Customer Reviews for U-Haul Moving & Storage at Mexico Rd

Évaluation :

5

The staff was both professional and courteous, providing both suggestions and support when needed. Trent Cook

Évaluation :

1

Wasn’t prorated I was charged a full month for four days of storage..

Évaluation :

5

Great location. Maintained well. Fantastic Staff. Hat's off to Logan and Theo.

Évaluation :

5

Thorough and professional check in, will use again.

Évaluation :

5

Great people. Very helpful. I would have liked 24 hour access to the unit but that was a minor inconvenience.

Évaluation :

5

Thank you for your wonderful service. Very nice place. We will be back.

Évaluation :

1

I unfortunately had to move three times this year that's never okay for any family especially once we had been in the same place for a very long time before. I used U-Haul first to go all the way from St Louis to Piedmont and the trip they messed up ended up costing me an extra $300 then I used U-Haul to move from Piedmont to St Peters and the U-Haul trip ended up costing my father an extra $400 that they did not return that he paid them to gas at the vehicle I talked to the people at storage I talked to the people at U-Haul everybody referred me to somebody else until nobody paid us we have had the worst year of our lives and had to pay three months storage where Adrian that I dealt with every time I worked there he was very nice and friendly then there was a younger girl that works there the daughter of the owner I think very rude horrible people skills has the biggest attitude in the world for someone taken that much money from people. And not to mention now that I'm unpacking now in my new house I open up the boxes I just got out of storage and found cockroaches and that is from this facility I am extremely unhappy with U-Haul because I've called them every which way I can to try and get them to refund the extra money they took off of my 78-year-old father's credit card and wouldn't return and also the extra $355 they charge me through the company that was supposed to be paying for my trip down to Piedmont everything has been in my name the whole time or in Sid Kinzel and I wonder why it is that a man at U-Haul ran my father's credit card claimed that he took the U-Haul truck we were going to pick up and went and filled it up with gas and brought it back and took money for that from my father-in-law's credit card when we got the U-Haul truck it was empty and I had to pay for gas again he outright lied and took money from my father so not only am I telling you this honestly but the second I get done packing and I actually have time to write a real review for the news paper i work for I plan on letting everyone know that the dumbest thing you can do is go through U-Haul as far as the storage experience it wasn't the worst it sucks having to pay but that's the business you're using their lockers but it's funny that you haul gave me a free month storage every time I rented a truck and use them to move but then when I got their storage they wouldn't allow me to use my free months storage because I should have had 3 months storage and that would have covered all the money the time at U-Haul oh what's that another $650 U-Haul took they shouldn't have oh my gosh big f****** surprise

Évaluation :

5

I will definitely use in future if needs arise. Very friendly staff and clean facility with easy access

Évaluation :

5

Office staff was great

Évaluation :

4

The manager/owner was always helpful.

Évaluation :

5

The entire rental was smooth and the manager was very helpful. She worked with me when my moving date got changed and that kind of service goes a long way. That were never any problems getting in and out of units when needed everything went so well I run into truck from them to move everything out as well. Moving is stressful enough but they definitely help to make it easier

Évaluation :

3

The unit was gross. Needed power washed and bug sprayed. The door was all jacked up and barely locked. I just wish I could've gotten my things out of there quicker since I'm probably going to have a spider infestation at my rental now.

Évaluation :

5

Great and friendly staff! Will always return to this location

Évaluation :

4

Service rapide et convivial. Even when my cancellation was missed, they recognized their mistake and made it right. I understand we are all human and was pleased that they did that.

Évaluation :

3

I wasn’t given a receipt when I checked out of my storage unit.

Évaluation :

3

I was very disappointed to find that when I opened some of my boxes after they were in the storage unit for two months they had been overcome with mice and/or rats. Kinda shook my wife up a bit!

Évaluation :

4

It may just be me, but when I moved out after 3 years, there was a ton of spiders and crickets. I don't remember being told that I would have to mitigate pests. Otherwise, all was well.

Évaluation :

5

Love where I rent storage.very friendly always have a smile.

