They forgot to check in my trailer yesterday and I had to call a couple times today to get them to complete the check in. I also never received the check in receipt from the return yesterday until I called and talked to a very helpful and friendly Uhaul agent Jay. Thanks for getting it all put back together for me. Somehow even though they took my email in Santa Fe, the system didnt have it three days later??? AND I gave it to the agent again when i checked it back in yesterday. Maybe work on the back end system that makes it simpler for your staff to get the customer's info to complete the check in. But overall great experience and affordable!!
GRetchen H.Customer Reviews for U-Haul Moving & Storage of Harlan Heights
Testimonials From Recent Customers
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Although I do not recall the names of any of the employees, all three of the people who interacted with me today were MORE than normally hospitable, congenial, & professionally helpful. I can not say enough about the Superior service I have received by the knowledgable U-Haul staff - at this location and others in Tucson. PLEASE keep doing what You do BEST, U-Haul = being there when people need support - even at a moments notice. THANK YOU ALL for Excellent service, as ALWAYS!
GLENN G.It is so busy. What you get is what you need, but there needs to be more people helping the desks. On a Saturday morning the wait for 20 - 30 minutes. Everyone got what they needed but they thought they would be the only one's there and they are not. I would recommend the location and tell people to arrive 15 - 30 minutes before they expect to get the truck, boxes unless it is not a busy day, and Saturday was busy.
Alan M.Great customer service!
Mark F.Checked in and out in less than 20 minutes total, painless.
Mark R.Lights on the trailer we rented didn't work. Tried 2 different cables and they determined that it was trailer and not our truck wiring. Got upgraded to a slightly larger trailer and everything worked and we got on our way. Took a little bit longer at the store than expected, but everything worked out.
camilla A.More one way trailers at all sites
Mark H.Clean the windshield!
RICHARD B.Continue the great service
Hector A.Picked up my truck on time, there was a padlock on the trunk that I was not given a key for. After an hour on the phone trying to get help, I had to wait another hour for somebody to come and cut the lock. Threw my moving plans off.
Matthew R.Nothing, everything was excellent.
Frank G.Keep on doing what you are doing
Edward F.Friendly and helpful. Moving is so stressful and the people that work at uhaul made is a bit nicer. Merci.
Meghan S.The woman that helped me was wonderful
Lori H.Broken hand-truck, dirt and debris in trailer
Daniel R.Excellent service à la clientèle
robert R.Very comprehensive. Outstanding customer service.
Roy C. | Premières impressionsMore staff to assist customers.
Maia D.Helpful staff. Terrible experience not the fault of this location or staff but uhaul is in the pits and almost impossible to use anymore and I have been a customer for so many years.
nirinjan K.convenient location for us. How about a kiosk that renters could use to speed up their rental process and make the return process faster?
Robert O.Everything ok
Fransico A.Friendly made the process easy and fast.
RAMONA G.Thanks Santiago! You made the check-in seamless!
Daniel S.Truck was muddy due to road conditions. Was charged $25 for cleaning fee. If they want truck returned with no mud then should inform people that is required even on rainy days
Gary W.Excellent service à la clientèle. I pointed out what happened to the change in the trailer, and I was reassured I was not at fault and they would take care of replacing the chain before renting out the trailer again.
Cindy G.Thanks
Hakiza M.Fair PRICE, GOOD WORK, TIMLEY MANOR, FRIENDLY SERVICE PERSONEL
Alan G.Everything went great. The trailer was in good shape, the people were helpful, and I was able to contact a real person on the phone when I had a question. The app was less than the best for getting things done, but I was able to get things done in person and on the phone just fine.
Donald H.Excellent service!
Omar G.Two thumbs up 👍👍
Arlene L.It was hard to park. No spaces. Are the employees using the front spaces near the front door?
David B.All of the employees I had contact with were so helpful and knowledgeable. Had such a great experience.!
Eva G.They screwed up my pick up location time and I had to wait till 9am for the office to open! Then customer service offered a $50 discount then rep at office in speed way said they couldn't honor it then dropped it to $30… Hire better phone reps who don't lie or honor what they the reps agreed to give the client. Dont screw up peoples reservations, then this wouldn't happen!
Flor S.The young guy I believe he's a manager he's great. The rest of the stuff lack polite professionalism.
NICHOLAS V.It was very easy to make an appointment online. Installation went without a hitch (but we really did get a hitch installed)! The whole process was great!
Candace M.Nothing. Keep up the good work.
NAZAR A.More customer service would be nice. I didn't get a Hi, no eye contact at all no thank you...nothing. They lookd like they hated their jobs and when more ppl showed up they complained under their breaths. It's a choice...u don't have to work there, find a job you enjoy.
Daena M.I made a few mistakes with returning the truck and customer service was very accommodating and made the process stress free!!!
Leonidas S.Come on, don't be so nervous, I don't know why you were, maybe it's because I don't know English well, or it was my shirt that I was wearing, so you thought I was Russian, and later, if you saw it, you were confused and realized that you weren't and you don't know what it is Serbia cccc, that's all I have to complain about. just relaxed and a little smile if possible.
