I say the equipment was well-maintained and overall it was, but there was an issue with the latch on the back of the truck, which I mentioned, and the staff person said their maintenance person had been told about the issue but wouldn't fix it. So their maintenance person gets a thumbs down! Otherwise, very nice staff and easy process to rent a truck.
Amanda JCustomer Reviews for U-Haul Moving & Storage at I-35 and Airport Blvd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All the employees at the site were very helpful and courteous. I will always go back to them for my rental needs if they have the equipment that I need.
JOSE G | Expérience généraleCy was very helpful throughout the process and with problems that came about.
Abby S | Online Move InI always had a great experience dealing with the staff at this U-Haul location , they were all way, helpful, friendly, and professional. I would recommend anyone to deal with this location.
JOSE G | Premières impressionsI needed my lick cut off. I was surprised Uhaul staff would not do it, but recommended an expensive lock smith. I went and brought a $5 hacksaw and took care of the job
Irby F | Expérience généraleOn 02/06/2014, Tuesday, I went to my storage unit to move out the last of my stuff. Upon driving through the security entrance, another car that was parked out front, pulled up behind me and tailgated his way into the facility. After packing some boxes into my auto, I went to the restroom and saw a homeless guy dressed very shabbily with a shopping cart full of his belongings inside the fence of the facility. I felt uncomfortable, because I thought that this was supposed to be a secure area, but he didn't bother me and pushed his cart along his way.
CHARLES F | Expérience généraleThe gentleman was extremely short tempered when giving directions or answering questions. Like I should have known which vehicle he wanted me to pull behind. Also I dropped the trailer off early and he was also short tempered when I was asking questions, like I was dumb or bothering him with questions. The two incidents were 5 hours apart so this was now related to any specific issues
Irby F | Premières impressionsThis location was very convenient for me and kept my stuff secure, however, every time I went into the office there was no one there. This happened 3 times over the course of 6 months I went into the office, having rented a truck or needing assistance and no one would be there, or came when I yelled or called the main phone line. They either need more staff members or need to put up a sign when they are not going to be behind the desk.
Rachel M | Expérience généraleAwesome!
Anita D | Expérience généraleI had scheduled for a move in on Friday but wasn't able to pick up the truck until the next day. We picked up the truck and got back to the U-haul place our storage had a lock on there so we could not get in, and then they switched me into another unit at closing time,so when we got to the storage unit it was very small and I couldn't put anything in there so they had closed and I was stuck in the parking lot with all my stuff in the truck and they were already closed and it wasn't anything I could do but leave my stuff overnight in the truck, this is the worst experience I ever had from Uhaul I'm not too sure about ever using this place again.
LATISHA S | Premières impressionsMy belongings were in storage at this facility for 20 months while I was building a small house. I rather dreaded getting them out of storage because of past experiences that weren't so good. However, as I rearrange furniture and unpack household goods, I find no damage attributable to their storage. Access was easy and the employees were pleasant and helpful. It was especially helpful to those who moved my belongings to have access to the rolling platforms that carried so much more than either an individual or a standard two-wheel dolly could carry. That made things both easier and faster!
Jan A | Expérience généraleI will be back. With confidence in the facility.
DERRICK K | Expérience généraleRickiesha is amazing !!
Joy Y | Expérience généraleS.O.
JAMES D | Premières impressionsI was a little disappointed when the Sunday morning hours were changed from 7am to 9am, as 7am is why I originally got my storage unit there to begin with. Rats and roaches were also a disappointment. :(
Tony C | Expérience généraleThe drive-thru is not clearly marked once you get between the buildings for the interior sets, there was essentially a traffic jam trying to get through and around to enter and exit. Not sure what's going on with the complimentary loading beds, but couldn't find them on a busy Saturday, I guess that would probably be why.
D'Arcy M | Online Move InPersonnel amical
daniel r | Online Move InTexting me every hour to write a review is extremely annoying.
FRANCINE P | Expérience généraleGreat Location! Well lit and secure. Clean space. I would definitely rent here again!
Cynthia M | Expérience généraleVery friendly and helpful staff !
