Prices quoted over the phone were not accurate (requested grand totals); prices were higher than quoted. Equipment availability given over the phone was not correct. When asked about the lack of availability of equipment reported as "in stock" I was told "we have not had this equipment for weeks." No instruction given on how to unhook the trailer. Lack of space for after hours equipment returns. The app did not work well at all.
DERRELL RCustomer Reviews for U-Haul Moving & Storage at Gause Blvd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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In spite of a disaster with no lights, the staff and Ms. Jessie went above and beyond for me as a disaster customers
Corinthia R | Premières impressionsGreat service
Zadrick HThe pickup location was very helpful when U-Haul screwed up the reservation so I could not get the trailer at my normal location. I had to do an additional round trip of 60 miles but when I got there everything was expedited.
Jonathan BThey had 3 AT trailers to choose from. I wanted one with good tires. The one with good tires had a broken strap. I asked if he could swap it with one that had bad tires. I was told "I ain't doing all that". I asked to borrow 9/16 socket and I took 5 minutes and did it myself. They were nice enough to let me choose the trailer and loan me tools but the customer service attitude one employee showed was not good. 1 bolt was all that had to be removed to change the strap.
michael rI initially intended to only need the trailer for most of the day. But due to the availability of the furniture I needed to be picked up was available after the time I needed to return the trailer that was due for another reservation. You swapped out that trailer with a different trailer. I was able to complete my task. Thank you for allowing me to switch out the trailer.
gerald gGreat customer service!
Torie TThe trailer clearly wasn't checked and when I arrived to my location an hour away to load I couldn't open the gate. I had to inch it up - which took 45 minutes. Then I had to do the same again when I went to unload. When I mentioned this to the manager when I went to unload she was not apologetic in any way and said - you should have reported it to roadside assistance. I said - no I shouldn't have been sent out of here with a trailer that was in that condition and I didn't have time to wait for them. Never once was she even apologetic.
Sandra WCustomer service could have been better…two front desk agents need to communicate with each other.. one of them was using the restroom the other left the desk had to wait to get service. Came in a little early was told that truck was not ready then call 15 mins later truck was ready it was the same truck that was there 15 mins earlier. Pulled in at 6:59 girl lock the door as I was in the parking lot good customer service she would of waited for me
george cMerci
JOHN B | Expérience généraleExcellent service from all of the personnel. Equipment in great working order.
ARTHUR M1. Make sure the odometer readings on the trucks match up to the contract/receipt. I was unable to check out or in via the link that was sent 2. I was charged an extra 2 days rental due to U-HAUL software not working correctly. I returned the truck in less than 12 hours, the manager who was not available to correct the mileage charged me for extra days.
susan pDouble charged. I know its a computer thing and not location... but had tow dolly for 22,5 hours, got charged for 2 days upon return. Not sure of the issue. Currently waiting for reply from customer service.
Brandon SThe woman who assisted me when I picked up the truck and trailer was great. Very helpful. The woman who was at the counter later in the afternoon and I wish I had gotten her name, was .. well.. had a "I don't give a shi* attitude. Her tone and mannerism when I said I wanted to check back in with a live person was unprofessional to say the least. The gentleman who did the actual check in was courteous and had a nice attitude.
Connie DCustomer service was excellent both ladies working March 2, 2024, went above and beyond to help the customers. And in today's time you rarely find employees that are pleasant. I would definitely recommend.
Dione DFor an early pickup have the truck keys in the customer assigned lock box. The box was empty. Also the truck did not have the ordered items.
Debra HRental and return was quick and easy. Everything worked great with no problems.
Mike EThe agent was very disrespectful. Charged me for a cleaning that the worker dirtied after we rented the Uhaul.
Priscilla LQuick return! Wonderful experience after such a horrible moving experience!
Sheree BMy receiver looks as good as an OEM hitch and it's got a rubber coating on the outside of the receiver which is really sweet. Pleasantly Surprised
John FGreat service
Robert CExtremely good service. Very professional.
Edward BAttendants were very helpful, knowledgeable and went beyond expectations
debroh w | Premières impressionsThe Uhaul smelled like Tobacco, and there were items in the truck when we picked it up (dirty socks, receipts, etc.).
