Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Easily accessible, friendly, helpful staff reasonable rates good location...
Thomas Wirth
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Haskins
Évaluation :
5
Le client n'a pas laissé de commentaire.
TGrae Dotson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Trimmer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Laslo
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
COLLEEN DUFFY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Laslo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Crepeau
|
Expérience générale
Évaluation :
4
I am very satisfied with u haul storage! I would definitely recommend to friends and family.
thomas wirth
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Haskins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie Zepeda
Évaluation :
5
Merci!
David Larkin
Évaluation :
4
Had some trouble getting up our snowy hill (truck got stuck in a snow bank) and the entire load had to be returned to Idaho Falls and then sent out one box at a time. But we figured it out and the drivers Cecilia and Julia were extraordinarily helpful given the circumstances. I did spend an entire afternoon trying to help dig out the UHaul Truck so not sure how compensation for that works...
David Larkin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brooke Schlee
Évaluation :
5
Great location. Friendly and helpful staff. Very clean, I even the bathroom.
Chera Focazio
Évaluation :
5
Great friend service!
Steve Winn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michele Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arthur Rood
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bethany Veile
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael DuPar
Évaluation :
5
I was very pleased and impressed with UHaul's service with UBoxes. The boxes were delivered and picked up as scheduled. Staff kept in touch with us as the boxes moved to the destination. This was a very easy transaction and our goods arrived in great shape. Absolutely no complaints--only compliments!
Carol Henry
Évaluation :
5
Staff was super helpful and made the whole experience super smooth!
REBECCA SRIVASTAVA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan King
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tom Beaulaurier
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gwendalynn Grey
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIP ARCHIBALD
Évaluation :
5
She was very helpful but it took additional time returning the trailer because she had to correct the issues caused by the pickup location. Had a hard time finding me because trailer was not the right one assigned to us and I did not have a copy of the contract.
Debra Motteshard
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Ward
Évaluation :
5
Le client n'a pas laissé de commentaire.
Travis Thompson
Évaluation :
5
Crystal was extremely professional and kind to us throughout the whole process.
Lori Nichols
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiah Baker
|
Expérience générale
Évaluation :
5
The staff took time to answer all my questions. Allowed me to look around as much as I wanted and needed. Thoughtful when teaching me how to use the entry systems
JEANETTE Riker
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julio Vicente
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yorel Gould
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee Losey
Évaluation :
5
Merci.
jamie jonas
|
Expérience générale
Évaluation :
2
The van was parked clear across the parking lot that was pretty much a sheet of ice. I slipped and fell walking to it. You have people walk and find the van then walk clear back to the building for the keys then walk clear across it again. I couldn't even open the door to get into the van it was parked so close to the van next to it. The van was also frozen solid. Had to sit there for 20 min for it to warm up and unthaw.
heather anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gail Rochelle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosemarie Baar
|
Premières impressions
Évaluation :
1
The personal was not helpful and couldn’t explain the extra charges which seem excessive and the representative didn’t even try to find out the answers
Jade Gomez
Évaluation :
5
They were very nice to deal with. There was a kind gentleman/employee who was sweeping the other day and he helped me with something that was just a little too heavy for me. He didn't have to but he was super nice! I love the carts you have there for customer use. They sure are nice and come in handy!
Brandi Onken
|
Expérience générale
Évaluation :
5
Very well done. I was taken care of with efficiency and professionalism.
Glenn Harmsen
Évaluation :
5
This was one of the best storage experience ever.i really can say that you genuinely care about your customers and their property.stay being the best.
Jamel Hayes
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Richard Harkness
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gayle Powell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rita Simons
|
Premières impressions
Évaluation :
5
I use this location for U-Haul Moving services a lot and each time I've had a great experience everybody's been helpful and it's been a great experience
Heidi Barnett
Évaluation :
5
Service was quick and easy!
Ana Ambriz
Évaluation :
5
Le client n'a pas laissé de commentaire.
