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Dionte M.Customer Reviews for U-Haul Moving & Storage at Page Ave
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Awesome trucks and prices, thank you
Ram N.Great job
ethan B.The gentleman who helped me the first time with the Page location saw me driving down the street an hour and a half later with a different trailer. His comment was oh I didn't think it might fit. which tells me that he knew ahead of time what I was looking for I drove all the way from Page to Chesterfield and back to get a second trailer. By the way my first experience at the location on Dorset named Bob's was absolutely horrible. you can contact me if you'd like to know
Stephen W.What a great group of people. Everyone i dealt with were kind, approachable, and considerate. Super quick and quality installation service. I believe John was the installer. Solid job. I completely forgot to empty my cargo area pror to installation and when the installation was completed, not only did he put the items back, he put them back in a clean and orderly fashion. I take great satisfaction in writing this review. 100 % happy and will only go to this u haul location for now on. Don't take a chance on anywhere else!
Jeffery L.Great job by the guys at page Avenue overland Missouri pickup location
JAY R.Both gentlemen were very helpful & polite.
Renae B.Even though the truck I used was clean the steering had a lot of play in it which made driving in the rain at night kinda sketchy
Don S.Nothing. The staff were professional, friendly and trustworthy.
Ernest W.Very quick, looked great. Can't wait to try it out as this is my first experience with something like this. Merci.
Kathy E.Whitney and Deshaun were absolutely fantastic! Customer service was amazing
Sharnea J.I ended up checking the trailer return in on the uhaul app after 15 minutes because no one came out to the drop off/check-in location. In their defense, it did look like there were quite a few customers there at the time. I just had to be somewhere else and the app was easy to use.
IAN O.My experience was awesome had preregistration online so my checkout was speedy as was my check-in. Highly recommend this location.
Bob H.Everything always goes well when I rent from this location. People are friendly and helpful and get me in and out as quickly as they can.
Jason P.Keep doing excellent work, excellent customer service, excellent communication skills. This was such a pleasant experience.
Mary H.Very understanding and professional service provided here
Summer M.The staff was awesome!!!
JACK M.The entire process from making the reservation online to picking up the vehicle to dropping off was super easy and smooth! I felt supported by the information on the reservation website as well as by the employees I interacted with at the pickup location.
Kathy W.The truck was clean but reeked of weed.
Don S.Everything was excellent the staff was amazing thank you for your service love Katrina Holmes
katerina H.Henry always provides the absolute best customer service.
Carrie O.I have zero suggestions. Awesome experience! Very professional and friendly staff from start to finish.
Melissa D.Trailer door was greasy…when it rained it dripped greasy water on all of my stuff. Had to clean up all my stuff.
Steven H.Everything was good
Deven S.The customer service was very helpful and made this experience great.
Demetrius E.I was a bit concerned after leaving the truck without anymore information than “leave the key in the truckâ€.
Sherri J.I frequently order a cargo van from this location for my business. They are very accommodating.
Ellen K.Good service
Miguel L.Friendly and helpful
Debbie L.I returned the truck and it was a little wet and muddy because of the weather. The guy tried to talk down to me and I put him in his place. He told me that these trucks are only to haul furniture. It's a MOVING truck, not a “furniture†truck. Won't be back to this location
Richard G.great job
Vernell W.This isn’t my first renting an unit from this location, if I ever need another unit, this is the location that I will return…EVERYTIME
Carlton G. | Expérience généraleAll good.
CHARLES N.I appreciate the deal that I had where the first month was free. The location and business hours were convenient. The staff were always friendly and efficient. Lastly m, $125 is still expensive for the unit of my size, you all should lower your prices.
Audresha G. | Expérience généraleMy experience was great. No need for improvement coming.
Charles B.U haul employee incorrectly attached the trailer. Dang near tore my bumper off.
kyle V.While I did not catch the man's name who helped me, he had AMAZING customer service. He was patient when I didn't have answers, kind when I was the weirdo waiting at the door before they opened, and welcoming upon my return. 11/10 we will be back.
