Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer Service Representative at location were very professional
Silvia Larranaga Arias
Évaluation :
4
the 1st guy at counter during check in has poor customer service. stood there for almost 10 mins without anyone saying anything or letting me know they would be with me momentarily. It took another associate to come from the back to get me the keys. The guy that checked vehicle when I brought it back was wonderful, wish I would have got his name. Awesome service during return
Mercedes Lee
Évaluation :
5
Customer service was excellent and informed me of everything I needed to know.
Crystal Lowe
Évaluation :
5
Impossible to call to check on status of installation. Message said staff was busy helping in store customers which is fine, but I then got directed to the central U-Haul call center, and that was useless.
brian lightfoot
Évaluation :
5
The car is good bud was very dyrti
Vinicio Mejia
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Black
Évaluation :
4
S.O.
Aaliyah LOPEZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Starnes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shyloh Wells
Évaluation :
1
What a rip off. Received receipt and was charged 100 miles over what I actually drove but when I called to question it they said I should’ve taken a picture to prove it and they couldn’t help me
David Swinford
Évaluation :
1
Understand when a person vehicle breaks down is not at they will at times
Lorenzo Hudson
Évaluation :
5
Very nice service, and very professional job.
erez guresh
Évaluation :
3
The truck was dirty and smelly. The cup holder had spilt sticky beverage. The steering wheel was clammy. Location is convenient… equipment was not clean.
Annette Green
Évaluation :
5
Was very quickly and nice people treat us thank you for the great job.
Bralio Zuniga
Évaluation :
2
I was given no indication how to return online. I was only told to leave the keys in it and they would email a receipt. No way. Then after not receiving an email two hours later, I called, only to be told that all of the trucks had been checked in. And then asked if I was sure this was where I had dropped it off. Can you imagine my concern? He then had to go search for it on the lot. He found it and checked it in TWO HOURS AFTER it had been dropped off. In addition, we picked it up with 1/4 tank of gas and returned it with 1/2 tank of gas. The same employee told me it would be credited to my card, but it wasn't, so I had to register a complaint. Poor customer service all around.
Laurie Gronskei
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen Webster
Évaluation :
5
Buy your next customer a steak dinner!!!!! That's the only thing that would improve the rental because everything else was outstanding!!!! THANK YOU!!!
Bill Moore
Évaluation :
5
Always a good experience and friendly, efficient staff!
Todd Miller
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steve Robitzsch
Évaluation :
5
Excellent professional service! Most appreciated.
Charles Coker
Évaluation :
4
Turning in my trailer was quite lengthy only two people and a lot of customers
CLIFF BOTTORFF
Évaluation :
5
Le client n'a pas laissé de commentaire.
skyler nichols
|
Expérience générale
Évaluation :
2
Dropped car off at 9am, was told my car would be done by 3-4 pm, I showed up at 4 and my car hadn't moved. I walked inside and they said they didn't realize my car was there and didn't know where my keys were. My keys were on the wall behind them infront of a trucks keys. They still got my car done same day but I had to come back after hours to get my car, thankfully they did stay late and finish it and compensate me.
Woodrow Lehman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deshon Williams
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Meek
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEAN HOLLAND
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Arcuri
Évaluation :
3
One of the tires on the truck was flat when we picked it up. Someone should have checked the tires beforehand. Steering was also loose front end needs work.
Denise Rotert
Évaluation :
5
The staff was excellent. Great experience. Will use them again in the future.
Mark Lyon
Évaluation :
5
The gentlemen that helped me were friendly, quick, and just overall great individuals. Made the process easy.
Shelly M Batchelder
Évaluation :
5
Everything went well. A bit on the expensive side, but thankfully all went well.
wanda cardona
Évaluation :
2
Check in was horrible and a very long wait. When we returned the truck we were basically shoed out of the door and the person was rude and on his cell phone.
