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Charlene Y | Online Move InCustomer Reviews for U-Haul Moving & Storage at Commercial Ave
Testimonials From Recent Customers
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I appreciate the free month for storage after renting moving truck. I did not use storage unit after all. The staff are exceptional, efficient, and helpful. Always a pleasure!
Karen B | Expérience généraleThis location provides exceptional service and has an amazing staff.
Christy C | Expérience généraleThere was dirt and bird seed on the floor, that I had to sweep, exposed electrical wires on the ceiling. And today (4/1/24) I was yelled at by a U-Haul employee, for parking where I was supposed to park. Context, the entrance to the facility is tight, so I was waiting for a vehicle ahead of me to into their code in drive into the facility. After this vehicle went through, I parked my car in front of the gate and did not follow the car in front of me through the gate, exactly as the signs instruct. As I was getting out of my vehicle to enter the code, a you whole employee honked at me several times, I did not understand the issue, so I continue to enter my code and enter the facility. After the code was accepted and the gate was opening, the employee drove between me and my car to berate me for a parking where I did. I stated that I was parking to enter my code, and again I was told not to stop there. Then the employee ask me if I was going into the facility, I said yes and they said okay and drove into the facility. I followed all the instructions given, but even if I hadn't, the way this employee conducted themselves was inappropriate. This was a really bad experience, and I hope I don't have to see or interact with this employee again.
CHASE C | Online Move InReally nice and very helpful.
Charles R | Premières impressionsThey Very Understandable and Nice People.
Shirlon A | Expérience généraleTook 2 months for them to resolve an issue with my storage, charged me 1st month rent. The store manager Sean on Commercial Drive gave me a lot of problems and the communication was poor. When I tried to get a discount for my inconvenience I was denied that too
Kiara C | Expérience généraleI appreciate the staff - she was fantastic and immensely helped us!
ANGELO V | Expérience généralemerci
MELODY C | Expérience généraleThe staff was extremely helpful and the customer service was superb!
APRIL N | Premières impressionsthank you so much, we love this place
MELODY C | Online Move InThe General Manager Jasmine was Amazing..
Lannette J | Premières impressionsIt's like pulling teeth with the new bern ave uhaul location. They're rude, liars, and don't care about their customers. It's taken 6 weeks to figure out who stole my items and now come to find out the lady done sold my stuff n ya'll ain't doing NOTHING
Bridgette M | Expérience généraleRude staff. Not knowledgeable about much concerning the facility.
Willie J | Online Move InI greatly appreciate the help that the entire staff team offered me especially Ms. Jasmine and Ms.Jordan. They were absolutely amazing and were the best experience I've had out of all the uhaul centers I've used.
KENNEDY W | Premières impressionsThe entire staff was super helpful and friendly even while being busy and understaffed
Ronald W | Premières impressionsNasty unit that wasn’t clean and had bugs, claimed to be drive up access but unable to drive up to mine (had a dumpster blocking), rude people working at the office, unclear move in directions.
Mariah A | Expérience généraleThe lady at the office was very rude and needs to be trained on customer service (has an accent maybe Jamaican). Opened the door to unit and was disgusted and didn't even bother putting a single thing of mine in that unit. Shut the door and immediately cancelled via phone and unfortunately got the same rude girl. Wouldn't recommend to my worst enemy.
Mariah A | Online Move InI rented a truck and both times - upon oick ip and return, there was a problem with online pick up and return.
KELLY S | Expérience généraleRachel is AMAZING! From start to finish she was great to work with.
TONY H | Expérience généraleRachael Andrews was amazing , fast, friendly, making sure the unit was free of dust before entering, she did a quick dusting with a blower motor before I entered the unit making sure a padlock was on floor. I felt catered in a way, So thanks for the welcoming
Kenneth H | Premières impressionsVery nasty, garabage bin never dumped, gate was old and broken always, no office onsite, one way in and one way out. Horrible location
John J | Expérience généraleThere was never an attendant on duty. The gate was never closed. There trucks and trailers left in the entry area preventing others from entering since there was no staff working the property. I was charged a mojnths rent at 6am the day after i moved out within my first 30 days. Needs to be refunded ASAP!
Russell B | Expérience généraleLabeling on the facility was very poor, and indicated that we needed to enter the facility to get a gate remote in order to leave. In actuality, the gate exit was weight-driven, so when we walked through the gate to see if the office was open, we became trapped outside in the cold. The office on-site was closed, and we spent 20 minutes on hold with the facility, followed by another 10 minutes on hold calling again. When we were connected, the service folks acted like this was a stupid mistake, and said they would come let us out in 10-15 minutes. 25 minutes later, another storage unit owner arrived and let us out, at which point we were able to move in properly. Facility could benefit from updated instructions and warning signs.