Darlene EAbsolutely nothing… very nice people working there and very helpful!! Love this location it’s the best
JERMAINE MCheck in after hours was a little of a hassle, but we completed it just try and make check in a little easier but other than that everything was really good thank you
Btidgett PThe overall customer service was very confusing and management didn’t appear to be as knowledgeable about the process as the subordinates
Rodney WWell done
Kevin CHeadlights did not function properly
Benjamin BThe customer rep was rude. When I explained to him we were missing the dolly when w checked the truck he said we didn't reserve one. I explained I certainly reserved one with the lady I set the reservation over the phone with. He again told I did not reserve one. I said I certainly dude but she must have forgotten to do so. He had one sitting in the lobby but refused to provide it to me because he said it was already reserved.
chad rsolid ice on step up
robert sYour crew work with me to determine the right equipment and listened to my concerns and allowed me an additional hour
Bradley TMy move out date was 1/13/2024. However, I received a late payment email on 1/18 and a late fee charge. I called and spoke to someone. She noted one unit was still showing active. I emptied the units, left the doors open and notified the employee that I was moving on 1/13/2024.
Lakristal H | Expérience généraleDriver's side view mirror couldn't be adjusted properly even after technician worked on it. It didn't stay in position.
Edwin FAwesome facilities for storage. Great service. Quick check in/out of the trucks.
Lakristal HMy only complaint was the multiple increases in the rates. It felt as if the company was taking advantage of the current economic situation. It's hard to imagine that the expenses associated with running this type of business increased so much that at least 3 rate hikes were required in less than 3 years.
KATHERINE F | Expérience généraleGreat service ..Very polite ....
Richard CThe Gause Slidell Louisiana Uhaul location is always my preferred location to do my moving business when needed. I would definitely recommend this location to anyone. The staff is very professional and the process is always made easy.
Melvin HThe truck broke in my driveway and I had to wait for roadside assistance .. fortunately he arrived within 30 min and was able to fix truck . I know these things happen but it was still completely frustrating due to having many other people adjust or completely changing there schedule to be available for the equipment transfer (my equipment) the truck breaking down and causing a delay was I big problem for me.. it was fixed in a timely matter so I am happy with uhauls process
Alan RNothing.
Ninetta Mmp suggestion
Aynaud HWe tried 2 other locations; couldn't see location on Pontchartrain. Fremaux was closed at 2pm. Thankfully, Gause was easy to find, fully equipped with quick & easy return. In less than 5 minutes, we were checked in outside & on our way. Young man on duty very pleasant. Will use again in future.
Laura GFriendly and helpful personnel
TAMARA TExcellent service
Bruce CI was told one thing about my return, and then ended up paying an extra day for the trailer I rented. I want people to be aware of the charges and times on their contract. Look carefully at it before you sign it!!!! Also watch out, because they will not honor what they said!!!!! Bad bad deal I got with them!!!! It turned out to be an awful experience with this location!!!!!!!!
kelly GThe equipment is worn, and dirty, but very functional. I have used this location over 3 or 4 times. U Haul definitely has a place in this country in our lives. I've been a customer since the '70s.
Gregory BNothing Everything Was Excellent Outstanding Customer Service
Jarret PThe truck rode horribly. There was no dolly to use on the truck and I was moving from the 3rd floor and I get told that I need to go somewhere else and purchase a dolly to rent. That was the purpose of renting the truck. Yall need to do better.
latogu eS.O.
LAKEETA DOnly difficulty I had was getting my things to B260. The cart was a but diff to push up that ramp, it kept wanting to roll back down. I'd recommend carts with handles on each end, so things wont' slide off and easier if only one person. But thats just a side note, it was all good. Merci
Kerri D | Premières impressionsThe employees at this location are amazing
Tonya P | Expérience généraleY'all need to increase your staff. That poor young lady yesterday was by herself and she was swamped. The only other thing that you have changed that I didn't care for is the constant pushing on the phone to download your app! I got the message the first 4 times it told me about it. If a customer wants it, they will download it. Really annoying. But I will say your staff was always very courteous and helpful.
