Le client n'a pas laissé de commentaire.
MARCIA L | Expérience générale- Texas TX
- Grand Prairie
- 75052
Customer Reviews for U-Haul Moving & Storage at I-20 & 360
3020 I-20 W
Grand Prairie,
TX
75052
(On West-bound I-20 access Road between Great Southwest Parkway and 360, Just West of Garden Ridge, Harley Davidson dealer, and Chuck E Cheese)
(On West-bound I-20 access Road between Great Southwest Parkway and 360, Just West of Garden Ridge, Harley Davidson dealer, and Chuck E Cheese)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
3020 I-20 WGrand Prairie, TX 75052
(On West-bound I-20 access Road between Great Southwest Parkway and 360, Just West of Garden Ridge, Harley Davidson dealer, and Chuck E Cheese)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Donald B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
yvonne b | Expérience générale- Évaluation :
- 5
No comment just happy with the service
julian a- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Sandra S- Évaluation :
- 5
Nothing at the moment.
john h- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jerome B | Premières impressions- Évaluation :
- 3
It takes a long time at the counter to checkout equipment.
Johnny S- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Jainah L- Évaluation :
- 1
I was charged 4 times for a one time transaction, I used a Uhaul for less that 2 hrs and returned it immediately but they charged me for two days . They have always been a good site, don't know what went wrong
Obasanjo B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David C- Évaluation :
- 1
I left my garage door opener in the truck have tried to call there three separate times and they will not answer the phone it goes to some central location. I paid way more with you guys than with any other rental place and the service is horrible because the staff is stoned you can see it as soon as you walk in I was like U haul should change the color to green I have tried calling several times and everytime it goes to a central answering location and the funny thing is which it is not even close to funny.t The central place has to email the people at the location to get ahold of then.Wow! Just Wow! send them an e-mail. Really?
Kevin R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jason M- Évaluation :
- 5
This location was kind, sweet, respectful and was very understandable towards us. Staff were informative, knowledgeable and very polite. This location should go out and train other locations on how to treat U-Haul customers.
Shelia J- Évaluation :
- 1
We had a storage unit here on the 3rd floor for almost 3 years. Since July of last year 2023 the elevator has been out of order. So needless to say, if we needed to take anything in/out of the unit we had to hike the stairs. We were charged every month full rent and were inconvenienced for almost a year. Elevators were fixed on March 27, 2024. I complained locally and to corporate multiple times and nothing was ever done. I can go on and on about the situation but it's not worth me getting upset any longer. We moved out on March 28, 2024. Terrible location and company overall.
Gloria H | Expérience générale- Évaluation :
- 4
Vehicles need to be properly maintained better,
Margaret D- Évaluation :
- 2
I made an afternoon appointment 2 weeks in advance. After I came in for my appointment, I was told there was no one available to install hitches in the afternoons. First, the U-Haul website should not have allowed me to schedule an appointment in the afternoon at this location. Second, I should have been contacted in advance of my appointment to reschedule. I ended up having to come back again to get my hitch installed. Then, I was told the installation would take only 45 minutes. It ended up taking over 1,5 hours which makes me worried that there was a problem with the installation. Furthermore, there was no waiting area for me to comfortably wait for almost 2 hours.
Samson B- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Thierry R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eric W | Expérience générale- Évaluation :
- 5
The best customer service I ever had will be telling family and friends about the staff the discount and the kindness that they showed very helpful and loving people thank God for people like that
Nelda T- Évaluation :
- 3
I waited in line for over 30 minutes, already had a reservation. Only two people in the checkin department , then one left with 8 customers waiting to check in! Ridiculous! Equipment was U-haul standard!
WILLIAM P- Évaluation :
- 5
Everything was 👍
Terry P- Évaluation :
- 5
I enjoy going to my location wouldn’t go to another location
Dshunda H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jameik F- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Adam C- Évaluation :
- 1
The woman who handled the reservation was not pleasant to work with. She seemed to have "control" issues. She prolonged getting started on the process for no apparent reason. She was curt and absolutely unfriendly. I discovered I could have done the same thing (same price) with Home Depot so I'll work with them from now on.
Kenneth P- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Melvin C- Évaluation :
- 5
Rapide et sympathique
allen h- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
ROBIN B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ERIC J- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Curtis V- Évaluation :
- 3
Inform customer service the 800 number to have better knowledge where their trucks are I wanted to rent from main Street Grand prairie ended up going to duncanville they didn't have the equipment I needed then I ended up at 20 and 360 luckily they had the right equipment big hassle trying to get the right equipment somebody wouldn't well informed.....
Donald B- Évaluation :
- 3
The truck I had rented had pretty bad headlights, they were pointing to the clouds and I had a hard time seeing the road at night. The mirrors coukd not adjust, and the Uhaul app does not work. I spent about 15 minutes trying to return the truck
Carlos G- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gerika K- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Demario D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Elisha W- Évaluation :
- 5
All good!
ruthillia b- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Robin B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BerJai W- Évaluation :
- 1
The truck was very dirty, and it's my first time using a U-Haul, its prices are a lie! They say it's $28 and they end up taking away people $90!
GUZNERI B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ron B- Évaluation :
- 5
Very efficient and flexible rental process.
Daniel S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DOMINIQUE S- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Traci H- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Consuela C- Évaluation :
- 1
0/10 don't waste your time those people do not want to work they would rather be on there phones, send you to another agent who will give you attitude and attempt to argue with the customer. Moving is stressful enough save yourself and pick another location
Angel S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
VELEJAH J- Évaluation :
- 2
My rental was due back at this location on 3/16 before 8 pm which was highlighted in my contract and was posted on the door as the closing time. I arrived at the location at 7:45 pm and the doors were locked. I knocked on the door several times to get the employee's attention along with other customers who were waiting to return their rental. The employee never looked up to acknowledge us. She just kept doing what she was doing. I then called the customer service line to report that I did arrive with the rental before 8 pm and that the location was closed before 8 pm. I told the customer service representative that I should not get charged any extra late fees because of an employee who wanted to close before 8 pm. The employee then walks out of the building at 8 pm and still does not acknowledge or say anything to us. She proceeded to a uhaul pick up truck and drove away. This shows lack of customer service I will never rent or recomendable this location again.
Elizabeth M- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Julicia M- Évaluation :
- 5
Tosha was proficient and efficient.
DON S- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Thadeus S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kiana W- Évaluation :
- 2
ATTENDANT ACTED AS IF I OFFENDED HER BY COMIING IN TO RENT THE VEHICLE. VERY RUDE AND WOULD NOT SPEAK UP TO PROVIDE REQUIRED INSTRUCTIONS. SHE SEEMED AS IF SHE WAS ONLY TALKING TO HERSELF. SHE GAVE FEW INSTRUCTIONS ON HOW TO LOCATE THE ASSIGNED TRUCK.THE VEHICLE'S WINDOWS WERE NOT CLEAN. THE STEERING WAS VERY LOOSE. NOT GOOD ON THIS ONE.
EDDIE H- Évaluation :
- 5
they forgot to load or give me the dolly i rented.
LUZ L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
cabezas l- Évaluation :
- 5
Excellent service
Norris T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DIONNDRA Y- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Anthony C- Évaluation :
- 4
Everything was good and clean.
Jackie H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JESSICA C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Roderick H | Expérience générale- Évaluation :
- 4
Elevator was broken for months was the only down side. Made moving out extremely difficult
CHARLENE C | Expérience générale- Évaluation :
- 5
Let us know where to return the trucks to, prior to the return. I was there when someone came to pick up their rental & it was boxed in & unreachable.
Tysharion P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert H- Évaluation :
- 3
.
Indria M- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Keith P- Évaluation :
- 3
The customer rep that morning was kinda rude to the customer. Its not what she was saying, but how it was being said.
Rhonda C- Évaluation :
- 3
Having to complete all paperwork via phone app transactions was not convenient for me. I prefer a place that can do the transaction in the office. Also, office personnel didn't know where the trailer was located so had to drive all over the lot looking for it and the oerson that was suppose to help was listening to music so loud that he could not hear his phone. I was over an hour late getting to where I needed to be.
Karri M- Évaluation :
- 5
Is wait to easy to get the rent here I know you do everything by you self but sometimes is better
Fernando L- Évaluation :
- 5
Good customer service
Muili A- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KHANG N- Évaluation :
- 5
Nothing'
Timothy M- Évaluation :
- 1
I walk in the employees were more worried about being on the phone and see how much charge they have and eating on the front desk Picking up equipment the guy was sitting down on his phone not worried about me waiting
richard g- Évaluation :
- 5
Truck was old and noisy.