Joseph G | Online Move InI would not recommend commercial avenue to anyone. The first time we opened the door to our storage unit after everything was moved in there were was a cockroach right there and then about 100 small bugs scattered. It was as if the cockroach gave birth right then and there. I set roach traps and also fumigated before finally moving our belongings to a different UHaul. I've used storage for years in different States and this was horrible. I did not take pictures but anyone who goes to the storage unit will se at least 3 dead cockroaches in my 5x10x10 unit. We found two dead cockroaches in our belongings. As we unpack a couple of things will be sure to take pictures. Horrible experience.
Emily C | Expérience généraleRemote storage site in Pleasant Valley Road is a very inadequate. Security gate left open for weeks because it was broken. Had an ant infestation in my unit that I had to exterminate in my own. Horrible facility layout - very difficult to access with large U-Haul Truck or any normal vehicle + trailer set-up. Almost no security. This site suits people coming an going in a car or pick-up truck storing low value items.
KATRINA H | Expérience généraleThe main gate was not secured for the last two weeks of our monthly stay … the dumpster inside the facility was overflowing and needed to be empty. It was hard to navigate turns with a 20 ft rental Just a few things we noticed !!!
Ellen V | Expérience généraleThe security gate was broken and remained open 24/7. The office was not staffed and the provided restrooms were not open. The storage room had roaches and clearly there was a vermin problem as bait traps were in the unit as well.
andrea t | Expérience généraleWhen we arrived at the U-Haul storage facility the unit that we had rented was already rented and locked. We had four carloads of helpers that waited for 20 minutes in over 90° heat until Uhaul Answered the phone and fixed the problem.
paul s | Expérience généraleHaianta was absolutely fab. She helped me thru everything to get completed and back on my way.
SALVATORE M | Premières impressionsMy overall experience was HORRIBLE! After moving from out of state driving over 10 hours I find out I have to sign paperwork at a different location over 25 mins away. I called U-Haul while driving and for over 1,5 hrs was bounced around to reps who could not help give me any details. After making it to the other office, I waited 20+ mins to be helped. The service rep was helpful but he was unable to locate my reservation and would not take resv#. Had to start over. After finishing the process I went to the storage unit , row D and the 26ft truck can't get down the aisle. I tried for 2 hours the next morning to get someone on the line with no help. Finally rented with another company even though I still have the one I setup and need to get cancelled, can't get my month free even though the are associated with U-Haul because I could not change the location. This process was exhausting and stressful. No other moves or storage rental has been this jacked up. I still have not oped the unit because I could not get the truck to it. Worst experience ever
ASHLEY M | Premières impressionsMobile check in was stressful but speaking to a rep made it less stressful.
Lisa W | Premières impressionsI was charged for 2 units I did not get. The reps failed to refund me after I canceled both. There are 2 charges to my credit card for over 250.00. I've been calling for 2 days and no one has resolved this issue.
Ellen R | Online Move InThank you christie for all your help. Your awesome
Alvin J | Expérience généraleI had 2 units at this location (110 and 186). The first unit was broken into and I was never notified, even after the management placed their own lock on the unit. It was only when I went to access the unit and saw the lock had been changed was I told about the break in by another renter to which I then called the store in Durham to report and ask how to get into my unit. Two days after this my second unit was broken into and burglarized with losses over $700. I immediately contacted the general manager by phone and was given the claim contact at RepWest. From speaking to both Derrick the GM, and other employees and renters this property has been under attack from thieves for some time and Uhaul has yet to improve lighting, security or cameras which is ABSOLUTE NEGLIGENCE! In addition, they are not notifying renters of break ins to their units as soon as they become aware. I cannot believe that this is the business model that UHAUL has sunk to. Derrick and Rachel at the main Durham store that manage this property have been kind and responsive, and I feel sorry that they have to deal with this at work EVERY WEEK! You really need to take care of your customers better. Simple fix: add lighting, add more security cameras, do a daily sweep of property in the morning to check for break ins and communicate immediately to your customers! I will not recommend this location to anyone and I am considering contacting media to inform the public since no one wants to tell the current renters they are at risk. I moved everything out and will not be back!