Michael L | Expérience généraleThe staff was very gracious to me at every situation
Jesse J | Expérience généraleI'm missing a suitcase full of cloths and a 270 dollar window unit and some miscellaneous tools! Would never recommend this location!
Michael H | Expérience généraleFriendly staff and extremely eager to provide insight. 10/10 highly recommend!
Donald A | Online Move InRude unprofessional representatives
Ashanti L | Expérience généraleGreat all around
John W | Expérience généraleI will never rent a storage from U-Haul again. I was charged with two 15 dollar charges I called and ask to speak to a manager she would not get in the phone I had to ask repeatedly for her to talk to me and the worker said their was nothing she can do so finally going back and forth Jessie finally got on the phone and I asked could one of the 15 dollar charges be removed and she stated no so I asked if there was anyone above her like corporate number and she said she was the boss so I googled corporate and my charge was removed and the customer service rep set me up with auto draft. Yesterday 8/17/2023 I can to remove all my items from storage when I went to the office to let the employee know she told me I had to go back to my storage and take a picture of it being emptied and show her my lock. The lock was in one of my boxes and I refuse to go back to the unit because of the heat index and my car was loaded with items. So another associate volunteered to go. Just a very unprofessional staff and I took all my items and place them with another storage company right down the street. If it wasn't for the U-Hauls that are rented out this place would surely be out of business
Jasmine C | Expérience généraleGreat Staff, facility and experience!
Philip J | Expérience généraleUr staff was very helpful and Understanding my situation. I thank all of them.
PATRICIA B | Premières impressionsThe way you have to stand at the glass door to keep it open was very inconvenient. I was paying movers 100 an hour. So I had to carry up the stairs myself which was why I hired them
Tammy M | Premières impressionsEverything was in order and clean.
WANDA A | Expérience généraleExcellent customer service
CLEMENT B | Expérience généraleThe General Manager is very accommodating and an asset to your business. Please reward her accordingly
James C | Expérience généraleIt was like a dungeon, old and dark . Holes in the outside wall of our storage unit with a large rat trap. Very dark and could not see in the unit . I would never recommend. You can go to Southern Storage in Pearl River for the same price and it is first class. I moved in and moved right back out .
RICHARD J | Expérience généraleExcellent customer service
CLEMENT B | Premières impressionsStorage old and gross looking. Could hardly see in storage, gave me unit same time person moving out . Had to wait 45 minutes while person unloaded storage to load storage . Cracks all in the outside wall of my storage and supposed to be climate controlled and large rat trap at the end of my storage. If we would not have unloaded entire uhaul truck not knowing how bad it looked we would have moved to another facility. Maybe you should put actual pictures on internet to let people actually see what it really looks like. Would never ever use again.
RICHARD J | Premières impressionsThanks for making my move from Georgia to Louisiana easy. Due to my injuries. I had to get help moving. Thanks for being a go to , and being the best part of my team. I will need you use UHAUL again so stay in business , until we meet again. You all are Great in customer service, quality equipment, great pricing.❤️ Value Customer Sheree Pierce
SHEREE P | Expérience généraleThe only thing I wish was that like on a Friday or Saturday they had an access till midnight because sometimes I work late and I have to run back and forth to my storage and by 10:00 is too late because I'm a very busy person but other than that everything is Stellar there. It's got everything in its place for good successful business.
Dean c | Premières impressionsAll the staff was amazing & very helpful.
Syvonne F | Expérience généraleMy customer service experience was great!!! But overall I did not care for the unit. My furniture was covered with ants and spiders were everywhere. I was only able to visit my storage unit in the day time and even then I had to bring a flash light because there wasn't any lights. When I removed my furniture from the unit I had to clean it several times to get all the ants from inside of it.
marilyn m | Expérience généraleWas excellent dealing with you all for 6yrs thanks for your service Roberta
Roberta B | Expérience généraleThe only issue was that I made a reservation online the night before but when I arrived at the office the next morning she could not find the reservation.
Philip J | Premières impressionsOutstanding service.
Albert H | Premières impressionsKiera Kilpatrick helped me tremendously! She was amazing!