Tracie J | Expérience généraleMy keys got locked upstairs because the elevator stopped working and the GM told me it was nothing she could do and she wasn't coming to help so she didn't know what to tell me so I had to call the fire dept to get in the building for me. I'll never use Uhaul again
brittany s | Expérience généraleI experience excellent customer service from the time I walked in until my move out. All staff was friendly and always eager and willing to assist and answer any questions I had. Great group of employees at this location.
Kiana S | Expérience généraleVery nice staff.
demetra l | Expérience généralevery good job
Manuel B | Expérience généraleVery good experience.
Ann O | Online Move InEric was very helpful moving in. He identified himself on the phone and in person.
LYNN L | Premières impressionsGentleman at counter was very understanding and helpful and accommodated my needs for storage space .He's awesome 💯 happy with your staff at your move in location..
NORMA H | Premières impressionsExcellent
Wendy B | Expérience généraleI was assigned the wrong size unit. I showed up and unloaded items up the elevator to the second floor to find I had been assigned a elevated locker space 4 plus feet off of the ground instead of the 5X5X5 unit I was sold by the agent. When I approached the front desk I was told (through the mail slot by the employee) it was time for them to close and I would need to load all my stuff up and return the next morning so they could try to straighten it out. Very dissatisfied with the service.
erica f | Premières impressionsRickeisha was so pleasant and helpful!! She's a great asset to your company. Thank you for having great staff in hand at her location!
TRINITI Y | Premières impressionsRickeisha Thompson ,a valuable asset to the company.
SOPHIA R | Expérience généraleS.O.
Michael R | Premières impressionsI'd like to say THANK YOU to the Staff!. EVERYONE was ALWAYS so professional, kind, patient, pleasant, knowledgeable and helpful. They ALWAYS made sure to reach out to me concerning my storage. They worked with me through my MANY trying times. I will miss the Staff greatly! Merci.❤️
KERSTIN Y | Expérience généraleThere were rodent droppings in my unit when I moved my stuff, and the walls of the unit were not very clean. I don't think I would have put my stuff here if we hadn't been in a rush to get it done. The temperature was 60 when I was moving my stuff, so I hope nothing got damaged by the freeze. Temperature control does not seem to work. I was willing to pay for this place as long as it was cheaper than other options, but when the price went up I had to go.
Margaret H | Expérience généraleStaff was very professional and knowledgeable.
Nancy M | Expérience généraleThanks Ms. Thompson
Cornell S | Premières impressionsPlease send the access code to my cell phone. The number is 737328-8628
Lisa A | Online Move InMy unit was tampered with over the summer and the staff was very unhelpful and confrontational.
ZACHARY W | Expérience généraleThe team at this location was absolutely amazing and helpful! I really appreciate how they treated me and my business while using U-Haul services.
Danny B | Expérience généraleThe employees were very helpful,knowledgeable and friendly
Kathy H | Premières impressionsThe access hours were extremely inconvenient the sign literally says 24/7 and the sometimes at 5pm the gate wouldn't open. My unit was on second floor and the week I had to move my bed, couch and most of the boxes from my house the only elevator in the building was broken (it was broke for an entire week)
Kelsey R | Expérience généraleThe reps were very friendly and helpful.
barbara c | Premières impressionsThe staff was very polite and helpful
Kiana S | Expérience généraleI was given an access card and told access was from 5 am to late evening. When I was trying to move out, the hours changed and I was not made aware of these changes, so friends srranged their time to help me, and not be with their families and we all had to wait till 9 am to get started. That is not user friendly. I am aware of the vandalism in a left leaning city. I know how an inconsiderate person with malintent can disrupt business. Uhaul has no excuses for this change in access and to NOT NOTIFY its clientele since most have email addresses registered. Staff is very friendly and most helpful. 5 stars to staff.
John T | Expérience généraleLearned my lesson. Only one elevator. Took forever. Took what should have been an an hour and a half job and made it at 4 hour task. Exceedingly hard for moving truck to navigate the very tight space. Moving truck was locked in- and it was not even time for the facility to have been locked up.
Sheryl D | Expérience généraleThe staff went above and beyond! My daughter lost the padlock keys twice, causing us to call a locksmith to cut the lock, and they simply gave us replacement locks twice for FREE.