REGINA PEARCE
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Avolio
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Avolio
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lezhai Gulbransen
Évaluation :
5
Le client n'a pas laissé de commentaire.
steven blackburn
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tamara Melville
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Lane
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darrell Johnson
|
Expérience générale
Évaluation :
5
The associates were very friendly and helpful. I would rent there again.
Ronald Keltner
Évaluation :
3
Make sure the trailer is hooked up all the way. Didn't realize the employee didn't tighten the trailer on the hitch enough so when I was loading a motorcycle, the whole trailer lifted off the ball. It was a small trailer so no biggie, but could've been messy if it would've fallen off while driving. Overall experience was good and I will likely come back for other rentals.
Kyler Jensen
Évaluation :
5
Both check in and check out were a breeze and staff were great.
Leslie Kerby
Évaluation :
5
Another great experience with UHaul!
Diane Arnold
|
Expérience générale
Évaluation :
5
Friendly and efficient people!
DougLas Farley
Évaluation :
5
Cecelia in Idaho, Nicole and Amanda in WA were all amazing. They went above and beyond to help me with the boxes. There were a few snags and they made sure everything worked out ok. It's a pleasure to deal with friendly, helpful and caring people.
linda serpe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle Quiroz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Earl Lavagnino
Évaluation :
5
Le client n'a pas laissé de commentaire.
renee rasmunsen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyla George
|
Premières impressions
Évaluation :
5
Patricia was great to work with !
Diane Arnold
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dean Nelson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan Holland
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leigh Casler
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Auten
|
Expérience générale
Évaluation :
5
Very good experience
Owen Oneill
Évaluation :
5
Wonderful overall experience. Everyone was very friendly and helpful and the equipment worked flawlessly.
Gary Davis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Pettit
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce Hutfless
Évaluation :
5
Le client n'a pas laissé de commentaire.
rocky lopez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Florrita Palacios
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie Zepeda
|
Premières impressions
Évaluation :
5
Used to be a hitch mechanic for uhaul many years ago met the youngest son of uhaul great guy an great company an employees so that's why I recommend this company to family an friend's .thks for the great service an storage. Until next time keep on doing great.
Kenneth Allery
|
Expérience générale
Évaluation :
4
Everything was good
ERIC WINBURN
Évaluation :
5
Good customer service
Lee Garlach
Évaluation :
3
The owner has no customer service skills, but every one of the other employees has always been fantastic.
Connor Henson
Évaluation :
2
The boxes that we purchased weren't perforated on all 4 sides (where you close down the top) and we had to find something to cut them with. The handles were also cut on the wrong sides of the box, making it so the tape covered them. We returned the truck on time (early in fact) and then I received a voicemail the NEXT day asking us to promptly return it! Apparently we were supposed to receive an emailed receipt? When we called Uhaul back last night, the customer service rep was asking questions about who the specific employees were (we don't know names) and if there were any witnesses, etc. I can promise you that we returned the truck on time, clean, and filled back up. Unfortunately after this experience, we won't be using UHaul in the future.
Tom BRYANT
Évaluation :
1
Never had such a horrible experience in my life. Rude, arrogant and lacks professionalism.
Brent Parker
|
Expérience générale
Évaluation :
5
S.O.
jose solorio
Évaluation :
5
Friendly and receptive people
Alex Ojeda
Évaluation :
4
Le client n'a pas laissé de commentaire.
Adam Bradford
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Frantz
Évaluation :
5
I have dealt with Patricia and the other UHaul staff before. They are excellent and I always recommend them to others.
Michael Ingram
Évaluation :
5
The two owners are friendly and very nice to deal with.
Anthony Keane
Évaluation :
3
I had a guaranteed delivery of August 18, instead my delivery was pushed forward 5 days. I arranged for 5he Uhaul unpacker to be there when I had been advised of a delivery time. On day of delivery it arrive 2 hours early. My family had it all unloaded before your person arrived 1 hour after his scheduled arrival. Sure glad Ai paid for that service…not at all satisfied. The delay from the guaranteed date caused a real mess as my family was leaving for a wedding the day it finally arrived, they couldn't stay to help me get settled in…..I'm 88 years old and need their help so I spent the x several day trying to find things. Didn't find my medication for two days. Don't guarantee if you can't follow through
Janice Brown
Évaluation :
5
Great experience on short notice. The women who checked me out and in were very thorough and efficient.