Jennifer A.Either the U-Haul app is unbelievably slow or cell service is poor in this location. It took several minutes for photos to load and almost half an hour to self check out a vehicle.
David W.I was 20 minutes late picking up the moving truck through the app and so I was locked out. When I called the number from the app for assistance, the employee on the phone tried to fix it but it didn't work. She sent me to technical support, which i had to wait for a callback. IT staff was rude and unhelpful. I had to wait until the store opened so I could talk to a staff member. Picking up and dropping off the UBoxes took a long time and staff seemed to be frustrated by the interface and weren't able to do their job efficiently. I had to speak to a staff member on the phone three separate times to make sure everything was in order for the truck and Ubox pickup/dropoff. Our personal truck for towing the UBoxes could more than handle towing two of them but the system would not allow it. UHaul needs to do more testing and fixing of your app and system interface with staff. It was frustrating and the worst experience I have ever had with UHaul.
Sydney K.Great service will definitely use again
rodney S.The first two employees I met were both rude and not particularly helpful. When I returned the vehicle, the young man that checked me in was terrific. He should be this site's manager.
Chris O.I did not use the location because I had moving help.
sarah H.Henry has been very helpful! Thank you
MIA M. | Expérience généraleI enjoy the care the staff showed me in my short stay they were very helpful and courteous.
Yvette P. | Expérience généraleThe staff is awesome 😎
Carolyn J. | Premières impressionsGreat customer service representative in store. Helped me out.
Jeremy H. | Premières impressionsI still have not been able to access my storage unit. The manager tried to be helpful but my new temporary code didn't work & no one in the office would answer when I tried to buzz them at the door.
Rebecca B. | Online Move InToo many inconveniences
Cleveland Y. | Online Move InI had a lovely experience. The workers was very polite and helped me tremendously during my time in need
marquett b. | Premières impressionsKenny is great
H Christopher H. | Premières impressionsVery good service
LAWRENCE B. | Premières impressionsWould recommend it to others and use it again if needed. Thanks for your service .
Shirley A. | Expérience généraleThe workers were extremely helpful, and went out if their way to help me with the uhaul truck we were returning after unloading the trucks' contents into the storage unit. Thank you!!!
Mary M. | Online Move InAlways willing and available to help
Kristal F. | Premières impressionsThe process was smooth and simple. The only issue I had was locating the unit. I was expecting an outside access. Once I was guided in the right direction, I was more pleased than before.
Pierre B. | Online Move InThank you Mike for all your help
SHARON R. | Premières impressionsMerci
Roy B. | Expérience généraleI had reserved three U-pak units online, not realizing the required notice. Everyone I dealt with was working hard to make my dreams of renting containers a reality. Phil and Rob at the page location, Chasity (I think) at Dutchtown, and Jody in scheduling. Thank you all!
WILLIAM R. | Premières impressionsAs of now I have been sent 12 emails asking to fill this out. The next 12 will all be one stars.
Alan M. | Premières impressionsGreat staff. Very helpful.
Tom M. | Expérience généraleThe only complaint I have is that it is completely dark in the actual storage unit.
Tiffany H. | Expérience généraleMuy bien todo gracias por su servicio 👍🙏
Christine M. | Premières impressionsI paid for a storage the first time I came in and you all always say the first month is free now why would your staff do me like that ,I will never recommend anyone to you all because when I ask for my money back he refuse to give it to me, now I also have to pay for 2storages in March he just used me I will always inform everyone that you all don't wair name tags so if we need to speak to a boss we can't call your name, I will also inform everyone that you all don't sign the paper once we paid our money, you all are very, very,very,very,very poor business people.
Blouis D. | Premières impressionsGreat service and clean facility. It would be helpful to eliminate that phone answering service. It makes it impossible to speak with a live person.
SHAVYON J. | Expérience généraleFriendly, professional staff and storage facility safe and clean.
Francine G. | Premières impressionsMy rental was double booked and the manager worked with me to assist in the fixing of the problem
Christopher P. | Online Move InI was very pleased with the staff and services received.