Erica Stalker
Évaluation :
4
The vehicle that I rented (a van) was very clean in appearance inside and out however running wise it was not great at all there were issues that made it run very rough.
tina torrez
Évaluation :
5
Truck was supposed to have 1/8 tank of gas. The trucks feed me light turned on as I was pulling out of the parking lot.
John Cook
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raymond Arcuri
Évaluation :
5
Staff friendly and helpful
Mark Thomason
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randal Winship
Évaluation :
5
My only problem was the passenger side mirror would not stay put and it made it difficult to use but other than that 5stars
jareb salmons
Évaluation :
5
Everything Was Perfect!!! Except for the Self Check In on the Mobile App.. It had a glitch and I could not check in through the App.. But Other than that.... Everything Was Perfect!!!!
Brian Thornsberry
Évaluation :
4
Le client n'a pas laissé de commentaire.
jaron brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra Slaughter
Évaluation :
3
The windshield and mirrors were so dirty, I had to clean them before I could drive the truck to the destination. The check engine light was on when I picked it up and never went out.
Jan Stone
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIMBERLY WELLS-WAIT
Évaluation :
5
Le client n'a pas laissé de commentaire.
carrie rogers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet Kincaid
Évaluation :
5
Customer serves was great. Everyone I spoke with was very helpful and accommodating. Keep up the great work!!
Randy Williams
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jazmin Morales
Évaluation :
5
Le client n'a pas laissé de commentaire.
roderick robinson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Davis
Évaluation :
1
Employees were like high or something, it took me about 1hr to get out of there after arrival and even reserving online, very SLOW workers
Gilberto Luciano-Penaloza
Évaluation :
5
Le client n'a pas laissé de commentaire.
patricia brogoto
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROBERT KYSER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sabrina Wolfgeher
Évaluation :
3
employees not very helpful and still have not recieved my deposit money back on my debit card
Ronald Moline
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Messbarger
Évaluation :
5
Le client n'a pas laissé de commentaire.
Byron Portillo
Évaluation :
5
Very professional customer service, and did a better job on the hitch replacement, better than what was originally on my vehicle. Highly recommend
Byron Portillo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charlene Owens
Évaluation :
1
Le client n'a pas laissé de commentaire.
renee Armstrong
Évaluation :
5
Le client n'a pas laissé de commentaire.
Orquidea Valeriano
Évaluation :
4
No worries
Billy Brandenburg
Évaluation :
5
You guys are amazing. You save my life. I was getting put out of my home because it had hoes in it didn't know where to go or what to do but when I met you and you were so nice and pleasant it made my day. Thank you so much for being there.
Betty Montgomery
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAREN Coyle
Évaluation :
2
The back was full of trash and random debris, and the front cup holders had ash all over them. The vehicle smelled like weed and cigarettes. The employee also put insurance on the rental without asking me, when i had chose "no insurance" on the reservation.
Samuel Starr
Évaluation :
5
Every thing that was done was impressive, thanks👍🏾
Landmark church Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohammad Salehi
Évaluation :
4
Once I bring a trailer/truck back and park it in the designated drop off area, Customers should not be asked to back equipment into parking areas or ask to use your vehicle to do it.
Heath Oustad
Évaluation :
5
Just keep up the good work
Rick Fleming
Évaluation :
5
Not a thing! Excellent experience !
jackie stigliano
Évaluation :
5
There was a bit of damage to the vehicle and food spilled over the center console and floor.
PHILLIP FIORENTINO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antionette Wells
Évaluation :
5
Staff was really friendly and welcoming
Cody Martin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rahnice Clay
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Wilson
Évaluation :
3
Le client n'a pas laissé de commentaire.
eric warren
Évaluation :
5
Great people and equipment
Tim Quintrell
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert atkins
Évaluation :
1
My dollie was not ready or there than they were on there personal phone and ear pieces talking to people it was very dark in the building
Courtnie Candie
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven West
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jordan Harris
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hector Carreon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristi Walker
Évaluation :
3
This was a better experience than I had last time. It is truly do it yourself. The tires were low because of the weather. They obviously don't check the equipment.