Jackie Nygaard
Évaluation :
1
You can honor rental agreements that are made weeks beforehand. You can offer an inconvience fee equivalent to the inconvience of changing rental locations to cities an hour away from the agreed locations.
Samuel Gould
Évaluation :
5
Nothing. Everything is fine the way it is.
Tyler Svor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tegan Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin Scott
Évaluation :
5
They were excellent all around this morning. Currently I can't think of anything they could do to improve.
Julie West
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lesi Northup
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jose Castillo
Évaluation :
5
Patricia was excellent to work with. My best U-haul experience to date.
MARTIN GAST
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deirdre Duncan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad Kirby
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Whitney Hamrick
|
Expérience générale
Évaluation :
5
All UHaul services were delivered on time & our household goods arrived safe & secure. One employee went above & beyond to assist us. Cecilia, from your Idaho Falls Office was very knowledgable in helping us judge the captivity of our box & seeing the contents were packed appropriately.. My wife & I would like to send a special Thank You to her.
TOMMY SMITH
Évaluation :
5
Great customer service reps
Silvio Miguez
|
Premières impressions
Évaluation :
5
super easy transaction.
Andrew Watson
Évaluation :
5
The rubber thing that holds the chain was missing on one end of the vehicle transporter. Also the right rear flasher didn't work. The transport of the vehicle went well.
Robert Robert
Évaluation :
5
Le client n'a pas laissé de commentaire.
tracie wilcox
Évaluation :
5
Le client n'a pas laissé de commentaire.
trevor miles
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRENDA WILKINSON
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rodney Sellars
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Slieght
Évaluation :
5
Let me know how and where to return. I pulled in parked got out then she told me I had to return in a certain spot. So I had to get back in pull clear around to pull in where she wanted it. Other than that great experience
tilyn Albert
Évaluation :
5
Friendly and helpful service!
Brian Newell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Newell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jared Hix
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex Flores
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nichole Sprinkles
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus Bushong
Évaluation :
1
Don't make appointments for customers when a service technician is not available to complete the assigned work order. When I showed up at the appointed Uhaul business, I was told a qualified service technician would not available for several days.This is unacceptable customer service.
robert simcox
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Lucore
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thane Kendall
Évaluation :
5
Le client n'a pas laissé de commentaire.
gloria rodriguez
|
Expérience générale
Évaluation :
5
Phenomenally clean. Kind and helpful staff. Best storage unit I've ever used! Merci.
Helen Geary
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dalton Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jenne Deaton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerrick Edwards
|
Expérience générale
Évaluation :
5
Will definitely use again. Thank you to the staff for everything. So helpful and friendly.
Robin Bebout
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gary West
Évaluation :
5
Best experience with any rental company!
Marc Ogata
Évaluation :
5
Continue to be as friendly and helpful.
Leo Mondok
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan Picard
Évaluation :
5
The only thing is there were a few live bugs in my unit
Teresa McFarland
|
Premières impressions
Évaluation :
5
Merci!
lee rasmussen
|
Expérience générale
Évaluation :
4
I had left a box accidentally and hadn’t been gone more than 10 min. I had called and notified the staff to have them hold it and got back and it was gone.
brady andersen
|
Expérience générale
Évaluation :
5
They were very thorough. The trailer was perfect for the job. I can't think of anything else the staff could have done for me except helping me load and unload the trailer but that would have been well above the call of duty. I will be back next time I have to move something.
donald gheen
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Dawn
Évaluation :
5
My rental experience went quite well. The truck I rented was clean, and I genuinely appreciated having a few blankets for protecting my furniture. I didn't expect to need them, but they came in handy. One thing that could be improved is the trucks having cruise control. I drove the truck on a round trip from Idaho Falls to Boise, and cruise control would have made a world of difference on the 500+ mile trip. Other than that, my experience went very well. Thanks, U-Haul!