India J | Premières impressionsconsistency is the key to all business and when you state things on your website that your location state they do not do that is inconsistent. and then to continue to charge a rental customer due to your inconsistency is my reasoning for never using nor referring anyone to use your service.
MARIO M | Expérience généraleOutside lights where you load and unload did not come on at dark. Too many rent increases in short time.
Gayle A | Expérience généralePeople are very professional and friendly to do business with. Would definitely recommend friends to take their business to this location.
Ronald D | Expérience généraleThank u
Sharica H | Premières impressionsThe previous manger was short tempered and a little standoffish at times, but overall I was pleased the facility and the staff. Thanks for everything
ROBERT L | Expérience généraleI feel like y'all are money hungry by selling people stuff. I was trying to get back on my feet to catch my storage up but y'all so precious items of my deceased mom! I left there and but my stuff in storage bc I was depressed and had bad thoughts! Now I have nothing thanks to yall
nekeshia s | Expérience généraleThey could get the billing together but they always waived the fee because no one could figure out why the auto payment was posting.
Vikki S | Expérience généraleThe storage unit had spider webs inside
Jasmine C | Online Move InThe return process (with Regina and another lady, whose name escapes me) was confusing / convoluted - as they were having difficulty confirming the reservation / payment for my storage unit, which I thought was taken care of at check in. My mom, daughter and I were exhausted from loading the truck, so we were anxious to get unloaded and home for a shower - naturally our patience was wearing thin. Regina was unable to activate the card at check-in, so she told me to give her a 4-digit code that I would be able to use instead; however, when I pulled up and tried to use my code - ACCESS DENIED! We were eventually granted access to the gate, only to see a lock on the unit. By this time, its past COB and the store is now closed, so I called the number provided and subsequently ran into the other employee outside, who thankfully removed the lock before she left. Once we were granted access to the unit, my mom injured her finger on 2 EXPOSED screws dangerously jutting out of the door! I have pictures of the injury as well as the screws. I'd like to schedule some time to speak with GM Jessie Eaton to discuss the aforementioned issues and next steps. Thanking you in advance for your consideration and cooperation, Natalie Manning
Natalie M | Premières impressionsThe lock on the indoor storage would Not line up with the holes. So the door needs to be fixed. They had to put in a work order
Michelle A | Premières impressionsGreat service! Great storage
Megan g | Premières impressionsMade original reservations online. Called Twice to confirm. My son in law called a few days before he was to pick the truck up and they DID NOT have My reservation!!' This was a big mess and had to rearrange everything! EVERYTHING! Plans had to be changed at both ends of the move. At least I still have my storage unit reservation. Angie at the UHaul in Booneville, Ms. was very gracious, helpful and accommodating and at least in that end things went well. Obviously I am not a happy customer.l, especially having confirmed twice. If u need to use this company get names and reservation numbers and write them down! Unfortunately I did not.
Kenneth C | Premières impressionsIt was a hit and miss for me. In the beginning it was great and staff was very nice. But after the first couple weeks something changed. Some of the staff was indifferent and not customer friendly. There were over charges and three times they were still trying to charge me for the unit after letting them know that I was moving my washer and dryer out and no longer needing the storage on July 1st. Honestly I have never had trouble with this location before and I am not sure if I would use them again.
Regina C | Expérience généraleKeira was so professional and kind, she handled the transaction efficiently and quickly. She was the highlight of the renting experience.
CHRISTINA K | Premières impressionsDidn't get to move in, because they did not have my unit available that I reserved online. Tried to put me in a nonclimate controlled with a broken light and you can see an open space between wall and ceiling. I reserved climate controlled. Then the lady helping me had an attitude first with well I done told you 50, 000 times what she had available and how it works online and what climate controlled and non climate control was. She told me I should have reserved a unit with ac. So at 4pm on a Friday had to find another storage unit and now waiting on my refund.