Amy O | Expérience généraleI can't get access to my unit and no answer to any phone calls or email that I've sent. Moving soon and need access soon
Felicia W | Online Move InThe actual storage facility was just what we needed. It was difficult to go to another location a bit away to fill out paperwork however.
SuzetteD F | Expérience généraleMy unit was clean but there was no lock in the unit as described. With a delivery truck and $4k worth of furniture I opened the unit to find no lock. When I called the main store in Durham on Hwy 70 Matthew told me I should have checked for the lock before receiving a delivery, blaming me for your error. He told me to drive to the office to pick up a lock. I had to leave my unit unlocked, drive 15min to pickup a new lock. Rachel greeted me with a smile and was happy to help me get a lock. She apologized for the missing lock and Matthews comments. She told me that she would have the General Manager Derrick call me, but I haven't heard from him yet. I was inconvenienced and frustrated by the experience, but Rachel was the one positive note.
Amy O | Online Move InThis experience was horrendous. When we first got there the girl gave me such a nasty attitude that I asked if I had done something to her because I didn't understand what was going on. Then I got the 24 hour service (paid extra) and was locked out that night. When I call the after hours number that woman said she hasn't worked there in years. I had checked on my stuff a couple weeks later and they had a sign that stated that due to robberies we were only allowed entrance during certain hours but I was never notified and still charged the extra money for the 24 hour service. Got locked out again trying to get my stuff out of storage and still they haven't updated the after hours phone number. This was horrible and I would never recommed them to anyone.
Amber S | Expérience généraleWe weren't aware we had to go to a different facility to sign papers first. Could have done electronically but didn't know we needed to do it. Otherwise all was gteay
SuzetteD F | Premières impressionsIt stated online that I got a free lock. When I got to the unit there was no lock inside. Online also stated that I had 24hr access but I don't. Other than that everything else was great.
LINDA O | Premières impressionsI closed out both storage facilities online on 11/29, however you are still trying to bill me. Now, online one unit has been closed out and the other storage facility is showing past due even though i moved out both facilities on the same date. I have called and spoke to a rep....a rep has called me and said it would be resolved. It still is not resolved.
Tracey A | Expérience généraleThe storm drain above my unit was broken. Causing water to leak into the main door. There was no damage, but a lot of mud on my items stored.
Lisa I | Expérience généraleFriendly and helpful staff. If I'm ever in need of storage again I will definitely come back here.
Crystal L | Expérience généraleI was ready to move my 2 bedroom into my storage unit on 11/11 just to find out the lady who assigned my unit #136 has already been assigned to someone else. Therefore, I was unable to move my things in. I called customer care and spoke with 2 reps and they both told me there was nothing they could do. I stood in the rain for over an hour trying to figure out what to do at 8pm. I was highly upset and livid! i will NEVER use uhaul again in my life nor recommend you guys! The worst experience in my life. Because the staff wasn't careful when assigning my unit what caused a huge inconvenience for me financially because I had to find another storage place fast and had to pay them $169 that I didn't have a that moment. I'm highly upset and I want this issue resolved!
Tanea T | Premières impressionsMerci
JANICE E | Expérience généraleJorge was excellent!!
Alexis J | Premières impressionsI reserved a unit, yet when I got there no units of its size or similar were available, even though the site specifically stated there was. There was no lock in the unit as there was supposed to be.
Christopher B | Premières impressionsThe staff on Commercial Ave was very friendly and professional they made sure i had everything i needed for my move and for my storage thank you
Sylvia W | Premières impressionsI know pest control may be a great challenge but this is the first time where I have seen a number of insects including spiders, roaches and ants all on one visit. In fact this is the first time that I have used uhaul services and have witness a lot of pests in the truck and in the store unit
JOSHUA A | Expérience généraleExcellent Facility that I always come back to.
Julias F | Premières impressionsThe only problem we had was with bugs getting into our units. That was not a pleasant experience, other than that, everyone and everything was great! Thank you so much for your help. Jennifer MacCune
JENNIFER M | Expérience généraleGrace was incredibly helpful!!! We reserved a unit online but never got any more information about how to move in online. Arrived at 7:30pm after driving from Savannah .. hot and tired and ready to finish our journey. We first called the emergency # posted but it was to a former employee. However she gave us Graces # to call. We did and she did everything necessary to get us into the unit that night. We were incredibly grateful. The morning manager was very kind and helpful as well when we came back to do a few more things - unfortunately I didn't get his name. Great staff at this location !!
Jamie A | Premières impressionsDAMMM GREAT CUSTOMER SERVICE.. Both Office. TAMPA Florida RALEIGH North Carolina/… that is a great customer service.