Kristina Peters
Évaluation :
5
Le client n'a pas laissé de commentaire.
Conner CONNER JURGEN PIPER
Évaluation :
4
The truck that I rented was heavily damaged. A lot of the skirting around the storage compartment was loose. The front left fender was damaged to the point that the headlight was not secured properly and bounced while driving. Luckily most of my driving was in day light so this didnt effect me to much.
Wesley Rogers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra Cervantes
Évaluation :
3
Le client n'a pas laissé de commentaire.
Frank Arredondo
Évaluation :
1
I reserved an appliance dolly. But when I picked the truck, no dolly was available I dive the truck 10 miles. I went to fuel. The tank too 5 gallon. I was told it's my fault because I'm supposed to know when the f is not fully covered I'm suppose to notify before leaving the lot. Too many add on charges. Advertise low price then a 29,95 turns into 75
grey dickson
Évaluation :
5
BEST UHAUL SERVICE! GIVE THADDEUS DIAMOND A RAISE PLEASE
Bryan Morales Acosta
|
Premières impressions
Évaluation :
4
The truck I had needed an alignment and the tires needed balanced.
David Keith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Rodriguez
Évaluation :
4
Just keep up the great Customer service..
Stacy Buchanan
Évaluation :
5
They were very accommodating and worked with me at the Noland Rd store. There was a snow storm and they called to tell us to be safe and bring truck next day.
Mitchel Peterson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gayle James
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tina Bowles
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paula Jackson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Heitmann
Évaluation :
4
I was disappointed in my return experience. The sign said to stay in the vehicle until an employee came out. Well one did come out and he was placing pallets in a pile, then he went inside. I waited another moment then gathered my belongs and went inside, I had to get going to pick someone up. When I went inside there were 3 employees, 2 behind the counter and the man that had been outside sitting on a stack of boxes. All three were just chatting, no one else was there. When I told them I was returning a truck, one of the guys behind the counter pointed to the man that had just been outside and said to give him the keys. I don't like wasting my time. Who knows how long I would have waited in the truck. From now on I will just go inside and ignore the sign.
Liora Anstandig
Évaluation :
4
The truck had not been swept clean prior to my rental. Because I was moving furniture and bedding I had to clean it of the wood chips, glass, and smaller pieces of cardboard before loading. The windshield was quite dirty on the inside with a sticky substance as if someone's sugared coffee or soda had been splattered on it. Other than that pickup and return seemed fine.
James Elswick
Évaluation :
4
The places was clean but long lines and seemed to be issue with drop off location. After I even called the office to clear that we made a change.
JAMES LAMB
Évaluation :
5
Le client n'a pas laissé de commentaire.
Noe Gomez
Évaluation :
5
Manager is the best 3rd rental from here in a week. Consistently quality service with a smile
robert harrison
Évaluation :
5
The staff was friendly and very helpful.
Ashley Craddock
Évaluation :
5
Service was great and convenient. Thanks!
Kathleen Susan Ferguson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark petentler
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tyran Sutherlin
|
Expérience générale
Évaluation :
5
The staff are awesome especially Mr. RJ and his (2) biological brothers who work at the listed location were extremely friendly, courteous, respectful, supportive, helpful and very professional. They did an awesome job with customer service which they took to a whole new level. Several words to describe Mr. RJ is phenomenal and Man of the Universe that helped me out yesterday that words cannot describe. Mr . RJ is very intelligent, knowledgeable,, articulate and a good face for the company. Kudos to Mr. RJ and his (2) brothers that work alongside of him at the front counter at U-Haul Rentals which is located at 4312 S. Nolan Rd Independence, Mo. RJ and his brothers are the dynamic duo with quality and excellent service. I am extremely satisfied with the awesome customer service and I am a Happy Camper. Michael McKenzie
MICHAEL MCKENZIE
|
Premières impressions
Évaluation :
5
The staff there was friendly and helpful
Ronald Jackson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Craig
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tonya Spiller
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rahsaan finney
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raymond Starnes
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Regina Gibson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CORY BONNER
|
Premières impressions
Évaluation :
3
While the uhaul office staff members were GREAT, the uhaul experience entirely has been HORRIBLE!! From the miscommunication, to being mis informed, to being giving the run around, to also swindling me out of money i did not owe. I will absolutely refrain from using the UHAUL service in the future!