Anthony J | Expérience généraleit was very kind .. the staff made my need easier
DIGNA J | Premières impressionsI was confused about the size of the unit and disappointed with the 5x5x10. I think the website should be clear that the 10 comes from the height and will most likely not be usable
LANDON C | Premières impressionsHad some issues with the gate code else everything was fine. Also i got charged for an extra month
NITIN P | Expérience généraleCarts were not available when I was moving in
CARLOS A | Expérience généraleGreat staff and facility close to UT campus. We will be using them again next summer!
LISA K | Expérience généraleA pleasure to work with
Laymimtriss H | Premières impressionsThe manager was so helpful getting us a bigger unit after we underestimated! Very good experience! On a side note-she needs AC in that office!! Working all day inn100 plus degree weather with no AC in Texas is terrible!!
KRISTEN F | Premières impressionsThis is not the person ejulan I don't even know who that is can y'all please stop calling me thank you
ejulnen e | Expérience généraleMs Rickeisha Thompson was very friendly, super helpful and understanding. Want to thank her so much for her help
JENIFER Y | Premières impressionsOffice manager and workers extremely unprofessional and attitude during move out of storage units. Have used uhauls before but will not in the future because of this.
Brandon L | Expérience généraleI would like to thank the ladies there at that location. Even when I had an issue with my lock they assisted me a lot would use you guys location again.thankyou.
Natasha K | Expérience généraleParking is not the best. One way in and one way out.
Nekeyshia R | Online Move InI reserved a ground floor storage area due to the fact I had a 800lb piano to put into storage. When I arrived they told me there were no ground floor storages left. I was very upset as I had a full uhaul to be unloaded!!!! I was given a 4th floor one and it was more expensive. Please see if I can be charged at the original rate I was promised. I can be reached at +12104648660 or David.Berrigan@sanantonio.gov.
DAVID B | Premières impressionsRickesha do a good job.
Paige P | Expérience généraleQuincy, Raukisha, and Lisa were all exceptionally customer friendly and helpful. Great team.
Danny B | Premières impressionsMet with general manager to set up storage unit 3 weeks before I moved from TX to CA. Communicated to her that I would be storing a couch for a friend to receive since I'd be moving to Cali and my friend would be relocating to Tx in 3 weeks. She never mentioned that would require the friend to be listed as an authorized user. When my friend showed up to retrieve the couch she refused him access since he was not listed as an authorized user. I assumed this would be something simple to resolve. When I called to her to understand how to resolve this, she was extremely rude and told me I should have listed him as an authorized user and offered no solution. She didn't even give me the opportunity to amend the contract to list him as an authorized user nor did she advise me that I could simply go online and add him as an authorized user. Instead, she offered no solution and said he would not be given access at all that day no matter what. After calling corporate (no help) I figured out that I could add my friend as an authorized user online and did so. When my friend returned that same day, she let him have access no problem. This is one of the most disturbing customer experiences I've had at Uhaul. I have spend thousands of dollars at Uhaul in the past couple of years. Offering a customer no solution to a problem that is very simple to solve can be easily avoided and handled more professionally. You can imagine how big of a problem this is for me given that I'm now located in California. The GM made it seem that I would have to fly to Texas just to give him access. By no means do I want this GM to be punished, just simply trained better. Merci.
garrett l | Expérience généraleU haul gets me and my voluminous crap wherever I think I need to go and I don't have to go to many different venues to coordinate the equipment needed to accomplish my goals. Gotta love that! Suoervisor Virginia was the best intermediary between myself and the counterhelp in Corona,Ca. Those guys must get a percentage of their take. Thanks Uhaul.
John T | Premières impressionsI've had this storage for awhile now and I think I came in and rested briefly because I was hot and tipsy and laid down unintentionally to rest.Now the facility wants to limit my hours of access,van only access my unit when the office is open,and since I pay rent now and only come to pick up and drop off,I want the access hours changed.Who do I talk to about that? Merci.
tyrence g | Premières impressionsJoi Scott and Rekesha were both very helpful and pleasant when I needed their help. They both went above and beyond to make sure my needs were met.
Linda S | Expérience généraleThe lock was not located inside of the locker as promised. I could not reach the locker even with the little step up stool left there.