Matthew O'Connor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claude Kimball
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank Cancellieri
Évaluation :
2
Make sure the equipment is in good repair and not missing any belts.
Craig Olson
Évaluation :
5
Wonderful staff!
Kathleen Hebert
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIE MC MURPHY
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shane McCuistion
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Roche
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jonathan Witt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Williams
|
Expérience générale
Évaluation :
5
Very pleasant help from Krystal with unloading explorer from auto hauler.
Lynn Pratt
Évaluation :
4
Le client n'a pas laissé de commentaire.
Justin Severne
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brad Crow
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KRISTIE EVANS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
andrew kelsey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Madeline Worrell
|
Expérience générale
Évaluation :
3
Upon arrival Amber was helping another customer but notified me I'd be helped shortly. She explained she was new and very overwhelmed but friendly. The U-Haul app would have been more helpful if it was properly functioning. I wasn't able to complete the check-in fully simply because it kept timing out. I got all the way through on the app to the alternate contact information. Amber didn't have much knowledge of the app even though she encouraged me to use it. Amber added alternate contact information multiple times and it appeared on my receipt afterwards as something different from what I had told her. Minor errors, nothing major but the information remains incorrect. It also occurred to me a few hours later that I wasn't provided a lock which was mentioned in a text message that I would receive a lock for completing the check-in online. After moving everything into the storage unit, I also noticed a couple trying to cut a lock with bolt cutters a few rows over from me. I called the general U-Haul number to let them know but nothing appeared to be done. For all I know, it could have been their own lock but it did appear odd. The next day I returned to be helped by Patricia the manager. I mentioned I didn't receive a lock and her response was questioning assuming there should have a been a lock left in the unit. The only thing in my unit was a rat trap. There was not and we ended up using our own lock the night before. What I should have mentioned to Patricia at the time was that while Amber tried to be helpful, really didn't have a ton of information and deferred to the app to answer my questions. Patricia appeared to be working alone, quite busy and didn't entertain any of my additional questions because I think she was under the impression I shouldn't have received the free lock. I did not mention the incorrect information on the alternate contact, the couple trying to cut the lock, or the fact that the app doesn't work. (It was also very difficult to complete the check-out of the truck on the app because each new screen would time out.) Overall I used U-Haul because it's what I have used in the past, and was encouraged by the incentives of the one-way service, which included my first month free on the storage unit. In my opinion, the knowledge and service of the Broadway location could be improved but it wasn't my worst customer service experience. I would be happy to discuss any of my comments with U-Haul staff if a response is received. Merci.
Hannah Murphy
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN WILSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joyce Hall
|
Expérience générale
Évaluation :
4
The door would not unlock even after code was signed in
Angelica Vargas
|
Expérience générale
Évaluation :
5
I still did not get the money back for this month, $39,95
Mike Berrey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marisa Williams
|
Expérience générale
Évaluation :
5
I was a little worried about the ease of getting my stuff into an indoor unit but they have large doors to get in and even provide carts so you can get your stuff to your unit. Very clean and nice.
lee rasmussen
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa Coffey
|
Expérience générale
Évaluation :
3
Storage was great but the check out process and being prorated back my rent was not a good process and staff member was extremely rude. Said she would "look into it" and call me back and never did.
Sonia Rocha
|
Expérience générale
Évaluation :
4
Prices are high .