MICHELLE B- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Joy B | Expérience générale- Évaluation :
- 1
The agent was rude and very short. Like she didn't want to be bothered. Never again will I go to this location
TAMISA H- Évaluation :
- 5
Manger was great
Timothy L- Évaluation :
- 5
we were shown an exceptional experience , the installer was an artist, took every step to make his work the very best possible. plus his attitude towards us made the experience wonderful..T.Y.!!
Lucky L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Munehiro D- Évaluation :
- 3
The 24 hour service was horrible because I couldn’t get the barcode to scan with either of my iPhones then customer service couldn’t help me so I had to wait until 930 or whatever time do you haul location open up on Sunday in order to get my truck which push me behind schedule
La T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Zain S- Évaluation :
- 3
I would have given a higher overall rating but the elevator has been inoperable for months. As a renter who had a unit on the top floor that was definitely inconvenient. Staff was very friendly and I did feel my items were secure. I just found it difficult to keep paying increased rates when the only elevator wasn't working for months.
LISA S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Victoria M- Évaluation :
- 1
Get people that are helpful
Aundria G- Évaluation :
- 1
Me cobraron de mas
wilberto r- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
natasha b- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHIMA A- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Lester s- Évaluation :
- 5
I was very pleased with everything.thank you
jose r- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tamika S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Betty H | Expérience générale- Évaluation :
- 1
Need to learn some customer service skills at this location. And also your prison is not accurate on each rental your varies for some reason
Stephen G- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
TAURUS J- Évaluation :
- 5
You need more available dollies, I had to purchase one out of desperation because the only one there was broken
jeb p- Évaluation :
- 3
The gentle ride wasn't so gentle as they broke my kid's Television. Otherwise other services were fine
Ara M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
EJ C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kelton N- Évaluation :
- 4
Tire pressure was low. Informatiin area glass cracked. Otherwise a great experience.
Daniel W- Évaluation :
- 5
Everything about the facility storage space was very properly maintain ! No types of Oder or nothing !Everything is great.
Abigail D | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kenny L- Évaluation :
- 5
Everything was very professional
Jesus B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael M- Évaluation :
- 5
Everything with my experience was great.
Daroyl H- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
THEOPHUS L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christina K- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
April B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kelton N- Évaluation :
- 5
The location treated me exceptionally good and you certainly met my expectations kudos to your well organized outfit.
George M- Évaluation :
- 3
Fees were not explained to us at all and the truck had trash in it from previous user. The address that the mobile app takes you to is for Polo at the Parks Mall, so it added extra time onto my trip to click it directly from you, who should have the most accurate address for your business. The app won't let you check in or check out yourself as a result and the scanning option would not go through if scanning the return QR code.
Van P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
walter b- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ricardo V- Évaluation :
- 1
Customer service is not very good. I had a reservation, but it was cancelled because I was late by 15 mins? Reservation does not have time requirement for picking up. Then I was told to rent a more expensive trailer... because there no more equivalent trailer. However, when I pull to the back to hitch the rental trailer. I saw there was a bunch of them back there.
Khoa B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ayush P- Évaluation :
- 2
I have run into several problems while renting a storage unit here. I will list them chronologically. When I moved in, I was assigned and unit. When I went to access the unit for the first time, there was a red store lock on it already. I went back down and requested assistance, when we returned up to my unit, there were already a bunch of furniture in it. I was told that I was going to use another unit nearby. My friends and I moved all of the stuff into it, then was told never mind, I would be using the original storage unit. We then had to move everything out of the unit we had just filled, and into the original unit after the staff emptied it out and moped the floor. Sometime around July/August of '23, the elevator was broken. As of move out date over 6 months later, it is still broken. Seeing as my storage unit is on the 3rd floor and I had heavy appliances in it like a washer, you can imagine how frustrating that is. I doubt I will ever rent anything from this particular U-haul again due to poor experiences with the truck rental and U-box rental as well. This is unacceptable. Please fix your facility.
Jonathan W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eric W | Premières impressions- Évaluation :
- 2
Elevator was broken everyone I went and took anything out. I was on the third floor. This was over a period of three to four months. I wish they would have discounted Ted or offered more than one notice
Analine L | Expérience générale- Évaluation :
- 5
Katelyn was kind and professional
Tonia J | Premières impressions- Évaluation :
- 2
I cancelled policy and still was charged two months after the fact. Once i called again i never received a call from the general manager. Poor service and communication.
Rene D | Expérience générale- Évaluation :
- 5
The staff and management were awesome
Julie B | Expérience générale- Évaluation :
- 5
If there's another opportunity I will use Uhaul storage facility.
Dorothy W | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Wesley K | Expérience générale- Évaluation :
- 1
The elevator is a "must be a priority" for the customers. It is part of the services offered in the U-Haul propaganda, and we didn't have it. What a shame! It's been months without its service.
myrna r | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
CHRIS C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TAMARA M | Expérience générale- Évaluation :
- 3
U-Haul for many years however, the only real complaint is that the elevator was down for a great deal of time which made it difficult to move certain items however, we made it work
JaWana H | Expérience générale- Évaluation :
- 1
Elevator out 3 months and still out corporate not attending issues at hand
Linda F | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles R | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
robert h | Premières impressions- Évaluation :
- 5
You need better access key point reachable from vehicle window, without disembarking from the vehicle to operate.
Okwudili N | Premières impressions- Évaluation :
- 3
Took a little too long to check me in and wasted some of my time. I was on a time limit and had to rush.
JADOMINIQUE P | Premières impressions- Évaluation :
- 4
The $10 fee for after hours access was unexpected. Staff was friendly and informative and very helpful.
AARON C | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
natasha d | Premières impressions- Évaluation :
- 1
I waited for a long time for the lift to be repaired before I can rent the storage and location of choice, but the lift was still not fixed after a very long time, and upon the time of renting the one that I eventually settled for. If the lift is unserviceable, please install a new one because every electromechanical device has lifespan.
Chukwudi C | Premières impressions- Évaluation :
- 3
It would have been great if the elevator was not broken. The unit was on tue second floor.
HARRY L | Online Move In- Évaluation :
- 3
I was very disappointed that the room I had reserved was given away and I had to reserve 2 rooms to have enough space. However, after the first, smaller, truck was unloaded the staff was able to locate an outside large enough space for all my belongings and my movers were willing to complete the moving of the first load the following week so everything is in one large unit. So for everything; I reserved a large unit. It was given away. I then had to reserve 2 smaller units, but finally was able to get a large unit a day later and was able to combine all belongings. The whole thing was a real challenge but the staff was very kind and helpful.
DeAnn M | Expérience générale- Évaluation :
- 4
All has been good until the elevator went out!
FLOYD H | Expérience générale- Évaluation :
- 5
Great location and facility! My husband and I have had an awesome experience working with the staff. I know they've had challenges with the elevator, which was an inconvenience at times, but overall a great location. I would still recommend it to a friend.
Danielle R | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
BRIANA I | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Betty H | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ann F | Expérience générale- Évaluation :
- 4
When I first came in 2 female employees were there talking about work related issues out loud and using foul language
Shinequa S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BRITIANY S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Daneen C | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
DIEDRA W | Expérience générale- Évaluation :
- 3
Price is high but also if a little late on payments they don’t help with a payment plan or anything.
Christopher G | Expérience générale- Évaluation :
- 1
Good and easy) except for the one on great southwest in Arlington Texas some new employee lady she was very ghetto and listen to sex music and it disgusts me absolutely very bad please get rid of her asap !
DARRON O | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Rosevile J | Expérience générale- Évaluation :
- 4
I was at U hall twice & fell twice. The speed bump is in the wrong place. The walkway should never have the speed bump.
Patsy B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert C | Online Move In- Évaluation :
- 3
I'm just wondering if I'm going to get my refund because it was supposed to be a free one way. I tried to wait to get that confirmation but the store was super busy and I had a flight to catch. It's still charged my account as of today. The Tuesday after
Nicole L | Online Move In- Évaluation :
- 5
Everyone at the store was extremely professional and knowledgeable about the our situation. Even though the system went down they were still able to help us and provide excellent customer service. I will definitely be using uhaul in the future and telling all my friends about the great service!
Brittany L | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Debra B | Expérience générale- Évaluation :
- 4
Returning the truck was somehow challenging. The lady helping us was not very accommodating and at times she was rude. We finally had to go to a different facility because she would not take the truck, like if it was our responsibility, once we were already there at that facility..
Fidencio B | Online Move In- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
ARIANTE W | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
JAMES H | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ROSEMARY G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Aaron L | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ennise s | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ariel P | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MONICA W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Glenda v | Expérience générale- Évaluation :
- 5
All staff was willing to help! Very Nice, Thank You all!
JUAN M | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
CORNELL T | Expérience générale- Évaluation :
- 5
Super courteous and informative!
Martin R | Premières impressions- Évaluation :
- 5
Great customer service and fast
CYNTHYA F | Expérience générale- Évaluation :
- 5
Most consistent and customer friendly service I’ve ever received.