Alexander M | Premières impressionsAmical
Charles F | Premières impressionsNo semi access
Joseph A | Expérience généraleGot my storage unit last minute but the staff was helpful and informative ! I knew my stuff was safe and secured.
Cassandra V | Expérience généraleThe staff made my experience awesome. They were friendly, helpful, and fast!
Jonae R | Premières impressionsThe agent was nice and the manager was outstanding. Great experience!
Belenda D | Premières impressionsI was originally assigned the wrong unit - much smaller than what I had reserved. The employee working quickly fixed the problem.
Ashley B | Online Move InGrace was phenomenal!! Definitely needs a raise! Was very professional and helpful and extremely patient. I Would recommend this facility bc of Grace, herself.
JENNIFER M | Premières impressionsI signed in ahead of time so I could get the free lock for the unit. The lock was not placed in the unit as I had been told. I went to the office to talk to them about it, and there was only one person working the desk with at least three or four customers waiting. I did not have time to wait, so I left, and had to leave the unit unlocked overnight until I could get my own lock. This office is severely understaffed and the free lock was not provided.
Virginia C | Online Move InThe storage unit was not clean (dry leaves from last fall inside the unit).
Ian W | Premières impressionsI would recommend this location because of convenience, tons of moving supplies , staff and inventory.
GARY K | Premières impressionsThis is our first time using a storage facility so I don't have anything to compare it to. We needed the storage facility for just over a year. We did not have the need to go there during the year so our experience with staff and the other aspects asked in the survey above were very limited. What I can say is that it was very convenient to our home and it was very convenient that they have trucks to rent there for when you need to move belongings in or out.
Andrew M | Expérience généraleWorkers went above and beyond to help me
KAREN T | Expérience généraleFacility is tight to move around in with a truck and trailer, or large moving truck.
MIKE B | Expérience généraleThe staff here is always pleasant, insightful and very informative. Great experience. Thank you
Kris F | Premières impressionsMs. Mims provided me EXCELLENT customer service and went above and beyond to make sure ALL of my moving needs were met and that my transition went smoothly. I will be recommending this storage & U-Haul facility to my friends and colleagues. I would like to also add that the staff assisted me without any complaints even though the golf cart was broken and they had to walk and service EVERYONE by foot. I am a manager for a Fortune 500 company and I think it is a shame this company has yet to fix the broken golf cart or provide a new one for their staff. I will be investigating who owns this particular location so that I can let them know my thoughts as well. It's IMPORTANT to value and treat your employees well, especially when they are providing excellence and representing the company to and with the highest of standards. Moving forward I hope this matter will be addressed swiftly. Thank you, Jaquita Harvey jaquita.harvey7@gmail.com 346-240-5432
Jaquita H | Premières impressionsDevern was great!!!
Mark B | Premières impressionsI have my stuff in this facility for one year and a half , the access was always easy but all my stuff was covered in a thick layer of dust and mice poo. It seemed like there were a construction right above my unit. I had to throw away my couch, chair, wash three times my clothes and super clean the rest of my other furniture. Also, the stuff weren't friendly and neither helpful. Bad experience in this facility.
Alexy M | Expérience généraleMy experience with the service representative at the facility was excellent. He was courteous efficient and professional.
Deborah E | Premières impressionsI would have given y’all and excellent but my refund wasn’t returned yet!!
Nikkia W | Expérience généralethank you for always being there to assist us!
Lorraine W | Expérience généraleI didn’t have to feel like my stuff was gonna be stolen, professional group of workers at this location, nothing got wet, nothing got moldy, very good experience here thank you!
Seth R | Expérience généraleHard to fit a 26 foot truck in the isles
Tracie R | Expérience généraleWe returned the truck and put the key in the box but original keys were lost during moving
rebecca t | Premières impressionsFirst of all my belongings got wet while they were in the storage unit and the customer service person told me I should have gotten the insurance. Secondly I keep getting these emails saying I owe money when I was supposed to get a free month of storage with a truck rental. My things were only in there two weeks, I rented truck both times and they still send me an invoice 30 days later saying I owe a late fee. This place is terrible no one seems to be running the show properly. I will never use this place again and can someone please look into my account to make sure they aren't reporting me to a credit agency for owing money. I don't owe any money
JEREMY C | Expérience généraleStaff were very friendly and welcoming. They accommodated my needs throughout my visit.