Melinda S | Online Move InThis was a nightmare of an experience and I won't be using Uhaul ever again. On 12/8 I booked a 20' truck, a tow dolly and a 10' x 15' unit on the ground level. When I get to the facility on 1/3 I'm told I can't drop the equipment off there (even though that's where I was told to drop it off at) and I don't have a reservation for a storage unit. Lisa, the facility manager, said she could see what's available though. Here's where it gets weird. Lisa found a 10' x 30' on the ground level that was "available" but she had to check that it was really available. Why would the system say it's available when it's not? The problem is, none of her codes were working so she spent an hour trying to get to the unit. A full hour. 30min of which was spent on the phone talking to the manager, Joi, about things that were completely irrelevant to getting access to the unit. She told me to drop the tow dolly off down the road and come back and she would have a unit ready for me. When I get back, she still hasn't looked at the 10' x 30' unit because of the access code issue. Finally, 1,5hrs later we get to the unit and it's not available. Then we spend another 30min trying to get to a 10' x 15' unit on the 4th floor. We get there and it's too far back, it wouldn't work. I booked a ground level unit because it was the only thing that would work for what I was unloading. Meanwhile I have two people I'm paying $100 an hour waiting 2hrs for Lisa to tell me she doesn't have a storage unit. Finally I decided to book a unit at an Extra Space down the road. It took 5minutes for them to book me a unit. Why was this so difficult for Uhaul? Why wasn't my reservation in the system and why couldnt the facility manager access the building? Why do you have units showing as "available" when they're not. This was a major waste of time and money. $200 down the drain because Uhaul dropped the ball. This is the last time I'm using Uhaul.
rainer a | Premières impressionsEvery staff member was very pleasant very helpful and made my experience with the company very nice. Will definitely let people know you always the place to go.
SANDRA W | Premières impressionsMaybe next time it was I speak English
Christopher G | Expérience généraleStaff friendly yet professional
Becky L | Premières impressionsThank you for making the moving, and renting process easy.
Jaime B | Premières impressionsJoi is outstanding
RANDALL S | Premières impressionsIf one is homeless, it's not a good idea to use storage, because it becomes a burden, and eventually you lose everything.
Mary M | Expérience généraleMy first time rented a 3x3x3 unit with U-Haul. When I got to the facility, it was very confusing to know which entrance leading to the whereabouts of my unit. When I finally figured it out & use the elevator to get to the different floors, I was having a hard time locate my unit. I was about to give up & call for cancellation to try a different storage facility, but I was lucky to run into 2 young ladies working for uhaul. They went out of their ways to explain to me, leaded me to my rental unit, & even helped me exchange for a lower level unit since I was too short to reach the original rental unit
Lois N | Online Move InEasy and no sweat.
Leslie P | Online Move InAs Storage Space is in high demand, and I vacated my unit half a month early - I would like the half month of rent refunded, as I am sure it will be rented to someone else I have been a loyal U Haul customer for 35 years, and will be renting another truck early next year
Thomas O | Expérience généraleSuper friendly, clean, and helpful!
Cynthia L | Premières impressionsAbout a year ago I had rented a storage unit here and had a great experience. I was happy to discover Joi Scott was still the manager. I called her and told her what I needed. I was all set up by the time I pulled up with a loaded vehicle! Thanks Joi and Quincy!
aida G | Premières impressionsRude staff & poor security. Building maintenance is poor and buildings are unsafe.
Andrew G | Expérience généraleOn-line process was very easy. The only issue I had was driving around the property itself. One way in and out of the property in an area that is narrow, as is the back road. My unit is in the middle building and it's made narrow by the U-Haul trucks that are parked there. The whole design/layout of the property doesn't make it easy to navigate around, especially if you have a large vehicle or towing something. While moving some items to my unit there was a U-Haul truck being unloaded and it was parked at an angle that I couldn't drive past it as it was blocking the road. I asked the one person if they could back the truck up enough for me to leave and she said they didn't have the key to it, that the person in the office had it.. I ended up having to back up my vehicle and driving around the back to get out as I didn't have time to track that person down. Other than that, the process and instructions were easy to follow.