MARSALIS B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David L | Expérience générale- Évaluation :
- 3
In the past one could not really get good customer service on the phone ! They kept going up on my rent !! They had a water leak and doing repairs and got some of my valuable things wet and through their process they just rushed us through it and didn't compensate us for it !! They really suck here but I wasn't going to move all my things to another storage facility somewhere else !! But my honest opinion this place really sucks !!!!
VICTOR G | Expérience générale- Évaluation :
- 1
This facility was poorly maintained, and the pest control was a joke. I have been at this location far too long at my own fault. I've complained a long time ago about the pest control, but no one did anything about it. I have pictures and video from my unit after I moved out, and it's disgusting. The only contents I had in there were papers, furniture, mattress/box springs that were in bags, and clothes. The ironic thing was that this facility kept raising the cost because of "improvements", but I never saw any improvements to this facility. I will never use this facility again, will not ever recommend anyone to use this facility, and will advise people against using this facility.
ALICIA R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Patsy G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Adrian H | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Julie G | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
leslie g | Expérience générale- Évaluation :
- 5
.
Cheryl H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kenneth H | Expérience générale- Évaluation :
- 5
My only issue was trash and other peoples stuff near entrance of storage. Not a good thing to see.
TINA C | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
DON M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JERRY I | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHEMEKA H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jessica M | Expérience générale- Évaluation :
- 4
S.O.
Ken & | Expérience générale- Évaluation :
- 4
The lock wasn’t in the unit but the people were very nice and helpful
Suzanne M | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
STEPHANIE F | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NANCY W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ann F | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
GEORGE B | Expérience générale- Évaluation :
- 5
Awesome Staff!! The process was easy and convenient!!
Jessica M | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
CORNELL T | Online Move In- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Marquis H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MiGalle P | Expérience générale- Évaluation :
- 4
Lights where units are don't come on at night to where you can see, if you come at night
Natalie S | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Ty C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robin B | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Leonard J | Expérience générale- Évaluation :
- 2
Ms Shirley cooper has no control over her staff if she is the facility manager. Associate Derek and his girlfriend Abbey also an associate at this location has absolutely NO CUSTOMER SERVICE SKILLS. Totally disrespectful and rude. District Regional manager Sean was contacted regarding an unnecessary call for police assistance when all we asked for was to have our lock cut off due to lost key. My son was tld they dnt have tools. I inquired a few minutes later and was told by another worker for a $50 fee lock can b cut off. I asked Anbey y did Derek not offer this svc. She said u didn't ask. What company wldnt want to sell a $50 svc. Did u want me to leave items and u sell and auction. Abbey and Derek were very irrate and confrontational. Derek walked up to my son and asked if he had a problem and the co versatile escalated and Detek called the police and police came out and confirmed they had more important service calls to attend. Derek & Abbey (Caucasian) and Shirley Cooper (black woman) needs customer service training by the young black man that actually cut the lock off. He stated immediately we can cut off lock for a fee. That shld hv been Derek &Abbey (Caucasian couple) initial response. Maybe perhaps they carried their hime life situation to work w them on that day and took out on customers. I tried to buy a lock from Abbey after the nice young black man cut off lock but Abbey was still so mad miserable unhappy Mean and rude I left unit unlocked overnight to purchase elsewhere. The location is so perfect its too bad the staff does not match lupita Padilla checked me on 01. 3,2 and she was sweet as pie.
CHERYLE B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
emmanuel a | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eboni D | Online Move In- Évaluation :
- 1
Several times I came to access my unit during hours allowed to access the units (which is different than the store hours). On these occasions, the manager locked the doors to the storage access points when she left and closed the store. The hours for access specifically state hours for the units is 6:00AM-10:00PM. The store closed at 5:00pm on Sunday but the access to the units should have remained open. I contacted customer service on these occasions and one time, management was not responding and the next time the manager was contacted and said she would have to try and get someone to come back out to unlock the doors. Several other customers were there and can attest to the same issue on both occasions. I will not be utilizing that location again. And will not be recommending it to anyone.
Shayna S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
STACI K | Expérience générale- Évaluation :
- 1
I paid for storage at $59 a month when I seen it it was no bigger than a small closet. I tried to get a bigger one and none was available. I was told this storage was for a one bedroom apartment plus I had no major appliances. My payment was to be reversed to my card and it was not.
Bettina H | Premières impressions- Évaluation :
- 5
You're doing a good job keep your people that you have they are very well knowledgeable and understanding
Shirley S | Expérience générale- Évaluation :
- 2
very expensive
mustapha j | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Josie C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jennifer C | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
CARLOS P | Premières impressions- Évaluation :
- 3
The two ladies at the counter that help me work very hard, and they need a raise. I choose this location because it is close to my home and I have rented from here before. First, this is what I have an issue with: the gate to the Rv storage not working to get in. Second, not being able to get out of the Rv storage facility. Third, not having a gate controller or a remote gate controller to get me out of the Rv storage facility in the evening. I know the staff up there works hard, but, you need to get the gate to the RV storage working and or you need to have a detector on the inside of the gate so that once somebody pulls up it will open for them to let us out
Stephen Q | Premières impressions- Évaluation :
- 5
Shirley was great and we had a terrific experience there!
BRIAN M | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Dominique D | Expérience générale- Évaluation :
- 5
I have been having a storage unit here every since November 2022
SONDRA W | Premières impressions- Évaluation :
- 4
I had to get 2 storage units. The first night, 2/17, that I moved into the storage was stressful and the staff really wasn't customer friendly. When I came back to move into the other one on 2/18, the staff was amazing
monieka g | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SANDRA W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian W | Expérience générale- Évaluation :
- 5
Christian was great.
TAMARA M | Premières impressions- Évaluation :
- 3
There should be more than 2-people working the counter. My contract said the lock would be in the unit. However, I had to go back to the counter, wait in line for 15-minutes, to be told "just grab a lock from the display." I had moving company people waiting, who were charging me by the hour. This added 30-minutes to my move.
Sonia B | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
william g | Premières impressions- Évaluation :
- 2
Renting a truck from Uhaul, especially moving across the country was extremely stressful. The website made me rsvp a truck at a pick up location with a card prior to move date. I was ok with that. Then when I go to pick up the truck - Uhual did not accept my card at the desk, they did not have the truck or equipment I rsvp prior to, they changed my pick up location the day of my pick up in a location that was over 20 miles, the next option was over 100 miles.. Anything that could go wrong did in my experience. Thank God I had friends who helped me use the exact card Uhaul only accepts, my change in location was only 30 miles away from my original pickup location and I went in early because Uhaul almost canceled my reservation because of their inconveniences. The truck pick up and drop off locations are not always in the best of places and often times looks very sketch after dark to leave keys and trust it'll be safe until the morning. The storage facility was good but the online process versus in-store experience does not match nor does it meets expectations. I found myself being hard-balled to do business because of the last minute changes not made by me. I feel if you are taking my payment for a rsvp from one card, you should take that payment inside the store from that same card. If I rsvp a truck and equipment pickup at location A, I expect to only go to location A and not location F. I expect if Uhaul does not have what I need at location A then refer me to location F from the beginning. Not changing it 1 hour before my pickup time then try to cancel my rsvp because Im tardy because of you're inconvenieces. This is my story from my Uhaul experience.
Reginald K | Expérience générale- Évaluation :
- 5
The manager is very professional and kind. And the staff was amazing great customer service.
DIEDRA W | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NEOSHIA J | Expérience générale- Évaluation :
- 5
I traveled from SD to Texas so I was tired and a little irritable. The staff was great. I wish I had written everyone's name down because they made me feel refreshed and at ease for this big move. I would like to thank the staff that worked on the 29th and 29 of December because they set the tone for my move to Texas. A young man from California assistance me on the 28th and it as smooth sailing from that point. The staff was professional, even after the unfortunate incident of the Grand Prairie police department. The gentleman went through an horrible mistaken identity after a truck was reported stolen as he was checking the truck in the police pulled weapons on him as if he stole the truck. The police did apologize but their behavior showed a la k of basic common sense. After the experience the gentleman was still professional and didn't speak about what happened but assured us that the police were doing their job, that statement alone was the perfect statement from an employee. The move out was easy and convenient. Thank you again to the staff in December and the staff on the 23rd of January.
Chandra B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LATOSHA M | Expérience générale- Évaluation :
- 5
Great experience here. Shirley was awesome!!
BRIAN M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARTHA W | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
deon e | Expérience générale- Évaluation :
- 5
The older woman was very nice and knowledgeable. This place give great customer service.