Troy McMurtrey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kyle moore
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Glen Conrad
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Mortensen
|
Expérience générale
Évaluation :
5
Except everytime I open and close my storage door the alarm sounds off
Christine Hamilton
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shem Ishler
|
Online Move In
Évaluation :
2
I called to cancel this on the 20 of Feb and they would not cancel it and then they called And cancelled the storage march 14 because she needed the unit but then won’t send me my lock that I paid for or give me my money back this was crap
brandy perez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pam Parris
|
Expérience générale
Évaluation :
4
I have gotten 15 emails today to rate my experience.... they started at 3 am and its only 2pm... so thats more than one an hour on average and persistant and annoying as heck
Kaila Ramirez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAURA HENDRY
|
Premières impressions
Évaluation :
5
I definitely recommend uhaul .
robert white
|
Premières impressions
Évaluation :
5
Patricia and her team are super professional and helpful! I really appreciate everything you and your staff has done for me! They made it super convenient for my move! And helped me with my needs!
john Ford
|
Premières impressions
Évaluation :
5
Merci!
heather sharp
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HSER PWAE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Hunt
|
Premières impressions
Évaluation :
4
A little bit more expensive
Glen Conrad
|
Premières impressions
Évaluation :
5
Very helpful and courteous staff
GREGORY GUTHRIE
|
Premières impressions
Évaluation :
2
Customer service was barely a thing. I was helped that was as far as it went. No one offered any products or services that would have helped. I never was suggested to buy a lock even though they were offered in uhaup store. I heard I should buy locks from helpers loading my truck. Then had to run all over to find one that fit right. Then i had a scare when the truck began lurching backwards and forwards. I Called roadside to be told ultimately that without an address they could not help. What?! Uhaul customer service is an after thought w their employees. It wasn't until I reached my Destination that one employee seemed to have it together. I wasn't impressed overall.
Angeline Hansen
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Floyd Mortensen
|
Expérience générale
Évaluation :
5
The staff at this facility went above and beyond to give excellent customer service. I am actually a bit sad I no longer have a storage until at this facility LOL Thank you, Lisa Garner
Lisa Garner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy Schmoe
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shay fisher
|
Premières impressions
Évaluation :
5
The two ladies working at the front desk they were very pleasant very kind very helpful they did a great job and it's the same two ladies from when I rented my truck 6 months to a year ago and again then they were great customer service definitely recommend them and they should be acknowledged with an outstanding job they've been doing
Travis Jacobs
|
Premières impressions
Évaluation :
5
I actually got taken care of very well. The main manager boss lady I can't remember her name for the life of me, sadly. . But she was extremely helpful. Super nice and actually showed me everywhere around and how to do everything without even asking her. I really like this storage unit and I would definitely recommend others to come here if they needed a place to store anything!: they will help! I wish i could work there.
alexis mitchelle
|
Premières impressions
Évaluation :
5
Thank you. Ian very pleased to have done business with you and if I ever need storage grip again, I’ll be back for sure.!!!
kim tillotson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zonia Rodriguez
|
Expérience générale
Évaluation :
5
Keep up the good work
Mike Berrey
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chelsey Campbell
|
Expérience générale
Évaluation :
5
Very clean and well maintained facility. Would absolutely use again in the future. Pricing is highly competitive as well.
Mark Schetrompf
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Palmer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sam rutten
|
Expérience générale
Évaluation :
5
Merci
Liz Marquez
|
Premières impressions
Évaluation :
5
Staff made me feel at home. Very friendly and helpful.
David Wallick
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jerry Wheeler
|
Premières impressions
Évaluation :
5
So Happy we were told about this facility!
Jill Stevens
|
Premières impressions
Évaluation :
5
I thank u for letting store my stuff there
Ben eggleston
|
Expérience générale
Évaluation :
1
I vacated unit 1313 two weeks early and told office staff in person that I had removed my lock and belongings but they sent me invoices that I still owe money on this storage. A month later, I rented 1621 and the alarm would go off every time I opened it so I removed my lock and belongings from 1621 this week (early again) and called office staff to try to resolve why I keep receiving late notices for 1313 and they said i was paid.
Candice Grasser
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelly Thueson
|
Expérience générale
Évaluation :
5
Staff (Crystal I think) was exceptionally kind, very efficient and professional. The facility was well maintained, clean, well lit and felt safe. I would definitely recommend this storage facility.
tracy zollinger
|
Premières impressions
Évaluation :
5
I think it would be very helpful to me if you offered a pack and ship service for everything in my storage unit. I am a truck driver and I have needed a service like this more than once because it is difficult to get time off to come back to the city your employer asked you to leave.