Stacy R | Premières impressionsI did a reservation online to secure my climate controlled unit. When I got there, the lady showed me where jy unit was. She said it had a broken light. I am like ok. Then I ask her if it was climate controlled she said yes. And insaid it doesn't feel like it and also the wells a space in the unit that was not closed off, so air, critters, etc can get in. So again I asked about climate controlled. She said we have units with a/c but didn't have any available. Um isn't that what I reserved. So we go back inside. There were 2 small climate controlled units available but not the size I needed. So while she is looking she is again saying I told you like 50 000 times what the unit was and things to that nature. The lady helping me was arguing with me and saying I was condisending. So here it was 4pm on Friday and had to search for a new location. So now I have to wait for my refund. Will NOT reccomend this place again
Stacy R | Expérience généraleStaff was very friendly and helpful.
Brandon W | Premières impressionsEverything was great
Catherine R | Online Move InLighting was only from the hallway, but the unit was clean and specious. The climate control was very good, even in the heat of July. The staff was very friendly and helpful. I highly recommend this location. One more thing. There are lots of units that are listed as second floor, but the loading ramp makes them equal to first floor storage. There are carts stationed to wheel your goods to the unit. The ramps are covered and well protected from the frequent rain in this area. Works very well.
Errol O | Expérience généraleBy the time I got my truck unloaded and drove it up front, the staff noticed that something was wrong with me. They call d the paramedics, put my contract on hold, and I went to the hospital. Thank God they noticed my illness. I was suffering from heatstroke and my kidneys were shutting down. I spent 3days in the hospital. Thanks to the staff, Heather and Miranda, I am alive today. These girls went above and beyond and I believe that they should be rewarded for their outstanding work ethic and their kindness and caring for another human being. They are now on my guardian angel list. Love you guys!!!!!
Donna H | Premières impressionsThe staff seemed to try to make things harder with: requirement to purchase their locks for units (vs using a much better padlock) being too busy to address codes that did not work not maintaining the doors and access codes.
WILLIAM M | Expérience généraleCreo que debían tener pro-rate . Es la razón que no los refería a nadie y mi storage reporte que el techo se estaba cayendo y me dijeron que si no salía agua que no lo reparaban . Yo tuve el storage por 5 años y tenía seguro y no me quisieron hacer un pro-rate por dos días.
ada h | Expérience généraleI liked the best was the employee that helped me all the way. He was friendly and very informative.
Ruth A | Premières impressionsThe receptionist was friendly but the information to find our storage unit was bad to horrible. The building was not mapped properly; and we wasted 30+ minutes, after asking and calling the employees the location of our unit and being told it's here then there. Afterwards, we discovered the the facility does NOT have an elevator or ramp but stairs to get to the upper unit. Furthermore, we have to utilize this facility because there isn't another UHAUL near by besides New Orleans East.
JACK K | Premières impressionsExpensive
kayla H | Premières impressionsVery affordable and clean storage and Kirsten was awesome Great Customer Service!!!!
Jaclaude B | Expérience généraleOffice personnel and staff were very friendly and helpful. Second floor climate storage is as accessible as first floor because of covered ramp access. Recommend this location highly.
Errol O | Premières impressionsMy only complaint was that after I purchased the upstairs storage area, insurance and lock. I had to inquire about the 24 hour access to the storage area. However since my initial payment was already processed, 24 hour access couldn't be added to my account until February. An inconvenience nonetheless but everything else was fine.
MARCUS D | Premières impressionsThe employees were very helpful and knowledgeable as to the size of storage that I would need.
monica t | Premières impressionsOur storage reservation was lost, the counter staff and the manager were extremely unhelpful and it took over an hour to return the truck and get our 1 month free unit as advertised. I wouldn't recommend anyone go to that specific uhaul location.
Kinsie R | Premières impressionsThe storage was infected with termites I lost 3 bedroom of furniture
ferdinand s | Expérience généraleMerci
corey b | Premières impressionsMice and roaches destroyed ALL of my belongings.
terri b | Expérience généraleThank you for your service
Shanon H | Expérience généraleThe gentleman was amazing but the young lady who initially assisted me was HORRIBLE.
joan r | Premières impressionsThank you for being here.
Lisa W | Expérience généraleThe unit was very secure, but there was no lighting. Each time we had to take a flashlight to see. Other than that, it is a great place to store your belongings. Have used several times.