Moses C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Latarcha J | Expérience générale- Évaluation :
- 3
Money was never pot back into my account
DANIEL G | Expérience générale- Évaluation :
- 5
Na
Wilbert D | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
rendell M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gus M | Expérience générale- Évaluation :
- 2
The other owners were great to do business with. The new ones I will never come back they cost me hundreds of dollars.
Dawn G | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Ernie M | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
robert m | Expérience générale- Évaluation :
- 5
Shirley was amazing and so helpful.
ATLANTA W | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
diana n | Expérience générale- Évaluation :
- 5
Had my storage unit for over 7 years and never experienced an issue. Facility always clean and well kept. My unit was free from insects or rodents.
JEFFERY L | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KENIA K | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Teata T | Premières impressions- Évaluation :
- 3
Everything was great, Anitra helped with my rental reservation as well as getting set up with my unit. The reason for 3 stars and not 5 is because later that night after moving all day I came to the storage to load my things in. I loaded up the elevator and went up to find my unit and I discovered my storage unit that I just rented had someone else's personal lock still on it. So I had to load the elevator back up take everything back downstairs and leave my things in a Uhaul all night.
shamayia L | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shana R | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
SUSAN E | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles W | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
JaQualeon R | Expérience générale- Évaluation :
- 3
N/a
La P | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shakira S | Expérience générale- Évaluation :
- 5
The person who did my registration didn't do it right so we weren't able to put things on the storage until the next morning
Veronica R | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
JENNIFER V | Expérience générale- Évaluation :
- 5
The only issue I had is when I moved out of the storage, they tried to charge my card because they thought I was still utilizing the space, it was quickly rectified. However, still very inconvenient.
Tamika M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Freddie W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DUNCAN M | Expérience générale- Évaluation :
- 5
The staff at UHAUL have ALWAYS gone above the call of duty to make sure everyone is treated with respect & accommodated. I LOVE this company.
kathy a | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
travon s | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
joseph m | Premières impressions- Évaluation :
- 3
The price is higher than I'd like
JOSEFA H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TYLER S | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NICOLE J | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KYLE C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
VERNON C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Deshawn S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Crystal D | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
FLOYD H | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JIMMY H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DANNY O | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MITCHELL F | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Roderick R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DONNA A | Expérience générale- Évaluation :
- 5
Thank you for your services.
Celia A | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Quintney E | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ernie M | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Schyler A | Expérience générale- Évaluation :
- 5
This is the great facility!!!. I've been doing business with this facility over 15yrs on and off. I still have another storage there! I closed out one of them this weekend. I truly want to give a great exemplary comment to the manager there Madelyn! I can't tell you in words how amazing she is and her crew! She has been an Angel in difficult times!! I'm sure she has for others too. Her and her staff truly care about their customers! They're always friendly eager to help and never have I had a bad experience their! Thank you for having such great employees!
KATHIE K | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
charlestta m | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chanice S | Expérience générale- Évaluation :
- 5
There were two tractor trailer rims there. I moved them to the side. Someone must have left them.
Eric W | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Abimbola A | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
DEVON A | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
karl t | Expérience générale- Évaluation :
- 5
I can't remember the lady's name that helped me, but she was super awesome. Something was wrong with the system but she worked through it anyways and made the best of the situation.
Wendi w | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mike L | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shonterrio K | Premières impressions- Évaluation :
- 5
Merci.
gustavo s | Expérience générale- Évaluation :
- 5
Maddie and her staff go above and beyond to help customers. I've seen it with others, not just myself. Great job, Maddie! Thank you for everything!
Glenn A | Expérience générale- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Melvin R | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Duntay R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles W | Expérience générale- Évaluation :
- 1
Todo estuvo muy bien hasta que estaba Sacando mis cosas cuando note que dos colchones que tenia ahi estaban mojados incluso Los tenia cubiertos porque eran nuevos hable para hacer El reclamo hace Mas de 20 dias y no me an hablado para atras de nada Sirvio que pagara 220 AL mes para nada son unos mentirosos no ayuda en nada tener aseguranza..
Leonardo H | Expérience générale- Évaluation :
- 5
The staff was very friendly and professional. The young man that assisted me was exceptionally helpful- he deserves a raise!
Esther M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Maria M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jada M | Expérience générale- Évaluation :
- 3
I am not happy because I was charged for July and I moved out on June 30, 2022.
ADEMOLA A | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jairo G | Premières impressions- Évaluation :
- 3
We had rats in our unit that ruined all our stuff Had to throw away half of it there was mice dried up all over our stuff dead mice in our clothes so over all no I would not Recommend to my friends
HUMBERTO M | Expérience générale- Évaluation :
- 4
I understand that every facility is different and it was also my fault for going when help was unavailable, but the instructions to get inside were not clear. I didn't know that I had to enter my code twice. On keypads located less than 50 steps away from each other no less. I would add those steps to the move in email. Other than that the facility was clean and move in was easy.
Zynecia P | Online Move In- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
CONNIE M | Premières impressions- Évaluation :
- 5
Clean storage unit
Melody G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tim M | Expérience générale- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Sufyan H | Expérience générale- Évaluation :
- 5
Awesome staff!!!! ranking in the ultimate category with me in service.
Libby L | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Reuben M | Expérience générale- Évaluation :
- 5
The staff was wonderful with a welcoming environment. The process was smooth from beginning to end.
Davis C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Vanessa E | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Pamela G | Expérience générale- Évaluation :
- 1
Inexperience employees made the entire process time consuming and costly. The same people handling the storage units also handles the trucks. I was late a couple of times on storage and I don't excuses my actions but you charge $35 amount late fee .And will call 2 and 3 times a day for money. It was a bad experience, I'll never use your storage again. Shirley Richards ex customer.
SHIRLEY R | Expérience générale- Évaluation :
- 5
Would use again. Staff is friendly and very helpful.
laura S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BRYAN K | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BRYAN K | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
LARONDA A | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Shakira S | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
WARREN J | Expérience générale- Évaluation :
- 5
She went out her way to show the storage. Great job
TONIA C | Premières impressions- Évaluation :
- 5
I have experienced a great deal of anxiety over this unexpected move. The staff and management at the I20 location are phenomenal. They helped me identify the proper storage unit and the right size truck for my move. They had everything needed for packing, it's a one stop shop! I highly recommend this location to anyone in a transitional state. Pam A.
Pamela A | Premières impressions- Évaluation :
- 3
Turned in my storage that same day the charge went through and the manager said i couldnt get my money back for the next month so i paid for an extra month that i dont even need.
Collin T | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Sharlene C | Expérience générale- Évaluation :
- 3
No comment
DONALD A | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rivel H | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
paul s | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Brittanye C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dawn H | Expérience générale- Évaluation :
- 5
Very impressed
Arthur O | Premières impressions- Évaluation :
- 5
The team at this location was really 👍 nice
ennise s | Premières impressions- Évaluation :
- 3
The cashiers were knowledgeable and helpful answering all of my questions. While your lot attendant was aggressive borderline threatening on a issue of our rental space being rented to another customer while we were moving in.Gave the attendant my paperwork and never received it back that was resolved while I was waiting in line losing valuable work time as the facility would be closing down shortly.
WARREN J | Premières impressions- Évaluation :
- 5
Very appreciative U-Haul Storage is awesome have never let me down always there in a time of need way2go your business is appreciated thanks from my heart
Christine P | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Daisy M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Theresa F | Premières impressions- Évaluation :
- 5
Thanks To Madelaine and Wonderful U-Haul Team Members For Making Our U-Haul Moving And Storage Experience The Best !!
Carlita D | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
DARREN D | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Mitchell W | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Paul P | Expérience générale- Évaluation :
- 5
Only issue no one told me that the locker had been inspected and we could leave.I had to ask. Small thing compared to overall experience. Also disappointed I paid for the full month of January ( Dec.28) without a refund when I moved out 5 days later.
Paula F | Expérience générale- Évaluation :
- 5
Very pleased.......
Darlene F | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
carolyn g | Expérience générale- Évaluation :
- 5
It was a convenient location, climate controlled and safe.
Leslie V | Expérience générale- Évaluation :
- 5
Staff, and everyone was very friendly.
SAMANTHA W | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Robert G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TAIWO A | Expérience générale- Évaluation :
- 5
Everyone was accommodating and friendly.
DWAYNE E | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DWAYNE E | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brittany M | Expérience générale- Évaluation :
- 5
The facility was always secure and clean. We've had are items here for seven years and only wish we could find storage near this quality at our new place in Alabama.
MIKE K | Expérience générale- Évaluation :
- 5
Great help, quick service flexibility
Amadou S | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Pamela H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TANEKA R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Elliott R | Expérience générale- Évaluation :
- 5
Respectful, organized, and made me feel comfortable being there. That's a great quality to have with storage renting. Good work.
Brandon S | Premières impressions- Évaluation :
- 3
I just wish that my unit was more bigger and a better unit but it’s not so it will just have to do for now.