Candice Grasser
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy Kelly
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tony Jones
|
Premières impressions
Évaluation :
5
The woman running the facility was awesome! She goes out of her way to help you. I highly recommend using this location for storage and truck rentals.
Katherine Thacker
|
Expérience générale
Évaluation :
5
After using storage facilities over the years, this rates high compared to the cost. Excellent environment, clean, and helpful. Having to deal with estate items at the last minute, this has been the best option I've walked into and fortunate to find it.
Phillip Erickson
|
Expérience générale
Évaluation :
5
This location has the best customer service and is the cleanest storage facility I have ever used nationwide. Every staff member is friendly, helpful, and courteous. Patricia should be a nationwide training manager or an example of best practices in this industry. I am always astounded by how awesome the customer service is at this location! Love them!!
CHERYL LEE
|
Expérience générale
Évaluation :
5
Served my needs well
Charles Bingham
|
Expérience générale
Évaluation :
5
I don't understand why I was charged a late fee. I asked office employee if I didn't want to continue renting the space what I needed to do and they said just take lock off and remove belongings.
Candice Grasser
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHY WOODHOUSE
|
Premières impressions
Évaluation :
5
My unit wasn't ready when I arrived. I went to the office and they quickly and kindly transferred me to a new unit. Though this was seamless, had I arrived after office hours I would have had a nightmare experience. I strongly suggest making it clear to arrive during office hours on day one, as opposed to accesible storage hour.
Helen Geary
|
Online Move In
Évaluation :
5
Crystal was very knowledgeable and helpful.
Eddie Carter
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIE WILLIAMS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominique Archuleta
|
Online Move In
Évaluation :
5
Very nice system. Super easy! Thank you!
Douglas Mccorkel
|
Online Move In
Évaluation :
5
Doing great, keep up the good work and thanks!
kim tillotson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deanna Yorgesen
|
Expérience générale
Évaluation :
5
I was charged rent three times
DaWayne Burke
|
Premières impressions
Évaluation :
4
staff are above average and helpful and clean facility
dylan mart
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Mckinney
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
melody beaudoin
|
Expérience générale
Évaluation :
1
No matter how many times I had to call and try and get them to fix my feeling date they for some reason I could never fix my correct filling date from the actual time I moved in every month I got a late fee because they couldn’t correct this I found locks on my storage for no reason I was completely paid in full and they still put a lock on my storage in apologized many times for their constant mistakes I was promised a month free by the manager for all of the household come to find out she then told me that she never told me that I definitely would never recommend this facility there an organized they don’t know what they’re doing and it is a constant headache do not store your stuff here save yourself from the problems
Michael Bowes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Pettit
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Ferguson
|
Expérience générale
Évaluation :
5
Great customer service one of the best storage and uhaul retailers. Thank you ladies
Michelle Lewis
|
Expérience générale
Évaluation :
5
The cleanest,easiest,state of art facility!
melody beaudoin
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
dylan mart
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Wardas
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Connie Sanchez
|
Premières impressions
Évaluation :
5
Thank you so much for the excellent service. This was intended to be a short time storage. We were very pleased.
PENNY HOWE
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stacey Edgecomb
|
Expérience générale
Évaluation :
5
I used inside storage it was great and go when you need to go get something out of storage any time even Sundays nice.
Alfonso Hernandez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Morgan Mckinney
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raul Trevino
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
thomas cornell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Candice Grasser
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha Kelly
|
Expérience générale
Évaluation :
4
I don't need climate control and maximum security. Price is too high.
Adam Wardle
|
Premières impressions
Évaluation :
5
The bathroom and the drinking fountains and moving carts are amazing. I also like the added security of the alarms.
Robert Hidalgo
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyler Cunningham
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clark Jones
|
Premières impressions
Évaluation :
5
Very helpful!!!