Paula F | Expérience généraleVery enjoyable time.
Tim R | Premières impressionsYour facility is nice but the agent wasnt real informative as far as entering your code and my code would not access us in si we had to go to the office 3x fir them to let us in once in we were unable to access out and we had to crawl underneath you gate as no one could here us blowing the horn and yelling the internet was down and we have no card yet. Hopefully today Nd sat we will be able to access without any problems
Kristy W | Premières impressionsWe need access 24/7
KAMAL Z | Premières impressionsI was very disappointed with the storage. My furniture that was in the locker had white mildew all over it. I was paying extra for climate control and it seems like it didn't do any good. Other than that I was satisfied. I am going to file a claim with my insurance because one of my living room chairs is ruined.
connie f | Expérience généraleVeryhpful and friendly staff
Cesarea B | Premières impressionsI don’t recall being told I would be able to get to my unit, After business hours.
Janice R | Premières impressionsThank you Uhaul
Sheri P | Expérience généraleThe only problem we had was ac doesn’t work at all we had bugs all over our things
Anthony H | Expérience généraleKeep up the dedicated work
Michele E | Expérience généraleProfessional, knowledgeable, friendly , helpful, fast and efficient. Mr Marty Chantelle and Jessie was amazing
Chantelle T | Premières impressionsI would like to have been told there were stairs in the facility. Found out when I was loading in. There should be ramps, elevators or lifts. Didn't think that was something I needed to ask. I've had storage units before. Never stairs!
Cynthia M | Premières impressionsI had a reservation at another location but unknowingly to me, it was a preferred location. I needed the truck like right now. My daughter in-law called the Gause location and Ms. Amy was a godsend we picked up a truck and she asked that I have it back by 3pm. We were back by 1pm. Thank you so much Ms. Amy, you saved the day....
Derrlyn M | Premières impressionsThe counter clerk helped us with all our needs, even when we needed an extra unit. Very friendly and helpful!
Gwendolyn L | Premières impressionsGreat Customer Service, convenient and clean!!
Paula F | Premières impressionsRude staff, not helpful at all, acted as though they really didn’t want my business.
BRIAN D | Premières impressionsThank you for being very professional
Edison H | Expérience généraleI had an exterior wall unit & the climate control was not adequate in that space. Despite signs that said the building was sprayed for pest control I regularly saw bugs (including cockroaches) around the building. I found termite wings in my unit also. Everytime I went to my unit there was dirt in the loading/unloading area. The lighting was fine in the hallways, but the outdoor & unit lighting is poor and with cameras only on the doors of the buildings, not inside, I believe it is sub-par for security. Finally, the repeated rent increases were the last straw and I changed to a new storage facility.
MaryAnn L | Expérience généraleI moved out of my storage room but yet continued to receive notifications that I owed despite contacting UHAUL 4X.. They went as far as to contact my relative saying that I owed money WHEN I DID NOT OWE because I had already moved out! This iwas such an embarrassment as I had to explain to my relative what was going on! You folks have got to get it together!!!
Pamela F | Expérience généraleI waited a total of 30 minutes from the time I got to the U-Haul storage storefront to get into my storage unit. I had to pay the movers for this time because of the poor management at the desk. There was one women there and she was juggle 3 phones calls while trying to check me into my reservation. She was going back and forth to each call helping everyone at the same time(including me) but the problem was that she was only giving each customer a small portion of her time which meant we all had to wait an extra long time. Honestly, I should have been priority because I was physically there and I had a reservation. Having to pay the movers more money for U-Hauls problems made me the most angry. It cost me $35 extra dollars that I paid to the movers. I would like to be refunded this money from U-Haul since it was U-Haul's poor customer service that led to me spending that money. I have been renting from U-Haul for years and have spent $1,000's of dollars here, but this experience makes me want to go elsewhere.
Samuel B | Premières impressionsIt may be helpful to install lighting inside of the storage units not just the hallways and outside of the buildings. Overall a pleasant experience.