Melvin R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles L | Premières impressions- Évaluation :
- 5
I wad very happy with the way I was handled at usual The Manger Mattie was very helpful when I had problems. A ONE service.
Aminda M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
bobby b | Expérience générale- Évaluation :
- 5
The key is friendly and knowledgeable staff. This location has strong management and excellent, outgoing staff.
Daniel W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gene C | Expérience générale- Évaluation :
- 5
I really enjoyed having my 5th wheel there , very clean and we'll maintained !!
Clarence A | Expérience générale- Évaluation :
- 4
Outside of the multuple calls texts and emails they Rock I've been a long time customer at this location
David B | Expérience générale- Évaluation :
- 4
The only issue was that they let Pods park near the storage entrance which took a parking space.
EVA R | Expérience générale- Évaluation :
- 5
Maddy was very helpful and knowledgable about sizes and pricing for each rental unit. She took the time to discuss what I needed to store ,climate controlled or non controlled .and the right rental agreement/ size/price for my needs and the process was made so easy by her. Thank you UHaul Team!
Robert D | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
CINDI B | Premières impressions- Évaluation :
- 5
I had a good experience being that was my first time coming to that location I want to thank all those who help it was four people but the 2 names I remember was lupita an Dustin The other 2 was a young lady who just started an another young lady with blonde highlights who look Hispanic they all dis a great job with assisting me
Davion R | Premières impressions- Évaluation :
- 5
I enjoy having my stuff at u-haul cuz my stuff is safe and well took in care of even if there's an issue u-haul works it out
Aminda M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gene C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ura M | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
WANDA L | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Alfred H | Expérience générale- Évaluation :
- 5
This was the Best storage that I have rented and Yes I would recommend this as the BEST
VANESSA S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
jason m | Premières impressions- Évaluation :
- 1
I wouldn't have rated it poor but they will not pro rate the monthly rate after check out. $99,95 paid on the 18th. Moved out the 23rd & nothing refunded back. I will never use this facility again for that reason
Ronny P | Expérience générale- Évaluation :
- 5
All the staff was helpful and courteous. Maddie was super helpful and very kind through my entire stay. Thank you for Maddie.
shereen t | Expérience générale- Évaluation :
- 5
Amazing customer service. Upon arrival I was greeted with a warm welcome. Madelaine Mchugh assisted me in finding the perfect space for my trailer. What can I say. She's a rock star. A literal earth angel walking amongst us sinners. Overall great experience. Would highly recommend. Great location and better staff.
Joe A | Premières impressions- Évaluation :
- 5
Thanks for a safe clean and friendly service and storage place keep up the good work.
RUBEN R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Erika N | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Walter G | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KEITH B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brenda P | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Glorian G | Premières impressions- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Carla T | Expérience générale- Évaluation :
- 5
All of the staff friendly and helpful! Great Customer Service.
Jereshia M | Premières impressions- Évaluation :
- 5
Location provided great customer service and all employees were consistently helpful!
Deklon S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ZENITH J | Online Move In- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Prince C | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Robert G | Premières impressions- Évaluation :
- 5
The facility was well-maintained the staff was all good people thank you
SOLOMON R | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Cheryl H | Premières impressions- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Donovan K | Premières impressions- Évaluation :
- 5
Thankful for the staff, very friendly and helpful
Milton E | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
niieya C | Expérience générale- Évaluation :
- 5
Uhaul is the best! I was in a serious situation of losing my storage unit and the GM Manger and a wonderful lady by the name of Madalyne Rue was a God send because they made a way for me to keep my storage and worked out my issues and payments. I was so pleased with the patients they had with me and treating me with respect and understanding my situation. Thank you so much for having employees like them it really makes a difference and gives people hope!
Bianca J | Expérience générale- Évaluation :
- 5
They went above and beyond to make sure I got what I needed. Thank you - s
Shelly H | Expérience générale- Évaluation :
- 5
Thank you for your excellent customer service and facility upkeep.
Gail J | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TAIWO A | Premières impressions- Évaluation :
- 5
The general manager has an amazing attitude and great to speak to. The workers are also great (the morning crew) Madison went above and beyond ..
jorge H | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Meoshea J | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
johnny w | Expérience générale- Évaluation :
- 3
Unfortunately the elevators are not working and they didn't have a eta as to when. My unit is on the second floor. But no discount was given for the inconvenience of not being able to use elevator.
KATHIE K | Premières impressions- Évaluation :
- 4
I feel that if you vacate the storage unit early that you should get that pro-rate back. Also there should be more parking for loading up at the dock.
Viviana W | Expérience générale- Évaluation :
- 5
Buy buena
ALVARO G | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Romana F | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kortni M | Expérience générale- Évaluation :
- 5
They made an annoying situation relatively peaceful.
ANTOINETTE D | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
joe s | Premières impressions- Évaluation :
- 5
The staff was so accommodating and friendly. I will recommend and use again
laura S | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jorge H | Premières impressions- Évaluation :
- 5
This location had everything I needed and the process was swift in and out! The staff was always courteous and gave service with a smile! I would definitely recommend this place to anyone needing storage, packing supplies or Uhaul transportation!
Rozlyn E | Expérience générale- Évaluation :
- 5
Very friendly staff and the manager was very helpful and polite!
Joseph V | Premières impressions- Évaluation :
- 1
While I will say the staff did their best to accommodate us so we can get the requested storage size, when we got there the size was not available. We were told that it was first come serve basis. We agree to take whatever that was available. However, as we started unloading staff, it was disappointing that the supervisor on the shift was orchestrating a scheme to steal clients's items. They stated they thought the items were left behind, meanwhile we saw one lady who was not in uhaul uniform opening clients boxes and bags, and then the supervisor allowed her to pack in her car. The supervisor needs to be fired. You can call me for more information. Because we witnessed this, we cancel our reservation.
Essi H | Premières impressions- Évaluation :
- 5
Madeleine was OUTSTANDING! Hopefully she's in a managerial position because she possesses strong leadership/problem solving skills!
FRANCES D | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Craig J | Expérience générale- Évaluation :
- 1
The office did not have my reservation. I showed them my confirmation on my phone and the guy helping the girl stated he didn't have any reservation in their computer. They could not offer what we had reserved so we had to take a smaller unit that did not hold all of our items. Very disappointed!
David S | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DANIEL G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
krystal a | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
KEITCHA J | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Andrew H | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JAMES B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alex D | Expérience générale- Évaluation :
- 5
Mag and the staff were amazing, hence why I rented a storage from here. I would recommend this to anyone looking for any type of rental!
JUAN M | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
zenobia a | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lauren C | Expérience générale- Évaluation :
- 1
While customer service on the phone was fantastic, the actual results were beyond unsatisfactory. I can with great confidence say that the lack of accuracy of the statements, and the running around I had to due in the truck for 3 extra days due to those inaccuracies, and the inconveniences I experienced having to deal with these things during my work week, make this by far the worst customer experience I can remember.
COLLIER J | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Romana F | Premières impressions- Évaluation :
- 4
Great people to work, with friendly
SAMMIE A | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
La J | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
FRANCES D | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Craig J | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Melvin R | Expérience générale- Évaluation :
- 5
Maddie was exemplary in her customer service. She was cordial, patient and compassionate. She is the reason I chose the unit at her location.
shereen t | Premières impressions- Évaluation :
- 5
Great!!
Deron F | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ADAM H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CALVIN L | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kenneth T | Expérience générale- Évaluation :
- 5
Thanks
AVI G | Expérience générale- Évaluation :
- 5
Great service friendly and quick, I'm going back just to talk to the helpful employee's. Climate controlled and clean. Awesome location.
William S | Premières impressions- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Tyra S | Online Move In- Évaluation :
- 1
To high far as price
DONNA B | Expérience générale- Évaluation :
- 5
Amazing service thanks Uhual Team *****
Sonny K | Expérience générale- Évaluation :
- 5
Professional and friendly Good job🌷👍
AVI G | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Mario G | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
CHRISTOPHER H | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
roy b | Premières impressions- Évaluation :
- 4
The only issue I have is that you lock up the unit if you’re only a couple of days late.
PARNELL C | Expérience générale- Évaluation :
- 4
Very happy with the cleaness of the building. But not too happy with lighting inside the storage, when I am inside the storage room. The space is great also
CLARISSA M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Clarissa O | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ronny P | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tavish B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David H | Premières impressions- Évaluation :
- 4
No complaints. Always professional
Melody G | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DeAnthony D | Expérience générale- Évaluation :
- 3
Had trouble with u-haul charges . I had a reservation for around 435 dollars are around that. When I went to pick it up the man that was there said I had no reservation and he added 300 dollars more. After fighting with him he gave me 100 dollars cash and told me that the company will reimburse the other 200 and all I got was 90 dollars. My name is Patsy I paid for this u-haul and Shanna Gregory drive me to Arlington. I am still out of 100 dollars . Your staff in Lubbock on 34 st. need more training .The staff in Arlington was Ok.