Amy S | Online Move InUnit wasn't ready for move in. Had to wait for customer services and such to get me a new unit when my assigned unit was locked and unable to access. The building smelled and was hot. Also the codes were finicky and worked to get into unit but when I needed to leave didn't work to get out of the gate so I got stuck. Overall horrible experience since I wasted over an hour waiting for a new unit to move in since the one I was originally assigned was locked.
Stephen M | Online Move InI didn't have any problems. The staff was extremely courteous. I appreciate that too because this move was difficult. They treated me like a human being. Thank you U-Haul!
delois t | Online Move InPrices are to high and units to small for price
Eva R | Premières impressionsWhen checking in originally, we had an after-hours issue. Desperate, we called the personal cell phone of Joi Scott, the manager (which she had given us). She immediately left her home, after working a full day and it being a late hour, and came back to the facility to help us. Yes, we rate this facility, and its manager, 5 stars. Thank you Joi!
craig g | Expérience généraleThis was my experience. I rented a unit there for about three months or something like that. I went to remove my items and I had many things I was giving to Habitat for Humanity Restore, but they could not get there until the day after my rent was due for the following month. I returned to U-haul and they said that was unacceptable. I told them I was moving out of state and ask them if there was some kind of form I could sign releasing the items that were in the unit and was told no. about 2 months later I received a call from the manager there, she told me I could have signed a release so they could have gotten rid of the items and that would have been the end of it and she sent it to me in the my e-mail. I told her at the time that I had ask to do that when I was there the last time before I left. I received no cooperation from the young man that was there and was told that U-haul did not do that. Long story short I signed the release form e-mailed it back to them and they did nothing with it obviously. I continued to receive bills in the mail and I sent them e-mails stating that I had signed the release for them to dispose of the items however they wished, but they continued to try to bill me for the space until they finally auctioned it off. Something needs to be done with the complete lack of communication at that facility and the obvious disorganization. In one of my e-mails I ask them if they did not receive the form releasing the items to them to dispose of the items left in the space, but they never responded to that. The only reason they could call or send letters was to harass me about paying rent on a unit that I had signed the form releasing to them months and months before. I will never rent a unit or a truck from U-haul again as a result of this.
Gary P | Expérience généraleHad to navigate around other customers as there is only one elevator
Jonathan M | Premières impressionsGreat team of employees working here! Excellent service.
Ed L | Expérience généraleI had two units at this facility. The facility is full of rats. After leaving out poison, we had the mess of removing dead rats and the filth. The office is rarely on property. They leave out a sign that says returning in 1,5 hours and that is usually not correct. We have been stranded inside several times. The last time was for two hours and we called the emergency number using the entry pad with no results. Cars seem to be parked all over the property. I am assuming that they rent spaces to these cars but it makes it hard if not impossible to drive through with a trailer. I have contacted corporate about several matters and they have yet to make any changes. We completely move to of both units to another nearby storage.
Holly M | Expérience généraleVery tight to get in/out in 26’ truck
Thomas O | Premières impressionsI'm glad to have found this place its very convenient.
James b | Premières impressionsStaff was very courteous and helpful!
natasha b | Expérience généraleall the employees were super nice and helpful
Sinclaire B | Premières impressionsThe woman who manages the facility is very helpful and answered every question I had. She made the process straightforward and I would highly recommend this location.
Dillon W | Premières impressionsMy door was wrecked by an employee. Other than that, it was great
Mary C | Expérience généraleI appreciate the excellent customer service and very clean premises.
Linda M | Expérience généraleManagement was great and so was that girl dazhane
Jimaya B | Expérience généralethanks for all your help.
Nancy L | Premières impressionsStaff didn't feel like friends they felt like family!!
Robert J | Premières impressionsJoi is a true professional and was so great to work with from start to finish. She was a bright spot during our move across the country. Je les recommande fortement.
Dylan L | Expérience généraleJustin extremely helpful he gets an A +
BOB M | Premières impressionsJoi was a pleasure to work with. She quickly secured a place for us and made the move-in process as stress-free as possible. Merci.
Dylan L | Premières impressionsExcellent service from this Austin Location that is incredibly busy and frantic.
MATTHEW G | Expérience généraleNo good
George E | Expérience généraleJoi is a superstar! Very kind, friendly and accomodating!
Lota H | Premières impressionsThe experience was above and beyond, and I am very happy entrusting uhaul for my storage needs.