CANDICE M | Expérience généraleWhen it came time to remove my things from the storage unit i was highly disappointed to see rodent droppings over my things and several keys that had been cut inside my unit without my knowledge
shauntrelle m | Expérience généraleNo issues. Highly recommend this facility to anyone needing storage. Tony was fantastic and very helpful with my truck rental and storage. Much appreciation!!!
Rachel K | Expérience généraleVery clean, professional and friendly
LINDA R | Premières impressionsI had recently moved to Slidell and needed a place to store my things. Uhaul was the only facility in the city that had reasonable rates and fairly large storage units.
Robert L | Expérience généraleVery clean. Great staff!
angelique b | Expérience généraleEven one was very helpful. If I had to move again I wouldn't change a thing. And I will always recommend this company and the people that helped my family...
Robert L | Premières impressionsLyrae was very helpful from the time I pulled up. I have a small unit , she explained the size. I am interested in maybe getting a lager size after she explained that it's possible to upgrade to a larger unit when it becomes available. I misunderstood - thought I was getting one month free with a truck rental but she explained that because the truck was not a one way drop-off it was not qualified. She was very patient as I had many questions.
Berdell S | Premières impressionsI had a climate controlled unit, the a/c broke and all my belongings got mildewed. Ins co denied my claim so I feel this is horrible and I would never recommend them
lesley b | Expérience généraleAbsolutely amazing staff, very friendly and helpful
Tanya P | Expérience généraleThe employee at the facility lied to me on what the company policies were. Even though I cleared out my unit and returned the eguiptment 3 days prior to the next billing cycle she would not refund my deposit or future payment. When I spoke with a customer service representative they said they would resolve the matter. It has been a month and I still have yet to receive my refund on my deposit or the monthly fees that were not due for 3 days.
Michael S | Expérience généraleyour staff are awsome and so helpful
Randall G | Premières impressionsStay Safw
catherine g | Premières impressionsStaff was very friendly and polite. Helpful in finding what I needed.
Alane M | Premières impressionsMy only issue is when the pandemic hit and i was late paying due to waiting on the stimulus check or unemployment Uhaul didn't remove late fees. I felt they should have been more understanding. Other than that the staff was always nice, the storage kept my things protected and the price was reasonable.
Heather M | Expérience généralePlease make sure my billing cycle is stopped due to the recent move. Service was Great!
jerry b | Expérience généraleVery professional staff. All social distancing and COVID-19 precautions were in place. It was a wonderful experience; this is the first time that I have ever purchased a storage.
Tonya W | Premières impressionsThe staff was friendly & my needs were met 100 % but the wait time was too long.
teriann l | Premières impressionsI had never gone to my storage due to illness. When it was time to pickup my furniture, it had been ran through in my boxes items thrown around looking for valuables and brand new items were stolen down to kitchen towels and glass crafted beveled mirrors. My lock was cut and they put their own lock on it hoping I would not be able to access entry and the rest would be auctioned. They broke glass tables and all. ***Do Not*** store anything of value at this place. Highly disappointed since I have used Uhaul Tilane Ave for many years with no theft issues or poor service. I want all my items back!
vashona m | Expérience généraleU-Haul staff was always friendly and helpful. Access is amazing using the remote and key card. Unit was always clean as well as the facility. Paying online was a breeze! I've used U-Haul several times and would definitely use them again if storage is needed.
lajuana c | Expérience généraleWas disappointed at the rate of increased rental costs over the time we used your facility
PATRICIA H | Expérience généraleStaff was nice friendly and helpful
Patricia G | Expérience généraleThanks for making our transition back to Louisiana smooth and easy. We appreciate your help."BZ." Shalom
Donnell S | Premières impressionsNa
Stephanie J | Expérience généraleThey were very helpful each visit and friendly
Patrice F | Expérience généraleFriendly, helpful staff. Easy, secure access. Only downside was the cost of such a small unit.
Jeffrey C | Expérience généraleThe overall experience I had with the staff, and the facility was excellent. I think the late fee was extremely high to say it was 1 time (2 days late) and it was communicated I was going to be late.
Wanda J | Expérience généraleFacility is clean and secure. Everything went very well and the staff was very helpful with all questions and concerns.
may f | Premières impressionsNo communication in the office. Had to cancel my storage units multiple times because no one would actually do it.
