My hitch was not installed. The manager was not able to accommodate my schedule. I am making other arrangements to have a hitch installed and I would not recommend any one to have a hitch installed at this U-Haul facility
Ron L.Customer Reviews for U-Haul Moving & Storage at Lorain Ave
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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great people, product and service
Rick S.The dolly, that was rented, was never secured in the back, and I could hear it falling all over the place as I drove. The "engine light" was on the entire time. I abhor the "recommend" question from all companies.
MICHAEL P.Guy at counter was rude if I didn't really need the truck I would have canceled and left
Andrew F.Very nice and courteous
Jim S.Storage has roaches. They offer insurance but can't be used to submit claim to damages in unit, GM mark is a liar. Make false promises they can be verified through email but don't follow through so u are backed into a corner where the only chouce u have is to abandon and they still bill you. Staff will steal from your unit. Gm won't play back cameras,staff rude, staff tell oth e staff business. If you call corporate they care less. I will also be sharing my review on Google with email conversations with Mark on Google. Make sure they know what ya did to a single disabled veteran with 3 disabled children. Sold our unit with our family photos and personal data for 30 bucks after the Gm lied Said he would help move before i left the state. Tool advantage after I started having heart issues. In the Bible it says vengeance is mine saidth the lord. God bless
Ebony S. | Expérience généraleThe two-gentleman working were wonderful. Elias was so courteous and helpful.
Sheila B.Be on call after hours to help with any questions
linda J.Customer service was great I appreciate the gentleman to help me with my trailer hooking it up. Thank you I would recommend that place again and again
HANNIE M.A Very friendly and efficient woman checked me in and handled the paperwork. The work (bumper hitch installation) was completed much faster than expected and promised. The gentleman in the shop who did the installation completed the work very quicklyâ€"but must have been having a bad day because he acted like I was bothering him by being there.
Jim M.helpful staff!
charlie B.Front desk man was not very friendly
Kosta M.Store was super clean and stocked with everything you could think of to make a move. Rental process was hassle free for a busy weekend.
Chris B.helpful staff, convenient location. Would definitely recommend UHaul and this location.
Michael G.Customer should drive the trucks before they rent them this pulled to the right bad
Paul B.Nothing everything was ok
RODOLFO S.This location works well due to a fantastic GM! Mark gets it right even when things go wrong. I am a twice per month renter and have to pick up at 6am to get food for a local distribution. He wakes up early, reviews records from the evening before and making sure all is well. He has saved the day more than once and really makes life work at this location. Everyone is polite and easy to work with. Thank you Mark and co at Kamms corners U-Haul for helping us feed folks on the west side of Cleveland!
DEAN C.This is a great place to rent a U-haul. Great customer service and people.
Terry H.Your employee was genuinely horrible to deal with. For someone who stands at a counter and has to deal with customers every so often, and never to the extent of having a line out the door, you'd think they'd have a bit of a better attitude. Having spent a good amount of time in customer service, especially fast-paced, high volume businesses, it's pretty sad to see someone with such an easy job be so miserable to deal with
Gabrielle L.Nothing—everything was so easy and affordable
Jodi K.Excellent service à la clientèle
Liz R.It was awesome. Keep doing what you're doing
John P.Upon return of the vehicle and sitting in the driver's seat, the checker came and opened the back of the truck and checked it. Then came up to me exiting the vehicle, and said her phone to complete the check in was frozen. She asked if I would accept an email of final check in after her phone was working again. I agreed and left. Received the final receipt which showed a charge for using the Utility Dolly, which we never used. They claim the green seal had been broken, which the checker never mentioned upon checking.
Christopher C.Many vehicle problems that you can't realize until it drives. Poor wipes, bad alignment, dirty storage area, the app doesn't work, and it tried to double charge me.
Kyle A.Exceptional customer service
Rayleen K.Very easy rental. Staff was great. Helpful, happy, and efficient.
Keith G.Bad customer Service no gas in the truco attiude
ANA G.Re instruct/ re educate Customer Service employees in how to greet customers and communicate with them in a professional and friendly manner!!
Karelyn D.Once again, not enough parking spots at this location. The return experience on the app is a nuisance. There's too many steps. An employee just told us to leave the keys in the truck and leave, but I had go inside to confirm whether I needed to finish the process on the app or not.