SHAUNA G | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JAMES B | Premières impressions- Évaluation :
- 5
No complaints, the reason I moved out because I found a better rate for a 10x10 at another storage facility nearby.
Brian B | Expérience générale- Évaluation :
- 1
Was not advised of drop Off fee.. was told I don’t not refuel When I went to Exxon before drop off..the representative continues to argue with me...toll $32.. I will dispute..
LaTisha M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alexander L | Expérience générale- Évaluation :
- 5
Best Customer Service, convenient and ver clean
Frances C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Patrick G | Premières impressions- Évaluation :
- 5
this location was great well maintained and safe and secure
Sandra S | Expérience générale- Évaluation :
- 5
This was the most seamless process I've ever had at any storage facility! I appreciate all the help and truly thank the staff for taking pride in doing such a great job!
Rozlyn E | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Shelly M | Premières impressions- Évaluation :
- 5
The entire staff that I had dealt with was very courteous friendly and very helpful thank you to all it made my moving experience to Texas better
Ricky M | Expérience générale- Évaluation :
- 5
Ready to go in less than 2 hours! Amazing! Never had to go to the counter. Love it!
Annissa B | Online Move In- Évaluation :
- 5
Great!
jason g | Expérience générale- Évaluation :
- 5
Best uhaul facility I ever encounter and am glad I was a customer there.
BRIAN L | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Fernando R | Expérience générale- Évaluation :
- 5
Mark and his crew are very Knowledgeable in the u-haul business and are decent to have conversations with I give them all an A+
Ken M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Josey E | Online Move In- Évaluation :
- 1
The worst experience I've ever had to encounter for an organization this big. They start off by charging my card over $500 withhout calling or letting me know after only having the truck for three days. They gave me a truck with a gas leak. I wouldn't take that truck they gave me a truck with roaches. They did not refund the deposit for the first truck or the second truck added a deposit for the third truck which was the original truck with a gas leak. You heard that right they gave me back the original truck with the gas leak then charge me a third deposit. This all started on Wednesday. We did not take actual possession I will truck fully till Thursday the 12th. Saturday of that same week they charged my card an additional $500. We were in constant contact with Uhaul customer service and location letting them know because of our work schedule mixup with bad trucks we need extensions on the time. We also let them know that the truck was full of our belongings that we could not unload the truck since they gave us the wrong storage not the largest one that we asked for. Once we got the larger storage on the 14th we unload the first load. Where we got back to unload the second load we saw we had no storage lights. So we park the truck again in the Home Depot parking lot on 360 a couple miles away.We had the truck for seven days when we should've only had it for two Well because of all the mess ups no lights in our storage we had her for seven days. The location of my storage told corporate office that we had the ruck for two weeks not seven days. So I was not getting any refund for the Over $500 I have been charged. The high charge I was told was also an estimation of the miles I had driven. The truck was probably driven 30 miles the whole time we had the truck at $.99 a mile. Storage issue: I had a storage that you could drive a U-Haul truck into. I begs for lights so I could do what I need to do from November up until March when I was asked to leave. I was asked to leave because the manager cut off my lock on March 11 illegally cut off my lock by cutting into their housing for my lock Leaving sharp metal where I cut my fingers several times. I was never informed a reason why until I got there and the reason why was a look at the lightbulb problem. Resolution: I was told by upper management since they couldn't satisfy my needs I had to be out in less than 48 hours or everything I had in my storage would belong to them. Believe it or not there's more to the story of my treatment at this location being laughed at when they thought that I might have Covid 13 and the list goes on and on of how I was miss treated. This location changed my life are the worst in many ways and Mark the manager still has his job. As for me I'm still trying to financially recover from the mess Uhaul has caused me. Turning my life upside down and inside out. Please be aware of the 360 and I 20 location do not rent trucks from there do not ring storage is from there as long as Mark is the manager of that location. The man is too incompetent to even tie his own shoes.
Donavan M | Expérience générale- Évaluation :
- 5
Very satisfied with the service and facility. Merci
Mari D | Expérience générale- Évaluation :
- 5
Love the location here in Grand Prairie, Texas off Interstate 20. Always customer services environment.
COREY D | Premières impressions- Évaluation :
- 5
The artic blast Valentine's week hit us hard with a lot of pipes broken in our home. We had to clean out the whole house to have all the floors redone and walls just about every part of our house was affected so u-haul has been a life saver for us. Thank you C. Charles
cheryl c | Premières impressions- Évaluation :
- 4
Lot of the dock parking was taken.
Rashawn C | Premières impressions- Évaluation :
- 5
Excellent customer service, efficient, thorough, knowledgeable
shannon G | Premières impressions- Évaluation :
- 5
Door is a little broken, won’t stay up and left side is out of track.
chad w | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
patricia o | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DANIEL E | Expérience générale- Évaluation :
- 5
Thanks for your business
dewain b | Expérience générale- Évaluation :
- 5
Staff was beyond helpful, friendly and accommodating. Made the transition easy from start to finish!
corenda k | Premières impressions- Évaluation :
- 5
I appreciate your friendliness and professionalism
Meoshea J | Premières impressions- Évaluation :
- 3
Darin failed to inform me that after hour if the sliding doors are lock you could use the other door which I found by walking past it heading to front of the building
diana n | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tavish B | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
THOMAS S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William M | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
diversified p | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CINDY D | Premières impressions- Évaluation :
- 5
The person who helped me was awesome. She really knows what she's doing. Wish I could remember the name, but I'm pretty sure you can find it.
RONVIS H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James H | Expérience générale- Évaluation :
- 3
The employees were very friendly and helpful. The only complaint I have is that I wasn't contacted when a storm blew the roof off. It wasn't until I went to move out and found antiques with water damage. Thank God I had the insurance!! GET THE INSURANCE, IT'S WORTH IT!!
kristina m | Expérience générale- Évaluation :
- 5
Thank u so much for helping me in a time of need...
christopher m | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charlene N | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
THOMAS S | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LARRY D | Expérience générale- Évaluation :
- 5
Very satisfying
Rojelio M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
kenneth j | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
joan l | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LATRINA Y | Expérience générale- Évaluation :
- 4
My only issues was not having access to a public garbage area. At times it was better to dispose of some things in the storage units.
Debbie S | Expérience générale- Évaluation :
- 5
The flatbed dolly's helped moving.
Sharon B | Expérience générale- Évaluation :
- 5
Kita (I believe that was her name) is so inviting! She treated me like family. She's the type of person that should be the face of the company. I wish her nothing but the best!
Andrea A | Premières impressions- Évaluation :
- 3
Way too expensive and service is not that good U are there for the customer Not the customer to serve u
Jose L | Expérience générale- Évaluation :
- 5
Friendly and helpful staff!
alan d | Expérience générale- Évaluation :
- 5
Facility is super clean and the staff are wonderful. Well worth the price and access.
Emma C | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Armando G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SANDRA L | Premières impressions- Évaluation :
- 5
I had a Pleasant Experience! God Bless y’all
Josphine A | Expérience générale- Évaluation :
- 5
Derick what above and beyond in helping me with the truck and storage. I didn't have enough room to move all my things in. What he did was went the distance in making sure me and family was taking care of, thank you for everything.
TONIA C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ericka N | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Denise D | Expérience générale- Évaluation :
- 5
The UHAUL Staff Representative was very knowledgeable of his job and helpful. The Grand Prairie 1-20/360 Staff displayed and practice excellent COVID-19 safety and overall fast services rendered. Excellent service 5 star Customer Satisfaction. Thank you. I will continue telling others.
Denise D | Premières impressions- Évaluation :
- 5
Mark legault, manager has been absolutely a breath of fresh air! He corrected uhaul booking issues, booked a different unit and adjusted the price so we could get unloaded and stay on time. He is someone everyone should strive to be! Thank you so much for all your dedication and smiling personality!
Morgan K | Premières impressions- Évaluation :
- 5
Prices could be lower
joan l | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BONNIE C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Martin R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
debra h | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Denise D | Premières impressions- Évaluation :
- 4
Only issue is the roof caving in and some of my things getting damaged. Glad I have the insurance. But U-Haul stepped in and moved our things to the Pioneer and 360 location as quickly as possible. We still need to go through our belongings to see what's what. But so far so good regarding the action took to move our things.