Évaluation :

3

No comments.

Évaluation :

5

The 2 ladies that assisted me went above and beyond! Honestly I'm sad that we moved farther away. For them I would be willing to drive an hour for the storage. What ever you're paying then, the need a raise or a bonus. They are giving uhaul a WONDERFUL name!

Évaluation :

4

The woman that I spoke with yesterday was extremely helpful and extremely nice. She fixed all of my concerns and I was able to pay my bill with her with no problems. The woman working before her was extremely rude and very unhelpful. You have definitely went up with your hiring practices. I'm sorry I can't remember her name but the lady I spoke with yesterday was AWESOME!! Thank you again!! Btw, I am speaking of the U-Haul on Mexico Rd. in St.Peters, 63376 ☺️

Évaluation :

4

All I have to say is that for 186 dollars a month. There should be 24/7 access. No reason to not have it. Everyone els does. The first month free is awesome. Really help in a pinch.

Évaluation :

5

Very helpful to us

Évaluation :

5

Great staff AND very friendly. It is always a pleasure to deal with professionals. Great location

Évaluation :

4

The service is excellent and the price is affordable, & ISSUES are solved without a problem, yes my experience has always been GREAT.

Évaluation :

3

The price went up constantly yet nothing changed as far as service so it was expensive we have vacated one month early and did not receive a refund which is a rip off.

Évaluation :

3

`I can't give you a excellent score, even though you have excellent people. Maybe you don't know how inconvenient it is to put a code in to open the gate in a pickup. Going in or out I had t get out of my truck to get the gate open. I mentioned it to the office, and was told they have remotes, but I would have to pay $5 more per month. Of course that is not much, but it is not very customer friendly. Thank you Ron Adair

Évaluation :

1

After I closed my account I recieved 14 emails asking to leave a review. Leave. Me. Alone.

Évaluation :

5

I really appreciate the Understanding 🥰☺️💕💕 THANK YOU SO MUCH ❤️☺️❤️

Évaluation :

5

Very nice and courteous . Knowledge of the facility very well. Plus accommodating to my needs.

Évaluation :

3

Raising the rates three times in two years is the only reason I switched to another unit.

Évaluation :

2

The original manager, Christina was terrible. Our 10X30 unit has someone else's items in it for over a month before they were removed. She tried to charge us for a late fee even though we signed up for auto pay. She was not professional, nor courteous. I don't think she is there any longer. If we could have found another storage facility we would have moved out. The new people there seem better.

Évaluation :

5

I went in a few months ago frantic having a tough time. They were always accommodating and wiling to help with my moving needs throughout this process. Thank you Samantha for doing a great job I'm glad I met you! You were always going above and beyond

Évaluation :

5

But I moved on the 11/12/2022. Not the 11/16/2022

Évaluation :

3

I think the new staff is more honest than the former staff. Unfortunately, the former manager of my location "misappropriated" my cash payment. Once I got Corporate's attention they helped me get it applied to my account and even gave me a free month. But by then I had lost faith in the company. Again, I think the new staff is better and is more honest.

Évaluation :

5

Samantha was the most friendly and helpful service employee that I have ever met. Keep her there.

Évaluation :

5

Everyone was very friendly and helpful.

Évaluation :

5

The staff is outstanding

Évaluation :

5

Christina was great to work with!

Évaluation :

3

Weeds are growing at the door they do not take care of the landscape around the storage door and the most important thing is why I left they kept raising the rent of the storage employees were nice management wasn't so nice.

Évaluation :

1

After 3 years of storing my belongings at the Mexico road U-Haul storage facility and after paying over $700 for the last couple months to get caught up I was told I had 5 days to move my stuff out. Unbelievable how the store manager would look at me completely disgusted with me for not being able to pay on time but always paid those rediculously high late fees n never lost my storage. I was also lied to when they told me I had to pay extra to have after hours access! Three years,$6000,just to receive the boot,very sad n disappointed

Évaluation :

5

On line personnel screwed up my reservation when I arrived to facility they couldn't find my reservation! I had reserved a 5x10 and when I arrived they didn't have any of that size available so I was left with no other choice but to take the 10x10 which is a lot more than the 5x10. Staff at facility was excellent but online staff not so much

Évaluation :

5

Christina was awesome and the reason I choose you over the other companies even though you were a little more expensive. I'm a local lender and will refer my clients to Christina as long as she is with this company. Respectfully, Jeff Fontaine

Évaluation :

5

Christina the Manager was excellent. Very helpful.