Kelly Thueson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ben eggleston
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Garrett Wadsworth
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JERRY JOHNSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johelen Matranga
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brelon May
|
Online Move In
Évaluation :
5
Please check ur records. I have 2 withdrawals pending for a storage unit at Northgate Mile and Broadway in IF.
Theresa Daly
|
Premières impressions
Évaluation :
5
This was by far the very best storage and U-haul rental experience I have had ANYWHERE in the country. I have moved a lot and this team was superb!
Deborah Ward
|
Expérience générale
Évaluation :
5
Ty
John Koelsch
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Pimentel
|
Expérience générale
Évaluation :
5
I would only ask that it be explained what what measurements are length, width, and height. I thought I was renting an 8'long X 10'wide X 8'tall but instead got 8'long X 8'wide X 10'tall. Ordered online and not on site so it's my fault but it would have been nice to see on the website where the dimensions actually were.
Hunter Parker
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
brady andersen
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
nancy heaton
|
Premières impressions
Évaluation :
5
Patricia Rick's helped me and is awesome. She is very nice and explained every thing to me. Awesome customer service. Thank-you!
Jerry Doherty
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Owusu Agyin
|
Online Move In
Évaluation :
5
This U-Haul SLC enter is the best one I have ever Ben to. Everyone is very friendly and the facility is clean.
Nolan Lansdale
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
beverly lawrence
|
Premières impressions
Évaluation :
5
Thank you, will be easy to get in and store my stuff. And it will be sucure and safe. Dia Tieken
Diannia Tieken
|
Premières impressions
Évaluation :
5
Great place awesome staff here to help and superb on call and hands on management definitely going to be recommending to anyone I know to choose this place for storage and moving they have everything you need for both
Cody Ivie
|
Online Move In
Évaluation :
5
I am amazed at the climate controlled facility. I would say it was luxurious! Every staff person I have encountered was wonderful - Christa today and a month ago, Patricia. The moving help, 3 Peaks was excellent. Can't imagine the experience going any better.
Diane Arnold
|
Premières impressions
Évaluation :
5
Excellent facility, great prices, and excellent employees!
Elizbeth Grayson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL SMITH
|
Premières impressions
Évaluation :
5
Always amazing service at this location.
CHERYL LEE
|
Premières impressions
Évaluation :
5
Patricia and Becky are very efficient, courteous, and knowledgeable.
Mary Tashiro
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peggy Brookshier
|
Premières impressions
Évaluation :
5
Patricia Ricks was excellent. Very helpful and knowledgeable.
Johnny Gibbs
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex Valencia
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
nanette parkin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DEVIN ROWLEY
|
Premières impressions
Évaluation :
4
The manager and staff are very friendly. The only issue is I had trouble accessing the storage at night.
Nolan Lansdale
|
Expérience générale
Évaluation :
5
Thanks
Mustafa Alhakeem
|
Expérience générale
Évaluation :
5
They were more than helpful and so willing to work with me in an unexpected circumstance that made me need the storage unit.
Becky Mullins
|
Premières impressions
Évaluation :
5
I want it known that I have a true appreciation for all y'all. The woman who is the owner,was able to provide services above and beyond my expectations .From the technical end to actually helping me unload a heavy/ fragile glass table top. There is no way one could be a better rep for U-Haul. Thank you . Patricia Ricks.
Christopher Gohl
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jami Sucher
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL OLSEN
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Larysa Perry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENNY ORELLANA CERMENO
|
Premières impressions
Évaluation :
5
Really impressed with how well the property keeps up a quality of standard. Looking forward to the assistance as I conclude and seek help to moving in the future. To another state.
DAVID NESS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANDREW STONESIFER
|
Premières impressions
Évaluation :
5
Patty and her staff are awesome
Lynne Fisher
|
Premières impressions
Évaluation :
5
I actually changed my reservation to this location because of how helpful the staff was.
BRIAN Kalita
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JoAnne Hall
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Bouge
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Cardinal
|
Premières impressions
Évaluation :
5
Thank you! You all are awesome!