Katelyn T | Premières impressionsDirty, mice droppings everywhere, poor lighting, poor service, would not let my moving truck in to pick Items Pricing on website said I owed nothing then I got hit with a late charge.
Barry T | Expérience généraleMuch appreciated customer service
Lisa L | Premières impressionsOverall it was a good facility to meet my needs. The only issue I ever really had was that the access hours were changed away from the 24 hours a day we originally had, and couldn't get in one night
DAN F | Expérience généraleMy out date was actually 11/22 /19 !!!!
Stephania T | Expérience généraleGreat Business
Judy L | Expérience généraleFriendly, fair, clean facility
GARY B | Premières impressionsThe young man who helped us was very friendly, quick and knowledgeable. The storage unit was clean.
Elisa M | Premières impressionsRoaches rats spiders in and around my unit. I had to spend my money on traps and pesticides before removing my items!!! Horrible!!! Uhaul needs PROFESSIONAL PEST SERVICE!!! Not JUST A CAN OF RAID!!!!
Gary R | Expérience généralethe people were friendly and very helpful they were able to make a very hectic day into an pleasant one
Sandra S | Expérience généralepractice of doing a 4 day check out is so unfair. I was done with trip in 1 day. drove less miles. shouldn't have to pay the amount and it is cheating me out of money! I expect a more realistic bill!
JEFFREY S | Expérience généraleWe received an Excellent customer service. We had a reservation for a small storage unit but it was too small for all the things we had so the guy helped us immediately. He was very kind and accurate.
Alexy M | Premières impressionsworked for us
RUTH S | Expérience généraleI got a storage unit, and they opened up the wrong one initially, and when they opened it it 100 roaches ran out all over that people stuff , so he opened another and more bugs. JUST NASTY !
tony T | Premières impressionsAdam was excellent. Uhaul is a nightmare.
kelley w | Premières impressionsthey changed the doors but left a gap. Told me they'd install a spacer and didn't. Water damaged my box of old military and ruined them. All my belongings covered in pollen.
RONALD W | Expérience généralevery friendly and helpful staff
Joao M | Expérience généraleGreat service
Cory S | Expérience généraleGreat service!!!!
Cory S | Premières impressionsMr. Ken was awesome to work with. I had a few issues with my unit and Mr. Ken I feel was very understanding and very attentive to my concerns and addressing my needs. I am grateful for His service!!
TIONA W | Expérience généraleFast and easy booking
Carlotta K | Expérience généraleThey really went the extra mile and met my needs on an efficient and speedy basis. Ann
ann l | Premières impressionsBest experience
GLEB S | Expérience généraleKen Emerson always has great customer service.
BARRY W | Expérience généraleVery happy
Craig M | Expérience généraleOutstanding seevice
barry w | Premières impressionsExcellent courtesy service
Brian M | Expérience généraleAnother successful U-Haul moving memory.
James A | RéservationProfessional and polite staff
Ann S | Expérience généraleGreat experience!
TATSIANA Z | Expérience généraleVery friendly
ANDREW S | Expérience généraleIt was a pleasure doing business with your location
Shantella W | RéservationNice storage area, all my stuff fitted in.
Carlotta K | RéservationThe manager and staff were always super nice and helpful.
Howard M | Expérience généraleOutstanding customer service!
Angela M | Expérience généraleProfessional and friendly. Would use again.
Ann S | Réservationcommentaires
Shea K | Expérience généraleThe service experience couldn't have been better. However I've waited too long multiple times to get in and out of the facilities due to traffic and moving trucks being in the way of the gate.
JAMES F | Expérience généraleIt was quick and easy to be able to get a storage unit
Jennifer G | Expérience généraleThe young lady that work here at this site went way beyond the call of duty to make everyone feel comfortable and at ease,she was very knowledgeable of her job.Everyone left with a smile including me.
Melanie N | Expérience généraleKen and Adam always made me feel safe & welcome at all my visits. They should be commended for their outstanding customer service approach.
Mary H | Expérience généralegreat
Marilyn H | Expérience généraleVery hard to get out of. The rows are very narrow so you may be stuck if someone else has a truck for their unit. Even with the door locked, pollen, dust, and more were spread out throughout the unit.
CHRISTOPHER V | Expérience généraleKen was so helpful and helped make a difficult move go smoothly.
Denise H | Expérience généraleMy family and I are always happy with the service we receive at Uhaul. The staff are friendly, helpful, and professional.
David L | Expérience généraleConveniently located for our Office. However, price was higher than most. This was one of the reasons when had to close them. Too Costly!
JASMEEN P | Expérience générale