Évaluation :

5

The worker I spoke with and went through the rental process went above and beyond to answer questions and offer suggestions. Office was very organized and displayed with the needs for a move.

Évaluation :

5

The manager was very helpful. We had issues with our movers who were coming from out of town. They arrived too late to finish unloading the truck before 10pm when the gates locked. Christina gave us her cell and let us out when we were done. It was really appreciated and relieved a lot of the stress.

Évaluation :

1

I had 2 units with this location. The first one, the manager knowingly let someone into my unit to steal everything worth anything and then lied to me about it. The second one mice ate through my furniture and giant area rug. Also large snake skin found inside unit. I would never ever refer anyone to this facility. Needs new management. Staff needs customer service skills and work ethic.

Évaluation :

1

I closed my storage And called the manager to tell her. She said ok and everything was done. Later that day I have a new fee for the amount of the storage for the upcoming month. I shouldn't have been charged but I was. I called later that day and the man answer and said he texted the manager to receive a text back from her saying I never called for anything. I have a log of the call as. Does U-Haul and she told him I never called? He also claimed to laugh and say that his manager is "wild" in a sense of immature, or some kind of substance user. This put me in the red on my account because that money was never to be used for the rental and I also never gave her access to my CC to withdraw anything. I paid myself each month.

Évaluation :

5

Was very helpful and nice ...

Évaluation :

1

I confirmed a 26 foot truck and a 10 x 20 x 8 storage unit online. when I arrived I was told by the manager we don't have units that large and she essentially said the mistake was my fault. when I said that's OK ill look somewhere else please cancel the truck she said wait there may be a unit available. She said we do have a unit but the door is broke. It may be fixed. She went and checked and said we have one. She showed me where the storage was and said even though the map said the units are 10 x 15, they are really 10 x 20. I said ok that's perfect because I have 18 foot steel beams and boards (wrestling ring) to store. After loading up the entire 26 foot truck we came back and found that the unit she gave us was actually only 15 foot. I went back to the office and a different gentleman was there. He had no idea what size unit mine was and after insinuating that I can't measure, said he was going to grab a tape measure and come to the storage with us. We got there and he immediately said oh that's not 20 feet long. Of course I agreed. The guy was very helpful after that and did help me find another storage with a different company. However the woman who helped me first blatantly lied and assumed I didn't know 15 from 20 feet nor thought I had ever measured my own wrestling ring. To be honest I was going to leave it at that, but you guys keep texting me wanting feedback. Please stop texting me.

Évaluation :

5

I had absolutely no problem at all. Great service. If I needed the service for myself, I would go for myself. L.S.

Évaluation :

1

When I first started the rental of the unit I told the gentleman that I was a veteran and he said I would get a discount. Then he forgot to put it in. He said he could not change the paper work without the manager. He told me to come in the next day and she would straighten it out. So I came in the next day and she told me she would give me the discount at the end of the rental. She even made a note of it on my paper work.A t the end of my 8 month rental she told me that they no longer give the veterans discount.Fine time to let me know that. You would think if it was valid when I first started the rental that I would still get it. I guess the veterans are no longer appreciated by the Uhaul company and we should go elsewhere for rental needs.I guess that is corporate greed taking over for American freedom.

Évaluation :

5

I feel very lucky to find this storage solution. The staff and everyone I've talked to so far has been way better than anyone else I dealt with while shopping for storage. Very friendly and I feel my belongings will be secure. Look forward to hopefully a long-term business relationship.