Preston T. | Expérience généraleGreat experience.
Shirley A. | Premières impressionsSO helpful with locating a convenient unit!
Pamela W. | Premières impressionsMore expensive than other storage units and then offer me one free month so I move to a cheaper storage unit down the street and bigger
Abraham R. | Expérience généralePeople living in storage units . They even rented me one with some one living it. Also the special of rent a truck first month storage wasn't done. I had to make them do it when I rented 3 unit different time. Then to move out was horrible, asked day before why when i rented truck and moving service threw your web site. They were EXCELLENT. But uhaul told use it's at different uhaul, I need to switch the driver . They said you didnt need to just give my phone number . WRONG not only show license change account to him. Made him pay $122.00, he didnt have any credit cards with him. So THANK GOD my sister was out in the car. She paid. MY CREDIT CARD IS IN FILE . why didnt they use it. So another person is living 2 locker's down. I was by my self. 56 yr old white women. SCARED THE CRAP OUT IF ME. AGAIN. The first time I talked to upper management, they said that he had been working on fixing the problem. I said really they said they had no idea someone was living in the unit they rented me. I SAID WOW YOU REALLY DROPPED THE BALL. So now it happened again.you need to fix this. You are a nation wide company. REALLY. This is a news worthy store. So how will this be rectified??? Disappointed customer.
Lisa O. | Expérience généraleCouldn't understand that if you pay for a full month and leave early in that month you are not using it is not pro rated.
Steven W. | Expérience généraleThe storage facility and personnel were excellent. I would use again.
Beverly B. | Expérience généraleGreat management and staff!!
Tony L. | Premières impressionsExcellent
Carol D. | Premières impressionsExcellent professional management and staff!
TONY L. | Expérience généraleVery quickly found me a space and got me signed up.
WILLIE S. | Premières impressionsThis company was so professional, nice and understand me. When the pandemic was going and I was waiting for unemployment to come and they work with me and I never had to worry. Thank you for so understanding and kind.
Deborah M. | Expérience généraleOne comment - I had to wait until the office was open to find my unit. The facility map on the website will not open
Nancy W. | Online Move InWe were in the new extension that was recently completed. The contractor was returning to reroof this new building. Our original unit had a pool of water. The manager immediately moved us to a unit with no roof problem. We found the staff and facility top rate.
Connie B. | Expérience généraleThe facility is great shape, and Kenny, Mike, Johnny, and the rest of the staff were helpful and did a great job.
Andrew B. | Expérience généraleVery kind & helpful staff. I'm very happy with my choice to use U-Haul storage.
Kathy H. | Premières impressionsThey were really helpful when one of my storage payments had an error. They helped me fix the error and waived the late fee!
Dominique S. | Expérience généraleKenny and his team of Staff we awesome and any time I had a concern they were able to help me with a solution and I appreciate that . Thanks again
TAMMY P. | Expérience généraleNone other.
TONY L. | Premières impressionsKenny Kramer is a perfect manger he helped me so much with everything i couldn’t be happier to give my business to Uhaul.
kevin r. | Expérience généraleI've moved from one store room to one in the new building behind the office. I'm not officially gone.
DAVID K. | Expérience généralevery happy...you solved my problem...I worked mostly with a black skinny young man..he was very nice...please give him and early Christmas bonus...of Jimmy Johns...hahhaha
james d. | Expérience généraleGreat staff, convenient location. We were very pleased with our experience with U-Haul.
Tonia A. | Expérience généraleThe regular storage rate is excessive.
KEVIN N. | Expérience générale👍
Londell L H. | Expérience généraleThe storage facility is superior to competitors in terms of cleanliness and climate control. The monthly charge is much higher than that of competitors, however. I highly recommend U-Haul storage.
Alexander T. | Expérience généraleAlways helpful. Rented a trailer and got a free month of rent on the storage unit.
Shiree W. | Expérience généraleExtremely helpful staff!!!!
JACQUELINE J. | Premières impressionsVery pleasant and informative
jacqueline d. | Premières impressionsgreat job
ADAM P. | Expérience généralePerfectly satisfied!