Andrew C.Very friendly and professional
wilfredo G.Nothing really. Staff at pick-up & drop-off were very friendly & helpful. Will be back for future rentals.
robert C.Location was excellent. Vehicle (15' truck) was clean with new tires however, front end was VERY shaky AND unbalanced. Extremely challenging to drive between 30-75 mph. Didn't go faster for fear of …
Fred C.Everything was great
Ana G.Had great customer service from the staff
wendy R.I returned the truck, but whoever was supposed to entered into the system of the truck was returned did not do so. I later received a text message that I had not returned the truck which caused me great concern. I called the location and said I had returned the truck and he looked and saw the keys to the truck. It all worked out, but it was a little unnerving.
Annette C.Deny fun hhh. Ghhb
Rocco C.The agent was very knowledgeable and helpful, I got my trailer very quickly.
Ellen T.staff helpful in unhooking trailer and making process fast and smooth
shannon D.It was difficult to find where to drop the key. There were signs but they were small and difficult to see. Otherwise, the facility and the process was fine.
Rodney P.The agent at the desk was rude.
Stephan K.Staff was very nice !! Super fast and great prices also!! Great guys!!
Steven C.I didn't get an email receipt. At all. I found it on the App. The print is to small. There is a mystery charge of $6,88 on my credit card.
Steve T.No issues. Very polite.
Grant H.The person at the truck return was rude and unfriendly
Samuel Y.I appreciated the quick drop off. Easy peasy.
Kurt R.The reason for leaving is due to moving out of the area and finding a unit closer to where I live.
Valerie T. | Expérience généraleIt was hard to figure out pick up. I tried to use the mobile app but ended up inside anyways and the card reader gave us a hard time. It almost seemed like they were just understaffed with outdated equipment.
Erica M.Nice customer service from both check in & out.
Lauren R.great service by the staff on Lorain Road UHaul. thank you for the excellent service
Tony T.I had a good experience when dealing with uhaul . Great customer service .! Thank you .
BRIAN L.Requiring people to retain a vehicle for exactly one week (i.e., cannot return it earlier) to obtain the weekly rate is absolutely incomprehensible. Why would you rationally charge more for using the vehicle for a shorter amount of time? Returning the vehicle two days early (as we did) gives you more time to rent out that vehicle and make even more money. When I previously reserved a vehicle and provided the length of time and estimate mileage, your system automatically suggested that I accept the weekly rate because it was less expensive. I could not do that this time. Instead, i have to obtain the weekly rate at the location. Why did you change that? Why are you making it more difficult for people to reserve a vehicle at a lower cost? The only conclusion that I can reach is that you are trying to screw the customers. Thanks a lot!! I'm certain that you will ignore this complaint and continue to gouge your customers. After all, companies ask people to complete these surveys so that they can tout to the public how good they are. Not this time. Although I might never rent from your company again, I have thoughts next time about simply leaving the vehicle in the parking lot, taking the keys, and returning them exactly one week after I obtained the vehicle. How about that for a cure?
George C.Excellent customer service: kind, efficient and helpful. Manager seemed very busy but friendly and seemed to do a nice job of resolving other people ‘s issues.
Elizabeth F.They went above and beyond and that meant the world to me 🤍🧿✨
Jessenia A.The staff at this location was very helpful explaining to me how the rental operation works and helped me make decisions about different options. I rented a bigger truck to help my moving go better. They were very nice to work with. The U-Hall app made the late night return easy.
Daniel G.Morning pick up - Excellent Service and professional Drop off - other individual not as professional and communication on what to do was unclear
Jacqueline M.Not only did the front desk guy hit on me when I have showed up multiple times with my boyfriend, the building, specifically the insulation in the storage unit roof was rapidly degrading. None of the staff knew what they were doing besides the manager. I always felt watched and judged by the lower staff as well. Also my key card never worked so I had to get a code to even begin to access my storage unit.
Sophia S. | Expérience généraleKeep it "moving" !!!😅 Thank you, UHaul.
Constance W. | Premières impressionsThe bad thing was climbing stairs with stuff that was pretty bad
Juliann P. | Premières impressionsI never went into the storage because we all realized that it wasn't going to fit.
TIMOTHY B. | Expérience généraleI made a few mistakes on my reservation and they didn't get fux correctly at first. But they finally did. The staff was friendly and helpful.
kimberly s. | Expérience généraleThe individual units aren't particularly well lighted. I needed a flashlight to see well. I want to say thank you to Mark for helping me recently with a flat tire on my car. He put air in the tire which allowed me drive far enough to get the tire repaired.
ANNE B. | Expérience généraleYou have a great and helpful staff at this location.
Charmin L. | Expérience généraleThanks for keeping my belongings safe. Thanks again.