AMANDA S | Premières impressionsJoi(not sure of spelling) was an amazing help and so polite and friendly! She made the entire experience way better than I imagined it would have been. Give her a raise!
Thomas G | Premières impressionsStaff was awesome and super friendly!
April F | Premières impressionsHorrible service, horrible management
Sergio M | Expérience généraleJoi is/was a very kind helpful person thank you
Valencia A | Expérience généraleEveryone was very helpful including the representatives at my new storage facility and the ones where I dropped off my trailer
MATTHEW G | Premières impressionsstaff was Overall courteous and everything excellentt .
Annie M | Expérience généraleExcellent
Michael M | Premières impressionsWhy does it say move out date is this week? You locked me out in Fall of 2019 and told me it was too late to get my things. I lost treasured belongings. This was very psychologically damaging. My account wasn't even delinquent at the time. You're now claiming the past 18 months of grieving and suicidal ideation was because an associate lied to me? I didn't have to lose my stuff? This is insult to injury... I will never, ever use your services again. You almost killed me. Over a lie. You almost killed me over a lie. Is it really too late to get my stuff? Why must you put me through this agony yet again?
Olivia W | Expérience généraleSyMoiyne Clishaye helped me and was incredibly helpful and kind! She made the whole process easy and comfortable.
Sally D | Premières impressionsThe staff was super friendly and helpful. While I had gone to get a storage unit my dog ran away. The young man at the front desk was so helpful he set everything up while I went to look for my dog. I threw my money at him and ran off. When I returned he had set up my account and helped me move my stuff. He could've taken my money but didn't. I wish I could remember his name. You guys rock!
Sarah K | Expérience généraleOnly complaints are that I wish I didn't have to fill out a whole new contract since I have a contract / unit there already, and that it was made clearer that "online ready to move in" meant "the lock is already in the unit." No big deal but would have really polished off the experience. Other than that everything was great.
Murray M | Online Move InThe location was fine and the staff helpful, but doing anything online with U-Haul is horrible.
Cynthia R | Expérience généraleMy overall experience was not good
Tiffany P | Expérience généraleI was very pleased with the service I received at Uhaul Storage. I never worried about my property and always found the building clean and bug feel. Staff was very friendly and willing to help in any way. Thank you Joi Scott and Laura Cruz.
aida G | Expérience généraleLaura and Joi were super helpful in the entire storage renting process! My wife and I are very appreciative. Merci
Nolen W | Expérience généraleLocking handle to unit I was assigned was broken and mangled and made it super frustrating to get in and out without cutting myself. Lady who assigned me the lock was super short with me and even took a personal call while to interrupt me getting my unit. Informed me the day of my truck rental that it was on the other side of the freeway at a different uhaul even though I specifically reserved the truck at this location. Sloppy and disorganized!
Steven A | Expérience généraleI called to speak to a manager it took two weeks to get a hold of Joy. She never called me back. When I finally reached her by phone she gave me her cell and told me to call her back. I text her. She text me back "I'll call you back soon." She still has not called me back and my issue/problem has not been resolved it's been a month now.
DENA R | Expérience généraleThe kind woman managing the location brought my father and I water bottles while we were moving out. Please give her a promotion. While I was moving in, the staff was super friendly as well. God bless!!
Farris S | Expérience généraleWe reserved a ground (pull up) unit that was not available to us upon arrival and was charged more for a unit on the 4th floor, and had to place our belongings into 2 seperate units. Being able to speak to a manager is still yet to be taken care. Manager not in for 5 days.
DENA R | Premières impressionsI spoke with Joe Scott and she was so kind and helpful with everything that I needed even when she was out of the office.
betsy y | Expérience généraleThe person who assisted me, Joi, really went the extra mile to help me. Because I am currently overseas, I had trouble filling out the online forms, which are not set up for that. Joi went through everything with me over the telephone, line by line, and helped me to get it sorted. Great employee!
Lucinda M | Premières impressionsMy experience with this location was great. However, my experience with the website was horrible!
Cynthia R | Premières impressionsI still have not moved in a week later. Your communication was poor and now your elevator is broke down This has caused me much other major hassles. I need you keep the unit and get my first month rent back for my trouble. No intent I am sure. But you all fouled me up.