LAWINTHIA A | Expérience générale- Évaluation :
- 1
The staff was limited on how they could help , because of the situation this location is in! It's very unfortunate that the building was in such poor shape without us knowing ! Had we know this building has had future problems and was barely patched up only to have more problems when it rained I would have NEVER stored my valuables here! There really needs to be more then one elevator! I Due to the lack of attention the owner has put into his building ! I received a texted my unit has water damage ! I went moved a few things to my second dry unit and thankfully I did our my 82 in and my 55 inch TVs would have been ruined !! And I moved my pictures which some of them got wet and ruined and I can replace a tv but not priceless memories of pictures I can't get back !!! I went the next day and they cut my lock and changed it without telling me which means they were in my unit without my knowledge! Had I not gone by to tell them about the leak they I would have never know that they were about to unload my unit with people they found on Craigslist and moved all my large storage unit into small portable crates that who know how it would have been stored and who knows if they would have all been kept together or have my stuff would have been lost ! It looked super unorganized and it was complete chaos!!! The owner cussed at me when he was talking to me ! I went to my car and cried because I didn't know what to do ! So I was forced to miss work and loose money !!!!! Pray someone could help me ! I had to pay to rent a uhaul which I should be credited for !!!!!! They assigned 3 people to help me load the uhaul well they didn't tie anything down and I might as well threw my stuff away because it all fell over and cracked and scratched up my dressers and computer desks, broken frames and mirror ! This was such a horrible expensive experience!!!!! I will never use this company again!!! I do want to let whoever know during this whole horrific event not one person wore a mask or social distancing!!! No hand sanitizer or Lysol spray !!! This was handled very poorly ! Unfortunately I had some items with mold from the water I had to throw away also! My storage unit wasn't the worst there were tons of other people that had to throw all their stuff away !!!! This wasn't the first time this storage place has had something like this I heard !!!
MICHELLE H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tahara E | Expérience générale- Évaluation :
- 2
Six plus years of having a storage space there, every time I went into the office I had to deal with someone that had poor customer service skills. Rude people that won't even greet a customer until they feel like it. There are videos on youtube to teach you good customer service skills. You can also go to Chik Fil A and see how customers get treated with respect. Simple retail transaction like buying a box or a roll of tape would take 15 minutes. Plenty of negative reviews on Google, but you dont care to change. And tell that lady not to call me anymore. She doesn't even identify herself or the purpose of her call. She just says: "Hello Mr Patrick, how you doin today?" like I'm some kind of ten year old that is supposed to take time out of my busy day to figure out who it is and tell her how my day is going, satisfy her curiosity. The custodians in the storage were nice though. The only reason I stayed was because I felt they were keeping a close eye on things. Don't bother me anymore. I was tired of dealing with you people a long time ago.
PATRICK H | Expérience générale- Évaluation :
- 2
I gave a below average only because of the customer service personal. She acted like I was supposed to know what she is talking about. For example, she asked for my renter's insurance, I said I will have to bring it back. At the end of the transaction, I looked at her asking, "how do I get to my storage unit?" They are not very professional and I almost went to another facility.
Wendi G | Premières impressions- Évaluation :
- 5
The facility is the BEST!!!!
Ruben C | Expérience générale- Évaluation :
- 5
I really thank you guys for helping me and my family!! God Bless😇
VEORA V | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHRIS S | Expérience générale- Évaluation :
- 2
The office staff was very rude and hostile every time I dealt with them. There is no excuse for their poor manners. Poorly trained and hostile. I moving my stored goods to another NON UHAUL storage facility where the office people have manners and are respectful to the customers. The custodians do a good job taking care of the actual storage area. They were always polite.
PATRICK H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
adria g | Expérience générale- Évaluation :
- 5
Had difficulty checking in truck on after hours website, however one of the employees was able to assist me by n texting his boss informing him of the issue which made the experience great
Armando G | Premières impressions- Évaluation :
- 5
Love all smiling faces 🙂
Marilyn M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sasha E | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tony S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Yasmin B | Online Move In- Évaluation :
- 4
We ended up leaving our storage longer than expected when our overseas assignment was extended. It worked well and we're grateful for the attention we received from the staff. Merci.
DANIEL B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RENEE D | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Neil A | Premières impressions- Évaluation :
- 4
Overall very good. Downside for me: 1. Cost 2. Alarms sound when they shouldn’t frequently. 3. Need trash bins / dumpsters
PATRICK M | Expérience générale- Évaluation :
- 5
A little bit expensive but Great experience!! Thanks.
Marlene C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Prinmma E | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sarah R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BRYAN D | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kameron H | Expérience générale- Évaluation :
- 5
The manager Mark was very helpful and funny. A very good welcome and people person. I was in and out in minutes. Location is very good for me. Close to my job and home. Very clean facility.
robbie b | Premières impressions- Évaluation :
- 5
This review is from me and my emotional support dog Rex, Chelsea greeted us with a smile and handled everything in a professional manner, I actually ended up keeping the truck longer and got a storage room as well. Also looks like Mark the GM is leading by example, everyone was quick on there feet. Just an awesome experience.
ISMAIL N | Premières impressions- Évaluation :
- 3
The storage itself is very good and other staff members are good. But the manager, that lady is horrible. She needs to go for customer relationship training. She was mean and terrible. Yelling and screaming at every approach. Not only to me. Even when i was not there, she did the same to my sister. She is just NOT CUSTOMER FRIENDLY. SHE WILL DRIVE PEOPLE AWAY FROM THAT BRANCH.
janet a | Expérience générale- Évaluation :
- 5
Mark was very helpful, he and his staff provided excellent service.
Theodore D | Expérience générale- Évaluation :
- 5
Thank you so much!!!!
SHARON W | Expérience générale- Évaluation :
- 5
Mark was extremely helpful in my situation.
Theodore D | Premières impressions- Évaluation :
- 5
Keep doing a great job!
Tonya S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stephen H | Premières impressions- Évaluation :
- 1
The customer service that was given was unprofessional snd the lack of respect given to us as customers. Filed a formal dispute with Uhaul. We received comments from other staff members that this form of disrespect is often given at this location and management continues to allow such behavior.
Daffeny J | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jacquelyn S | Expérience générale- Évaluation :
- 5
The staff was extremely helpful and friendly.
LEISHA M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael G | Expérience générale- Évaluation :
- 5
We come every year to use your facility. It has always been a great experience. See you next year.
Girl s | Expérience générale- Évaluation :
- 2
Was overcharged and was never sent an email or te t to check equipment in after hours so was charged a 20 fee. Just had a bad e experience overall
Cynthia C | Premières impressions- Évaluation :
- 4
Store manager was extremely helpful!!
James W | Premières impressions- Évaluation :
- 5
Amazing staff. Moving can be so stressful and they were able to give me an easy process for a truck and storage rental. Also, it was closing time and they were very patient.
Zakiya W | Premières impressions- Évaluation :
- 5
That was the BEST experience I have had from UHAUL or customer service in a while! I was please with EVERY single employee at this location! Gave them ALL a raise even the janitor was amazing!!!!
Vicki R | Premières impressions- Évaluation :
- 5
Used this facility for years. Absolutely no issues of any kind.
GERARD M | Expérience générale- Évaluation :
- 5
Manager has been very helpful
patricia e | Premières impressions- Évaluation :
- 5
parking spaces not good
Cheryl R | Expérience générale- Évaluation :
- 5
the best storage site around
jaquan c | Expérience générale- Évaluation :
- 5
They went above and beyond.
dan r | Premières impressions- Évaluation :
- 5
Very nice experience.
Michael G | Premières impressions- Évaluation :
- 5
I was very pleased with the storage units, staff and the price was reasonable. I needed to cut back and clean out many of my daughters things since she is now deceased.
Jerry H | Expérience générale- Évaluation :
- 5
I liked the fact that strong was very clean staff made sure you were taking care of I’d definitely refer friends an family thank you
KIMBERELY P | Expérience générale- Évaluation :
- 5
I'd use them again!
Desiree T | Expérience générale- Évaluation :
- 5
Staff is "THE BEST EVER".
Rhonda B | Expérience générale- Évaluation :
- 5
Great service and location.
fausto j | Expérience générale- Évaluation :
- 5
Hello It Was Just 1 Lady I Didn’t Understand Why She Was So Rude But I Didn’t Get Her Name But Everyone Was Great.
Kaye S | Expérience générale- Évaluation :
- 2
I could never get a person on the phone & always a line at the facility. And when you had a problem with your unit I could not get anyone to address the problem or issue; Tia Campbell never called me
paul w | Expérience générale- Évaluation :
- 5
Great Experience, everyone was helpful
david B | Expérience générale- Évaluation :
- 5
Great service and easy access. Will definitely use again.
BETTY W | Expérience générale- Évaluation :
- 1
I could not get in the storage with a trailer full because my 24 hour access was denied. UHaul better void my contract and refund my trailer which was wasted. Couldn't move in because ACCESS DENIED.