Montoya Walker
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STANLEY THROGMORTON
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lakesha Warren
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
anthony dillman
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
tiara cunningham
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kristy Harrison
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
carol griffith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hope Lowinger
|
Expérience générale
Évaluation :
5
RJ is the best customer service rep! Always ready and willing to help anyway he can, with a smile!
Steve lampman
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Samaria Gordon-Taylor
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Samaria Gordon-Taylor
|
Expérience générale
Évaluation :
5
Very friendly.
anthony dillman
|
Premières impressions
Évaluation :
5
Merci.
Jana Nevins
|
Premières impressions
Évaluation :
3
Not a lot of staff during the day or night. So anytime you go in there be prepared to wait. If you have a unit on the far back side. Good luck getting in, they park all of the big trucks back there. So if you need to get in your storage randomly like me, it was a hassle. They need to find another lot close by to park trucks.
Jazmen Kemper
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allison Dame
|
Premières impressions
Évaluation :
2
Was told that storage would be pro rated wasn't
Donald West
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Katherine Holmes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JENNIFER WEAVER
|
Expérience générale
Évaluation :
5
The bathroom and storage area are very clean and small great
Donald West
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BROOKS STOTTS
|
Premières impressions
Évaluation :
5
They we’re great
Breona Bruce
|
Expérience générale
Évaluation :
5
Frank Holloway is awesome!
vernestine scott
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Wilson
|
Premières impressions
Évaluation :
5
Frank Holloway was friendly, fast, AND professional!!! He gets an "A" for customer service!
Tomika Harris
|
Premières impressions
Évaluation :
3
Gate card wouldn't let me in guy didn't hear horn to let me out and he didn't take your guys lock off so I couldn't get in it I just put my lock on it. How long before gate is fixed and I am going to need my card to open the gate but yesterday it wouldn't so how do we fix that
SASHA WHITTLE
|
Premières impressions
Évaluation :
5
Frank Holloway was GREAT TO WORK WITH !!
JENNIFER WEAVER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
preston kates
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Kellner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Craig
|
Premières impressions
Évaluation :
1
Upon arriving no one came out to help. Went into store where employees were gathered in a group loud and using very loud profanity that was unacceptable. No one knew what they were doing. Had to ask for assistance to get in gate and was treated like I was stupid!!!! However the staff neglected to activate my access code. This is just a piece of my story !!
Lisa Bender
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAWN REDHAGE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
carl COX
|
Premières impressions
Évaluation :
5
All the employees wonderful and vey helpful!!
Tammy Jones
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Brad Paul
|
Expérience générale
Évaluation :
5
It was okay
Raymond Starnes
|
Expérience générale
Évaluation :
5
I've never had better service than what I experienced at this facility please keep up the great work....I really felt how you care about your customers, you made a stressful day easier than it should have been..to frank who took care of all of my needs with a smile and left me in aw I appreciate you , you are a good man
You deserve a raise
Connie Blanton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lowell Taylor
|
Premières impressions
Évaluation :
3
Uhaul gas wasn't correct but didn't want to turn around. Plastic bumper fell off prior to leaving. Light came on for either oil or fluid and no one had maintained vehicle prior to pick up
jennifer duran
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jamie Thompson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tonya Spiller
|
Premières impressions
Évaluation :
2
Sold my items for more told me less amount so I would owe money distortion
LYNDELL MAYS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharelle Henderson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rex Monarch
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
vernestine scott
|
Premières impressions
Évaluation :
5
The store representative was very helpful in getting set up.