Jane M | Expérience généraleI thank you for your services
christopher m | Expérience généraleVery good experience
hope r | Expérience généraleYour loading dock area could not, absolutely not have a worse configuration. Too steep, very unsafe no matter what you're loading and unloading. Especially a pallet with a pallet jack.
john t | Expérience généraleThere the best at the gauze blvd location in Slidell
Tonya a | Expérience généraleThe staff and property were great
WILLIAM B | Expérience généralePersonnel very friendly, quick and efficient.
Margaret B | Premières impressionsCooperative and friendly
john l | Expérience généraleThe staff and manager was very polite and kind
trisan c | Expérience généraleVery good service
michael K | Premières impressionsGlad I had the U-Haul facility to use until I had time to clean out my garage for boat. Only minor issue was the outside area around space 24 had a good amount of water on concrete after big rains.
nick s | Expérience généraleExcellent Customer Service!! Very convenient!
Paula F | Expérience généraleUhaul is always the best. Thanks
michael d | Expérience généraleI had to make a claim. The storage had mold all over my furniture.
april c | Expérience généralecompetent friendly staff. everything went smooth. had issues with trailer, they thanked me for informing them.
Quincy H | Premières impressionsOui
Jonathan J | Premières impressionsGreat! Nice people,attentive,clean facilities.
connie f | Premières impressionsvery friendly and patient
kim g | Premières impressionsExcellent service
Dennis D | Expérience généraleGreat service, nice people working at facility. Storage unit door r quired a wedge to lift door up to lock and unlock. It could of be fixed to make I easier to get into and out of
Erin K | Expérience généraleThis place is poorly managed by a person who stores your personal data outside the server. Dont do business here, you will regret it.
BENJAMIN C | Expérience généraleExcept when I move out my stuff had mold and mildew and my freezer want work it was new only had few months
tirell b | Expérience généraleOnly reason I wouldn’t recommend any longer Uhaul is that if some one doesn’t use stay the full month of their store age rent they should get what money that they would not be in it
David A | Expérience généraleThanks
yvette r | Expérience généraleGreat Job
Johnny V | Expérience généraleJosh was the best!
lesley b | Premières impressionsnot a good experience at all the manager needs to take a course in customer relations....after reserving the unit i decided to get my money back and go somewhere else i do not recommend this place
vera J | Premières impressionsStaff was pleasant & helpful. Answered all of our questions.
christine h | Premières impressionsN.a.
Jennifer L | Expérience généraleThe facility was always helpful and professional.
Joann S | Expérience généralethis was convenient for the time we were there. but high on the expense side.
JAMES G | Expérience généraleEverything worked out fine
Beatrice W | Expérience généraleEverything worked out fine
Beatrice W | Expérience généralestaff was exceptional in every aspects of the service highly recommended, marty was awesome in assistant as well as the lady ( name unknown didn't ask)
Fred G | RéservationMy name is Betty and I never had any bad experience with U-haul. This is my second time in two years using the facility and recommend anyone.
Betty J | Expérience généraleI had mold on my furniture and in my boxes of clothes, only had the unit for two months
Miguelina R | Expérience généraleI really appreciate the effort management put in to organize the RV storage area, no longer did I have to worry about someone parking in my spot when I returned from a trip. Thanks
ANDREW Y | Expérience généraleThe agent was very helpful and courteous.
roderick f | RéservationThe only problem I had was spider's.
Mary H | Expérience généraleEveryone was very helpful
Kelly W | Expérience généraleNot enough staff had to wait to long for service
John D | Expérience généraleWonderful service upon arrival😁 Thanks!
Sabrina P | RéservationHad a few gate issues with entry/ exit sequencing that required me to leave the storage unit area to return to the gate to open the gate again for the system to recognize that I was inside facility.
RAYMOND B | Expérience généraleVery professional staff and helpful
troy p | Expérience généralethe storage facility and employees were awesome. However the truck I rented had a large hole in the roof and several of my items were damaged and I had to replace my mattress and box spring.
PERRY B | Expérience générale