Danniel M | Premières impressions- Évaluation :
- 4
Clean facility, staff is not the best at customer service. I was told upon move-in that I would get a free truck- never got it. Also told I had 24 hr access when I moved in, but was charged extra.
richmond f | Expérience générale- Évaluation :
- 5
I was more than pleased with the results of doing business with you The employees were exceptional
Shirlie I | Premières impressions- Évaluation :
- 5
hard working group!
phil w | Expérience générale- Évaluation :
- 5
Great customer service from every employee I encounter.
Judy A | Premières impressions- Évaluation :
- 5
Great customer service and I would highly recommend this facility.
Leisha M | Premières impressions- Évaluation :
- 5
Very professional! Uhaul made my move and storage experience so easy from start to finish!
Kacy T | Premières impressions- Évaluation :
- 5
Excellent customer service! After just driven from Virginia to Texas in a 26 footer & 6 x 12 trailer in tow; very accommodating in helping me drop off all equipment with them & got 2 storage units!
JB M | Premières impressions- Évaluation :
- 5
it was a pleasurable experience i will be back.
joana g | Expérience générale- Évaluation :
- 1
I moved all of my things out of the storage so that I could put some other things in the unit. I essentially got kicked out of a storage unit, because I emptied it out to put more stuff in.
Stephanie B | Expérience générale- Évaluation :
- 5
Excellent service
Melody G | Expérience générale- Évaluation :
- 1
if they want me to tell the truth good! Is the worst thing in store you pay for a service of 24 hrs.and it does not work then? what is the point they think I rent it or need one 24 hrs for fun the g
Rafael C | Expérience générale- Évaluation :
- 3
Aucun
Lillian C | Expérience générale- Évaluation :
- 5
Great friendly staff
Danny D | Premières impressions- Évaluation :
- 4
The rental rate was too high
SUPORA A | Expérience générale- Évaluation :
- 1
I have been out of the specific storage unit since ce the beginning of October 2018 I explained to 24 different CS representatives who were too dumb to communicate The ABSOLUTELY WORSE EXPERIENCE
Pamela S | Expérience générale- Évaluation :
- 5
Friendly and most helpful
Melody G | Premières impressions- Évaluation :
- 1
There is no security!! My RV was broken into twice!! This last time I wasn't even extended the courtesy of having a staff member present when the police arrived. The manager never seems to be on site.
ANNETTE T | Expérience générale- Évaluation :
- 5
Very greatful for the services provided.
willie M | Expérience générale- Évaluation :
- 5
I would definitely go with this U haul company again..
Preston D | Expérience générale- Évaluation :
- 5
Clean and well kept
kevin s | Expérience générale- Évaluation :
- 5
Excellent
Alicia P | Expérience générale- Évaluation :
- 5
No complaints
ROBIN P | Expérience générale- Évaluation :
- 5
My mother and I are turning customers to U-haul and have always been satisfied! I live much closer to other locations now but will still come back to GP because of the good service :)
Heidi W | Premières impressions- Évaluation :
- 5
The staff was amazing, if there was an issue with my storage I would be immediately contacted and informed. The entire area was clean. Great place to put your things for storage
Chenille D | Expérience générale- Évaluation :
- 5
excellent service
phil w | Premières impressions- Évaluation :
- 5
What I most appreciated that U-Haul Moving & Storage always did was when I made a payment for my storage unit 0109 they always made it a point to send me a statement in the mail that payment was made.
cheree b | Expérience générale- Évaluation :
- 5
Caring for customers needs is important the staff was patient kind courteous hospitable friendly n fast . I thank management n staff of all these needs. Sincerely Mr.Joey Pulsipher
Joey p | Expérience générale- Évaluation :
- 5
Everyone there was awesome!
sabrina M | Expérience générale- Évaluation :
- 5
Only one note regarding communication, please answer the phone or implement text messaging of some kind.
Veronica C | Expérience générale- Évaluation :
- 5
Wonderful Experience
Rhonda B | Premières impressions- Évaluation :
- 5
I love the staff
melissa s | Expérience générale- Évaluation :
- 5
Nothing further
Antonio C | Premières impressions- Évaluation :
- 5
I worked with Mark. He provided outstanding customer service and figured out a way to get me what I needed without being pushy. The building and grounds were unbelievably clean.
CHARLES T | Premières impressions- Évaluation :
- 5
Merci
chandra a | Expérience générale- Évaluation :
- 2
I've delivered several packages to this location and they could not locate any of them. I called in numerous times to have someone call back or email and they never followed up.
PHILLIP L | Expérience générale- Évaluation :
- 5
Claudia was extremely helpful, and I can't say enough good things about the service provided by Mark LeGault. Mark went above and beyond to help me get everything resolved. Merci.
SHERMEEN V | Expérience générale- Évaluation :
- 5
THIS FACILITY WAS VERY CLEAN AND SECURE WASENT WORRIED ABOUT MY STUFF AT ALL THANKS
LOUIS G | Expérience générale- Évaluation :
- 5
The service was great! The employee who I dealt with (Kenya?) was very helpful and helped to make it go very smoothly. It's refreshing to deal with someone like her who cares about the customer.
Kerry H | Réservation- Évaluation :
- 2
Poor customer service asked once to remove my freightliner truck when there were 5 others parked and I asked that very question when I signed my lease. Also could not access facility during constructi
kevin r | Expérience générale- Évaluation :
- 3
My overall experience with this site was good, but there were a couple of times I was left inconvenienced when trying to move things out of my unit.
Inia D | Expérience générale- Évaluation :
- 5
I had two storage units there for over 5 years and my things were safe and secure. Great service!
MONICA J | Expérience générale- Évaluation :
- 5
Very clean no rodents or bugs I will always keep UHal storage unit on my list. Thanks for everything. Ms Lark
VICKIE L | Expérience générale- Évaluation :
- 3
Price increase what seemed like every few months with no real explanation as to why....I've never had storage facilities increase prices that often in the past.
ANTHONY R | Expérience générale- Évaluation :
- 4
s/o
lakisha j | Expérience générale- Évaluation :
- 4
Mice are a problem. I did not bring then, they are there.
KAREN P | Expérience générale- Évaluation :
- 2
The only elevator they had was down, on a Sunday, the last weekend of the month. You could use the stairs but the door closed behind you and you are stuck in the stairwell. Not convenient.
ashlyn b | Expérience générale- Évaluation :
- 1
I have emailed and called for the manager with no return call or email. My storage was mixed up with someone else's and I'm being charged for extra mileage when I should have been. I'm disappointed.
cassandra h | Réservation- Évaluation :
- 5
Mark was really helpful and kind
Stephanie S | Expérience générale- Évaluation :
- 5
The staff was very helpful and pleasant. When I needed to switch my storage unit, they switched it without any problems.
Kenya Q | Expérience générale- Évaluation :
- 5
Awesome crew
joseph g | Réservation- Évaluation :
- 1
My experience with my U-Haul and storage rental was not good at all. The truck drove horrible and I had problems w/ access getting into my storage.
INIA O | Réservation- Évaluation :
- 2
I had the worst time trying to get my payment straight. I never received and call or emails back from the manager when I was told they were contacted.
Ursula B | Expérience générale- Évaluation :
- 5
All the staff was nice and professional, I had no issues with the truck. Even though on my end I had to keep the truck an extra day, it was a smooth process. Excellent customer service.
Chenille D | Réservation- Évaluation :
- 5
THEY ARE THE BEST PLUS THE ONES ON DIVISION ST .ARINGTON TX.76012 I WILL ALWAYS USE THEM AND PAST THE WORDS ABOUT YOU ALL GOD BLESS YOU ALL AND COMPANY !!!!!!
laquette t | Réservation- Évaluation :
- 5
Great service..
Eric D | Expérience générale- Évaluation :
- 2
No how early you called, you can never get a agent from the store to answer the phone. Just some people answering the phone, bad service. Why can the actual service agent pickup the phone sometimes...
FREDRICKEA S | Expérience générale- Évaluation :
- 5
The staff was more than courteous, helpful, and professional. Will use this facility again if need be.
Mary F | Expérience générale- Évaluation :
- 5
This facility is extremely clean and was easily accessible for me for the time I needed a storage unit. I would highly recommend this U-Haul location for anyone that needs a storage unit.
Randolph S | Expérience générale- Évaluation :
- 3
I like to comment on what happen on June 25, 2018 when I picked up the truck that I made reservation by phone for 10' truck and find out there was not one available for one-way trip to Pennsylvania.
GUY D | Expérience générale- Évaluation :
- 5
All were helpful and professional thank you for Your curtesy.
Tim N | Expérience générale- Évaluation :
- 5
I was very pleased with renting a storage from this Uhaul location in Grand Prairie. Staff always friendly, easy access .to my unit. I really liked Mr. EDDIE he was always so pleasant. Merci
Michelle Y | Expérience généraleServices supplémentaires à cet emplacement
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