsMrs.Kim was very kind. She’s a great manager.
aaliyah m | Expérience généraleThe prices are way To high for the storage building
La T | Expérience généraleKimberly coran was very helpful and extremely knowledgeable in am very happy with the service provided by this location. Thanks so much
Christina P | Expérience généraleEverything I left in storage was ruined by leaks and rats 🐀 in the facility
Chris W | Expérience généraleGreat facility
Kevin H | Expérience généraleU hual us corrupt company, they change full rate to customers that use the storage A few days and turn around and rent the storage to the next customer full price, the staff was unfriendly and rude,,
Raymond W | Expérience généralemerci
Bryan c | Expérience généraleAwesome service
Mitchell H | Expérience généraleEveryone was extremely helpful, courteous and professional. Thank you so much for making my move as easy as possible.
Olivia G | Expérience généraleExcellent services, facilities and staff.
Omar D | Expérience généraleNot sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.
CARLA D | Premières impressionsEverything was well
Glenda E | Expérience généraleGreat service everything was ready in and out in 15 min
Bryan c | Premières impressionsI would recommend this place, each time I needed assistance or a question; always helpful and patient. Merci.
Samantha G | Expérience généraleGreat experience
Yvette P | Expérience généraleBrenda was very pleasant and helpful Would recommend to others to use this location
April G | Premières impressionsWe did not have a notice of a move out or auction since 6/17/19. I paid the previous balance of 427,94 on 6/14/19. Why did this happen????? Where did our valuables go?? Who stole our belongings?
ALYSON C | Expérience généraleTerrific service
Gayland E | Premières impressionsThe 20' van ran well with no issues. We were able to pack a lot into it. Customer service was great at all 3 locations we went to. We loved that we got a free month of storage, too!!!
Eric D | Premières impressionsNice staff
April L | Expérience généraleGreat service, friendly staff!!!
Doug J | Expérience généraleGreat service!!
Evelyn H | Premières impressionsEverything went smoothly
Jacqueline F | Premières impressionsThe facility at Bragg Blvd was amazing. The only problem I have with UHaul is the wait time on the phone when calling. Why can't U Haul have a call back system when the wait to get a rep is over 5 min
DENNIS E | Expérience généraleWe were treated like we were the only customers in the store. Excellent staff.
Terry M | Premières impressionsTrès sympathiques et professionnels.
James E | Premières impressionsYou Rock!
ROBERT C | Expérience généraleQuick and friendly customer service. Everyone was so helpful!!!
paula m | Premières impressionsVery friendly proffessional staff that goes above and beyond what they have to to help people out.very nice people and GM.friendly,helpful,proffessional, need I say more? I highly reccomend.
Jonathan W | Expérience généraleVery friendly'wantingto help the customer.
Jonathan W | Premières impressionsStorage space met my needs. I wished the gate entry reader was reachable from car.
STEPHEN E | Expérience généraleClean, secure, solid staff, no issues. Access at all hours. No hassles when I moved out.
Richard J | Expérience généraleGreat place
Sylvester M | Expérience généraleKimberly answered all my questions and made my moving experience all the better.
Sharmaine A | Premières impressionsNeeds more lighting around the storage areas but other than that great
Jasmine J | Expérience généraleExcellent customer service! I would not have gone anywhere else.
GARY J | Premières impressionsS.O.
Terrance E | Expérience généraleExcellent
Latasha V | Expérience généraleY'all still owe me 19,99 for signing up for auto pay. You didn't remove my late fee!
arkelle e | Expérience généraleExcellent service and the staff were friendly and helpful.
Abdallah S | Expérience généraleThe staff was always helpful at Uhaul. They helped me set up storage more than a year ago and made my military move as painless as possible. Merci!
mohanned e | Expérience généraleEmployees were courteous and helpful. You just need more help, very busy location. This was a Sunday.
Lisa M | RéservationEasy to work with.
jane h | Réservationbon
Laquetta S | RéservationMade a reservation at corporate office for Bragg Blvd location.... after I was informed that U-haul was giving a free 30 day storage to patrons in the path of Hurricane Florence. Down hill from there!
MARIO C | RéservationGood price for storage and easy to use. Staff had little sense of urgency or commitment, but the overall purpose was met. Merci.
Cody W | Expérience généraleThe wait to get anything done was awful. Not enough staff for that busy of a facility! The staff were very nice. Will go elsewhere for any uhaul needs in the future.
Ryan T | Expérience généraleGreat Experience
Tiffany W | RéservationOne of the best I have seen so far!!!! Would be a great enhancement for the store to build a complex storage at the back with several floors; they have the space to do so. Customer service is great!
MIGUEL Q | Expérience généraleJust want to say thanks for your bussiness
brenda m | Expérience générale