James B | Online Move InThe young man working was all by himself and there was a line of people wanting storage/rental van, etc. the employee was very professional, friendly and trying to accommodate everyone's needs. He did an outstanding job! But, the management should schedule more than one person to work.
todd t | Premières impressionsI had a unit booked in a certain size and they didn't have it when I got there. They wanted me to buy a bigger one which was more expensive. It took forever to get them to give it to me at the same price because they messed up my reservation. They also didn't know how to give me the discount and it took forever. Nice place though very clean.
Joseph S | Premières impressionsI rented a uhual trailer 2 times recently, racking up a free month of storage each time - as is marketed constantly by uhual - then came time for me to use my free storage and they only let me redeem 1 month. There is zero marketing that says the free storage is not stackable, an employee even said I could but the manager decided no. I moved my stuff out of your business and paid another company to store my belongings as a result. Not impressed
Noelle H | Expérience généraleStaff are helpful and very friendly.
Bassam I | Premières impressionsJoey was very kind, welcoming & accommodating. The facility is very clean and had cold waters available to the clients which was very kind.
RAQUEL R | Premières impressionsMy experience has been great thus far. I am hoping it will continue.
Janelle P | Premières impressionsThe new online system and space set up is SO easy. It went so much quicker than I was anticipating so I had a lot of extra time in my day! I've rented space here before. The facility is very clean and the space was prepped and ready to go on schedule!
Robert R | Online Move Inparking was absolutely terrible while construction was occurring and did not accomodate to movers
Arielle F | Premières impressionsI highly recommend UHAUL on E 46th. Joi was awesome. She checked me in and took me to the storage unit. The building and storage unit was extremely clean. I had absolutely no worries.
Adrienne W | Premières impressionsVery friendly staff.
Michael W | Premières impressionsThe storage rooms' locations shown available on line were not. The 5x5x10 was more of a 4x4x10. (Wall placement and structure?)I had to go up to a 5x7x10. Thankful for the manager, Laura's help.
Keely R | Premières impressionsIt was a positive experience.
edward o | Expérience généraleLaura who manages this location was exceptional. Cool, friendly, informative. When national corporate made mistakes, Laura made solutions. Would gladly use this facility again.
Graham N | Expérience généraleLaura has been extremely helpful and efficient. We were able to complete the storage unit sign-up process over the phone very quickly.
Jag G | Premières impressionsUnresponsive, unprofessional, management seems unqualified for a job requiring no qualifications. Useless when needed. This U-Haul might be the most poorly run location I've ever encountered.
John D | Expérience généralePleasant experience and the people in the office were always helpful.
Diane L | Expérience généraleExtremely helpful
Tim l | Expérience généraleBetter if air conditioning worked.
Lee L | Premières impressionsThe manager was extremely professional and polite
john c | Premières impressionsSecuring my U-Box in NYC was easy, as was the shipping of my stuff across the country to ATX. It's here at three locations and on two misinforming customer service calls that things disintegrated.
Graham N | Premières impressionsThe staff was helpful and friendly. Thank you U-Haul Storage!
david p | Expérience généraleexcellent service; staff was friendly and helpful at all times.
Diana L | Expérience généralebon
SHAN S | Expérience généraleI reserved a drive up unit and received a 3rd floor unit. Staff had no explanation and didn't try to make my experience positive in any way. I'm very unhappy and will not be using uhaul again.
Sumer S | Premières impressionsExcellent service!
kathleen s | Premières impressionsThe service was excellent. Prompt, Polite and very clean. I'll be back.
joseph c | Premières impressionsManagement failure to disclose that making a "reservation" just reserves a "spot" in their system, DOES NOT reserve you the storage room . I reserved in person 3 weeks ago & even offered to pay then
Griselda F | Premières impressionsU-Haul gave me wrong address in my confirmation email ,Mobile App, text msg & agent on phone ! Wasted >1 hr driving around! There is no place to park my car to get the keys from the office !
SHAN S | Premières impressionsTnks for evrething....see you soon again ..
Javier C | Expérience généraleGreat facility!