Leroy W. | Expérience généraleThis is only out to take for as much money as they can especially senior. I will recommend them or use them again.
Karen P. | Expérience généraleUna atención muy buena. Respeto y amabilidad.
Sarah J. | Premières impressionsMark Sims, went above and beyond my expectations. And I haven't forgotten about him
ANGELA W. | Expérience généraleVery expensive for a 5x5 unit! I was on the second floor and didn't like how there was no ramp or elevators. I was surprised it wasn't heated, made moving during the winter months very unpleasant.
JILL R. | Expérience généraleWas not satisfied with paying online then when I got to facility was not able to access storage unit. Inconvenience.
Charlene P. | Online Move InLove that place.
jeanna k. | Expérience généraleRoaches Had to throw my couch away.Also the reserved parking spots for storage always had trailers parked there Unacceptable never any parking when I had to load/unload.
Michael W. | Expérience généraleCockroaches, understaffed, staff that didn't seem to care. Took forever to get checked in because they were so understaffed. If this wasn't a temporary solution, then I would have changed my mind and gone elsewhere.
Sean M. | Premières impressionsMe and my family relocated her from Dallas Texas and the staff was Excellent and clean and courtesy yes I will recommend my family to storage with U-Haul storage thanks for everything you guys are awesome
Jarvis G. | Expérience généraleThe management does an outstanding job and so does the sales associates .
Ardian h. | Expérience généraleThis employees at this U-haul store have always been helpful at finding solutions to take care of your moving needs. Very convenient hours too
PAMELA T. | Premières impressionsMark Sims was professional, exceptional, courteous and a great representative of your company.
Paul S. | Expérience généraleWas generally happy with our experience. The key code panel on the far door always seemed to be out of order and couldn't be used reliably
Brendan M. | Expérience généraleI think my biggest issue with the facility was that the main security door that required a 4 digit pass code to enter, could be pulled open with a moderate tug on the door. Otherwise it met most of our needs, but for that reason alone, I'd likely recommend some where else.
JAMES T. | Expérience généraleWanted staff to stay mindful of customers in the store and being aware of what's going on so mishaps such as storage units won't be given away by mistake. Other than that, my family was thankful that something was worked out to help move in process.
ameeya f. | Premières impressionsWhen I reserved the unit they said it was on the first floor I'm disabled and when I got there and ready to move in with all my stuff it was on the second floor with 10 steps and no elevator and I'm disabled , when I rented a truck there the manager didn't know how to split payment onto two credit cards, I had to call customer service to have it done. Won't to back there !!
Michelle K. | Expérience généraleWell maintained, and staff very helpful
Dave C. | Expérience généraleI had checkin online but it didn't matter it was not a quick check in.
Dave C. | Premières impressionsEveryone was so nice and very helpful! I will definitely use again if the need occurs and have already recommended U-Haul to others!
mary m. | Expérience généraleStaff is very friendly
Wilbert M. | Premières impressionsThe storage containment units and surrounding area were not very clean. The staff, however, was exceptional. They were friendly, courteous, professional, and extremely helpful.
anastasia s. | Expérience généraleN.D.
Robert W. | Expérience généraleI had already known this location was great for truck rentals, and their storage facility did not disappoint. I knew my items were secure and easy to access while I needed use of a Storage unit.
michelle k. | Expérience généralemerci
Robert W. | Premières impressionsMy experience was favorable.
Cynthia N. | Expérience généraleThey treated me excellent
jose m. | Premières impressionsI had my belongings in storage for about 10 months or so, and I never had any issues. Professional, secure, and clean.
Doug F. | Expérience généraleSetting this up was easy; except for having to buy "special" lock, there were no surprise fees.
john p. | Premières impressionsExcellent
tina d. | Premières impressionsthe only thing bad was the fact that I had to buy a lock from Uhaul even though I had my own, I was told we had to use theirs in case they needed cut off...well, all locks can be cut off.
Anne W. | Expérience généraleClerk was helpful, and got my storage locker easy after having the FIRST one I chose did not participate in the FIRST MONTH FREE. Disappointed I then had to BUY a lock, when I already had one.
Anne W. | Premières impressionsEmployees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.
monica k. | Premières impressionsVery positive experience. The facility is extremely clean
Gayle C. | Expérience généraleVery friendly staff and accomable
Amber S. | Expérience généraleThis was perfect for storing my daughters furnishungs for the summer while she was home from college. Great clean well- lighted facility.
Tom M. | Expérience généraleThe staff went above and beyond in helping us.
Donald V. | Expérience générale