Paul S. | Expérience généraleI trust this location, it's the only one I've used for years.
Sonia G. | Expérience généralevery nice
robert j. | Premières impressionsAll questions answered upfront. Very friendly service and personnel
Paul S. | Premières impressionsI had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!
Tiffany K. | Premières impressionsNo comments
crystal p. | Expérience généraleLove it
Lapriesha M. | Premières impressionsKenny at Overland location is fantastic to work with!
Monroe G. | Expérience généraleThank you for all your assistance & friendly staff.
MATTHEW L. | Expérience généraleStaff is friendly and knowledgeable. This is a great place to rent a truck or van.
Alexander T. | Premières impressionsExcellent & safe place to store your belongings. Merci
Lamanda G. | Expérience généraleThe service I received was Superb. I am a 70 year old African American Disabled Woman. All the Employees showed me Empathy and Concern. It was snowing very hard when I arrived. I am glad to be HOME.
Rosie H. | Premières impressionsSteven was excellent.
kenneth j. | Expérience généraleGood place to go
Erika E. | Expérience généraleMost satisfactory. I used the box for a unique purpose. Moving a very expensive piece of equipment for weaving cloth. The only downside was lack of anchors. I suggest adding floor Anchors. Tom Beaudet
thomas b. | Expérience généraleEXCELLENT experience. Thank you.
lisa h. | Expérience généraleIf I need u haul service I would go back to this facility
Espinoza S. | Expérience généraleOverall a good process having items in different storage capacities for over 3 years. Some times it took a couple tries to get things straightened out, but overall a positive experience
CHRIS K. | Expérience généraleFantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Merci!
Matthew M. | Premières impressionsGood customer service
Kim O. | Expérience généraleClean, dry and perfect!
MELANIE D. | Expérience généraleLove it!
Br. W. | Expérience généraleThere I-haul team got the job done in a timely manner.
faiz f. | Expérience généraleeven though our facility in carbondale is manned by one person, he is friendly, has the correct info and has all the customer service skills to handle a fairly full store on his own. he is a great guy
Darryl C. | Expérience généraleI got the truck and it was in tow and it started out that way (it eats up gas) . it had 3/4 of a tank of gas. I used less than a quarter of a tank so I put a 20 in and the gas gauge didn't move
alonzo r. | Réservationno problems with the facility
Rich F. | Expérience généraleThe entire staff was great to work with. They were efficient, accommodating and friendly.
Sue T. | RéservationI used uboxes and had them delivered so I did not see the facility. Uboxes were clean and communication was excellent. Staff worked hard to ensure everything would work for me. Fortement recommandé!
Melissa L. | Expérience généraleDid not visit the facility. They handled a UBox delivery from a shipment from CA. Debbie the delivery person was great! The 9-4 time for box drop off was a bit excessive and wasted the day.
Michael K. | Expérience généraleFrom the beginning in May 2017, the staff a UHaul Page in Overland, have been great!!!!!!! Thank-you for all of your support. Kevin Boulds
Kevin B. | Expérience généraleWhenever I visit at the storage unit and the office everything always seem to be an order in place for always nice and helpful if I ever need to use U-Haul again I most certainly will
vivian w. | Expérience généraleI had to call 5 times to get someone to answer the phone. Once connected, service was as expected.
Samuel H. | Expérience généraleYour prices are to high for the space you rent . Otherwise it fine.
Lisa N. | Expérience généraleAll has gone well. The staff was helpful.
Jacqueline B. | Expérience généraleGreat!
Douglas D. | Expérience généralePropre
Laquitta J. | Expérience généraleOk experience
Tashalee B. | Expérience généraleI didn’t really see the facility but everything was great!
Sandra P. | Expérience généraleI never visited the facility, but the staff and delivery person were very nice and helpful whenever I had questions. My belongings that were there for over two years were in excellent condition.
Pamela M E. | Expérience généraleAll good. No dramas. Would use again.
Paul H. | Expérience générale