Évaluation :

2

I had some issues with my bill. I always paid both units together and then was told I was late on one The manager said everything was ok and I was in the clear. I continued to get letters asking for money she said to disregard them which made me feel uncomfortable. Then I find out I had a lock on my unit so I couldn't get in. She did finally clear everything up but put a note on my file that I was an irate costumer. I'm sorry if she felt that way but when you tell me something is all taken care of but continues over so many months is quite aggravating. I feel it should have been handled in a completely different manor. I have never had any issues before with anyone. It was to the point I had to come in and make my payments in order to obtain a receipt at that time. Even by doing this there were times they didn't have paper or the ink was out. The day I turned in remote in the last unit they were unable to print a receipt because they didn't not have any ink in their printer. We would have stayed in our unit a bit longer had we not of had these issues.

Évaluation :

4

Rupeika & Ford very nice & helpful

Évaluation :

1

Was over charged late fees when the office held my credit card. According to my bank statements I was overcharged $100. I will never use them again.

Évaluation :

5

Très sympathiques et professionnels.

Évaluation :

5

Very good experience indeed. Was my first time having to go through my situation and the manager was very knowledgeable patient and friendly. Would highly recommend to anyone that is in need for storage.

Évaluation :

5

I did not like that kept my full payment since I moved out a few day after making my payment. The unit was left very clean.

Évaluation :

5

Very friendly and caring staff

Évaluation :

4

I had my storage unit for over three years. The only complain I had was every once in a while my debit card would "fall off" of auto pay and I'd have to call and set it back up or go online and set it back up. It did cost me some late fees every now and then when this would occur and I wouldn't catch it in time.

Évaluation :

5

Love your service

Évaluation :

5

Wonderful customer service thank you

Évaluation :

4

Great storage business!!

Évaluation :

5

The manager was very nice 2 me went out of her way 2 explain everything Ur company would be happy 2 40 more like her.

Évaluation :

5

Christina went out of her way to make me feel at ease. My house burned and needed storage quickly. She was very courteous and friendly as well as her staff. The place feels like home knowing my belongings will be safe. I would highly recommend this facility to anyone in need.

Évaluation :

5

No problems whatsoever

Évaluation :

3

Was a great place to rent but if you're late and then pay your bill, they never unlock it the day you pay it. Mine was over locked a week after I paid my bill. Tried to call to get the lock off my unit and no one answered. Went up to the office to ask why it was still locked and the employees were outside smoking and drinking coffee without the phone. Seems like lazy people running the place. I ran storage facilities for years and never treated customers like that.

Évaluation :

5

The employees at the st peters on Mexico store are delightful. Always happy, and ready to help in any way that they can. The manager is awsome

Évaluation :

5

Christina is awesome! She goes way above and beyond. I'm a Uhaul customer for life.

Évaluation :

5

They are all very great

Évaluation :

5

Very helpful friendly staff. Process was simple and quick. Would absolutely recommend.

Évaluation :

3

I used this facility for 6 years and had many different managers. Overall it was a positive experience until the last 6 months. My locker door was broken and they dragged their feet and never fixed it, and then increased my monthly rate. I had to go somewhere else.

Évaluation :

5

Gentleman that helped me was AMAZING and happy to help. Was a nice experience.

Évaluation :

2

Storage unit was so infested with spiders that I kept finding them. The rates were increased saying that this was something they were going towards taking care of. Some of my items also had moisture damage somehow, like some books. Not really clean nor the safest.

Évaluation :

1

I am not pleased with the things that have happen here I was a customer for like 6 years or so with random things and multiple storages for personal to business but as soon as Tyler left the place went down hill I have pulled all my accounts out of there and have been gone for years and they are still trying to bill me even after I gave back the keys to my last unit there to a worker there they are trying to bill me for the years I've been gone! That's insane and improper management! The worker whom I gave key to said he'd take the golf cart over and move remaining stuff there to trash or to give away locker up front!!!

Évaluation :

5

Always helpful and friendly. Never had any issues.

Évaluation :

4

Courteous, professional

Évaluation :

5

Christina and her team went above and beyond to help make move a success

Évaluation :

5

Manager and staff went well beyond what would be expected to help and accomodate us during our stressfull move. Appreciate the help!!!