CRAIG MCCULLOCH
|
Expérience générale
Évaluation :
5
Excellent cooperation and communication with staff.
Melinda Grenier
|
Expérience générale
Évaluation :
5
Excellent help up front and manager answered cell phone at home even with COVID!
DEE RASMUSSEN
|
Expérience générale
Évaluation :
5
Customer service was awesome.
George Legler
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JONATHON MARK PETERSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEE RASMUSSEN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Anaya
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janene Clark
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Lords
|
Premières impressions
Évaluation :
5
Staff went over and beyond to help with rentals....truck n storage!!! I give them a 10 myself!!
Joyce Hall
|
Premières impressions
Évaluation :
5
I would highly recommend this location to family and friends! The staff here always provides exceptional service!
SILA TESLA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip Erickson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SCOTT WADSWORTH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edith Cisneros
|
Premières impressions
Évaluation :
4
i really enjoyed having my storage unit here. i liked the side door and access card, as well as a pin just in case i forgot my card at home. the only complain i have , is that sometimes the isle my unit was on would be filled on both sides to the top with someone else’s stuff. it would cover up lots of doors if not all of the doors in the isle. also, there wouldn’t be carts sometimes when i need it so i would have to walk around the whole building trying to find one.
there is also a lady up front with blond hair; i’m not sure of her name , but she is not nice. to most people she would be. however, to my boyfriend and i, she would always have a negative attitude and not very helpful.
there is a hispanic lady that helped me set up my unit when i first got it , and she was really nice and helpful whenever i talked to her.
overall , it was a good experience having a unit there, knowing it’s secure with an alarm and a good lock.
Ashli Killinsworth
|
Expérience générale
Évaluation :
5
Willing to help and happy friendly staff.
JONATHON MARK PETERSON
|
Premières impressions
Évaluation :
5
Very good.
Micah SMITH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Gianotto
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Hungerford
|
Premières impressions
Évaluation :
4
I thought I would have 24 hr access, but the guy at the counter said 7 - 7.
Edward Kohout
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
kelly smith
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joseph Wilbanks
|
Premières impressions
Évaluation :
5
Patty and her team were courteous and helpful. The facility is clean and secure.
Jennifer Thomas
|
Online Move In
Évaluation :
5
I am so grateful to have this new, clean facility. It feels very safe. I am also very grateful for the first month rent free.
Cynthia ROGERS
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Bouge
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha Kelly
|
Premières impressions
Évaluation :
5
I also rented a 15 footer and drove 2000 miles in 3 days and overall I say it was very good. The price of the equipment was 2nd to none.
Gary Bean
|
Online Move In
Évaluation :
5
The manger Patricia was very friendly and helpful to help me find what was needed
Garth Eld
|
Premières impressions
Évaluation :
5
Workers were the best part of the experience, access hours were a little inconvenient but that’s more based off of my job, not there problem!
JACE COON
|
Expérience générale
Évaluation :
5
Great place the customer service was above and beyond
oscar hernandez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Moore
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDY HINSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bethany Weisser
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
RANDY HINSON
|
Premières impressions
Évaluation :
5
Efficient
barbara hill
|
Expérience générale
Évaluation :
5
The staff is extremely helpful and follows up when you need them to. I really appreciate the gentleman who I believe his name is Joe that helped me make my monthly payment for my UBox.
Richard Whipple
|
Premières impressions
Évaluation :
1
They towed our U-Boxes for illegal parking, fine I get that. But we got our boxes back and a lot of our stuff was missing! I'm infuriated, I've called and sent messages and have gotten nothing back.
Jodi Merriel
|
Expérience générale
Évaluation :
1
At first, I was happy. Then, you double charged me for my U-boxes, and charged me for a location that I was never at. Way too much hassle.
rebekaah barbour
|
Expérience générale
Évaluation :
1
Though I returned the Uhaul box I rented from Uhaul kalispell on 29th of May, yet my card kept being charged for the months of June, July and August....even after informing them again and again.
Gary watne
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.