Michael Lawson
|
Premières impressions
Évaluation :
5
They was nice every time I call to make a payment and ever help full of I had a question
sandy cheadle
|
Expérience générale
Évaluation :
5
I had to get a storage unit for several months. I wanted climate control due to the nature of some of my belongings and not wanting them humid or cold or too hot. The unit was the perfect size and clean, well lit and secured, along with the climate control. The staff at this uhaul location were always friendly, helpful and reliable! I hope I do not need storage again, but if I do I would definitely pick this place again.
Randall Bader
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sharon williams
|
Premières impressions
Évaluation :
3
Gate was broken for the two months that we used the storage unit and this made the facility totally not secure and also limited the hours that we could access the facility since the gate was closed during off hours.
rob jordan
|
Expérience générale
Évaluation :
3
Had my stuff in storage for 2 days in the month of July and had to pay for the entire month. That's was ridiculous. I should gave been prorated for the 2 days and just pay that. I can see for 15 days having to pay for the entire month but 2 days??? An absolute rip off! I won't use you service or recommend it to anyone.
Mary Frances Leonard
|
Expérience générale
Évaluation :
5
Very nice team led by an incredible manager!
Gloria McCarthy
|
Expérience générale
Évaluation :
5
Frank was great and extremely helpful.
MAXWELL GEMMILL
|
Premières impressions
Évaluation :
4
Rates continued to rise. Moved to half the price around the corner.
Bret Collins
|
Expérience générale
Évaluation :
5
All the guys that helped me was very good with Customer Service
Aaron Davis
|
Expérience générale
Évaluation :
5
Everyone was always so nice to me. When I had an issue with my lock. And when I needed an extra dolly and when I left. The guys there where so sweet and worked hard. Great job seeing the guys work and not joking around they took their jobs serious. Thanks U-Haul on Noland in Independence.
Jaquelin Baker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gloria Kauble
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernanda Salazar
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samaria Gordon-Taylor
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
COURTNEY BLUFORD
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bonnie Mcquillen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie Taggart
|
Online Move In
Évaluation :
5
The first person we spoke with to reserve the uhaul was rude and there was yelling in the background. The gentleman I spoke with with I got to the store was very nice and helpful. When we got to where we needed to go, Frank was amazing. This move was really rough but, he made it a little easier for us.
Hanna Bulyar
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RYAN CARLSON
|
Premières impressions
Évaluation :
5
Only issue was on shady side and ice wasn't melted. Just a bit difficult to empty unit.
Tammy Bitzer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dorothy gonzalez
|
Expérience générale
Évaluation :
5
Great staff
Rex Monarch
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Stanhope
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Berridy
|
Expérience générale
Évaluation :
5
Great experience. Frank was a tremendous help.
albert cayton
|
Expérience générale
Évaluation :
5
I rented for almost 9 months and had no problems. When I went to retrieve my items, the process went really smooth. I would definitely use U-Haul again.
Jenice Washington
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amie Enders
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ETCHESON WRIGHT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Berridy
|
Premières impressions
Évaluation :
5
Thanks to all the employees for there help
indira acosta
|
Expérience générale
Évaluation :
5
Everyone was always friendly and professional. They are great people.
Clarissa rippee
|
Expérience générale
Évaluation :
4
The person who checked us in seemed to cop a bit of an attitude and told us there was nothing in the computer for us, despite us having visited the location a week prior and having it confirmed. He did eventually find it. The other two gentlemen were pleasant and helpful.
Elizabeth Nikolaisen
|
Premières impressions
Évaluation :
5
Frank and his team at UHaul were friendly, helpful, knowledgeable, kind, and professional!! I was told last minute I was unable to move in to my new home, and Frank went out of his way to help me figure out how to get storage and return my uhaul to his location. He really turned my stressful day into a thankful day that there are caring people in this world. WONDERFUL customer service!!! Thank you!!
Krystyna Fitzwater
|
Premières impressions
Évaluation :
5
I couldn't have asked for better service. RJ in particular was my man. He was very professional and helpful all of the time. Earlier in my storage days, I was in a U-Haul out in the country in Lee's Summit area. The Independence storage was hands down the best experience. Thank you for taking care of my things and for (taking my money... ha. ) all of these years. My very best to RJ.