Évaluation :

5

Both ladies were very helpful and gave me a close unit because I am handy caped. Thanks for your service

Évaluation :

2

Was not helpful when it came to getting my lock unlocked from the unit. The lock was defective. Was told to call a lock smith to resolve my problem. What do they do when a lock is on an unpaid unit? Also, charged with a taillight on a tow dolly that fell off on my trip across Missouri due to inferior U-Haul personnel not properly attaching it on in Kansas.

Évaluation :

5

I would highly recommend. The staff was always friendly and professional. Storage unit was clean and stayed dry even with all the rain we had.

Évaluation :

5

Manager of this facility, Christina R., was always kind and went the extra mile to be helpful.

Évaluation :

5

Staff is so efficient, helpful, and friendly! I was on the fence about renting a unit, but I'm so glad I chose UHaul Moving and Storage!

Évaluation :

5

Christina was a pleasure to work with she was very knowledgeable and always eager to help me. She made me comfortable and no matter how much I tried to stress about my move she said relax and don't worry that she was gonna take care of me and she did just that. Everything went off as scheduled just like she promised. I highly recommend this facility it was a top notch experience from the beginning to the end thanks again so much.

Évaluation :

5

First time having to utilize a storage locker and it was painless, clean, convenient, the staff always nice!

Évaluation :

1

You KNOW you quoted me a lower rate and then you charged the higher rate. I emailed and called repeatedly and you have YET to show me that you refunded the difference.

Évaluation :

5

Exceeded my expectations!! Staff was very professional and accommodating. I would highly recommend this facility.

Évaluation :

5

Very Easy transaction!

Évaluation :

5

Christina was very helpful and friendly. The storage facility and truck we rented there was clean and efficient.

Évaluation :

5

Everything went according to plan. Staff members were took care of everything and in a timely manner. Couldn't ask for better equipment and staff.

Évaluation :

5

Christina was very nice and helpful.

Évaluation :

5

The staff at this location are by far the best . They go above and beyond for their customers and each other, not only where they able to accommodate to my last minute needs.. but when I dropped my truck off the first shift worker stayed over helping to make sure the trucks where lined up nice and didn't just leave the next guy hanging.. the 2 gentleman I dealt with during all of my interactions with this locations had straight out great customer service, and made me feel important, even though I was just a stranger needing to move.

Évaluation :

5

Outstanding!!

Évaluation :

5

The manager Christine was awesome and friendly staff. Assisting us for two months!for storage and rental of a truck. Thank you so much for your service during this time . Clarissa

Évaluation :

5

Christina Rupeika and Paul Kaufmann were just the best. Anytime we had a question or problem they went the extra mile to help us. It was a pleasure to use their U-Haul storage. They also helped us to obtain the right U-Box to ship some of our articles. We would like to thank them for all their help! We would highly recommend them to anyone that needs storage.

Évaluation :

1

Manager is an idiot. Says she would do something to fix my billing issue totally lied. Nothing worse than a being lied to. Would never use this place again. Storage unit was not cleaned when I moved in. There was broken glass and other trash left on the floor.

Évaluation :

5

I have to say the staff was excellent the facility was adequate. But was very disappointed when I checked out and found out that my last month was not prorated. I checked out of a facility on the 16th that I had to pay for till the 29th. That was very disappointing

Évaluation :

5

Christina and the staff were great and the unit exceeded my expectations.

Évaluation :

5

This Uhaul facility has been helping me out since 2014 I will always be a loyal customer to them. I have told several friends which unfortunately had went to another UHAUL near her and had an bad experience,

Évaluation :

5

Christina is awesome.

Évaluation :

3

I stored for 1 month and my belongings were covered in mouse poop

Évaluation :

5

Staff was extremely friendly and helpful, greatly appreciated their service!

Évaluation :

5

Christina was very sweet & helpful.

Évaluation :

5

Ed Christina Mike everybody was very helpful. Over and above my expectations for customer service.

Évaluation :

5

Everyone and everything was great.