DEBRA W | Expérience généraleI have been at this facility for about 15 years as a pharma rep and most years were good except the time when you chose not to have a manger on site and I was close to leaving glad u put one back
STACEY F | Expérience généraleBien
Derrick C | Premières impressionsThe lady who checked me in was extremely helpful and made every effort to see that I was satisfied with the right size unit for my needs. She also followed up promptly to questions I had same day.
Nicholas G | Premières impressionsGreat place.
Jamie P | Expérience généraleI loved it
christopher u | Premières impressionsThe staff somehow miscommunicated and put a lock on my unit, when I had been told it would be left open in order for me to put my stuff into it.
suzanne b | Premières impressionsGreat to work with. Thanks.
Samuel G | Premières impressionsExcellent service à la clientèle
DAVID S | Premières impressionsGate code didn't work after 11 tries, keys to storage lock on my locker didn't work after 2 tries. Employee on duty was covering from another location, he did his best but was incredibly frustrating.
DANIEL C | Premières impressionsThe person helping me was great.
MAGGS M | Premières impressionsTook me 3+ hours to get into storage unit. Wasnt told where to go at first, made multiple trips between office and storage unit before anyone figured out that i was given the wrong entry code
Julian K | Premières impressionsI was broken into, the lock bar was torn down with a crowbar and was never called. The way I found out was I went to my storage and a different lock was on storage. I call the manager David he came to
Roel G | Expérience généraleAlways a Pleasant Experience when visiting this Facility.
RONALD O | Expérience généralethey charged me for a whole month after being 2 days over my payment date! that BS!
LISA g | Expérience généraleI had difficulty with the check out process. The 'computers were down' so i turned in my access card and information to the location manager, who never closed my account. Took 2 weeks to sort it out
scott b | Expérience généraleUhaul was awesome
ERIC T | Expérience généraleI wouldn't recommend your business to anyone, and you will be lucky if I don't write a negative report about you on YELP.
MICHAEL B | Expérience généraleI have been trying to close my unit for several months and can not get in touch with the storage manager given the remote site. I continue to be charged.
BMF M | Expérience généraleConvenient location. Helpful staff in the office. And they were supportive and intuitive with me when it came time to move out. Thank you U-Haul!
Frances W | Expérience généralethank all of you for kind help
Roxanne B | Expérience généraleStaff was friendly for the most part of the time I rented at the location. However, once or twice I had somebody on the phone who was a real handful and a real pain in the neck.
OLIVER M | Expérience généraleIt was very comforting to know my valuables were safe and secure. The prices were affordable and overall it was a good experience.
Yvette M | Expérience généraleBroken elevator and no AC
Cara L | RéservationThe store manager Krystal was phenomenal. She was accommodating, intelligent, and easy to talk to. Made the whole experience worth while.
miles f | Expérience généraleGood facility, served its' purpose.
matt l | Expérience généralea
Edwin G | Expérience généraleI reserved a unit a month in advance and the day I was supposed to move items into it, I was told I do not have a unit ready. And I received an email charging me double for the unit I did not have.
Melissa S | Expérience généraleThe elevator was broken during my move out process. Also, the carts at the I-35 and Airport location are TERRIBLE. Only one flat bed cart and the wheel was broken. Please consider upgrading the carts
Clint S | Expérience généraleAucun
DIXON T | Expérience généraleI made a reservation a month in advance that was not honored when I arrived with a truck full of the furniture I needed to store. "Overbooking" was the explanation. Very disappointing.
Jeffrey W | RéservationI reserved a storage unit close to a month ago. We even called to confirm that the reservation was in place. When we arrived on Sat., we were told there was no space for us at this facility. Not. Good
JOHN G | RéservationAwesome service. Didn't need an extra month that I paid for and got money refunded back. Great staff that is friendly and always willing to help.
Daniel R | Expérience généraleNo additional comments
Robbin S | Expérience généraleYour employee Kelsey Acosta is the nicest, most CV competent person I can remember wo e.g king with at any storage or truck rental facility...
Duggan F | Expérience généraleC'est ici le troisieme fois pour moi avec U-Haul et, remerciers a Ms. KRYSTAL CRUZ, le meilleur.
JOHN S | Expérience généraleThe access to the storage area is too easily blocked by the rental trucks, making it impossible to move in and out with ease.
elaine c | Expérience générale