CONNIE REAGAN
|
Expérience générale
Évaluation :
5
Everyone has always been very helpful, professional, and courteous.
Clarissa Rippee
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle Smith
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
alice jack
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Eastman
|
Expérience générale
Évaluation :
5
Pickup and drop-off was easy and painless. Was able to do so from my phone so I didn't have to go inside for assistance. Will use them again for future moves.
Cailey Kroesen
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anna Snow
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Pennie Hollenback
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
KRISTINA CLINE
|
Premières impressions
Évaluation :
5
That kid at the front desk was good. Knowledgeable, polite and on the ball. Keep him around and give him a raise. Dead serious, he'll be running his own place one day if he's not the boss already.
Jeromy Antle
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ETCHESON WRIGHT
|
Premières impressions
Évaluation :
5
Merci.
Ava Johnson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiniqueka Saunders
|
Expérience générale
Évaluation :
5
Sad to see Mark Kocinski leave after all these years. He retired. He was always so good to work with. The store has a good crew though so I'm sure they will continue to provide great service to the community.
SAUNDRA ADAMS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Eastman
|
Premières impressions
Évaluation :
5
The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.
Lise Perazzetti
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clarissa Rippee
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clarissa Rippee
|
Online Move In
Évaluation :
5
I have been with the Noland rd Uhaul storage on and off since 1988 and have always gotten excellent service from Mark and everyone there. Thank you all very much for helping me whenever I needed your assistance.
LINDA PEPPERDINE
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
kamilah grim
|
Expérience générale
Évaluation :
1
"YOUR ON-SITE EMPLOYEE'S ARE HELPFUL, BUT YOUR RESPONSE TIME TO TALK WITH ME WAS VERY DISSATISFIED, & YOU GUY'S REALLY NEED TO STEP UP YOUR PERFORMANCE ON CUSTOMERS INCOMING CALL'S , FOR ME TO WAIT UP (10-15 MINUTES) & THEN GET DISCONNECTED IS NOT ACCEPTABLE, THEN HAVE TO CALL OTHER U-HAUL HERE IN KCMO ( KANSAS CITY,MO), TO JUST HOPE TO TALK W/ SOMEONE IN ORDER TO TRY PAYING MY STORAGE UNIT PAYMENTS CAUSE THE ONE PLACE I WAS RENTING FROM NEVER , EVER PICKED UP MY CALLS & THAT'S WHAT HAS ME ANGRY, BUT I'M. OUT OF THE STORAGE UNIT, & THAT'S ALL I HAVE TO SAY!!!!"
RONALD WELLS
|
Expérience générale
Évaluation :
2
Horrible customer service when we set up the unit. If we didn't have a time frame, we would of went somewhere else. Kept items in storage for 4 months, over half our items were covered in mold.
Victoria Lescault
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
pearl lentz
|
Premières impressions
Évaluation :
1
High prices for a small box never again lost so much money and being treated as a stranger and getting no help during a recession was not good
SAMANTHA REILLY
|
Expérience générale
Évaluation :
4
Great customer service, the store Manager and staff very helpful in helping meet all of my needs. Especially when, I changed my mind at the last minute about the lock for the storage door.. Very friendly staff and courtesy of needs for customers during the pandemic. Gave clear instructions of what is required and necessary for customers safety at their location.The cleaning lady also very prompt and nice..strong team with strong skills to meet customers needs for storage and moving... Thank you for the standard of excellence.
erica davis
|
Expérience générale
Évaluation :
5
Very good people always ready to help.
VIRGINA DUHON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRANT HEAP
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bryonna Snow
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie Trussell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julia Moltbia
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Guenevere Shook
|
Premières impressions
Évaluation :
5
Amazing ppl skills great personality nice area
Torkel Royston
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDNA VANOY
|
Expérience générale
Évaluation :
5
Frank and crew were awesome. I got a storage unit and realized it was too small. They all jumped in and got me a larger unit and was in and out in no time!