Évaluation :

5

Very helpful with reservation of truck and storage unit

Évaluation :

5

If needed, I would rent from here again.

Évaluation :

5

Awesome experience! Thank you!!!!

Évaluation :

5

This is an excellent location. They were very accommodating and understanding of our situation and the fact our move hadn't been an easy one.

Évaluation :

5

I have Always used U-Haul, moving trucks,storage units & more. Excellent,knowledgeable staff and dependable clean equipment. Thanks Dalton A++!

Évaluation :

3

I had no problems with this facility

Évaluation :

5

I appreciated the kindness & patience & knowledge of the Staff. My transition was pleasant. Merci.

Évaluation :

5

Met my needs and the staff was very helpful!

Évaluation :

5

A great experience

Évaluation :

5

Great!

Évaluation :

5

Rented a storage for a whole year. When it was time to move out everything went smooth and our stuff was in good shape except for it being su dusty but it was expected. Merci.

Évaluation :

5

Rented approximately 2 years, never an issue! Key fobs provides easy access without getting out of car! Highly recommend! Only thing I never figured out was the signs saying to check in? i never did?

Évaluation :

5

Everything was exceptional.

Évaluation :

5

Everything was easy, fast, and fair.

Évaluation :

5

The place is clean, and the staff friendly and knowledgeable .

Évaluation :

5

From the moment we walked in to get our storage unit number, the staff was beyond friendly and helpful with everything. We never had any issues of any sort while there for the 8 months.

Évaluation :

5

If I ever need to rent a storage unit again I will definitely contact U-Haul & Storage at Mexico Rd. Top notch facility & staff.

Évaluation :

5

All around excellent experience . Highly recommend the storage facility

Évaluation :

3

5x5 I rented just feel $75 is outrageous for space availability.

Évaluation :

5

Apart from the mice and a leaking roof, it served its purpose. I believe the mice issue was addressed immediately. Minor roof leak, saw signs of it on a lid of a storage tub when I got it home.

Évaluation :

5

The staff was very friendly and helpful. My storage unit stayed dry through several strong rains.

Évaluation :

5

They had plenty of room when I needed it they were very accommodating if I had a question or an issue they addressed it right away highly recommend thanks to everyone at U-Haul storage on Mexico road

Évaluation :

5

Excellent place! I would definitely use them again if I needed to

Évaluation :

5

We have always had a pleasant experience without any issues. We look forward to the continued use of your facility. Thank You.

Évaluation :

5

Very professional service

Évaluation :

5

very well run operation.

Évaluation :

5

It was a pleasure doing business with you! Extremely well kept and clean storage facilities. Would recommend your facility to anyone needing storage space.

Évaluation :

5

Great place to store your things

Évaluation :

5

very easy

Évaluation :

5

Easiest part of my move. Professional & courteous. Paul saved the day when another uhaul was unwilling to rent my unit. Paul stayed late so I could drop off and get checked in. He WAS the difference!

Évaluation :

5

Tyler is one of the best

Évaluation :

5

The unit was clean, dry and safe. It met our needs during a move to St Peter's.

Évaluation :

5

I only had to use this storage for about two months while I moved but I found the staff to be very friendly and helpful.

Évaluation :

5

This facility was very courteous and helpful. Would definitely recommend them to everyone. THANK YOU.

Évaluation :

5

the owner was very easy to work with / he did a Great job!

Évaluation :

5

you guys were the best and understood my problems

Évaluation :

5

Happy

Évaluation :

5

If you have to use a storage facility, this one was excellent one.

Évaluation :

4

s/o

Évaluation :

5

I wouldn't change a thing.

Évaluation :

5

Used this facility for over 10 years and always found service exceptional, have recommended it several times.

Évaluation :

3

I really dislike calling a local phone & getting a menu selection or a person who is located elsewhere. I want a local person to answer the phone. But I'm sure that's corporate policy.

Évaluation :

5

Happy with the services we were provided.

Évaluation :

5

Great convenient storage facility!!!

Évaluation :

5

Wonderful staff, made my move very easy!