Dusko S.Excellent service à la clientèle
Felipe B.Over charged me then credited me back less than what was over charged then had to do another refund
Joshua C.The drop off location and employee was very quick and respectful however the uselessness of the individuals used to call the customer for drop off location, drop off time and customer satisfaction are absolutely a waste of money and oxygen. I could've had better success in getting a refund for the days I did not use the trailer from talking to a literal wall. It's comical how dumb (literally) your telecommunications employees are that they feel the need to hang up the phone when they don't know an answer versus finding a solution. Hire some individuals that at least have an GED and speak basic level English. I've never had customer service this bad for as long as I can remember. If there are any other options next time I move I will be utilizing those and avoid U-Haul at all costs.
Scott T.Thank you we appreciate U Haul.
Miles A.Give you personnel a raise before they asked for it in order to retain their employment.
Edward F.The staff was kind and prompt.
Kevin B.The customer service representative misguided me deliberately and never mentioned about the service fee associated with the feulong if the tank is less than quarter. They deliberately gave quarter tank to me and when I returned the vehicle assuming that they will just charge for the fuel. They told me that there is a service fee and when I asked them that give the truck back so I can get the fuel for it, They denied. I called the manager and figured out that he was a part of the game. He said that i should have read the contract (which is true) but when I pointed out that the associate must mention this to me as they were giving the vehicle to me with a quarter tank. He was v rude and misbehaving and told me that its my job to ask or read the contract and that the associate is right. He was a jerk
syed Z.Whoever the black lady is at the counter she is rude and lazy and just overall bad at her job
Juan R.2 employees greeted me where I dropped off the truck. I was done in a matter of minutes. Great experience.
David S.Quick drop off 👍🏼
Herman A.Excellent customer service!! This was a seamless and quick process. We were in and out in 5 minutes tops.
Skyla G.The tire pressure indicators weren't working correctly so I kept getting notifications that I had a flat tire when I didn't. I didn't know that until after I left the store and had to turn around and go back.
Dennis C.The staff was terrific and very helpful. The only reason I would not recommend this location is because the monthly storage fee is higher than other places in town.
karen n. | Premières impressionsCost was a little pricey for a 5x10. I paid less at another uhaul facility for a 10x10
SANDY B. | Expérience généraleMy only negative would be it was upstairs and with the plastic doors at the top of the stairs it is very hard to get your things down the stairs. You really should have a freight elevator.
joyce h. | Expérience généraleGreat staff!!
Naomi L. | Expérience généraleThey have rats
Steven G. | Expérience généraleEveryone was nice and friendly and professional and the manager was a big help and getting my problem solved.
David B. | Premières impressionsThe speedway location has everything you could want in a storage facility except an elevator.
Toni L. | Expérience généraleWhen we arrived I discovered our unit was on the 2nd floor and there were no elevators / this would have been a problem as it was just my wife and I and we had some heavy items - They found another unit on first floor and quickly got it ready for us and I got on site help from U-Haul (Tyrone) to help load - this was greatly appreciated after a long 3 day drive from Chicago area.
Vincent M. | Online Move Inthe kids working were jerks rude
Mark R. | Premières impressionsI have had zero dealings with U-Haul at this location!
Peter N. | Premières impressionsThere were price increases and I was not informed via email or text messages. Was very disappointed because the other Uhaul store unit I have where I moved informed me of price increase and when my next bill is due every month via email.
ANITA S. | Expérience généraleAll employees pleasant and helpful. Will definitely go here again if storage is needed! Merci.
Susan W. | Expérience généraleReserved storage unit was not ready for move in on move in day.
Ashlei M. | Online Move InExcellent customer service from him and the staff
Feleiss K. | Premières impressionsLiked the guys who work there ,were very helpful and doing their job very great. Thank u
Sandra L. | Online Move InEverything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.
tonya b. | Expérience généraleStaff is very friendly and professional!
Andrew M. | Premières impressionsYour storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs
CHRISTINA B. | Expérience généraleThe property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don't really care about the customer.
David G. | Online Move InPaid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.
Rebecca H. | Premières impressionsThe staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.
Miranda B. | Premières impressionsThe toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up
John O. | Premières impressionsEverything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.
danielle w. | Expérience généraleThe only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.
Cayce H. | Premières impressionsGreat customer service with everyone I interacted with.
michael c. | Expérience généraleno commit
James A. | Expérience généraleI had a great experience with the company
Glenda Q. | Expérience généralethank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling
Lorraine P. | Expérience généraleGreat service and nice people. Sincerely, Alex
Alexander B. | Premières impressionsthe staff was very pleasant and helpful.
Gary M. | Expérience généraleThe staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.
hilary h. | Expérience généraleHalf my belongings went missing ...
Helena r. | Expérience généraleyou do not have an elevator for 2nd floor access to storage rooms
maynor steven D. | Expérience généraleWith the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn't let me throw away a bed it didn't fit storage.
PATRICK C. | RéservationWe appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Merci.
MARTHA g. | RéservationYou guys were wonderful! So very helpful too! Merci.
Shae G. | Expérience générale