GRANT HEAP
|
Premières impressions
Évaluation :
5
Staff was always courteous and helpful. Cool Beans!
Steven Schrader
|
Expérience générale
Évaluation :
5
Friendly and very helpful folks at this facility. Unit itself was clean and ready to occupy and the dollies located at the inside dock made the transfer so much easier. Glad I found them.
catherine fish
|
Premières impressions
Évaluation :
5
The staff is amazing!
Lori Ridgeway
|
Expérience générale
Évaluation :
4
Good storage facility to rent from. Only downside is ease of access to doors to reach inside units (i.e. parking is not very good without blocking everyone else from thr access doors)
Mary Ann Retherford
|
Expérience générale
Évaluation :
5
I love Uhaul on Noland and I-70! I will definitely go back if i ever need storage or a moving truck again. Awesome customer service and fair prices.
betty taula
|
Expérience générale
Évaluation :
4
Only concern is that a couple of times security gate was left open. Eg. I was at my storage and security gate was open entire time (15min.) I was there.
Christopher Grube
|
Expérience générale
Évaluation :
5
Awesome experience! Thank you for everything!
rebecca saenz
|
Expérience générale
Évaluation :
5
The staff was very friendly and very helpful. I would recommend U-Haul because they are very friendly and they take care of you like family. Also U-Haul will make sure that you have everything
KRISTINA HESSENFLOW
|
Expérience générale
Évaluation :
4
I did not say excellent, because when I got to my storage unit for my first time All the way around in the back, It was LOCKED... Could not get in & can't reach by phone. TIGHT slide loc Andy Great!
VICKIE ANDERSON
|
Premières impressions
Évaluation :
5
The staff was very friendly and super helpful. We had an issue at a different location with a storage unit and truck, but this staff here at this location went out of their way to solve the issue.
Zach Cunningham
|
Expérience générale
Évaluation :
5
The manager on duty was more than willing to assist me and help. Every other worker that day that we interacted with were all very friendly and made my overall experience excellent.
Zach Cunningham
|
Premières impressions
Évaluation :
5
Great service
pasche douglas
|
Expérience générale
Évaluation :
5
I've rented trucks and storage spaces from U-Haul stores in other parts of the country and this location is by far the best. They should be used as an example for the whole company. Wow!
Carol Bradon
|
Expérience générale
Évaluation :
5
Gary and Mark provided excellent customer service.
Joe Johnstone
|
Premières impressions
Évaluation :
5
Highly recommend !!!!! They are very helpful !!! Thank y'all!!!
Floyd Bowlin
|
Expérience générale
Évaluation :
5
The young man who was helping me was really nice about all the different options I had.thank you
shy jackson
|
Réservation
Évaluation :
5
Great services
LYNDELL MAYS
|
Réservation
Évaluation :
5
Mark is nice to work with.
Charles Zerr
|
Expérience générale
Évaluation :
5
Excellent service
BRANDY ELLIOT
|
Expérience générale
Évaluation :
1
I had mice in my unit, it destroyed my furniture, the store manager Mark thought this was very funny and he actually knew of mice in the units. This is a joke the manager is a joke, seriously.
KYLE LARM
|
Expérience générale
Évaluation :
3
Location appeared well staffed, still there were long lines too often. Magnetic cards for the gates didn't work, had to wait to get fixed in a long line. But I would recommend this store overall.
Ollie Woodard
|
Expérience générale
Évaluation :
5
I have used the services at this location many times and the staff have always been very helpful and professional. All of your locations should strive to be as good as this one.
DAN CHAMPION
|
Expérience générale
Évaluation :
1
My unit was infested with mice droppings! I had to get rid of most of my things!!! And hire someone to clean and sanitize my furniture!!!
Marcia hamm
|
Expérience générale
Évaluation :
2
The price increase over the 6 years was unacceptable. I'm a disabled Veteran and my mother was 90 years old when we rented your storage the price was around $119 a month and now it is $159.
CHARLES CRAIG
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.